Complaints

This profile includes complaints for America's Best Contacts & Eyeglasses's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

America's Best Contacts & Eyeglasses has 381 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  America's Best Contacts & Eyeglasses

  2000 Newpoint Pkwy STE E Lawrenceville, GA 30043-5577

• 

  America's Best Contacts and Eyeglasses

  5726 Buckeystown Pike # 1a Frederick, MD 21704-5239

• 

  America's Best Contacts and Eyeglasses

  17233 Cole Rd Hagerstown, MD 21740-6981

• 

  America's Best Contacts & Eyeglasses

  1374 Martin Blvd Middle River, MD 21220

• 

  America's Best Contact & Eyeglasses

  351 N Frontage Rd Ste B7 New London, CT 06320-2628

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  America's Best notified me a couple weeks after they double charged us for services received on 2/5/25 and assured we would be credited within a week. After two weeks and being unable to resolve the situation with their corporate office (which is who I was told I had to work with when contacting the store), I contacted my Discover card for resolution. Discover sent America's Best a request on 3/14/25 requesting resolution and they have received no response as of yet. My subsequent calls to their corporate office are sent to voicemail and not returned. Despite acknowledging the double charge the company appears to be refusing to refund my money.

  Business Response

  Date: 04/17/2025

  Dear Customer Relations Representative,
  
  I am responding to the BBB Consumer Complaint #********* filed by Ms. *** ********* regarding a double charge on her daughters account, Ms. ********* *******.
  
  I am the manager in our ************************ who spoke to Ms. ******** when she called in on 4/16/25.
  
  As I explained to Ms. ********* our ****************** confirmed with me that they reversed the charge back to her Discover card on 2/27/2025 in the amount of $529.75. I also provided her the *** (Acquirer Reference Number), which is a tracking number for the refund. I advised to contact the number on the back of her Discover card and speak to a representative with that financial institution. She can give them the *** which should help them to track and locate the refund. Once weve released the funds back to the financial institution, its up to that bank to give them back to the card holder.We have no control over that.
  
  To confirm, the *** is:66500415037235449363345.
  
  Please be advised this complaint has been received and documented here at our corporate office, where it will remain on file. Once again, I do apologize and if I can be of further assistance, please feel free to contact me.
  
  Sincerely,
  
  *******
  ************* Team Lead

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23212920
  
  I am rejecting this response because: After speaking with ******* from America's Best I again contacted Discover and they have no record of a refund on the date mentioned or any other date. Also, ******** has submitted two requests to America's Best and received no response. 
  
  Sincerely,
  
  *** ********

  Business Response

  Date: 04/18/2025

  Dear Customer Relations Representative,
  
  I am responding to the BBB Consumer Complaint #********, filed by Ms. *** ********, regarding a double charge on her daughters account, Ms. ********* *******.
  
  I received Ms. ********* rebuttal this morning. I reached out to our ****************** again. They confirmed we reversed the double charge, and the funds went back to the financial institution behind the Discover card. Why Discover cannot find the refund, we dont know.But we do not have these funds anymore since the reversal went through on our end.
  
  At this point we suggest Ms. ******** disputes the original duplicate charge with her Discover card.
  
  Sincerely,
  
  *******
  ************* Team Lead

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23212920
  
  I am rejecting this response because: I have reached out to Discover who filed for a resolution with America's Best on 3/14/25 and after a month of no response again requested resolution from America's Best. I have no way to reconcile America's Best claim of refund with my statement and Discover's denial it was ever received. It would seem easiest for America's Best to respond to Discover's attempt to contact them and figure out what is amiss. 
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:04/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in December I brought my son for an appointment for contact lenses. I waited three hours to be seen. After the appointment they told me when his contacts come in he will be fitted and I will get his prescription then. I came to pick up his contacts and they told me they had Noone to fit his contacts... Gave me a trial pair and told me they still can't release his prescription. Prior to this they asked me if I wanted to order contacts.. they keep making excuses to not give his contact prescription over. But will allow me to order contacts through them. Now they want me to come back and pay for another exam to go through this process again spending another hundred plus dollars I still Have never received his prescription

  Business Response

  Date: 04/22/2025

  Dear Customer Relations Representative:

  We are responding to the Better Business Bureau complaint filed by ***** ****; BBB complaint ID#*********** thank Mr. **** for contacting us. In order to research this complaint, we are requesting additional information, so that we can look into this matter and provide additional information and/or resolution. We ask that Mr. **** to provide us with his sons name, the phone number associated with his account/order details, as well as the vision center location he visited.  We look forward to hearing back from him. 
  
  Thank you for your time and mediation. 
  
  ************* Leadership
  America's Best Contacts Eyewear and Eyecare
  ************* Department 
  **************

• Initial Complaint

  Date:04/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for an eye exam for both contacts and glasses. I bought both sunglasses and regular glasses. When I went to pick them up all the instruction I was given was how do they feel? I said fine. Half way home they were falling off my face so I turned around and had the lady adjust them. The next day I went back for another adjustment because they didn't fit well still. By this time they were fitted like a headband, all she would do was heat the arms up and pinch the backs in so they were almost a right angle inward, not around the ears at all. The third time I went back I told her I just want to return them, she said maybe they are too big and I should pick another pair. I responded that I have no clue how to choose glasses sizes and will just be in this same situation again. Finally, she asked if I wanted help picking out glasses. One last try to no avail and I went back to return both sun glasses and glasses. 4th trip. Then I had a suspicion that maybe my prescription was also not the best quality and accuracy so the following week I had another eye exam and had DIFFERENT RESULTS. I got new glasses fitted correctly the first time and an accurate prescription. Due to this I am wanting a refund of my $129 eye exam.

  Business Response

  Date: 04/18/2025

  Dear Customer Relations Representative:

  We are responding to the Better Business Bureau complaint filed by ***** *******; BBB complaint ID# #********.
  We would like to apologize to Ms. ******* for any service/eyeglass fit issues she has incurred with her eyeglass purchase. We have addressed her concerns with management, and we were informed that Ms. ******* was assisted by a member of management, and she did her best to assist the customer. She helped adjust her glasses and she assisted with by allowing her to select new frames, as she could tell that she was not happy with her initial eyeglass selection. She spent close to an hour helping her select new frames and she was able to fit her with better fitting frames. ********** informed her that she was very appreciative of her help. On the day ********** picked up the new pair of eyeglasses she was assisted by same Assistant Manager, and she expressed to her that she is happy with the outcome of the new glasses. Minor adjustments to the new frames were made and she thanked her for her assistance and patience, and our associate in return, thanked her for giving us a second chance to make this right. As far as the prescription is concerned,we have provided Ms. ******* with her prescription and we have refunded her for the glasses; we are unable to refund for her eye exam, as services have been rendered by the examining doctor.
  
  Once again, we do apologize for any concerns Ms. ******* has encountered, and we thank her kindly for her feedback, and for allowing us to service her eyewear needs. If Ms. ******* has any further questions or concerns, she is welcome to contact our ************************ directly at **************.
   
  Thank you for your time and mediation. 
  
   
  ************* Leadership
  ******************** Best Eyecare and Eyewear 

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23199500
  
  I am rejecting this response because:
  The eye exam that was provided was wrong. I went somewhere else and they did another exam and provided me with a correct eye prescription.  Just because I am a polite person and thanked the person helping does not change that fact that the eye exam was incorrect!!! I paid for a service to be done correctly and it was not! Just because the eye person says she spent over an hour helping me find new frames is her job, it is not my job to spend hours driving back and forth due to incompetence of staff not providing me help initially and correctly. I guess I should have made a scene in the store and I would have gotten my money back! Good to know being polite does not help in this company...
  Sincerely,
  Unhappy customer that will take this as far as I can. 
  ***** *******

  Business Response

  Date: 04/23/2025

  Dear Customer Relations Representative:

  Following is an update to BBB complaint case # ********, filed by ***** *******. 

  Please know that at this time Ms. ******* was refunded in entirety for her order, including her eye examination fees in the amount of $149. The eye exam refund was processed on 04/19 and will post to her **************** card.  

  Thank you for your time and mediation.

  
  Customer Care Leadership
  ******************** Best Eyecare and Eyewear 

  Customer Answer

  Date: 04/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an eye exam on march 14 of 2025. I received my glasses 7 days later. I tried them on in store and instantly knew something was wrong. I listened to the girl as she stated try them for a week as it's a new prescription. I took the glasses back and told her I didn't think the prescription was correct as I was getting headaches and felt dizzy and even nauseous from them so instead of retesting my eyes she said it's probably the frames are the wrong size so I said ok we'll try that. 2 weeks later and still no glasses and I called and had to wait until the 25th of April for a new exam. This is unacceptable as they had many available openings for every day in the meantime time. I returned my glasses and was refused a refund on my exam. I went today to another eye doctor and my prescription was wrong as well as where the vision help should have been placed for my eyes. Very disappointed and shouldn't have to pay for something that made me feel literally sick. The manager ******** was rude and tile me even though I scheduled an earlier appointment to reexamine my eyes they would have refused to see me. Horrible practices

  Business Response

  Date: 04/23/2025

  Dear Customer Relations Representative:
  
  We are responding to the Better Business Bureau complaint filed by ******** *******; BBB complaint ID# ********. We thank Ms. ******* for contacting us and we apologize for any concerns she has incurred with her eyeglass order. Her concerns have been escalated to management, and we would like to invite ********** to return to our **********************************************, so that the general manager can process her remaining refund for her eye exam fee. If Ms. ******* has any further questions at this time, she is welcome to contact our ************************ at: **************. We thank her for her time and patronage.
  
  Thank you for your time and mediation.
  
  
  ************* Leadership
  ******************** Best Eyecare and Eyewear

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DOS 3/11/2025 This is what I sent the company via their contact us. Sums everything up WORST EXPERIENCE WASTE OF MONEY & WAS GIVEN A SERIOUS DIAGNOSIS INCORRECTLY WHICH CAUSED ME TO LOSE MORE MONEY. This is my ****** review. I want to file a complaint on this ******************* & have this investigated. I want to be reimbursed for what I paid, I want the claim reversed & I want to be compensated for the additional expense incurred as a result of YOUR providers carelessness. I will be filing complaints with every aspect of this place that I can & I will not stop until I am given some sort of resolution. Dont bother going here. I saw ******** ******* for an eyeglasses exam. I told her I have 2 different prescriptions, she didnt care & only tested my distance vision. THEN she told me I have the eyes of a 70 year old & diagnosed me with macular degeneration (misdiagnosis by the way, I got a 2nd opinion from an Opthamologist). Im in my 30s. When I tried asking questions about what the heck that is she was super dismissive, got annoyed that I was asking questions & ended the exam. You seriously think its ok to diagnose someone with a serious issue but then get annoyed & wont answer questions about it!?Even the front staff were confused when they saw the prescription she wrote up because it was vastly different than what I currently had & needed. Not to mention she spent maybe 5 minutes with me. This place is a joke, a complete waste of ********** filing a complaint at the corporate level & even higher if I can. How dare you provide a ****************** to answer questions. Especially when its a serious diagnosis like that. S**** this place, s**** *************** Americas best. Id rather hand a crack head a magnifying glass & say check my eyes because THAT would be the same level of service I got here.

  Business Response

  Date: 04/17/2025

  Dear Customer Relations Representative:
  
  We are responding to the Better Business Bureau complaint filed by Ms. ****** *****; BBB complaint ID# #********.
  We would like to apologize to Ms. ***** for any service and prescription concerns she experienced when she visited our ***************- ************ vision center. We greatly value her business and feedback, and we thank her for providing us with the details of her concerns. We have escalated this complaint to the District Manager. The District Manager contacted Ms. ***** and discussed her complaint, as well as the doctors findings, in detail. Ms. ***** will be refunded for her purchase, and her insurance benefits will be reinstated as well.

   Once again, we do apologize for any concerns Ms. ***** has encountered and we value Ms. ***** business; if she has any further questions or concerns, she is welcome to contact our ************************ directly at **************.

   
  Thank you for your time and mediation. 
  
   
  ************* Leadership
  ******************** Best ********************** and ********************

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment online at Americas best eyeglasses in **********, store number 5325, it was closer to my work. The manager at that store is named ***, I called the office and they said they did take my insurance and I needed to bring it with me at my appointment.I also called my insurance beforehand to get an explanation of my benefits. At myappointment, I gave the receptionist my insurance card and she took it and did something on the computer. She did not explain to me that they were not able to pull up my insurance. So she took me straight to the back to get my eye exam. I understand it was busy so i was patient and also took a longer lunch at work. When I finished my exam, there were a few people waiting to choose frames and to pick up glasses. I was the last patient at that moment. Once it was my turn I ask the lady if i could order my contact lenses, she tells me yes. I make sure I am able to use my insurance and all of my allowance and she only orders one box of contacts per eye. Charges me the full amount $156.-. I also ask her is she used my insurance and she answers me yes. I realized I am only getting 6 month supply of contacts and they did not use my insurance and wanted to get a refund. They end up telling me I will get a check as a refund and it would not be sent until 4/15. I do not understand why there was no communication in letting me know they were not able to pull up my insurance. I called the corporate number *********** and as I am explaining she listens to me but once I finish letting her know what is going on she laughs and asks for my name. She gives me an attitude throughout the call and I am just trying to let her know what is going on. She gets angry because I let her know Im not yelling or giving an attitude or cussing at her and she does not need to be rude or disrespectful. Towards the end of the call she yells. I just needed a solution today, I will not return to that store but I do need my money to order my contacts elsewhere.

  Business Response

  Date: 04/16/2025

  Complaint ***********
  Date Filed : 04/10/2025
  
  To Whom It May Concern:
  
  
  I am responding to the complaint filed by Ms. ****** ******* on April 10, 2025, requesting a refund of $157.98.
  Ms. ****** ******* went into our **********, **, location on 4/9/2025. She went through the exam process.  When an associate asked her if she was being helped, the customer replied, " I'm just here to order contacts".  The associate then sold her contacts.  It wasn't till later that day that they realized that she had gone through the exam process and never paid for the exam.  When they reached out to her, she said we never charged her insurance.  When she was asked what her insurance was,she asked for a refund.  She was informed that she would need to come in for a refund. The customer came in on 4/10  for a refund.  She was informed that she would receive a check from our home office. She said no, I want cash.  It was explained that our policy is that when you pay in cash above $35, it will be refunded by mail.  She left, demanding cash today.Again, I explained we can only refund cash by corporate check.
  
  Refund has been processed as of 04/15/2025. A check will be sent to the customers address on file listed as
  *****************************************************************************
  
  If we can further assist you, please contact me at ************************ **************.
  
  Thank you,
  ******

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came in on Feb 27, 2025 to have the lenses on my sunglasses from ********* replaced for prescription lenses. On March 6th I came back to pick them up and I was given a completely different pair of sunglasses that were loosened, scratched up, and not my original frames. They are claiming that these are the frames I brought in and there were no mistakes made on their end. I returned the glasses to them asking for my original pair and they have failed to find my Australian frames and have yet to give me a refund and replace my original frames.

  Business Response

  Date: 04/17/2025

  Dear Customer Relations Representative,
  
  In response to the complaint filed by Ms. ******** *********; BBB Complaint ID#********, we do regret any frame/service concerns she has incurred.
  We have addressed this complaint with management, and we were informed that ************ was given dispensed glasses, and she was happy with them, she took them home and then returned to state these are not her frames. According to our staff, this is the same pair that she turned in when she ordered her lenses.
  Ms. ********* has been contacted by the manager, *******, so that we can provide her with a fair resolution.She can return that pair of EG to us and pick out another frame of the same value from our store, and we can make her lenses for it, or she may provide us with a receipt, and we will refund her for the cost of the frame, if she wants to return the frame. She is welcome to take her receipt to the vision center or email her receipt to: *********************************** (Attn Violet).
  Unfortunately,we do not see her frame/model, however, we do sell other Ray *** frames. We do apologize for this matter, and we look forward to working with the customer to resolving her concerns.
  We thank Ms. ********* for contacting us; if she has any further questions or concerns, she may contact the manager, or she can contact our ************************ at: **************.
  
  Thank you for your time and mediation.
  ************* Leadership
  ******************** Best ********************** and ******************** 
  

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ***-*****

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday February 24 2045 I purchased a pair of frames from America's Best Tuesday March 4 2025 I picked up the frames Wednesday March 5 2025 I took the frames back to have them adjusted Friday March 8 2025 I returned the frames. I have made countless calls to America's Best ***************) to check if the money has been reinstated back to my insurance company so that I purchased frames, as of today's date the money has not been reinstated. I desperately need assistance.

  Business Response

  Date: 04/12/2025

  Hello, 

  The insurance has been notified on 3/13 to reinstate the benefits.  I have escalated this to the insurance to confirm that this is being done.

  ****

  Customer Answer

  Date: 04/13/2025

   
  Complaint: 23170740
  
  I am rejecting this response because:
  

  Hello, thank you for your assistance. 

  I can't understand why it's taking this long. My first conversation with America's Best on Wednesday March ******* I was informed that my benefits would be reinstated on Tuesday March 18,2025. 
  Sincerely,
  
  **** ******

  Business Response

  Date: 04/18/2025

  Please see the response from your insurance on 4/16, as that is where your delay was:

  EMAIL RESPONS FRM PREMIER EYE CARE:
  Good morning
  Our claims processing team was able to open the link below and have processed the reinstatement for patient, **** ******.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was the on February 12th for a contact and glasses exam, I had to purchases new glasses and order a trial pair contacts!!! It was over two weeks I contacted them to see if my glasses were there, I went to pick them up my glasses and my contacts were never ordered the lady was helping to fit my glasses said she went ahead and ordered them, another two weeks go by contacted them again I was on hold for ******************************************************** my account and they were still not ordered, at this time I am very upset with them!!! I had waited another 2 weeks and still no one has contacted me again. I called again and I was on hold for 15 mins then she came back, and said I had already picked them up I said no I was there to pick up my glasses, put back on hold again for another 20 mins, and they still never order them. Another two weeks go by and I called again and then again put me hold for another 20 mins and then came told me we have them, No Email or phone call saying that they are in! I am Very ****** off at this point I am never coming back here again!!!!!

  Business Response

  Date: 04/14/2025

  Dear Customer Relations Representative:
  
  We are responding to the Better Business Bureau complaint filed by Ms. ****** ******; BBB complaint ID# #********. We would like to apologize to Ms. ****** for the customer service concerns and product manufacturing delays she has experienced at our *********************************************. We thank her for contacting us to provide us with her review on the service. We sincerely regret the level of service she has received, and we want to assure her that her concerns have been addressed with management.
  
  The General Manager has been informed of her complaint, and we are certain her next visit will be a positive one. Once again, we do apologize for any customer service concerns, and we thank Ms. ****** for her business. If Ms. ****** has any further questions or concerns, she is welcome to contact our ************************ directly at **************, or the general manager, ***.
   
   Thank you for your time and mediation. 
   
  ************* Leadership
  ******************** Best ********************** and ********************

• Initial Complaint

  Date:04/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Eyeglasses on 12/4 and technician did not do her job helping me and I returned the glasses because the frame didnt fit. This is the worst location Ive ever gone to. They were very unprofessional and do not care about patients. I returned the eyeglasses and they made another pair but 3 months later I received a bill from Americas Best saying I owe $164 because of unpaid amount from Insurance. Im on ******** and was only supposed to be charged for what ******** pays for because I cannot afford eyeglasses on $900 month budget. I asked for non anti reflective coating but they put it on order anyway.

  Business Response

  Date: 04/12/2025

  Hello, 

  The customer also contacted her insurance on 4/8 and we are working with the insurance to see what can be rectified.  We have asked her insurance what claims have been processed and what corrections are required to process the customers benefits correctly.

  ****