Business Profile

Contact Lenses

America's Best Contacts & Eyeglasses

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for America's Best Contacts & Eyeglasses's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

477 total complaints in the last 3 years.
170 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
03/19/25, I brought my daughter for a contact exam. We told them she had never worn contacts before. They tried to make us buy the contacts before she had a trial pair. We waited for the trial pair to come in. We received a call 03/26/25 saying to come in for her contacts. When we got there 03/27/25, the girl told us off saying we didn't have an appointment for the fitting. No one offered us one. Why call & say to come in but not tell us we need an appointment? We took the trial ********** learned to put them in at home. They do not fit properly. Her sight is blurry. The prescription is not correct.We gave them another chance. I made an appointment for an eye exam for 04/01/25. I arrived & was told to sign a remote form. I had no idea what it was. The copy was too hard to read. I signed it & was told to go back & wait. I was not given a copy. I was taken into a room & told the exam would be done by 2 employees. The doctor would be at another location on a screen. How is this legal? Two untrained people doing an eye ************** fitting?I went to the front desk to speak to the receptionist about the no show doctor and my daughter's contacts. I told her they should notify a customer that there will be no doctor there to do the appointment exam. The receptionist yelled at me saying that she called me. She absolutely did not. Then she said she left a message. She did not. I told her I drove 1 1/2 hours round trip, again, for nothing. She could care less, making faces at me.What horrible customer service! My daughter paid $129 for an exam, no fitting, and a trial pair of contacts that do not work for her. Why would anyone trust this place for something as important as eye care? I wasted gas money and time to come in for appointments for nothing. An eye exam with the wrong prescription, no contact fitting, contacts that can't be worn, and no actual doctor. This is unacceptable.We are requesting a $129 refund for services not complete and unusable.
Business Response
Date: 04/03/2025
Dear Customer Relations Representative:

We are responding to the Better Business Bureau complaint filed by **** *****,on behalf of her daughter; BBB complaint ID# ********.

We thank Mrs. ***** for contacting us and we sincerely apologize for any customer service issues she and her daughter have experienced at our ********************************************. We have addressed all of the concerns with management, and we thank her for providing us with the details of this complaint. At this time a refund has been processed for ********* in the amount of $129 for the 3-year ************ membership. This refund will be posted back to her debit card and Ms. ***** has been informed of this.

If Mrs. ***** has any further questions, she is welcome to contact our ************* Team directly at **************. Once again, we do apologize, and we thank her and her daughter for allowing us to service their eyewear needs.

Thank you for your time and mediation.

************* Leadership
America's Best Contacts and Eyeglasses
Customer Answer
Date: 04/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm on my third pair of glasses from America's Best. I really appreciate this company, but I have a big problem your policy won't address.I paid extra for the feature that causes transitions to darken in the car, knowing I'd be buying one.I even called to make sure that feature was ordered, before they were crafted.But for over a year after, I didn't buy a car yet, so I didn't know they weren't working. There was no way to tell from the backseat of a lyft or uber.I finally got a car! :-) And yesterday was sunny, so I looked in the mirror and my glasses weren't dark.I called, and was told they can't help me since it's been too long.That seems unfair , though, under the circumstances.I'd be willing to share in the cost of new lenses only ( of course I wouldn't need new frames) but full price plus another exam seems unfair under these particular circumstances. Sincerely, ******** *******
Business Response
Date: 04/01/2025
Dear Customer Relations Representative:

We are responding to the Better Business Bureau complaint filed by ******** *******; BBB complaint ID #********. We thank Ms. ******* for her patronage and for contacting us. Our records show that Ms. ******* purchased her eyeglasses on December 2, 2023. We were not notified of any concerns regarding her lens selection, or any dissatisfaction and her glasses were replaced under her warranty, on December 2, 2024, as our Product Protection Plan is valid for one replacement only during the first year.

We offer all customers 30 days to address any order concerns, and 60 days for any prescription concerns. At this time, we will not be able to replace Ms. ******** transition lenses for her, as she is beyond this timeframe. As a courtesy to her, we would like to offer Ms. ******* a 25%discount on her next lens order, provided she does not apply any insurance benefits to her order. Furthermore, a valid prescription is required in order to process a new lens order.

If Ms. ******* has any further questions or concerns, she is welcome speak to contact our ************* Team directly at **************. We thank Ms. ******* for her time and for allowing us to service her eyewear needs.

Thank you for your time and mediation.

************* Leadership
America's Best Contacts and Eyeglasses
Initial Complaint
Date:03/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July ****** I purchased a pair of eyeglasses from Americas Best Eyewear in ***********. From the time I have received them I had issues with them. They fall off my face/head with any slight movement, the frames are warped. They are very loose. And every weekend I was going back to have them adjust them. And ever adjusted they were now cracking the lenses after about the third time. I told them why do I have to keep going back and forth and they stated I should have them adjust every 4 weeks. So from mid July of ************************************************************ December ************************************************************************************** I havent had them long enough. So I waited until about 3 weeks ago March ****** to be exact this Saturday 3/29 to be exact will be 3 weeks). Again I went in complaining about the glasses and a lady helped , she told me the frames were to short for my face and told me to go choose another frame from the green tag, so I choose a new frame which she helped me and stated they will replace the lenses and frames she did measurements and all, I called on Monday 3/24/25 because I havent received a call that my glasses arrived and ***** told me there was no order placed for new glasses. To come in and theyll fix the issue and she is the same person that helped me supposedly to get a new pair, what she told me over the phone is exactly what she said when I went in person. I had insisted that she did not adjust them again because more damage to lens but she insisted even when I kept asking her not too and has cracked the lenses even more and frames are cracking all around.
Business Response
Date: 04/03/2025
Dear Customer Relations Representative:

We are responding to the Better Business Bureau complaint filed by Ms. ******* ******; BBB complaint ID# #********.
We would like to apologize to Ms. ****** for any customer service concerns/delays she has experienced when she visited our ******************************************, and we thank her for contacting us and for providing us with the details of her concerns. We sincerely regret the level of service she has received, and we want to assure her that her concerns have been addressed with management.

The General Manager, Daysy, has been in touch with Ms. ****** and has personally assisted her with this matter; she has replaced her frame for her, and she also assisted the customer with allowing her to select a different frame style, so that we can make her a new pair of glasses. At this time her new glasses are in the process of being completed and she will be notified when they are ready for pick-up.

Once again, we do apologize for any customer service concerns and we value Ms. ******* business; if she has any further questions or concerns at this time, she is welcome to contact our ************************ directly at **************.

Thank you for your time and mediation.

************* Leadership
******************** Best ********************** and ********************
Customer Answer
Date: 04/04/2025
Yes, thank you for reaching out. ***** has reached out to me and I again went to the store and was again able to pick out another pair of glasses, but I will not be satisfied until I receive the glasses because this is the same process I did almost a month and ended up with nothing. So I will have I better response once I receive the glasses.
Thank you.
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a doctor do an eye exam on me back in January and i got the glasses with my ******** but i was charged anyways for the frame. They came in and i could not see out of them at all. So they were going to fix it and mail me them... they mailed me a pair i tried to wear for about a week i also had the flu so i didnt go in the store but the glasses hurt my eyes. I went in and they told me that i needed another exam and closed me in a room with a man who shut the door and lights off when i cant see anything without my glasses and i told him i cannot see the screen without glasses... then i had to go get the girl with black hair whos heavy set the manager told me she would not tell me her name so she can get in trouble for her workers incompetence. Now its been 2 weeks again they were refusing to send them to my home this time i was being told i had to come in and i was willing to but the black haired heavy set girl was going to fix it and put my old script in it was approved by the doctor and her manager so them all having no clue about this today when i even tried to get corporate involved they were rude and not taking my complaints. The managers name is ***** "KJ" ******** who TOLD ME i wasnt filing a complaint... LOL that she was going to be the only person to deal with me and she treated me like absolute s*** when i paid for this service in JANUARY its their incompetence the eye doctor also needs to be looked into ****** ***** OD because why should i have had to go through all of this i am handicapped im on disability this has cost me so much because of their negligence and stupidity i want them all fired.
Business Response
Date: 04/01/2025
Dear Customer Relations Representative,

I am responding to the BBB Consumer Complaint #********,filed by Ms. ****** ****.

We certainly apologize for Ms. ***** experience at our vision center. Her concerns have been forwarded to the District Manager, *******. He has informed me this has been resolved.

Please be advised this complaint has been received and documented here at our corporate office, where it will remain on file. Once again, I do apologize and if I can be of further assistance, please feel free to contact me.

Sincerely,

*******
Customer Care Team Lead
Initial Complaint
Date:03/26/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business keeps ordering the wrong frames for my glasses. This is a problem because they don't fit my head correctly. Feb 2024 I bought these, and had to come back 4 times to pick them up because the staff couldn't be bothered to double check the order. Feb 2025 I asked for a replacement because it was still under warranty, they ordered them, then canceled the order and didnt tell me. I explained the situation, they ordered them again, and they are the wrong ones again. The manager did refund the cost of the frames in 2024, but why does it have to be so difficult to get the correct fitting frames? I still don't have the correct ones, and can't keep leaving work early in the hopes that they ordered the correct ones
Business Response
Date: 04/01/2025

Dear Customer Relations Representative:

We are responding to the Better Business Bureau complaint filed by ****** ******; BBB complaint ID# ********. We thank Ms. ****** for contacting us and we apologize for any order discrepancies and/or service concerns. We have contacted vision center management to address her complaint; her order has been reprocessed with the correct eyeglass frame, and the customer has been contacted by the ********************** center manager, ***, to inform her that her order is now ready for her.

************* has any further questions or concerns, she is welcome to contact our ************* Team directly at **************. Once again, we do apologize, and we thank Ms. ****** for her time and for allowing us to service her eyewear needs.

Thank you for your time and mediation.

************* Leadership
America's Best Contacts and Eyeglasses
Customer Answer
Date: 04/02/2025
In regards to this complaint: they did complete the job in an acceptable manner
Initial Complaint
Date:03/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered prescription contact lenses in January from the **********, ** (************** location). The employee ordered the incorrect contact lenses and used my insurance as a method of payment. I told the manager ****** that the contacts were wrong when I received them one month later (middle of February). The manager assured me that she would rectify the situation by ordering the correct contact lens for me. I am at the store picking up my revised order now and the order is a pair of trial contacts - this is just one pair NOT the 6-month supply that was supposed to be corrected. This is insurance fraud on behalf of this store as I cannot use the brand that was ordered incorrectly. This was deliberately done as I reported the employee who originally ordered my contacts for messing up my contact order. The manager told me that this was the employees first day working. I am seeking relief and an actual order correction, as all employees in this store location are rude and I cannot replace my contact lenses. I have already notified my insurance carrier of this fraudulent activity as well.
Business Response
Date: 04/01/2025
Dear Customer Relations Representative:

We are responding to the Better Business Bureau complaint filed by ****** ******; BBB complaint ID# ********. We thank Ms. ****** for contacting us and we apologize for any order concerns and/or service delays. We have contacted vision center management to address this order error, and we are reordering Ms. ****** the Acuvue Vita contact lenses, as requested. Ms. ****** has been contacted and informed that we are correcting her order.

************* has any further questions or concerns; she is welcome to contact our ************* Team directly at: **************. Once again, we do apologize and we thank Ms. ****** for her time and for allowing us to service her eyewear needs.

Thank you for your time and mediation.

************* Leadership
America's Best Contacts and Eyeglasses
Customer Answer
Date: 04/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If the company does not follow through, I will update the claim. Thank you for assisting me with this two-month old issue.

Sincerely,

****** ******
Initial Complaint
Date:03/21/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Stop payment on check after it's been completed and ruined my bank account
Customer Answer
Date: 03/24/2025
*******'s best Eyewear
Business Response
Date: 03/26/2025
Dear Customer Relations Representative,

I am responding to the BBB Consumer Complaint #*********filed by Mr. ***** ****.

I am the ************* supervisor who spoke to Mr. **** on 3/7/2025 when he called our office. We apologize for any inconvenience this situation may have caused him.

Mr.**** ordered glasses at our *************** ** location. Unfortunately, there was a delay on his order, and Mr. **** opted for a refund. He informed the store he no longer had the **** pre-paid card that he originally paid with. Per our refund policy, refunds must go back to the original form of payment.However, since Mr. **** claims he did not have that pre-paid card anymore, the store provided the refund as a corporate check.

Mr.***** glasses order still arrived at the store. It seems he was called that they were ready for pick up, without the associate knowing they had already been refunded. Mr. **** still came to pick up those glasses, even though he had been refunded and had already cashed the refund check. Therefore, the store did request a stop payment on the check since Mr. **** was getting the product that he paid for.

When I spoke to Mr. ***** we thoroughly went over the situation and I advised were unable to provide product at no charge. I informed him he could either keep the glasses, since we put a stop payment on the check. Or if he wanted to be refunded, he could bring the glasses back to the store. Customer told me he was going to go to the store and bring the glasses back for a refund. Our records indicate he was refunded on 3/10/25.

While we regret any inconvenience Mr. **** may have experienced and we certainly apologize,we are unable to honor his request of a $1000 compensation.

Please be advised this complaint has been received and documented here at our corporate office, where it will remain on file. Once again, I do apologize and if I can be of further assistance, please feel free to contact me.

Sincerely,

*******
************* Team Lead
Customer Answer
Date: 03/26/2025
Bottom line is America's best sent out pretty. Basically a bad check. Okay, check with my account. I hadn't received a glass yet. It was deposited and accepted by *******. Then, 3 days later, they stopped payment on the check. Call them what they'd done and start a rectifying the situation and paying it back to my bank to get it straight. They told me to bring a card up there to take a put it on, but since I didn't have it anymore.Well as you could see on the receipt.They took down information.Scan my card and it did not go back on my car.I told them I did not have the card and they put it on a card that I no longer have I did not get money they sent it not to the card I provided as the refund shows they messed up and need to fix it when I picked up glasses there was a no bill how would a employee allow that I have insurance yet they didn't charge them but stuck me with a negative bank account once a check clears they aren't suppose to stop payment without notification yet file a dispute they didn't and never put money on cars I provided as shown on refund receipt thay g ot there money immediately from me yet made me wait 10 days for a good check gone bad the order was canceled why would they call me anyway maybe good business but infact just the opposite they can make this right or ill file a civil suit against them well enough evidence they
Messed up at my expense not the way it's supose to be and then showed no remorse I. The situation

Business Response
Date: 03/31/2025
Dear Customer Relations Representative,

I am responding to the BBB Consumer Complaint #********,filed by Mr. ***** ****.

I have investigated the refund that was processed by the store on 3/10/25. At that time, I was informed that Mr. **** should have been able to swipe any other card for the refund to go back on. However, our records indicate the refund went back to the pre-paid **** card ending in 5145; the same card used on the original purchase.

I deeply apologize for this inconvenience. Im not at the store so Im not sure how this may have occurred.

I have reached out to our ****************** to see how we can proceed so that ******* gets the refund he is owed. The ****************** informed me that they are looking to reverse the refund that was mistakenly put back on the pre-paid **** card. Once they get those funds back, they will issue Mr. **** a check in the refund amount of $264.16. I know Mr. **** said he didnt want another check from us, but this is the only way we can give him the refund back at this point due to the refund error at the store.

Please advise Mr. **** this refund reversal process can take up to ***** business days. However, it is an automatic process and as previously stated, once we get the funds back, a check will be sent to Mr. ******************* be advised this complaint has been received and documented here at our corporate office, where it will remain on file. Once again, I do apologize and if I can be of further assistance, please feel free to contact me.

Sincerely,

*******
Customer Care Team Lead
Customer Answer
Date: 03/31/2025
Why would I accept a check from them? Again, when they first off stop payment on the check and s**** up my new bank account. Then I came back up there and gave them a **** card with the receipt showing that they put it back to that card. But yeah, it went to a car. I told him I did not have. Why should I have To suffer for their negligence not once , but twice and with no remorse of their actions They called me after my insurance and myself was on the phone with them and canceled the order and told me to come up there to get the glasses and was handed nervously.Or anything about payment And on top of that, the prescription of the glasses was extremely too strong. This has been going on for over 2 months and my time. Is as valuable as that time is as valuable and should be helirresponsible. I wanted the money to go on the bank account that they may go overdrawn. And how is it by corporate policy?They're only allowed to issue A.Refund by check when they took my Money the *** Without the glasses, but then was told to come up there and they would put it on another card and once again. Negligence and I should be compensated for my time wasted
Business Response
Date: 04/01/2025
Dear Customer Relations Representative,

I am responding to the BBB Consumer Complaint #********, filed by Mr. ***** ****.

As previously stated, our ****************** has requested a reversal of the pre-paid **** card refund. Once they get those funds back, they will issue Mr. **** a check in the refund amount of $264.16.

I understand Mr. ***** concerns, but we are only able to provide the refund in form of a check at this time. Unfortunately,we do not reimburse for time. I do apologize.

Sincerely,

*******
Customer Care Team Lead
Customer Answer
Date: 04/02/2025

Complaint: 23097224

I am rejecting this response because:

Sincerely,

***** ****
Initial Complaint
Date:03/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered my son 2 pair of glasses on 3/12, went to pick them up on 3/19 and due to not being what we had ordered, they were refused by me at time of pick up. America's Best issued a partial refund $****** (everything originally paid minus the $20 eye exam which I was ok with) but when the refund was processed, as of the following business day the refund was canceled so I am still responsible for paying for a product that I never took possession of, that they still own, and expect me to pay for, even though they gave me the credit for it along with the refund receipt. All I want is my refund of $ ****** which is what is owed per my refund receipt
Business Response
Date: 03/25/2025
Dear BBB Consumer Relations Agent,
I apologized to Ms. ***** for her experience. Ms. ***** called into the ****************** demanding and threating America's Best over a refund that she requested in regards to a pair of frames she purchased for her son ****** ***** . According to Ms. ***** she stated that she spoke with ****** which is the store manager at the vision center in regards to being refunded and was in agreement that she would be refunded $595.67 for the frames but could not be refunded $69.00 for the exam that was administered and serviced. Ms. ***** stated that ****** refunded her but then stopped payment on the refund. At that moment I reached out to ****** and he informed me that he had spoke with Ms. ***** and refunded her on 03/19/25 in the amount of $595.67(see attached) to her original debit/credit card. I informed Ms. ***** that ****** did not stop payment as he is not the banking institution. ****** stated that he had reached out via email to *** ******* which is store banking in regards to the refund. ****** is currently on ***, See attached the email between ****** and *** as she stated the refund has been processed and for Ms. ***** to reach out to her banking institution and reference the **** for further assistance. Once again I apologize for the inconvenience.
Shavora
Customer Care
Initial Complaint
Date:03/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had eye exam at store **** in ******** on 1/14/25. The manager offered additional eye test for a fee of $20. I said NO. She said, we'll do it for free as a courtesy. The store number is **** and there was ZERO due at time of service, and I was not required to pay. My insurance has no copay for consultation. The next thing, I received a bill from National Vision. I stopped by store# **** two weeks ago and the manager added a note to the computer saying that I owe ZERO. I also sent a letter to National Vison at ************************************* explaining that I owe ZERO and to check the note in the computer. Today, March 15, 2025, I received another bill asking for payment. I even tried to pay online so that they can leave me alone. The system kept giving me error. SO, PLEASE STOP HARASSING ME FOR A MEAGER $20
Business Response
Date: 03/26/2025
Hello,
I am sorry for the inconvenience. The customer called 3/17 and the balance has been written off.
Thanks,
****
Initial Complaint
Date:03/11/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 27th at 5:30 PM, I had an appointment at America's Best Tamarac for my 13-year-old daughter's eye exam. The price to pay was $69 for the exam. They saw us but were unable to perform the correct measurement, and they told me it would be better to take her to a pediatric ophthalmologist. Since the measurement wasn't done, I wanted to leave because how could I pay for a service that wasn't provided? They told me I had to pay regardless, but if I didn't want to pay the $69 for the exam, I could pay $47 and get a pair of frames. I said no and tried to reason with them, as I mentioned before, they didnt provide the service. They agreed to give me a prescription for a "X" measurement, which clearly doesn't match my daughter's eye issue. In the end, I paid the $47. I lost my time and money for a service that wasnt given to me since I never wanted to take frames.
Business Response
Date: 03/13/2025
Dear Customer Relations Representative:
We are responding to the Better Business Bureau complaint filed by ****** ******; BBB complaint ID#********. We thank Mr. ****** for contacting us. We are requesting additional information in order to research his complaint details. We ask that Mr. ****** provide us with his daughters name and date of birth so that we can locate her order details.

Thank you for your time and mediation.

************* Leadership
America's Best Contacts and Eyeglasses
************* Department
**************

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