We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Contact Lenses

America's Best Contacts & Eyeglasses

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contact Lenses.

Reviews

This profile includes reviews for America's Best Contacts & Eyeglasses's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

America's Best Contacts & Eyeglasses has 381 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.57

    Average of 228 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • David M.

      Date: 08/10/2022

      Went to appointment for their 2 for $79.95 eyeglass frames with free exam.After exam, and picking out two frames, and lens( lens cost extra, which I already knew), Final cost had the $50 added for the "free" exam, and $139.90 for frames instead of $79.95. I was told bi-focals are. not part of sale. Why isnt this stated anywhere? And what does the type of lens have to do with the frames. You use same frame whether lens are regular or bi- focal.?I learned from complaint on fb that bifocals sale is $89.95,Why wasn't I told this. ?I feel America's Best should atleast refund me the $50 exam fee and $ 45 for the frames I purchased, ( half of bi focal sale) since I wasn't given the sale offer.

    • DE'LISSA M

      Date: 08/09/2022

      To whom it may concern:I had an appointment scheduled for Saturday, August 6th for myself and my two sons. me- 9:40 am patient 2- 9:50 am patient 3 - 10:00 When we get to the office, I was told the appointments where not the same anymore. No one called or emailed me at all to let me know what took place. It looks like they had been changed because the representative said she did not see it in the system where the appointments had been rescheduled and even showed me the screen to verify. I was very disappointed that we were not seen because of the scheduler incompetence. I scheduled these appointments this way for a reason and why they were not carried out this way is beyond my understanding. I burned gas to come up there for nothing. I will never come to America's Best again. On my previous visits in the past I had no problems, everything worked perfectly but this time was unacceptable. My compliant is not with the representative who informed me of this because she was very nice and polite. The scheduler is the problem. Please research my case and let me know what happened?My appointments were at this location: ***************************************************************

    • Jimmy P

      Date: 08/08/2022

      The optometrist at this location *************************, O.D. is a very rude, incompetent and negligent person. He prescribed a set of glass that had worse vision than the glasses worn by my 93 year old father. The actions of *************************, O.D. with my father ***************************, a 93 year old person is totally elder abuse. I intend to file a complaint against America's Best and this incompetent, rude and negligent optometrist that works for America's Best, with the ************** ************************* New ********************* of ****** as well as ************** ********** of ****** Services for this poor treatment of my elderly 93 year old father. I hope that your office will speak to this incompetent, rude and negligent optometrist who works for you , so that other patients do not have to go through this same embarrassing and hurtful experience. I look forward to hearing from you and the actions taken by you regarding this matter. Please advise. Sincerely *****************************

    • Anne N

      Date: 08/01/2022

      America's Best is what I consider having false advertising business practices. They advertise $79.95 including free eye exam and glasses, but when you want to purchase glasses, they are excluding the frames in there and want to charge extra for the frames. The ad states - complete pair of eyeglasses, including frames and prescription lenses, but they do not honor that and instead try to charge for frames. Trying to get a manager at *************** location to answer to this proved impossible.

    • janie J

      Date: 07/26/2022

      I had to get a eye exam for my driver's license, went on the *********, said it would be a week, waited another week, nothing, then found out they didn't order my contacts till July 11 , 2022 , still no contacts , then got a call saying my contacts were delivered, today is July 26th. 2022, so called the ****************** branch which they atre to send that branch, I have never had a problem with a eye place like this company, people needs to be aware of this company, they don't know what they are doing, I will NEVER go back there again, poor management. ****************

    • Joyce and Casper Gottuso G

      Date: 07/24/2022

      I Have been to several Americas Best stores in my life. The price is what originally **** me in. Ive never had a bad experience or nothing to write an outstanding review about until now. I have been going to the location in Liverpool, ** for about a year, since they opened and can with all honesty say I have had an amazing experience from every employee from receptionist to Dr. ******* to ************ and **** and all the people who helped me find the perfect frames. Ive purchased 2 new glasses with exam, replaced 2 lenses in old frames with new prescription and purchased 1 pair of prescription sunglasses in the last month. I was greeted as soon as I walked in the door, the lady who did the pretesting was friendly and kind, Dr. ******* was so patient and didnt rush me through the exam, then a lady without me having to ask, helped me pick out frames. I was then retrieved from the waiting room after 5 minutes by ************ who was very professional, fitted my frames and made the final step of my visit fun and worthwhile. I have seen several bad reviews for this company but I encourage you to try this location. You will not be disappointed. In case you are sceptical, I have never met anyone or anyone related to these employees and have no reason to fake a review. **************

    • Joe F

      Date: 07/20/2022

      I saw a commercial on tv stating 2 pair of glasses for $*****. Upon arrival checking in I was informed the price was ***** I stated about the price on TV I was informed by a person not the receptionist do I want the new price and exam or not. I saw the commercial on July 1st. So I was there not happy but moved forward at *****. ironic I'm in the waiting area and the commercial runs on the America Bests own TV at *****. imagine my surprise their own TV is running the same price I saw on a commercial. The people closed me down fast. I took a taxi there I feel stolen from. I'm 62 I'm old and got tricked

    • Mechelle S

      Date: 07/20/2022

      Worst place ever. Over priced, eye exam 5mins. Wrong script. Don't waste your money.

    America's Best Contacts & Eyeglasses is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.