Complaints

This profile includes complaints for HomeCraft Gutter Protection of North Georgia, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HomeCraft Gutter Protection of North Georgia, LLC has 12 locations, listed below.

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• 

  HomeCraft Gutter Protection of North Georgia, LLC

  500 Plantation Park Dr Loganville, GA 30052-4144

• 

  HomeCraft Gutter Protection

  3409 Lorna Ln Vestavia Hills, AL 35216-5227

• 

  HomeCraft Gutter Protection

  10930 Switzer Ave #119 Dallas, TX 75238

• 

  HomeCraft Gutter Protection

  3409 Lorna Ln Hoover, AL 35216-5227

• 

  HomeCraft Gutter Protection of North Georgia, LLC

  5222 Old Hixson Pike Hixson, TN 37343-3931

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Set up a free quote in July 2022 for gutter replacement the gentleman ********************* showed up in the evening after 6 PM and walked around the house, took measurements and insured me when I asked that everything was correctly measured and then gave me an hour long spill about how I was getting this discount after this discount, and I was taken advantage of because my gutters were literally hanging off of my house after storm damage. The price of these gutters to be installed in the old ones removed along with the downspouts was $5442.. my home is only ************************************************************************************** I repeatedly kept getting the same , non-responsive reply that iMessage would be given to the production manager. **** was his name. I spoke with ***** the service manager, ***** on the phone. *** called so many different numbers, trying to get a response from this company and received none whatsoever in almost a years time. This is very frustrating. The front gutter downspout was installed without the elbow as my first original one had. Because of this all the water runs underneath my house directly and its causing major damage. I explain this to the representatives that I kept talking to and no one seem to care whatsoever . Every time I called I was told that **** has already received the message and I should hear something back after about seven or eight phone calls I was finally told that the only way to get this taken care of is to pay a fee in order to come out. I explained *** already paid $5400 of a so-called fee and Im not paying another dime the spout cover at the top that keeps the overflow from flowing over was not installed as it was there before and I have pictures and provided them via text or email.. The back downspout on my house is literally a foot off the ground now and thats definitely not. What was there before. I am so extremely disappointed in this company, and the treatment that I have received the women would even go as far as not answering my call when my cell phone number would come up the reason I know that is because I would call from my work number and there was an answer on the other line I called on the weekends during the week I have been given different Excuses even so much as **** was out of town and thats why I havent gotten a reply. Well its been a year and I have made from my cell phone to my work phone probably 25 phone calls at least minimum and still no response the absolute worst customer service I have ever experienced . I never have taken the time to complain on any social media or anything until now because Im tired of that Ive been taken advantage of so horribly. My next plan of action is the BBB. I posted this review on ****** twice in the past two weeks and still not even a response to that.

  Business Response

  Date: 06/19/2023

  Good Morning we will have a manger reach out as soon as possible to further assist you

  Customer Answer

  Date: 06/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  If they reach out to asap as stated 

  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 06/27/2023

   
  Complaint: ********
  
  I am rejecting this response because: Complaint # ******** is not resolved as the business never reached out to me at all. The complaint was replied to by the business on Monday that they would contact me at by a manager as soon as possible. Today is Friday at 9 PM and I have not received any phone call at all. This is not acceptable, and should not be a resolved complaint.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/30/2023

  Hello It shows in our system that the service was completed on 6/28/2023. If there is anything further we can assist with please feel free too reach out. 

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was Informed by the guy who came out to look at the gutters (name is *****************************), he would find problems, and said the leaking spots would be fixed, and new gutters would be replaced. As I had Said was needed. Along with ******* that would be installed. He gave a pitch and had me choose the best deal (what he said they were). I instead got the ******* only. No gutters/repairs of the leaking spots (one is very bad, over the deck). As I was told would be fixed. Some of the ******* hang over the ends of the gutters themselves. Also some of the shingles in certain areas are raised up. I began looking at the price of the same gutter ******* that ****** said only that company had. I found The exact same things available at Lowes and *********** for a much lower price. I was charged three times the price of those items from Home Craft. That took the gentlemen maybe two hours To do the work. I felt Taken advantage of. ****** led Me to believe I would have excellent new gutters, no more leaking, and great gutter shield protection, when i came home. I signed a paper in expectation of what I was Told, would occur. I never Received a call/survey/email on a follow up on how the gutters/******* looked. If I was satisfied, etc. They charged me for a service that was far below what I expected And what, I assumed, I was Told would occur. That was the end. They got the money the money they wanted, and moved on. I am Highly unsatisfied with the services and the courtesy this company had. I am Asking for my money back, so I can Contact a different company to do the work that Home Craft did not do.

  Business Response

  Date: 06/13/2023

  Good morning *******************, It shows in our system you spoke with our service department yesterday morning, and sent the requested photos yesterday afternoon.  We are in the process of completing your service and should have it done no later than next week. 

  Customer Answer

  Date: 06/13/2023

  I an Expecting to hear back in the next 7 days. When I spoke With them yesterday, I was told I would Hear back in ***** hours. 

  Business Response

  Date: 06/13/2023

  As I said in the last message your service is expected to be completed before next week. You will here back from scheduling no later than the first thing tomorrow morning. 

  Customer Answer

  Date: 06/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gutters installed on my house Oct 2022. I was told I had a year if I had any issues to contact the company. I needed to wait for rain before I could tell if anything was wrong. My back gutters seem to be leaking. I've tried to contact the company via phone, email, website and initial salesman. I cannot reach anybody. I would like my gutter fixed.

  Business Response

  Date: 08/04/2023

  I apologize for any inconvenience  however we can not find you in our system as ever being a customer with us. Please give us a call at ************ We would be happy to look further into this for you. 

  Customer Answer

  Date: 08/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We needed gutters done quite some time ago and found another local contractor. HomeCraft has called almost daily every day since then... at least 8 months. Most of the time I don't pick up, but the few times I have, I've asked to be put on their Do Not Call list. THEY CONTINUE TO CALL **** just want the calls to stop. They use robo dialers with "*****" that calls me saying he's "in my area." Right, I don't care. Just stop calling me. Please. This is for the HomeCraft in the ******, ** area.

  Business Response

  Date: 06/08/2023

  ************ I do apologize for the inconvenience I did Check our System and you have been placed on our Do not call List. If you have any further questions or concerns please feel free to contact me directly  at ************. 

  *******************

  Reputation Manager

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive up to four calls a day and have for over a month. *** answered a few and asked to stop calling but block most. Most recently answered and asked that they stop calling and person on phone said no we cant and hung up. Ive also called company directly and asked and have been told I will be taken off call list. Ive received 4 calls today. This is harassment.

  Business Response

  Date: 06/06/2023

  HI Mr. ***** I did verify that you are on our DNC list. Should you receive anymore calls please feel free to contact me at ************.  

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, April 13th, I made the worst financial decision ever by trusting a very friendly, knowledgeable and persuasive Regional Market Manager at HomeCraft. I was sold on a superior product and an exceptional customer experience. Needless to say, I received neither after he left. The gutters have over 40 dents on all sides due to improper installation. As of today, they still havent been fixed or replaced. The Service Manager and same Regional Market Manager havent had the common courtesy to come to my house to access the situation even after I sent photos where I marked the dents with blue painters tape. Every time someone theyve sent shows up, they have no clue as to why theyre here. The gutter guards that were to have 360 degree protection were installed with over *********************************** debris and was only discovered after I walked off their work. The fact that someone thought that was acceptable is mind blowing. After 3 attempts, this was finally fixed. This has been the most frustrating and stressful experience and wish they would just come and take it all off so I can go with a different company. All I want is the product and service I was promisedIs that too much to ask? Its a shame I had to write this review to get someones attention. Ironically, part of the deal was that I would leave a 5 star review, and let them put a sign in my yard to promote their company. I owe them $12K by April 13th, ****. Financed same as cash.

  Business Response

  Date: 06/08/2023

  It has been an wonderful working with you as promised I have an installer coming out to rectify all of the areas of concern. Please let me know if there is ever anything else I may assist you with. 

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my gutters installed in March 2022. I paid $2865 to have them installed as time gone by the far end of the gutter started drooping and pulling away from the house. When I took the top off the gutters, I noticed that water has built up at the far end, and not draining down to where the spout is and causing, the gutter to pull away from the house. I have called the warranty department for three days now and it just goes to voicemail. I have called the company and they just keep giving me customer service phone number. I told them that Ive been trying for three days and they have not called me back , so they took my name and number and they said they will take it to the warranty department but I have not heard anything from them yet. All I want is to have my back gutter reinstalled so the water can drain down to the spout. Thank you.

  Business Response

  Date: 05/30/2023

  I do apologize however we have no record of you calling our warranty department for a service, we are happy to help if you could please give us a call at ************. 

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, your company installed new gutters on my home in ********, *********. However, they were not installed correctly. Specifically, there are gaps between the fascia board and gutters, screen gutter guards overlap at the corners thereby prohibiting water from entering the gutter which is causing water to spill over the gutter, and the gutters are not extended properly to catch runoff from the roof. As a result, dirty water pours over the gutters during rains and stains them. Further, if not corrected, the facia board will rot. I was charged $4,100 for the gutters and installation by your company. As of today, my outstanding balance is $3,536.10. I had the gutters inspected by another professional company. The cost to reinstall and correct the problem will be $1,500.00. I want to hire this company and for your company to write off or significantly discount the balance remaining on my account. I have copies of photographs showing the gutters, my contract with you and payment statements to date. I uploaded them below, but the system would not allow me to send so I will have to provide via email or link upon your request. I await your response.

  Business Response

  Date: 04/27/2023

  Per our recorded conversation it was discussed that you you needed a service upon further investigation from our team the protection that you are needing serviced was not installed by homecraft and is not a a HomeCraft product. We apologize but we are unable to service another companies gutter protection.  If you are in need of another service related to the work HomeCraft preformed we are more than happy to help. 

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Get calls every day about my appointment. Have never ask or checked with them for service. Block a number, new number next day

  Business Response

  Date: 04/19/2023

  ****************** I do apologize however I have searched our entire system and can not find you by name, number or email as ever contacting you for a free estimate and are not in our system at all as a lead.

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19953369
  
  I am rejecting this response because: Still receive calls every day from *****, **************. He's always in my area and ready to schedule an appointment. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/01/2023

  I am still unable to find you in our system as ever calling through the information you provided, Do you have another phone ? 

• Initial Complaint

  Date:04/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please quit calling me multiple times a day. I block one phone number and another call comes thru from another number. Not interested in your services.

  Business Response

  Date: 04/24/2023

  Hello I have tried searching your information in our system by name, phone number and email address provided above however, we have no record of you in our system as ever contacting you for a free estimate for your gutters. I do believe that you have the wrong company. 

  Customer Answer

  Date: 04/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************