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Business Profile

Auto Diagnosis

FIXD Automotive, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Diagnosis.

Complaints

Customer Complaints Summary

  • 511 total complaints in the last 3 years.
  • 193 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the obd reader from **** and did not purchase an additional subscription however today my account is charged $99.99!! I did not authorize this charge and did not sign up for a subscription. :(

    Business Response

    Date: 11/27/2024

    Hello,

    Thanks for contacting the FIXD Customer Support Team! I have attached a copy of your order details for your reference. As you can see, the subscription was added to the cart before checkout and the billing agreement was accepted. I can see that our team has already issued a refund for your subscription and canceled it for you so you should be all set.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a FIXD device some years ago. After one year the company charged me a ***** subscription fee. I called and requested a refund which was granted. A year later I was charged ***** and then ***** again the following year. I am positive I requested a cancellation of this subscription. The company is now refusing to return my money. I have filed this with my bank and ****** resolution center. I no longer have the device and dont need this service.

    Business Response

    Date: 11/27/2024

    Hello,

    I am sorry for the confusion! The agent did refund and cancel your subscription from the previous year, but I can see on your account history that you accepted our 50% off subscription deal ($49.99) in the app. That new subscription was then renewed this year. We have processed your refund request for the most recent subscription charge, and I have canceled the subscription so you will not be charged again.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:11/24/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a FixD automotive plug in code reader/analyzer online for $20. Later I got charged $108 for a subscription (which I didn't apply for). I asked **** to cancel my subscription and disputed the transaction on my credit card. I was issued a new credit card. Then yesterday (11-23-24) I was again charged $108 on my new credit card by FixD. I've thrown away the FixD plug in analyzer and hope others don't have to go through this headache with FixD!!!

    Business Response

    Date: 11/25/2024

    Hello,

    Thanks for contacting FIXD Customer Support! I have attached your order details which shows that you checked out with the premium subscription, and agreed to the billing terms. I also see that since you were within our 30-day money back guarantee, we have already issued you a refund for the subscription and canceled it for you.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 11/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:11/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not sign up for this I only wanted free app bought the device and never even received it and then next thing I know they took another ***** from my account for something I didnt sign u for

    Business Response

    Date: 11/22/2024

    Hello,

    Thanks for reaching out to FIXD customer support! I have attached a screenshot of your order where you can see that the premium subscription was added to the order at checkout, and the billing terms were agreed to. Since you are within our 30-day money back guarantee, I have issued you a refund for the subscription and canceled it so you will not be charged again.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You have taken money out of my account with no authorisation This is theft!I have not given you any authority to take money from my account I have not received any goods from you So refund my money Thankyou

    Business Response

    Date: 11/20/2024

    Hello,

    Thanks for contacting us! I have attached a copy of your order confirmation page that shows you had the subscription added to your order. When you completed the purchase, you authorized to bill your card in accordance with our premium subscription billing terms. Since we offer a 30-Day money back guarantee, we have issued you a refund and canceled your subscription.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 11/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the scanner works great at first because they give you the free trial to their premium service. then you cancel so you do not pay their 100 bucks a year so they brick the app and the scanner so it won't function properly won't let you clear codes nothing the company is a scam I called out their customer service representative about what they did and there is zero contact back now.

    Business Response

    Date: 11/19/2024

    Hello,

    We do not require the premium subscription to use the app or the sensor. We do not "brick" the sensor as you state, nor do we have the capability of disabling a sensor. Based on your logs, the sensor is still connecting with your vehicle, and it was able to detect the *** along with the  associated code as of yesterday. We ask that you continue working with our support team, as they are still working on your open ticket. If they deem that there is an issue with the sensor, they will work with you to replace the sensor. 

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 11/19/2024

     
    Complaint: 22576388

    I am rejecting this response because: I set up the same scanner under a different account with the free trial and the craziest thing happened it works again so weird.  ********************* team has had zero response to my last email, so how am I supposed to "work with them"?

    Sincerely,

    ****** ***

    Business Response

    Date: 11/19/2024

    Hello,

    Thanks for your response! Our customer service team received your last email yesterday afternoon, so we ask for your patience as they are still reviewing your ticket. Since it is a technical ticket, it can take additional time since they have to review your account and recent scan attempts. Additionally, there is only one account associated with your sensor and registered vehicles. The sensor is able to scan your vehicle and I can confirm that your only account does not have an active subscription. 

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged me $99.99 for a renewal . I did not authorize this renewal. I sent them an email as soon as I was alerted to this charge. I sent them an email stating that I did not want this service on 11/17/2024. I checked my account status and they had changed it from Cancelled to Active! I cancelled again.11/18/2024 they informed me they would not issue a refund. My account was changed back to Active so I cancelled again. I have sent them another email stating that I never wanted this service and deserved a refund. This company is shady.

    Business Response

    Date: 11/18/2024

    Hello,

    I am sorry about the confusion on our end! The subscription should have been canceled last year. We have processed your refund, and I can confirm that the subscription has been fully canceled so you will not be charged again. 

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 11/18/2024

     
    Complaint: 22570296

    I am rejecting this response because: I have not received the refund. When my refund posts to my credit card account I will accept.

    Sincerely,

    **** *******

    Business Response

    Date: 11/19/2024

    Hello,

    Thanks for getting back to us! We completely understand wanting to wait for the refund. I can confirm that the funds have left our account, and should be available to you shortly.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 11/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Sincerely,

    **** *******

  • Initial Complaint

    Date:11/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product online 11/01/2024. On that same date, I sent an email directing fixed to cancel, stop and end any premium or other subscription service and to make no further charges. I have a copy of that email. **** responded with an email acknowledging my email.However, on 11/15/2024 Fixd made a credit card charge of $109.74.

    Business Response

    Date: 11/18/2024

    Hello,

    Thank you for reaching out to the FIXD customer support team! The email response from our team was notifying you on the steps that you needed to take in order to cancel the subscription through our self-service flow, which is the fastest way to cancel your subscription. The email was in no way confirming your cancellation. We do offer a 30-day money back guarantee, which has already been applied to your account. A refund for the subscription has been issues, and the subscription has been canceled.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FIXD has taken $101.99 off of my card ,and I would like my money back. I cannot get in touch with anyone.

    Business Response

    Date: 11/15/2024

    Hello,

    Thanks for contact the FIXD customer support team. I am sorry that you have not been able to get in touch with us. You can reach us directly at ******************** As for the charge, I see that you signed up for the subscription back in March of this year. We attempted to charge your card, but were unable to do so, so we canceled your subscription. We have also issued you a refund for your sensor purchase. Please let us know if you need any additional assistance. 

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:11/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They fraudulent charged me for services that I did not authorize. I am filing a complaint with the BBB before contacting the Attorney General.

    Business Response

    Date: 11/13/2024

    Hello,

    Thanks for contacting the FIXD customer support team! After reviewing your account, I see that you singed up for the premium subscription through the app last year in order to unlock the premium features. We sent you emails regarding your renewal and how to cancel. In the event that those renewal emails were missed, we have gone ahead and canceled and refunded the subscription on your behalf. 

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 11/13/2024

    I never received any emails from FIXD. I never signed for a subscription. They must have been a typo. I only wanted the FREE service,

    Business Response

    Date: 11/13/2024

    Hello,

    Thanks for getting back to us! We can confirm that you had the premium subscription for the entire billing year starting in 2023. Since it was not canceled, the subscription was renewed for the new billing year. As mentioned in the previous message, the charge for the most recent billing cycle has been refunded, and the subscription has been canceled.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 11/13/2024

     
    Complaint: 22545126

    I am rejecting this response because: I do NOT want the service. I want a refund of the amount charged to me. If not the action will be taken with the Attorney General. I would like to see written proof of my agreement.

    Sincerely,

    ***** ******

    Business Response

    Date: 11/13/2024

    Hello,

    Thanks for getting back to us! As mentioned in both of our previous responses, your service has been terminated, and the amount charged has been refunded. Please read our previous responses for more detail. 

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 11/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This is ONLY after the refund is received in my ****** account.

    Sincerely,

    ***** ******

FIXD Automotive, Inc. is NOT a BBB Accredited Business.

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