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Business Profile

Auto Diagnosis

FIXD Automotive, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Diagnosis.

Complaints

Customer Complaints Summary

  • 511 total complaints in the last 3 years.
  • 193 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scam alert. They try to sneak in a 100$ charge on a 5$ odb2 sensor.

    Business Response

    Date: 09/20/2023

    Hello,

    I am sorry for the confusion! It looks like you signed up for our **** Premium subscription. Not to worry, because I see that our support team has already assisted you with a refund!

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:09/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 28th, I bought a FIXD sensor for ***** USD, since I live in ******, ***** CAD were charged to my card.Today September 15th, a charge of ****** CAD appeared in my card, but I didn't buy anything else.

    Business Response

    Date: 09/18/2023

    Hello,

    It looks like you signed up for our premium subscription, which is what you were charged for. Since you no longer want the subscription, it has been canceled and the charge has been refunded.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:09/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this scanner to figure out the issues with my car and it was going fine until i got charged $99.99 randomly today learning that it automatically signed me up for a premium service even though i specifically did not want this and i want a refund.

    Business Response

    Date: 09/14/2023

    Hello,

    It looks like one of our support agents has already assisted you with a refund for your premium susbcription.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:09/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/10/23, I purchased online a FIXD automotive diagnostic device for ******** I completed my transaction with my debit card, I immediately saw an additional charge of approximately $100 for additional services which I did not need, and which were not included in the original promotional advertisement. I immediately tried to cancel my order and saw no way to do so on the **** advertising site. My credit union is closed and I am unable to have my payment stopped.I request you investigate the truthfulness of this advertisement and assist me on stopping this additional charge to my credit union account.The internet has many postings by previous victims about the unlawful tactics of **** advertising and the scam associated with their product. I am on a fixed income and $100 is a lot of money. Please help me stop this charge.

    Business Response

    Date: 09/11/2023

    Hello,

    When you placed your order for the **** sensor, you also signed up for our premium subscription. Since you were in the trial period for the subscription, you had not been charged for it yet. Additionally, one of our support agents has already assisted you with the cancellation of your order.

     

    Thanks,

    The **** Team 

  • Initial Complaint

    Date:09/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fixd charged me $99 that I never authorized...onlu bought the product and not the premium service

    Business Response

    Date: 09/05/2023

    Hello,

    Thanks for reaching out! It looks like you signed up for our premium service when you purchased the sensor. Additionally, it looks like one of our support agents has already assisted you with a refund for your subscription.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 09/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:08/30/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 10th, I specifically chose the option of sensor 1 time purchase NOT the option on the right titled **** premium sensor and free 2 week premium trial. The sensor arrived on August 15th. On August 25th I received a fraud alert from one of my cards, that morning I learned my checking account had been debited $99.00. I later recreated the process of signing up so I could document the process via video. When I clicked on choose the option thats right for you and I dug deeper into the webpage instead of clicking on the PayPal link when I originally made the purchase, the site adds the free trial back in and hides it. Ive emailed about 10 times, called and no one responds. Please note I live on only social security and this unauthorized charge, caused a negative balance and multiple overdraft fees.

    Business Response

    Date: 08/31/2023

    Hello,

    I am sorry about the confusion with the subscription! It looks like one of our support agents has already assisted you with a refund. Please contact at ******************* if you have any additional questions.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 08/31/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not ask for a renewal

    Business Response

    Date: 08/28/2023

    Hello,

    We are sorry for the confusion! The most recent charge was for a new premium subscription that you signed up for on 8/3. A refund for the subscription has been issued. Please contact us at ******************* if you have any additional questions.

     

    Thanks,

    The FIXD Team

  • Initial Complaint

    Date:08/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this product and I was charged an additional $99. When I contact Fixd, they send me Howly who tries to charge me an additional $10. I've talked to them several times and have gotten nowhere. All I want is a refund of the $99.

    Business Response

    Date: 08/24/2023

    Hello,

    Thanks for reaching out! One of our support agents tried assisting you, but we never heard back. Since you are within our 30-day money back guarantee window, a refund has been issued for the subscription. Please contact us at ******************* if you have any additional questions.

     

    Thanks,

    The FIXD Team 

     

  • Initial Complaint

    Date:08/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Add ordered car plug-in device and it automatically gave a 14 day free trial for premium prescription. Tried it was not satisfied canceled my prescription four days before my 14th day and was billed for $100 payment contacted them and they said I did not cancel before billing cycle. Which is a total lie. This company is a dishonest scammer company.

    Business Response

    Date: 08/24/2023

    Hello,

    Our records show that you canceled the day after the charge was processed. Since you are eligible for our 30-day money back guarantee, a refund for your subscription has been processed. Please contact us at ******************* if you have any additional questions.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:08/21/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased a FIXD ******* and did not authorize an additional withdrawal of $99 from my pay pal account. they say I signed up for something that I did not!

    Business Response

    Date: 08/21/2023

    Hello,

    It looks like one of our support agents has already assisted you with a refund! Please contact us at ******************* if you have any additional questions!

     

    Thanks,

    The FIXD Team 

FIXD Automotive, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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