We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Diagnosis

FIXD Automotive, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Diagnosis.

Complaints

Customer Complaints Summary

  • 511 total complaints in the last 3 years.
  • 194 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FIXD opened a continuing charge on my Paypal account. The charge was annual for $99. I did not authorize this and want a refund. I have opened a dispute with Paypal. I did not authorize them to deduct a yearly fee

    Business Response

    Date: 08/11/2023

    Hello,

    I am sorry for the confusion, but when you subscribed to our premium subscription, you did authorize recurring billing of $99/year. It looks like one of our support agents have already assisted you with the refund and subscription cancellation. Please contact us at ******************* if you have any additional questions.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:08/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $100 after I had brought the product, I wasnt told about any subscriptions and hadnt signed up for the premium membership. I dont know why I was charged the $100 and would like a refund for the $100.

    Business Response

    Date: 08/07/2023

    Hello,

    It looks like you did sign up for our premium subscription. We offer a 30-day money back guarantee, which you qualified for, so we have issued a full refund and canceled they subscription. In the future, please contact us at ******************* so that way we can assist you as quickly as possible.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:07/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FIXD opened a continuing charge on my Paypal account. The charge was annual for $99. I did not authorize this and want a refund. I have opened a dispute with Paypal.

    Business Response

    Date: 07/25/2023

    Hello,

    The recurring charge was agreed to when you signed up for our Premium subscription. Since you are within the 30 day money back guarantee window, a refund has been issued and the subscription has been canceled.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:07/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the **** hardware but not their subscription.Never used the service.Still **** charged me with a subscription of USD$99,-

    Business Response

    Date: 07/17/2023

    Hello,

    It looks like you subscribed to our premium subscription when you purchased the sensor. One of our support agents have already assisted you with a refund as you were still within the 30-day money back guarantee. 

     

    Thanks.

    The FIXD Team 

  • Initial Complaint

    Date:07/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So last month I bought the **** OBD2 scanner, I love it so far, however, few weeks later I get charged $99.99. With no information on where was that money spent on. I find it very unprofessional the way they sneak your signature into these subscriptions and free trials they know what they are doing. Please give me a full refund, I wouldnt like to take this up to a lawsuit. Your premium service is stated to cost $69 anually, the $99.99 is such farse. I have enough reasons to file a lawsuit, but first Ill give you guys a chance to give me a full refund, since your product is very promising.

    Business Response

    Date: 07/11/2023

    Hello,

    It looks like one of our support agents has already assisted you with a refund. Our subscription price has gone up to $99.99/year and we offer a 30-day money back guarantee. We ask that you give our support team enough time to assist you in the future.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:07/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been using Fix d for about 2 years now and I love it I actually signed up and paid for the 60$ premium as well the 20$ for the device and Im on my second Device which is still under warranty it is now non functional for some reason. *** contacted fix d several times for a replacement one since they offer that and Im eligible for it but they keep giving me the run around saying they cant find my account with my email even though Im sending them screenshots of proof, Im just getting frustrated because my deadline for warranty is approaching and they not trying to do anything for me

    Business Response

    Date: 07/03/2023

    Hello,

    Thank you for contacting us. I can see that an agent is still working on your ticket and they will be following up again shortly. I can assure you that since you reached out within the allotted time that the warranty policy with still be honored even if the deadline passes. We ask that you continue working with our support team to make sure we resolve the issue as quickly as possible.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 07/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was going to order a car sensor from fix then I noticed 100 dollar monthly payment to I shut it off then I got a text from my bank that fixed is charging me for the **** thing , I tried contacting them but everything is bogus , this just happened minutes ago this evening, I looked into their instagram and saw all the complaints, i guess i shouldve done this first june 29 2023

    Business Response

    Date: 06/30/2023

    Hello,

    It looks like one of our support agents has already assisted you. When you placed your order, you did sign up for our free trial for our premium subscription, but we did not charged yet as the trial had not ended. We did however cancel your order and issued a refund for the sensor as well as cancelled the trial so you will not be charged in the future.

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:06/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a FIXD sensor on their website. On the last page, they had prefilled an option to buy a year subscription for *****. I pressed buy, not noticing the sneaky way they added the annual subscription. No worries though, they give you 4 days to cancel but you need the order number provided via the email confirmation. Well they never sent the email confirmation so i emailed them instead and they claimed i bought it through Apple.I did NOT buy the subscription through Apple.

    Business Response

    Date: 06/12/2023

    Hello,

    Your subscription has been canceled and refunded. We are sorry for the delays, but we were unable to locate the subscription under the email you provided, and an alternative email was not provided when it was requested. Additionally, you said you ordered from Amazon, but we do not sell our subscription on Amazon, so that led our support team to believe you purchased the subscription elsewhere. 

    After thorough digging, we were able to locate the subscription under the email ***************** In the future we ask that you work with our support team so that they may quickly assist you. 

     

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:06/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a **** device through their website. When I installed the app on my phone it signed me up for the premium service free trial. I cancelled the premium after a week through the app and through the website, but my account kept showing that I was still signed up. I finally saw the charge on my credit card statement and tried again to cancel my subscription through the **** website. The website said that my subscription had been successfully canceled, but when I recently called to ask why the refund hasn't been applied yet, I was told that I never canceled my subscription and that it was now over 30 days past the cancellation period. The app and website are both misleading or simply don't actually work to allow customers to cancel their subscriptions and I find this to be a very dishonest practice. I have spoken to a representative on the phone and was told that I couldn't get a refund for the whole yearly subscription amount of $69.99 or even get a prorated refund for the amount that I haven't used.

    Business Response

    Date: 06/19/2023

    Hello,

    Our system shows no record of you trying to cancel within 30 days after the charge, which is what the agents have to go by when they are enforcing the refund policy that is agreed upon at the time of signup. With that being said, our team has already made an exception to this policy based on your stated attempts to cancel it before the end of the 30 days. A full refund was already issued on 6/8. Please contact us at ******************* if you have any additional questions.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 06/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************************

  • Initial Complaint

    Date:05/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for these devises and one year subscription for my groomsman as a gift. I selected cancel subscription but have just been charged again. I now realize I have to scroll to the right off screen in order to confirm cancellation and dodge continued ads for resubscribing. Theres no confirmation and no follow up emails to know for sure what my subscription status is. I contacted them and they said there was nothing they could do. I still dont know if I am subscribed or not

    Business Response

    Date: 05/01/2023

    Hello,

    While our policy states that refunds are not issued for renewals, we have decided to make an exception since these were intended as gifts. A refund as been issued for all subscription charges and the subscriptions have been canceled.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 05/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

FIXD Automotive, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.