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Business Profile

Auto Diagnosis

FIXD Automotive, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Diagnosis.

Complaints

Customer Complaints Summary

  • 510 total complaints in the last 3 years.
  • 199 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a charge of 69,99 US as of 12/10/22. I was never told that I subscribed to a ''premium account''. I never received email, call or message about it. I would really want to have a refund and cancel my subscription

    Business Response

    Date: 10/13/2022

    Hello,

    Since you did not receive the renewal notice, we have issued a refund and canceled the subscription. Please contact us at ******************* if you need assistance in the future.


    Thanks,
    The FIXD Team 

  • Initial Complaint

    Date:10/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled service last year and a year later they are back charging my account in the amount of $79 out of no where everyday. They always been rude with customer service **** is his name. I say change your bank account information, red flag their ***, and hit them with that BBB complaint. I'm over IT. I want this to completely stop and my money back asap

    Business Response

    Date: 10/12/2022

    Hello,

    You were never charged for the most recent billing cycle, so there are no charges to refund. We do not see any attempts to cancel the subscription prior to you calling in the other day, so the auto-billing was attempted and then canceled once the charge could not go through. All of this was communicated to you by the agent. 

     

    Thanks, 

    The FIXD Team

    Customer Answer

    Date: 10/12/2022

     
    Complaint: 18196615

    I am rejecting this response because: this is FALSE. I called once earlier this year on the following date ( 04/16/2022 at 12:37pm) 

    I called yesterday on 10/11/2022 at 10:34AM spoke with someone name **** and received a cancelation number. I called back again yesterday on 10/11/2022 at 10:37AM to let **** (who was obviously very rude) know that it does not show canceled on my end via Fixd app.


    Sincerely,

    ***************************

    Business Response

    Date: 10/12/2022

    Hello,

    The subscription has been canceled. When we are unable to process a payment, which we were not able to do, the subscription is automatically canceled. See attached. At this time, no further action can be taken for this subscription because no charge is available for a refund. 

     

    Thanks,

    The FIXD Team

    Customer Answer

    Date: 10/12/2022

     
    Complaint: 18196615

    I am rejecting this response because:

     

    please remove my credit card information from your file and include a screenshot that my credit card has been removed and will never be charged again in life from you all.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:10/10/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/10/2022 I was emailed a solicitation to purchase FIXD device. No indication of a subsequent subscription was provided. Actual cost was higher than advertised. Not easy to cancel purchase made via PayPal. No address of business provided. Very shady.

    Business Response

    Date: 10/11/2022

    Hello,

    Our address is provided in this complaint and is also available on our website and it is available on our ****** business profile. The subscription is not required to use the sensor, but it is needed for some additional features in the app. If you do not want the additional features, you do not need to purchase the subscription. Additionally, we have a discounted price on the sensor being offered at this moment, but if you do not apply the discount, then the sensor will be listed at full price.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 10/11/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:10/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My subscription was auto renewed without my knowledge and the company refuses to refund my money Im out close to $100 CAD

    Business Response

    Date: 10/10/2022

    Hello,

    I am very sorry for the confusion. You should have received the renewal email regarding your subscription, but our records indicate that you did not receive that. Because of this, I have issued a refund for the subscription and canceled it so you will not be billed again.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 10/10/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:09/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an Air Force Veteran and while I was deployed overseas in *********** my teenage son (MINOR) purchased this product in 2020 without realizing that this included an auto renewal subscription in the amount of $69.I did not catch the charge for the 2021 renewal but I did the 2022 charge. I contacted them and explained the situation and was pretty much told S**** OFF as the terms and conditions did not allow any refunds etc. *********** also advised me they had sent renewal emails as well. I responded and advised them this was an unauthorized purchase by my teenage son. I advised them that a minor under the age of 18 cannot enter into a contract cannot legally enter into a contract and any contracts are null and void.I also forwarded the company a copy of all emails sent to me including all marketing as well as spam emails.Somehow there was no emails sent around either renewal timeframe. I was advised " Oh they must have gone in your spam folder" , yet the attatched copies of all emails recieved by me including spam and marketing emails. Again there was no emails sent around either timeframe. Its actually a shame as I liked the tool and even advised them such. The tool is a decent entry level device that is sold for about 20 bucks. Unfortunately this is the hook that they use for the scam to lure unsuspecting consumers into an unwanted scam subscription service that automatically renews that 1000"s of consumers have been duped by. When the fraud is discovered and the consumer complains they just say sorry no refunds but if you cancel we wont charge you again. Oddly enough I had already canceled my membership as soon as I saw the charge yet after my emails the company employee advised me that he had just canceled my membership. It appears this is a common scam employed by the company. AVOID THE **** THE $69 SUBSCRIPTION HAS VERY LITTLE TO NO BENIFIT OVER USING THE $20 TOOL WITHOUT A SUBSCRIPTION. UNFORTUNATELY MY COMPLAINT IS VERY COMMON!!

    Business Response

    Date: 09/06/2022

    Hello,

    After reviewing your account, we can see that the most recent renewal email was not sent out to you, so we have issued a refund and canceled the subscription. Please contact us at ******************* if you have any additional comments or concerns. 

     

    Thanks,

    The FIXD Team

    Customer Answer

    Date: 09/06/2022

    Thank you for your prompt attention to this matter and thank you for working towards resolution.

    This addresses part of the issue but avoids the accountability of the first renewal, which again I only recently discovered.

    After a bit of research I can determine there was not a reminder email recieved for the first renewal. 

    Please find the enclosed attatchments and after review I believe You will realize that a refund is in order for the first renewal as well.

    I believe that after reviewing you will find that there must have been an error on that notice and email as well. 

    Upon  reciept of a refund for such I would be pleased with the Company response and I would feel then as I was treated fairly.

    Please review and I am sure you would agree.

    Business Response

    Date: 09/06/2022

    Hello,

    Unfortunately, we are unable to issue refunds past 365 days, so we are not able to issue a refund for the previous years subscription. 

    Thanks,

    The FIXD Team 

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 28,2020 I (***********************) ordered a Fixd Automotive device for $35.00. under the name ************************* using the email *************** I received my device without issues. On August 16,2021 My Credit card was charged for $69.99 for a premium subscription that I never signed up for or ask for. The only source of contact I could find was their support email. So I immediately emailed them and told them to cancel any subscription and refund my money back to my credit card account. NOW this year on August 16,2022 I have received another credit card charge for $69.99 for a premium subscription. I have emailed them again to day 8/16/2022 telling them to cancel me and refund my money back to my credit card. I'm tired of this hassle and don't understand why they make communication with their company so difficult. Can you please notify this company to stop billing me for a subscription that I never agree to or wanted. There EMAIL is ******************* there website is www.fixdapp.com

    Business Response

    Date: 08/16/2022

    Hello,

    We are very sorry for this mistake. I see that you have already been in touch with our team and refund has already been issued. Your subscription has also been canceled so you will not be billed again.

     

    Thanks,
    The FIXD Team 

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Money was taken out of my account without my consent-$69.99. I was charged an overdraft fee of $35.00 from my bank, which was when I saw that FIXD Automotive withdrew the $69.99 from my checking account. The withdrawal was made without my authorization. I emailed the company FIXD Automotive, *** requesting a refund because money was taken FIXD Automotive was on my account The email from FIXD Automotive stated I signed up for premium services for 1 year in July 2020. This transaction was taken out of my checking account in July, 2022-two years later.I would like my $69.99 refunded, along with the overdraft fee.I have attached email correspondence between me and the representative, regarding the withdrawal.

    Business Response

    Date: 08/08/2022

    Hello,

    Unfortunately, we are unable to refund the subscription because it is a renewal. When you signed up for the subscription you agreed to the yearly auto renewal of $69.99. Based on our email records, you received the renewal emails, which include the refund policy, along with instructions on how to cancel the subscription yourself. We send these emails a week before and a day before the subscription renews. Additionally, it appears you have been using the subscription in the past 30 days. 

    Please see the attached email that we sent on 7/25.

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 08/08/2022

     
    Complaint: 17685729

    I am rejecting this response because: Please check your records again. It should be illegal for a company to take money out of peoples accounts without their consent or notice. No email was received, your company stole my money directly from my account. Please send me your records for clarity and refund my money.

    I've read the other complaints from consumers.  They are exactly like mine.  Your company stole my money and is doing the same to others.  FIXD Automotive can't keep getting away with this-something needs to be done, like a class action suit. 


    *****************************

    Business Response

    Date: 08/08/2022

    Hello,

    Attached is a screenshot showing the previously attached email was received and opened prior to the renewal date. Additionally, upon subscribing, consent was given for the recurring billing. We follow the standards put in place by many subscription based services that automatically **** on the renewal date. We also try our best to give the customer the benefit of the doubt, but unfortunately we are not able to make an exception to our policy in this case. 

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 08/09/2022

     
    Complaint: 17685729

    I am rejecting this response because:
    I would like to speak with a representative.
    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged twice for this subscription service but I have never used the services and never received the device. I previously requested cancellation in July 2021. For the second time I am asking that the company cancel my subscription and refund my money.

    Business Response

    Date: 08/01/2022

    Hello,

    Your subscription has been canceled and refunded. Please contact us at ******************* if you have any additional questions or issues.

     

    Thanks,

    The FIXD Team

  • Initial Complaint

    Date:07/27/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just got charged for ***** for something I never signed up for about a year and a half ago I bought one of your code readers but never signed up for a trial or subscription I went through all of the hoops in your website just to see that I have no prior subscription so I just got scammed out of 70 dollars worth of product I've never had let alone used and would like a refund.

    Business Response

    Date: 07/27/2022

    Hello,

    It looks like you signed up for our premium subscription when you purchased the sensor. We did have a different email on file, so it is possible that you missed our activation emails, and renewal emails. Because of this, we have processed a refund for your subscription.

     

    Thanks,

    The FIXD Team

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged of 7/26/2022 for *****, I contacted **** for the auto renewal which I thought I canceled sometime last year. The email that was connected was an old email which I do not have which is ********************* I have barely used the **** app until today to figure how to cancel and get refunded. The representative stated that it's been a year and refund can not be processed. I barely used the app and I wasn't notified about the auto renewal. It had all in my old email address which I can't access anymore, it has been disable from school.

    Business Response

    Date: 07/27/2022

    Hello,

    Since you were unable to receive our renewal emails, we have processed your refund request. 

     

    Thanks,

    The FIXD Team 

    Customer Answer

    Date: 07/27/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

FIXD Automotive, Inc. is NOT a BBB Accredited Business.

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