Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/20/2020 I ordered 2 fixd devices from the company. On 12/5/2020 I emailed them advising I was not satisfied with them, as they did not detect errors, as promised and I would like to return them. I got an email response on 12/6/2020 from ************************* that they were happy to issue a prepaid shipping label for me to return them. There was no mention of me needing to cancel a subscription with them in addition to returning the product. On 11/19/2021 I received a charge on my credit card for $69.99 that I didn't authorize. I returned the devices a year earlier, so I had no idea I was enrolled in a subscription that needed to be cancelled. How could I use a subscription for a product I don't have? So I called on 12/28/2021 and after waiting for over 30 mins to get to speak to a person, I dialogued with a female representative who told me she was going to have to speak with "corporate" in order to get an approval to get my money back, as it was past the 30 day cancelation from the charge and I would get a response within **** days. I was very upset that a company would scam consumers like this. Needless to say, I never heard from them and never got my refund. Now I get my credit card statement this month and see another charge on 11/21/2022 for $69.99. How in the world? It has been 2 years since I returned the 2 devices and the nightmare continues. I went on their site, as I am not wasting any more time trying to communicate by calling them and notice there was a tab to cancel their subscription. So I input the code that I was able to find that was emailed to me on 11/21/2020 to see if it was still active, and it stated that it was renewed on 11/19/2022 (which I never did). So I went ahead and cancelled it yet the "Request a refund" ****** was faded out, as I was not within the 30 days of the charge (the message stated). Today is 12/6/2022, how is that not less than 30 days? This is just an unethical way of doing business and I would never recommend this company to anyone. Save yourself headaches and aggravation. They are quick to collect your money, but good luck getting a refund. I expect get my refund one way or another. I will continue to escalate this matter further, if needed, until I get a resolution.

  Business Response

  Date: 12/07/2022

  Hello,

  I am very sorry about that! Your subscription should have been canceled when you returned the sensor. I have issued a refund and canceled your subscription. Please contact us at ******************* if you have any additional questions.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 12/07/2022

  Thank you for your response, I appreciate you getting back to me in a timely manner. Considering that the subscription should have been cancelled, when I returned the devices back in 2020 (as per the response), I should be receiving a refund of $69.99 that was originally charged on 11/19/2021 and $69.99 for the charge that recently posted on 11/21/2022. I see the credit pending on my credit card today for $69.99, but there should be one more. I am attaching my cc statement from 2021 to show the charge that was never reversed, even though I called the company and explained the issue (proof of the call was also attached in my complaint). This was not my negligence, I did try to resolve it directly, unsuccessfully. It's unfortunate that no attention is being paid to the process of cancelations. Company's reputation is built on trust and always doing the right thing and in my instance I have to fight back for what should have been done in the first place. Not the way I have been doing business for the last 20 years for sure. Please credit the other $69.99 to my credit card that you admitted that the subscription should have been cancelled on your end back in 2020. Thanks in advance for your feedback.

  Business Response

  Date: 12/09/2022

  Hello,

  Both charges have been refunded. Please let us know if there is anything else that we can do for you.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 12/09/2022

  Hi, as soon as I see the second credit of $69.99 posted to my credit card I will close this case. It's unfortunate that it had to go this far for me to get my money back. This matter should have been resolved 2 years ago. I will comply, but trust me, I would never do business with this merchant, even if I got paid for it going forward. I have been in banking for 20 years and this has definitely been a learning experience. I would never do this to my clients. This is not the way to do business. But everyone wants to make money quickly, yet they don't realize the consequences, because they don't care. Don't worry, as long as I get my money back, I will move on without further legal action. 

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/06/21, you will automatically be billed $69.99. I never received an email regarding getting premium or my account was even activated on the first place i would just like a refund please i never wanted the premium in the first place

  Business Response

  Date: 12/07/2022

  Hello,

  It looks like you signed up for our premium subscription when you purchased the sensor. You should have received emails regarding your subscription along with the link to cancel the subscription. Since these emails were not received, we have issued a refund and canceled your subscription.

   

  Thanks,

  The FIXD Team

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning I was charged with ***** to my debit card from Fixed. I havent made any purchase to any subscriptions to the app and Ive tried to find away to cancel the subscription if I have but theres no recollection of it on my emails or phone so Im not able to cancel how is this legal

  Business Response

  Date: 12/06/2022

  Hello,

  It looks like you have subscribed to our premium subscription when you purchased the sensor. You should have received an email regarding your subscription along with a link to our self service portal. The charge was not processed and the subscription has been canceled. Please contact us at ******************* if you have any additional questions. 

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 12/06/2022

  Do I still pay the bill? Sorry if thats a dumb question but I just want to know.

  Business Response

  Date: 12/07/2022

  Hello,

  I am sorry for the confusion! It looks like you signed up for our subscription when you purchased the sensor. The good news is that the charge did not go through so you are all set. The subscription has also been canceled. Please contact us at ******************* if you have any other questions.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a charge of ***** ** as of 12/10/22. I was never told that I subscribed to a ''premium account''. I never received an email, call, or message about it. I would really want to have a refund and cancel my subscription.

  Business Response

  Date: 12/02/2022

  Hello,

  Our records indicate that we did send you an email regarding your premium subscription renewing along with the link to manage your subscription. Since you were charged today, we were able to reverse the charges and cancel your subscription. 

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 12/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************** Reddy *****

• Initial Complaint

  Date:11/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled the auto renew in September on fixd after my husband didn't use use it. and it auto renewed anyway on 11/2/22 for *****. I never used the service and cancelled the auto renew prior to the renewal date. When I contacted them to cancel they said I had to do it within 30days within purchase or cancel auto renew. I did cancel auto renew and they said they cancelled it but for next year. Then it defaulted to auto renew after they said they updated it. There is an issue with cancelling auto renew and I cancelled before it was due to auto renew and they still charged me . I want my money back as they are making it so you can't cancel. We never used it the first year, cancelled during the first year and thought we were done. Appears to be some fishy billing processes going on. Sincerely ********************************* Sincerely *********************************

  Business Response

  Date: 11/21/2022

  Hello,

  We are very sorry for the mixup with your subscription cancellation. We have processed the refund and canceled the subscription. Please contact us at ******************* if there is anything else that we can do for you.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 11/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/05/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****: Hardware will not pair with car any longer.FIXD: Hello ****, Thank you so much for reaching out!It looks like the version of our app that you are using is out of date, and the latest version should solve this issue! Please download the latest version from your app store, and try to connect. If you are still having issues, please let me know! Thank you and have a wonderful day! **** @FIXD ****: **** to app see no evidence to update. Further more had Fixd sent me a link to update but went right to app. Phone shows Version #**.12.

  Business Response

  Date: 11/07/2022

  Hello,

  I am sorry to hear that you are having technical difficulties with the app and sensor. Please continue working with our support team to resolve this issue. If an exchange is needed, then our team at ******************* will assist you with that.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 11/07/2022

  
  Complaint: 18362227
  
  I am rejecting this response because: Then send the hardware it's defective. *********
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/08/2022

  Hello,

  Please contact our team at ******************* to continue the troubleshooting steps. If it is determined that a replacement is needed, they will be able to assist you.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 11/12/2022

   
  Complaint: 18362227
  
  I am rejecting this response because: Already did this confirmed hardware was defective and was going to send a new unit but never received it.

  The hardware will not pair with Bluetooth.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the **** sensor on 10/25/2021 and I recently got billed $69.99 on the date of 10/25/2022. I checked my subscriptions under the Apple Store as well as my in phone settings and it is not a current subscription that Im enrolled in. I also checked the app that **** provided and there is no way to unenroll. I then checked their site and the ************ they have are to make orders. Not cancel subscriptions. Without being able to cancel a subscription there is no way of knowing if I will be billed again. I tried countless times before I was billed and had no choice but to hope it did not charge me!

  Business Response

  Date: 10/26/2022

  Hello,

  The subscription you purchased was through our website. We sent you detailed emails regarding the subscription along with instructions on how to cancel it, including the self service portal. In addition to that, when the subscription was renewing we sent this information again. We also have the self service portal available in the app and on our website. 

  Your subscription has been canceled and refunded. We ask that for any future comments, questions, or concerns that you contact us at ******************* so that we may help you in the most efficient way possible. 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wasn't happy to find out my bank card was charged for a *premium subscription, in which I was completely unaware of there being one. I'm even more unsatisfied with how a customer service representative from **** handled my situation. As I did with the representative, I will give you the details to this situation in hopes to having an actual customer service experience and a fair outcome. Last year September 3rd, my boyfriend had purchased the **** sensor for my vehicle which had a free 14 day trial to experience this product. Once the **** sensor was shipped to us, my boyfriend downloaded the app and plugged in the sensor right away. Once we saw that the initial updates were all fine, we thought it would have a different update if we were to keep it plugged in the entire time. After the trial we assumed that the $69.99 was a one time charge. The following month, in October, near the end of the month we purchased a new vehicle through Carvana and after driving a few days in my new vehicle I realized the sensor was still left plugged into my other vehicle, which I traded in to help purchase the ride I was in. I immediately reached out to ******* customer service and told them about my sensor and they told me my vehicle was somewhere in the shop being "checked in" and he said he would inform that department and when they find it, it would be shipped back to me right away. A month went by and I never received a shipment from Carvana or any other package with the sensor in it. After a couple months passed, I lost faith in it being shipped out. So without a sensor and no need to use the app, I just let the whole thing go. We have not used that up since the first time we plugged it in and then lost it to a car dealership! Until I noticed the charge on 9/20 for $69.99 and I started searching through emails and found unread emails about this subscription and its AUTOMATIC RENEWAL?! I felt taken advantage of because we had NO IDEA!

  Business Response

  Date: 10/18/2022

  Hello,

  Our records indicate that the email address that was used for the subscription was sent the attached email detailing the subscription renewal. Additionally, upon subscribing for the trial, our billing policy is made clear that it is a renewing subscription. 

  We have decided to make an exception and issue a refund in this case since the sensor has been lost and  the email that has been receiving email communications from us is different than the one provided in the complaint.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 10/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution to refund me $69.99 back to my card is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company refused to respond to me trying to cancel my subscription and after being charged refused to reply to me for a refund. About 4 days after the 30 day refund period had past they then replied saying they couldn't help.

  Business Response

  Date: 10/17/2022

  Hello,

  Your subscription renewed on 09/19 and the first time you reached out was on 10/06. We provided you with instructions on how to cancel your subscription. We have responded to each one of your emails within 24 hours.

  After reviewing your account, we see that you did not receive the renewal email regarding the subscription. Because of that, we have issued a refund and canceled the subscription. 

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 10/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also incorrect I asked for help through the app 4 times 9/19 9/19 a second time 9/24 then this 10/15. 

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam, I tried to cancel my account months ago but was unsuccessful, then to my surprise they charged me $69.99 this morning I immediately got ahold of there so called customer service just to be told they wouldn't refund my charge even though I will not be using the device at all ever again. I am very unsatisfied with this as they took my hard earned money I needed for other bills that are way more important than this useless device. Please get me my $70 back from this scam of a company, thank you.

  Business Response

  Date: 10/17/2022

  Hello,

  We have no record of you trying to cancel the subscription. In addition to that, we sent you two emails regarding your renewal, along with the charge amount, date, and instructions on how to cancel it. We also include the policy for our subscription renewals. Attached is a copy of the email that you were sent.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 10/17/2022

   
  Complaint: 18227709
  
  I am rejecting this response because: I tried to cancel was told to cancel on my ****** went to ****** was told I didn't have an active subscription. I do not want or need this device service. I just purchased a new car and like I said I will not be using your service ever again. So please just give me my money back. I don't care if you don't think I tried to cancel I did and I do not need to be ripped off because I couldn't successfully cancel. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/17/2022

  Hello,

  Unfortunately, we will not be making an exception to our policy for this case. We will not be issuing a refund for this renewal, but we will issue a cancelation for future billing. The account will still have access to the subscription until 10/09/23.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 10/17/2022

   
  Complaint: 18227709
  
  I am rejecting this response because:
  Ido not have a need or want for this service, I have a new car with a warranty and will never use this product again. So you will make an accepting and refund my money because I do not want access to your service for another year when I won't use it at all. You are trying to rip me off for a service I don't want or need and that ridiculous let alone unprofessional. Please refund me charges immediately thank you. 
  Sincerely,
  
  *************************