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Business Profile

Direct Mail Advertising

Direct Mail Processing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Direct Mail Advertising.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to send my deceased mother benefit Information.. I've contacted them numerous times telling them my mother **** *** ********** passed away July 29, 2022.... Now it's getting ridiculous... I'm trying to mourn as is my family the passing of our desperately missed mother... every time I or a family member check the mail and see Mail from this *********** were reminded all over again of our loss. My family would greatly appreciate the BBB contacting this LLC and requesting as I've done multiple times a Cease and desist... Thank you for your immediate action.. The ****** ********** family

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently purchased a home, Direct Mail somehow got ahold of my information including the lender as well as loan amount. They then sent a snail mail to my new home marked "Second Notice/Time Sensitive". Inside was a request for "Final Mortgage Notice Complete and Return" asking for my personal information DOB, where I worked, occupation, and my phone number

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/5/2024 I received deceptive mailing from ntended to mimic IRS notification. It said OPEN IMMEDIATELY IMPORTANT INFORMATION ENCLOOSED SECOND NOTICE TIME SENSITIVE DATED MATERIAL RESPOND BY XXXX .Enclosed "T2:" form mimics IRS tax forms How is this legal?

  • Initial Complaint

    Date:06/10/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DMN aka records division aka DMP, or whatever next name they come up with to avoid detection, claims they are a middle-man mailing company and not a scam. This is a bold faced lie (Obviously the *** or Social security office is not going to use some pathetic private mail company in ******** to send government mail..) They run a scheme so the scammers themselves arent directly linked to their own mail. A little research will reveal pages upon pages of proof that this is a scam operation seeking your personal info. Research will show everything from forum discussions to numerous media outlets and news stories warning people about them. My own mother was about to be a victim before I looked into them. I vote that everyone start sending the return address junk mail in return. These people deserve to bypass prison time and just be given old west justice. Nothing worse than these sleaze bags.

  • Initial Complaint

    Date:04/16/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is running a scam operation by appearing to be the *** and requesting personal and financial information.

  • Initial Complaint

    Date:04/13/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spam mail stating I opened a mortgage with them. They are phishing for my information and trying to steal money. I also worry about this affecting my credit report. Business should be stopped and people arrested.

  • Initial Complaint

    Date:02/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continue mailings that look urgent to open

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter envelope that had records division from ******** ********** the sender. It was red stamped second notice time sensitive. Important document enclosed above the window that had my address and name. Inside was a piece of mail that stated as a resident ******* you were *********** more benefits not provided by government funds. Along with some more information says please respond by January 4th. And then it asked me to complete and return the information of my name, my spouse's name, address, age and phone number. I continue to receive what I would call to be fraudulent mail. Is obvious based on the repetitive nature of the mailings that they are very interested in getting a response. At the very bottom of the correspondence it states to opt out of future mailings to visit a certain website and enter a nine digit code. I entered the website into my browser it stated that it was not safe to continue to that site. I want these mailings to stop and for this company to be investigated. I plan on reporting this to the ****

    Business Response

    Date: 01/03/2024

    By way of background, Direct Mail Processing, LLC (DMP)is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. DMP does not sell or endorse the products or services referenced in the mailers.

    However, DMP has not processed any mailers since October 2022. An unrelated entity, Direct Mail Network, LLC (DMN) now provides this service.

    We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP and/or DMN include Opt-Out instructions (by phone and/or secure online sites ************************* and *************************).

    While DMP had nothing to do with this particular mailer,DMP has added ***************************** name and mailing address to their Do Not Contact database. DMP has confirmed that DMN added ***************************** name and mailing address to their Do Not Contact database as well.

    Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMN. However, you may still receive similar mailers from other mail houses or direct mail processing service providers. 

  • Initial Complaint

    Date:12/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've received letters from "Direct Mail Network, LLC" with "FINAL NOTICE" written in red across the envelope. I am on disability and struggling to make ends meet, so seeing this gave me a panic attack. After about an hour when I calmed down I opened it. It's asking for information for ********** personal information such as my SS#, full name, email, age, etc.This is NOT from ********* nor would they ask any of this information in this manner. I've called and spoken with DCF about this and they assured me it is NOT from ******** or any state assistance office.How is this legal?!?!

    Business Response

    Date: 01/03/2024

    By way of background, Direct Mail Processing, LLC (DMP)is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. DMP does not sell or endorse the products or services referenced in the mailers.

    However, DMP has not processed any mailers since October 2022. An unrelated entity, Direct Mail Network, LLC (DMN) now provides this service. We can assure you that mailers processed by DMP and/or DMN are not a scam nor is there any intent to deceit or mislead.

    We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP and/or DMN include Opt-Out instructions (by phone and/or secure online sites ************************* and *************************).

    Please provide your full name and mailing address so that we can add you to the Do Not Contact database.

  • Initial Complaint

    Date:10/03/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mailed solicitation for ***************** Mail out made to look official but is not. Info is misleading and probable fraud

    Business Response

    Date: 10/11/2023

    By way of background, Direct Mail Processing, LLC (DMP)is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. DMP does not sell or endorse the products or services referenced in the mailers.However, we can assure you that mailers processed by DMP are not a scam nor is there any intent to deceit or mislead.

    We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP include Opt-Out instructions (by phone and/or online *************************).

    We have taken the immediate action of adding ************* name and mailing address to our Do Not Contact database, which will be used to automatically remove them from mailings processed by Direct Mail Processing,LLC.

    We hope this addresses your concerns.

Direct Mail Processing, LLC is NOT a BBB Accredited Business.

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