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Business Profile

Direct Mail Advertising

Direct Mail Processing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Direct Mail Advertising.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to report abuses of direct mailers and email communication by Hello Fresh. I used their services 7 years ago but cancelled after 2 weeks. I have submitted requests for removal every year and all have been ignored. Emails are marked as spam and mailers are continual sent to my home address. I have included a copy of my most recent communication requesting removal from their system.

    Business Response

    Date: 09/20/2023

    We believe this consumer has contacted the wrong company.

    The complaint references emails and letters about Hello Fresh, and we do not offer services for Hello Fresh.

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received unsolicitated mail from this firm re: **** benefit information or ********* citizens only with a card to return filled out with information regarding my husband and myself.

    Business Response

    Date: 09/12/2023

    By way of background, Direct Mail Processing, LLC (DMP)is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. DMP does not sell or endorse the products or services referenced in the mailers.

    However, DMP has not processed any mailers since October 2022. An unrelated entity, Direct Mail Network, LLC (DMN) now provides this service.

    We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP and/or DMN include Opt-Out instructions (by phone and/or secure online sites ************************* and *************************).

    While DMP had nothing to do with this particular mailer,DMP has added ************************* name and mailing address to their Do Not Contact database. DMP has confirmed that DMN added ************************* name and mailing address to their Do Not Contact database as well.

    Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMN. However, you may still receive similar mailers from other mail houses or direct mail processing service providers. 

    Customer Answer

    Date: 09/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/07/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BBB PLEASE DON'T reveal my email address to these crooks. I DO NOT GIVE THEM permission to contact me outside of bbb avenue. Scammers make me sick stop trying to scam people. I'm nowhere near retirement age to be receiving ********* You're not a gov't entity and i wouldn't pay you a dime to help steal my info even if i did qualify for it. My address is on the opt out list but here you go. You get to break the law huh! Y'all scammers scheme and scam people all the time. Don't give me your c*** about how you're doing it for another company because i can care less. Y'all have no morals, the gov't shouldn't allow scammers to solicit any material in which the work gov't or ******** is listed. It should be considered fraud. I'm surely glad a senior didn't receive this piece of junk mail. I don't even live in GA so i know it's a scam. Scammers just love when data breaches occur because y'all have a field day with people's information. I did not legit give you my mailing address. Y'all are trying to take advantage of seniors and it's ridiculous that the ftc and gov't doesn't stop this madness. I never gave you permission to mail me anything nor have had any previous interactions. The only thing y'all are good for is making sure mail carriers don't lose their jobs. Y'all keep them supplied with plenty of junk mail to deliver. When ******** is ready for me then guess who the letter is coming from? Surely not no effing Records Division Direct Mail Network LLC, stupids.

    Business Response

    Date: 09/12/2023

    By way of background, Direct Mail Processing, LLC (DMP)is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. DMP does not sell or endorse the products or services referenced in the mailers.However, we can assure you that mailers processed by DMP are not a scam nor is there any intent to deceit or mislead.

    We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP include Opt-Out instructions (by phone and/or secure online sites).

    Please provide the full name and address of the consumer listed on the mailer you received so that we can opt them out.

    Customer Answer

    Date: 09/12/2023

    I assure you that i've read nothing but bad reviews and y'all sending people unwanted junk mail. I'm on the opt out list ya know the list that optoutprescreen.com so yeah don't send nothing else to my address. I told them over the phone but it blew through one ear out the other. Address is ******************************************************* ************************* please confirm the opt out in your response 

    Business Response

    Date: 09/14/2023

    We have taken the immediate action of adding your name and mailing address to our Do Not Contact database, which will be used to automatically remove you from mailings processed by Direct Mail Processing,LLC.

    Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMP. However, you may still receive similar mailers from other mail houses or direct mail processing service providers. 

    We hope this addresses your concerns.

    Customer Answer

    Date: 09/14/2023

    "However, you may still receive similar mailers from other mail houses or direct mail processing service providers." I have not received any others beside yours. I'm figuring the only way it'll happen is if you sell my information. Don't, email text or call either. This can be closed.

  • Initial Complaint

    Date:08/29/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am pretty upset. I don't know how these people got my name and address, but they are sending a lot of people scam letters about a state regulated program which will pay 100% of all expenses up to $35,000. I want them not to send me scam letters again. They better take me off mailing list. I wish it was real.

    Business Response

    Date: 09/06/2023

    By way of background, Direct Mail Processing, LLC (DMP)is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. DMP does not sell or endorse the products or services referenced in the mailers. However,we can assure you that mailers processed by DMP are not a scam nor is there any intent to deceit or mislead.

    We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP include Opt-Out instructions (by phone and/or secure online sites).

    Please provide the full name and address of the consumer listed on the mailer you received so that we can opt them out.

  • Initial Complaint

    Date:08/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an official government looking letter requesting information for ******** citizens to receive addition benefits. I knew this was not legitimate, but worried about my Grandparents and parents completing it. They both completed it. This is almost criminal. The mail targets an audience that is already at risk. Its misleading and dishonest marketing. Without a disclaimer, I would call it fraudulent.

    Business Response

    Date: 08/28/2023

    By way of background, Direct Mail Processing, LLC (DMP)is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. DMP does not sell or endorse the products or services referenced in the mailers.

    However, DMP has not processed any mailers since October 2022. An unrelated entity, Direct Mail Network, LLC (DMN) now provides this service. We can assure you that mailers processed by DMP and/or DMN are not a scam nor is there any intent to deceit or mislead.

    We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP and/or DMN include Opt-Out instructions (by phone and/or secure online sites ************************* and *************************).

    While DMP had nothing to do with this particular mailer,DMP has added ********************** name and mailing address to their Do Not Contact database. DMP has confirmed that DMN added ********************** name and mailing address to their Do Not Contact database as well.

    Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMN. However, you may still receive similar mailers from other mail houses or direct mail processing service providers. 

    We hope this addresses your concerns.

  • Initial Complaint

    Date:07/29/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very misleading and scary. I have received 5 letters in 5 days stating that I took out a mortgage on 7/19/2023 in the amount of $140,000 from First ************* and Trust. I called this bank. There is no mortgage department. This is scary.

    Business Response

    Date: 08/09/2023

    By way of background, Direct Mail Processing, LLC (DMP)is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. DMP does not sell or endorse the products or services referenced in the mailers.

    However, DMP has not processed any mailers since October 2022. An unrelated entity, Direct Mail Network, LLC (***) now provides this service. We can assure you that mailers processed by DMP and/or *** are not a scam nor is there any intent to deceit or mislead.

    Out of the six images attached to this complaint, only two images show mailers that were processed by ***: the Business Reply Mailenvelope in image 20230729_160519.jpg and the Final Mortgage Notice Complete and Return card in image 20230729_160529.jpg. All other images show mailers that were not processed by ***, including the Important Mortgage Notice shown above the *** envelope in image 20230729_160519.jpg.

    We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP and/or *** include Opt-Out instructions (by phone and/or secure online sites ************************* and *************************).

    While DMP had nothing to do with this particular mailer,DMP has added ************************** name and mailing address to their Do Not Contact database. DMP has confirmed that *** added ************************** name and mailing address to their Do Not Contact database as well.

    Please note: Adding your name to our Do Not Contactdatabases will ensure you do not receive mailers that are processed by Direct Mail Processing, LLC and/or Direct Mail Network, LLC. However, this does not ensure that you will not still receive similar mailers from other mail houses or direct mail processing service providers as shown in your provided images. 

    We hope that this action has addressed your concerns with our organization.

    Customer Answer

    Date: 08/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:06/14/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received mailing 06-13-23. An 'official looking one page "IRS" document' offers access to a 'so called' state-regulated life insurance program yet in small print on bottom, "Not affiliated with or endorsed by any government agency". Opt out website 'optoutdmn.com' noted on bottom of page is NOT SECURE so I will not use it. I request that my name and address be added to Direct Mail Processing, LLC's DO NOT CONTACT DATABASE list and NO future mailing from Direct Mail Processing, LLC will arrive with my name & address. I have NO interest in the company's response, just OPT ME OUT, IMMEDIATELY. Direct Mail Processing, LLC's total lack of integrity allows you to pray on trusting, honest people just trying to do a good thing. Just OPT ME OUT, you ought to be ashamed! ///Thank you, BBB for your help with this.///**************************,******************************************************************///9 digit code for opt out: ***********.

    Business Response

    Date: 06/20/2023

    By way of background, Direct Mail Processing, LLC (DMP)is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. DMP does not sell or endorse the products or services referenced in the mailers.

    However, DMP has not processed any mailers since October 2022. An unrelated entity, Direct Mail Network, LLC (DMN) now provides this service. We can assure you that mailers processed by DMP and/or DMN are not a scam nor is there any intent to deceit or mislead.

    We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP and/or DMN include Opt-Out instructions (by phone and/or secure online sites ************************* and *************************).

    While DMP had nothing to do with this particular mailer,DMP has added s name and mailing address to their Do Not Contact database. DMP has confirmed that DMN added s name and mailing address to their Do Not Contact database as well. Adding your name to the Do Not Contact databases will ensure you do not receive mailers that are processed by Direct Mail Processing,LLC and/or Direct Mail Network, LLC.

    We hope that this action has addressed your concerns.

    Customer Answer

    Date: 06/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as, in good faith, my name and address HAS, in fact, been placed on the DO NOT CONTACT LIST(S) for DMP and DMN.



    Sincerely,

    **************************

     

  • Initial Complaint

    Date:04/26/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recieved a form from this company that clearly was made to look like a government tax form. The addressee has been dead since ****. They had an opt-out URL on the form which goes to a 404 when the form is submitted. I would like them to take this address off their mailing list and fix their opt-out link.

    Business Response

    Date: 05/09/2023

    Please provide the full name and address of the consumer listed on the mailer you received so that we can opt them out and investigate the *** issue mentioned.

    Customer Answer

    Date: 05/09/2023

    The letter was addressed to:

    ******************************

    *************************

    ************ ** 30677

     

    This person has never lived at this address and has been deceased since 1995. 

    Business Response

    Date: 05/11/2023

    We have taken the immediate action of adding ******************************* name and mailing address to our Do Not Contact database, which will be used to automatically remove them from mailings processed by Direct Mail Processing,LLC.

  • Initial Complaint

    Date:04/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Impersonating official business of the state of ********. Deceptive practices.

    Business Response

    Date: 05/09/2023

    By way of background, DMP is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. We do not sell or endorse the products or services referenced in the mailers.

    We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP include Opt-Out instructions (by phone and/or online ********************).

    We have taken the immediate action of adding *************************** name and malling address to our Do Not Contact database, which will be used to automaucally remove them from mailings processed by Direct Mail Processing,LLC.

    Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMP. However, you may still receive similar mailers from other mail houses or direct mail processing service providers.

    Customer Answer

    Date: 05/09/2023

     
    Complaint: 19968737

    I am rejecting this response because:


    They are purposely imitating official government mailings. They tacitly admit this by putting a tiny disclaimer on their mailing that states it is not an official government mailing. They are clearly aware that what they are sending out is misleading. 

    Sincerely,

    ***********************

    Business Response

    Date: 05/11/2023

    We can assure you that our mailers are not a scam nor is there any intent to deceit or mislead.

    As we stated in our previous response, we have removed your name and address from our database so that you will not receive any future mailers from **.  

    Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMP.However, you may still receive similar mailers from other mail houses or direct mail processing service providers.

    Customer Answer

    Date: 05/11/2023

     
    Complaint: 19968737

    I am rejecting this response because:
    They admittedly are imitating official government documents. This is wrong. They need to be punished for this deceptive behavior. 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Emails spanning over April ***************************************************************** from their lists. I didnt buy my car there. Ive never purchased a car there. And *********** barrage of spam. Trying to buy my car. Sadly, I took my car there for a recall because they were the only place that could take it for months. And now they wont stop spamming me. They said theyre under new ownership by someone named *************************.

    Business Response

    Date: 05/09/2023

    We believe this consumer has contacted the wrong company.

    The complaint references emails and letters about vehicles, and we do not offer services for any entities that would be sending those types of inquiries.

    Please forward a sample of the inquiries you are receiving so we can investigate further.  

Direct Mail Processing, LLC is NOT a BBB Accredited Business.

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