We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Direct Mail Advertising

Direct Mail Processing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Direct Mail Advertising.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people send me mail endlessly. I went to their website to opt out and of course, it doesnt work so there is apparently no way to get off their list.

    Business Response

    Date: 02/28/2023

    By way of background, DMP is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. We do not sell or endorse the products or services referenced In the mailers.

     

    We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP include Opt-Out instructions (by phone and/or online ********************).

     

    We have taken the immediate action of adding ***************************' name and mailing address to our Do Not Contact database, which will be used to automatically remove them from mailings processed by Direct Mail Processing, LLC.

     

    Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMP. However, you may still receive similar mailers from other mail houses or direct mail processing service providers.

  • Initial Complaint

    Date:01/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, is this a scam, return address is Direct Mail Network, LLC As the photos show I received a document-like form, is this legit?I don't want any nuisance from them! It's not the first time I get this in the mail now they are more sophisticated like a state-mandated form...Thank you Regards ***************************

    Business Response

    Date: 02/03/2023

    By way of background, DMP is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. We do not sell or endorse the products or services referenced In the mailers.


    We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP include Opt-Out instructions (by phone and/or online
    *********************).


    We have taken the immediate action of adding ******************************* name and mailing address to our Do Not Contact database, which will be used to automatically remove them from mailings processed by Direct Mail Processing, LLC.


    Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMP. However, you may still receive similar mailers from other mail houses or direct mail processing service providers.

  • Initial Complaint

    Date:12/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** keeps sending marketing mail after I have contacted them several times via mail and via their website to stop the marketing mail. They have completely ignored the requests. I do not want to receive their marketing mail. I even sent a retrun receipt several months ago with a formal letter to request removal of marketing material via mail, phone, and email. They never returned the return receipt.

    Business Response

    Date: 02/03/2023

    Hello. After reviewing the complaint and document attached, I can confirm that this mailer is not from our company. We have no relationship with ****** and I think this was sent to us by mistake. Please let me know if I can be of further assistance.

  • Initial Complaint

    Date:12/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a mailing from 'Records Division, *************. I believe my wife ******************************* and I have gotten these mailings before, and requested to be put on a do not mail list permanently, but the BBB address on file for the company is now different than the one on the mailing, so I'm not certain if they are trying to weasle around the do not mail request we had previously made. Also, I found the below about the records Division at another business' website because they keep getting contacted re: them. I've attached pictures of the mailing (Sorry about writing on the envelope but didn't think about doing this before I wrote on it). I tried to find a complaint or something to add on here, as they'd said they'd put me on a do not mail list as a response but I can't find it to attach it. I also found another company name that has been associated with these mailings below.https://buylifeinsuranceforburial.com/records-division-********-*******/https://www.checkbca.org/report/records-division-156585802/reviews https://www.bbb.org/**/**/********/profile/direct-mail-advertising/**********************-llc-0443-27753042/customer-reviews

    Business Response

    Date: 10/24/2023

    By way of background, Direct Mail Processing, LLC (DMP)is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. DMP does not sell or endorse the products or services referenced in the mailers.However, we can assure you that mailers processed by DMP are not a scam nor is there any intent to deceit or mislead.

    We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP include Opt-Out instructions (by phone and/or online *************************).

    We have taken the immediate action of adding ****** and *********************** names and mailing address to our Do Not Contact database,which will be used to automatically remove them from mailings processed by Direct Mail Processing, LLC.

    We hope this addresses your concerns.

  • Initial Complaint

    Date:11/27/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently obtained a small increase in my HELOC. Less than 30 days after getting the increase, I've received 10 pieces of unsolicited mail from the following:Direct Mail Network, LLC ******************************************** Distribution Processing Center ****************************************** I am on a do not call list and do not mail list. These pieces of mail are deceptive at best and fraudulent at worse. I demand that this company not contact me further and also that the BBB fine them an amount that will discourage this future practice.

    Business Response

    Date: 12/02/2022

    By way of background, Direct Mail Network, LLC is a company that provides mail services to commercial entities that market products and services to the public. DMN acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. We do not sell or endorse the products or services referenced in the mailers.

    We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMN include Opt-Out instructions (by phone and/or online https://www.dmn-optout.com/).

    We have taken the immediate action of adding *********************** name and mailing address to our Do Not Contact database, which will be used to automatically remove them from mailings processed by Direct Mail Network, LLC. However,we would like to point out that we are only responsible for one of the three different mailers you attached to your complaint. The business reply mail envelope with Direct Mail Network, LLC listed is the mailer we are responsible for. The business reply mail envelope with Distribution Processing Center and the final notice mortgage mailer you attached were not mailed by our company.

    Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMN. However, you may still receive similar mailers from other mail houses or direct mail processing service providers, just like the two you attached to your complaint that I mentioned above were not mailed by DMN.

    Customer Answer

    Date: 12/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:11/21/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deceptive mailing intended to mimic IRS notification OPEN IMMEDFIATELY IMPORTANT INFORMATION ENCLOOSED SECOND NOTICE TIME SENSITIVE DATED MATERIAL RESPOND BY XXXX .Enclosed "T2:" form mimics IRS tax forms How is this legal?

    Business Response

    Date: 12/02/2022

    By way of background, DMP is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. We do not sell or endorse the products or services referenced in the mailers.

    We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP include Opt-Out instructions (by phone and/or online http://dmpoptout.com/).

    We have taken the immediate action of adding ***************************** name and mailing address to our Do Not Contact database, which will be used to automatically remove them from mailings processed by Direct Mail Processing, LLC.

    Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMP. However, you may still receive similar mailers from other mail houses or direct mail processing service providers.

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Twice we have requested Direct Mail Network, LLC aka Records Division, ************************************************** to cease and desist/do not solicit as they continue to send mailings to our relative who died in ****. This is uncalled for!Since they continue, we have no other recourse than to contact the BBB for assistance in having them remove her name and our address from all of their records, databases, and lists.This is exactly as it appears on the mailing:*************************** ***********************************************************

    Business Response

    Date: 12/02/2022

    By way of background, Direct Mail Network, LLC is a company that provides mail services to commercial entities that market products and services to the public. DMN acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. We do not sell or endorse the products or services referenced in the mailers.

    We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMN include Opt-Out instructions (by phone and/or online https://www.dmn-optout.com/).

    We have taken the immediate action of adding ***************************** name and mailing address to our Do Not Contact database, which will be used to automatically remove them from mailings processed by Direct Mail Network, LLC. You mentioned that you have gone through the opt out steps before to remove this consumer from our database. However, we cannot find any record of receiving that request. If you would like to provide us details on when and how you have made this request in the past, we would be happy to investigate to see what happened.

    Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMN. However, you may still receive similar mailers from other mail houses or direct mail processing service providers.

  • Initial Complaint

    Date:09/22/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has to be the absolute most disgusting people ever. I received a ************* for my daughter who was tragically killled in an auto accident in 2006. No that is not a typo on the year. How is it possible for the number of complaints that this company is still accredited by the BBB

    Business Response

    Date: 10/05/2022

    By way of background, DMP Is a company that provides mail services to commercial entities that market products and services to the publlc. DMP acts as the Intermediary between marketing companies and mail houses that send and receive consumer mailers. We do not sell or endorse the products or services referenced in the mailers.

     

    We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP include online Opt-Out instructions (http://dmpoptout.com/).

     

    We have taken the immediate action of adding the mailing address provided (179 ****************, ***********, ** *****) to our Do Not Contact database, which will be used to automatically remove the address from mailings processed by Direct Mail Processing, LLC.

     

    Please note: Adding your address to our Do Not Contact list will ensure you do not receive mailers that are processed by DMP.However, you may still receive similar mailers from other mail houses or direct mail processing service providers.

Direct Mail Processing, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.