Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter that showed on the front above my name in bold red print, "SECOND NOTICE, and in bold black print, "Important Document Enclosed." I was very concerned with this verbiage, so I opened the envelope and found a one-sided, envelope-sized card that showed '2025' in the same typeset used by the *************** on income tax documents. Additionally, next to the '2025' on the top line of the card, it showed, "2025 BENEFIT INFORMATION FOR MICHIGAN RESIDENTS." Directly under that were the statements, "Review Benefits -> Verify Information -> Respond by 7/2/2025." Under this were boxes for Name, Address, Spouse Name, Age, Address, and Phone Number for me to complete. At the bottom right-hand side of the card was, "IM**RTANT - Complete and return this postage-paid card by 7/2/2025." Under that was a paragraph that claimed "As a resident of ******** resident, you are entitled to more benefits not provided by government funds." There is no mention anywhere of the company name. The return envelope is addressed to "Distribution Processing Center" with the ** box I provided you. As a senior citizen, I found this confusing and deceptive.

  Business Response

  Date: 06/24/2025

  Dear Mr. Rutherford,

  We are in receipt of your
  correspondence through the Better Business Bureau.  Thank you for taking
  time to express your concerns.  It is not our desire to send mail to
  anyone who wishes not to receive it so first and foremost let me apologize for
  any concerns and confusion our mailing has caused you.

  As per your request, we have
  opted you out of our future mailings.  If you wish to opt out of similar
  mailings, it is best to use a national DNM Registry such as DMAChoice
  (DMAChoice.org)

  I hope this has addressed
  your concern.
  

  Respectfully Submitted,
  

  Distribution Processing
  Center

  Customer Answer

  Date: 06/25/2025

   
  
  Complaint: 23499390
  
  
  
  I am rejecting this response, and the following is my reasoning:
  

  Thank you for your prompt response and for opting me out of future mailings. I appreciate your willingness to address my request in that regard. However, I must express that your response did not address the core ethical issue of my complaint, which is the deceptive nature of the mailer I received.
  
  As a senior citizen, I found the presentation of the mailer to be highly misleading. The front of the envelope displayed "SECOND NOTICE" in bold red print and "Important Document Enclosed" in bold black print, which immediately created a sense of urgency and concern. Inside, the card prominently featured "2025" in a typeset identical to that used on U.S. Government income tax documents, alongside the statement "2025 BENEFIT INFORMATION FOR MICHIGAN RESIDENTS." The instructions to "Review Benefits -> Verify Information -> Respond by 7/2/2025" further mimicked the language and format of official government communications. Additionally, the card requested personal information such as my name, address, spouse’s name, age, and phone number, with no clear indication of your company’s identity or purpose.
  
  This design and wording led me to believe that the mailer was an official notice from a government agency, which it was not. The lack of any company name or clear branding only added to the confusion. The statement at the bottom, "As a resident of Michigan, you are entitled to more benefits not provided by government funds," is vague and does nothing to clarify the true nature of the mailer. The overall effect was deceptive, and it caused me significant distress.
  While I appreciate that you have opted me out of future mailings, this action does not address the deceptive practices used in the design and distribution of this particular mailer. I expected your company to acknowledge the misleading nature of the material and to express regret for the confusion and concern it caused. Simply opting me out of future communications does not resolve the issue at hand, nor does it demonstrate accountability for the deceptive framing of the mailer.
  
  I urge you to take responsibility for the way this material was presented and to reconsider your marketing practices. Transparency and clarity are essential, especially when targeting vulnerable populations such as senior citizens. Misleading consumers through deceptive design and language not only damages trust but also raises ethical concerns.
  
  I hope that in the future, your company will take steps to ensure that all communications are clear, honest, and free from any resemblance to official government documents. I look forward to a response that directly addresses these concerns.
  Sincerely,d for opting me out of future mailings. I appreciate your willingness to address my request in that regard. However, I must express that your response did not fully address the core issue of my complaint, which is the deceptive nature of the mailer I received.

  Sincerely,
  
  
  
  Anthony Rutherford, RN-Retired

  Business Response

  Date: 06/26/2025

  Dear Mr. Rutherford,

  We have responded to your complaint and are disappointed
  that it does not meet your satisfaction.

  You have been added to
  our Do Not Mail List effective 6/24/25 and removed from OUR client’s future
  mailings.

  Our clients are not in the practice of mailing to customers
  who do not want to receive their mailers, as it costs them money.  Once a customer requests to be added to OUR
  Do Not Mail List or optout online, this is done in a timely manner.   Many mailers look the same so it is
  important to note that opting out with us will only prevent OUR client’s
  mailers from being mailed to you.  It
  will not prevent you from receiving similar-looking mailings from the hundreds of
  other companies mailing for such offers. 
  I would advise you to register with a National Do Not Mail Registry to
  ensure you are blocked from receiving all similar mail.

  You have been added to OUR Do Not Mail List and will not
  receive any additional mailings from OUR clients.  I encourage you to follow up with the
  National Do Not Mail Registry or OptOutPrescreen to have your issues resolved.

  In response
  to your rejection of our initial reply, we’d like to emphasize that our
  business operates in compliance with multiple governing bodies to produce mail
  campaigns that generate consumer interest in legitimate insurance, financial,
  and other products. We are not engaged in phishing, scams, or misleading
  consumers — nor are our many reputable clients.
  
  In many
  industries, including ours, leads are often generated without an intended end
  client or sales agent in mind. Therefore, it is important that mailers remain
  generic enough to be followed up on by the most appropriate provider of the
  desired products or services in the responding individual’s area. This is also
  meant to enhance the consumer experience by allowing them to be paired with the
  “best fit” for their needs.
  
  We often
  utilize generic design and basic form elements to help facilitate the intake of
  important contact information in a limited amount of space, but these designs
  are not intended to mimic any other documents. We are sorry for your confusion and hope this response satisfies your concerns.
  
  Respectfully
  Submitted,
  
  Distribution
  Processing Center

  
  

  Customer Answer

  Date: 06/28/2025

   
  
  Complaint: 23499390
  
  
  
  I am rejecting this response because:
  
  It does not address the core concerns outlined in my original complaint and
  subsequent correspondence. Your response fails to acknowledge the deceptive
  nature of the mailer I received and, instead, shifts responsibility to external
  factors, such as suggesting I use a national Do Not Mail registry. This
  approach does not absolve your company of the responsibility for sending
  misleading materials.
  
  As previously stated, the mailer's design was highly
  deceptive, particularly for a senior citizen like me. The bold red "SECOND
  NOTICE" and "Important Document Enclosed" on the envelope,
  combined with the use of a typeset mimicking U.S. Government tax documents and
  phrases like "2025 BENEFIT INFORMATION FOR MICHIGAN RESIDENTS" and
  "Respond by 7/2/2025," created the false impression of an urgent,
  official government communication. The absence of your company's name or clear
  branding further compounded the confusion, as did the vague claim about
  "benefits not provided by government funds." These elements were not
  addressed in your response, nor did you express any regret for their misleading
  impact. I am NOT confused I was misled.
  
  Your suggestion to opt out of future mailings via a national
  registry places the burden on me, a consumer, to avoid such deceptive
  communications, rather than addressing your company's role in creating and
  distributing them. This is unacceptable. I expected a response that
  demonstrates accountability, including acknowledgment of the deceptive
  practices and a commitment to revising your marketing materials to ensure
  clarity and transparency, particularly for vulnerable populations.
  
  A meaningful response would include a clear apology for the
  deceptive design, an explanation of how your company plans to ensure future
  communications are transparent, and confirmation of your identity as a
  business. Without these, your response remains inadequate. I urge you to take
  immediate steps to rectify these practices and prevent further confusion among
  recipients.
  
  I look forward to a reply that directly addresses these
  concerns and outlines concrete steps to prevent future deceptive mailings.
  
  In sincerity,
  
  Anthony Rutherford, RN retired

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want the to never contact me again at this address.

  Business Response

  Date: 06/18/2025

  Dear Ms. Morgan,

  Thank you for expressing your concerns through the Better
  Business Bureau.
  

  Distribution Processing Center provides mail services on behalf
  of commercial entities that market products and services to the general
  public.  The communication you received is a legitimate service. 
  Consumers who are not interested in the products can opt out of any future
  mailings processed by DPC so they will no longer receive them.  As per your request, we have opted you out from all future
  mailings of our clients processed by Distribution Processing Center.

  If you wish to opt out of similar mailings, it is best to use a
  national DNM registry such as DMAChoice (DMAChoice.org)

  We strive to answer all concerns that a consumer may have and
  apologize for any inconvenience this unwanted mail has caused you.
  

  Respectfully Submitted,
  

  Distribution Processing Center

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceased person receiving advertisement multiple times

  Business Response

  Date: 06/09/2025

  To Whom It May Concern,

  We are in receipt of your correspondence through the Better Business Bureau.  Thank you for taking time to express your concerns. 
  

  As per your request, we have opted ***** ***** out of our future mailings.  As you did not specify the deceased person's name, please let me know if we need to add an additional name.

  I hope this has addressed your concern.
  

  Respectfully Submitted,
  

  Distribution Processing Center

   

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two pieces of mail received claiming NC residents are entitled to "extra benefits," without any mention of the company name. The return envelope is simply addressed to "Distribution Processing Center" with a PO box. There is even a red 'second notice' on the form with a ' return by' date of 6/5/25! I had to ****** the address to find out it is a 'fishing' attempt for my contact info so the company could ******* me with advertising.

  Business Response

  Date: 05/27/2025

  Dear Mr. **************** are in receipt of your correspondence through the Better Business Bureau.  Thank you for taking time to express your concerns.  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public.  We mail for many insurance companies and agents.
  We do have an Opt-Out Site (*****************) that can be used instead of filing a BBB compliant. Our opt-out site was built to try to help consumers.  We are not required to do this, but we built the site so that consumers could easily opt out of all mailings we do on behalf of our clients.  We even go as far as providing them information to opt out nationally.  The sole purpose of this site is maintaining a complete and comprehensive Do Not Mail List.
  

  We have opted you out of our future mailings.  If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (*************)

  I hope this has addressed your concerns.

  Respectfully Submitted,

  Distribution Processing Center
  

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received this obvious scam letter trying to collect personal information. It had no identifying information nor ways to contact them. This is a MAJOR red flag. I have read prior generic responses which sound more like scammers protecting themselves by being overly broad and say absolutely nothing.

  Business Response

  Date: 05/16/2025

  Dear Mr. ******************** you for expressing your concerns through the Better Business Bureau.

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service. Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.

  We have opted you out from all future mailings of our clients processed by Distribution Processing Center.
  

  If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (*************)
  

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
  

  Respectfully Submitted,
  

  Distribution Processing Center

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23336438
  
  I am rejecting this response because:

  The business does not have rights to my or anyone's information and should be made to delete ALL mailing list.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 05/19/2025

  Dear *** *******,

  We understand that you did not appreciate the mailing you received from us and have since removed you from any future mailings we produce.
  
  In response to your rejection of our initial reply, wed like to emphasize that our business operates in compliance with multiple governing bodies to produce mail campaigns that generate consumer interest in legitimate insurance, financial,and other products. We are not engaged in phishing, scams, or misleading consumers nor are our many reputable clients.
  

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
  
  Respectfully Submitted,
  
  Distribution Processing Center

  
  

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Distribution Processing Center P.O. *******************************. The letter was stamped second notice, I did not receive a first notice. Form inside asks for Name, age, spouses name, address phone number. Says I have access to new State Regulated programs. Does not explain Who they are, or what programs they are speaking of. Seems like a Scam to Me to get my personal information, which I will Not be giving out! Had No account number or contact phone number or address other than P.O. box! This should be looked into, and others Warned to Ignore, or Throw Away so they Don't Get their Identity Stolen!! Too many Con Artists around anymore!

  Business Response

  Date: 04/09/2025

  Dear Mr. *************** have received your concerns via the Better Business Bureau.  Thank you for expressing them.
  

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public.  We mail for many insurance companies and agents.  Our mailers are required to be generic and not reference any specific plan information because we are not sure at the time of mailing which company/agent will receive the returned lead.  So, by law we are required to be generic in our messaging.  Also, since we are not the licensed insurance agent we cannot talk about specific plans.  We mail generically and then forward leads to agents who are interested in buying leads in the geographic areas in which leads have come in.  That is also why there is no insurance company/agent listed on the mailer as it may not go to that company/agent.  When we are talking about new benefits, we are referring to the many new plans that come out each and every year.  For example, there recently has been a new plan that will cover up to $ ********* in funeral expenses.  This plan was not around in previous years.  Again, since we cannot be specific to a plan we have to speak in general terms.
  

  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailings have caused you.
  

  I hope that we have addressed your concerns.  We have opt-ed you out of our future mailings.  If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (*************)
  

  Respectfully Submitted,
  

  Distribution Processing Center

• Initial Complaint

  Date:03/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not want to receive mail from this company I don't feel comfortable with this and I feel like I could be a victim of fraud. This company sent me mail and asked for my information that they already have they have my name and address but the card they sent me asked for my name and address why ask me to fill out a card with my name and address knowing they just sent me mail that means they already have my name and address this is not the way to do business.

  Business Response

  Date: 04/09/2025

  Dear Ms. ***************** you for expressing your concerns through the Better Business Bureau.

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service. Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.  We understand you are frustrated. 

  We have opted you out from all future mailings of our clients processed by Distribution Processing Center.
  

  If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (*************)
  

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
  

  Respectfully Submitted,
  

  Distribution Processing Center
  

   

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received mail encouraging enrollment for "New 2025 Benefit Information for Wisconsin Residents". There is no clear information for a consumer to research the information based on the mailing details.

  Business Response

  Date: 04/09/2025

  Dear Ms. ******************* you for expressing your concerns through the Better Business Bureau.
  

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service.  Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.   
  

  As you did not supply your complete address, we cannot opt you out from all future mailings of our clients processed by Distribution Processing Center.  You can respond to this correspondence or visit our opt-out site at ***************** to be added to our Do Mot Mail List.
  

  If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (*************)
  

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
  

  Respectfully Submitted,
  

  Distribution Processing Center
  

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 22985157
  
  I am rejecting this response because: an opt-out option should be listed on the mailings. There was nothing indicating consumers can research the mailing.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/09/2025

  Dear Ms. **************** have responded to your complaint and are disappointed that it does not meet your satisfaction.

  Weve also provided instructions for adding you to our Do Not Mail list, as well as other National databases you can utilize to reduce mail from other vendors, too.

  In response to your rejection of our initial reply, wed like to emphasize that our business operates in compliance with multiple governing bodies to produce mail campaigns that generate consumer interest in legitimate insurance, financial,and other products. We are not engaged in phishing, scams, or misleading consumers nor are our many reputable clients.

  Our clients are not in the practice of mailing to customers who do not want to receive their mailers, as it costs them money.  Once a customer requests to be added to OUR Do Not Mail List or optout online, this is done in a timely manner.   As you have not provided any information, we are unable to opt you out from our listings and suggest you do so by visiting *****************.
  

  Respectfully,

  Distribution Processing Center

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 22985157
  
  I am rejecting this response because: their mailings are predatory and do not provide clear information for consumers to opt-out.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB main focus Better business distribution processing centers business fillings new 2025 benefits information for Louisiana residents verified information application name's, age, spouse name and age residential address plus No. And PObox state zip code verified phone numbers with area code affiliated and endorsed by all government agencies complete and return paid cards by 01/23/2025

  Business Response

  Date: 04/11/2025

  Dear Mr. ****************** you for expressing your concerns through the Better Business Bureau.

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service. Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.  We have opted you out from all future mailings of our clients processed by Distribution Processing Center.

  If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (*************)
  

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
  

  Respectfully Submitted,
  

  Distribution Processing Center

• Initial Complaint

  Date:09/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want them to stop sending me info through mail, email, text, and phone!

  Business Response

  Date: 04/11/2025

  Dear Ms. *************** are in receipt of your correspondence through the Better Business Bureau.  Thank you for taking time to express your concerns.  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.

  As per your request, we have opted you out of our future mailings.  We do not call. email or text anyone.  If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (*************)
  

  I hope this has addressed your concern.
  

  Respectfully Submitted,
  

  Distribution Processing Center