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Business Profile

Direct Mail Advertising

Distribution Processing Center, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Direct Mail Advertising.

Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a 2nd notice attempt from Distibution Processing Center in ******** **- looks like a W4 form for 2022.I am not a senior citizen and is marketing final expense insurance. You have to open the envelope to see what it is as it looks like a bill.

    Business Response

    Date: 09/20/2022

    Dear **************,

    We have received your request from the Better Business Bureau to be opted out from our client's mailing lists. 

    I have immediately added you to our Do Not Mail List and have opted you out from our client's future mailings.

    I hope this addresses your concerns.

    Respectfully Submitted,

    Distribution Processing Center

     

     

     

  • Initial Complaint

    Date:09/07/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received mail with bold letters of "Second Notice" and Important Document Enclosed with an address I have never resided at. I have never received a first notice. I am asking that the mail stop. Please place me on the Do Not Mail list.

    Business Response

    Date: 09/07/2022

    Dear ********************,

    As per your request through the BBB, we have immediately added you to our clients Do Not Mail List and have opted you out of future mailings.

    If you wish to opt out of mail similar to this, it is best to use a national Do Not Mail registry such as DMAChoice (DMAChoice.org)

    I hope this addresses your concerns.

    Respectfully Submitted,

    Distribution Processing Center

     

  • Initial Complaint

    Date:08/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving mail belongs to someone who does not live at my address anymore

    Business Response

    Date: 08/29/2022

    Dear ****************,

    We are sorry you are receiving mail to someone that once lived at your address.  If you supply the persons name, I can Opt them out of our client's future mailings. 
    If you prefer not to do that, you can go to www.dpcoptout.com and Opt them out yourself.

    Sorry for the inconvenience!

    Respectfully Submitted,

    Distribution Processing Center

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This f****** company has been sending us so much f****** mail and we want it to stop.Second Notice, Final Notice... there are many second notices and final notices.All they want is your info to sell to other companies to send you more f****** mail

    Business Response

    Date: 08/18/2022

    Dear ************,

    We have received your concerns via the Better Business Bureau. Thank you for taking the time to express your views.  It is not our desire to send mail to anyone who wishes not to receive it so let me apologize for any concerns our mailing has caused you.  We have immediately added you to our Do Not Mail list for OUR clients.  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to
    the general public. We mail for many insurance companies and agents.

    As many mailers look the same, it is important to note that opting out with us will only prevent our clients mailers from being mailed to you.  It will not prevent you from receiving similar looking mailings from the hundreds of other
    companies mailing for such offers. I would advise you to register with a National Do Not Mail registry to ensure you are blocked from receiving all similar mail. Helpful resources include National Do Not Mail List (DirectMail.com
    manages the national do not mail list).  All marketing organizations that are members of the *** must follow the ***choice guidelines.

    You have been added to OUR Do Not Mail List and opted out from additional mailers from OUR clients.  I encourage you to follow up with the National Do Not Mail List to prevent other similar mailings.


    Respectfully Submitted,

    Distribution Processing Center

  • Initial Complaint

    Date:07/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues sending mail asking for information such as: age, address, and phone number. I have opted out of receiving such correspondence and it continues to come. I believe this to be a scam and want it to please stop! I do not want to receive any further mail from this company.

    Business Response

    Date: 07/26/2022

    Dear ********************,

    As per your request with the Better Business Bureau dat** 7/25/2022, we have imm**iately opt** you out of OUR clients mailings.

    Distribution Processing Center is a third-party mail processor. We work with legitimate insurance entities distributing their mail responses and maintaining their do not mail lists. The information mail** is an offer for legitimate insurance products by one of our many clients.  DPC does maintain a global do not mail list for any consumer wishing not to receive mail from ANY of OUR clients.

    As many mailers look the same, it is important to note that opting out with us will only prevent our clients mailers from being mail** to you.  It will not prevent you from receiving similar looking mailings from the hundr**s of other companies mailing for such offers. I would advise you to register with a National Do Not Mail registry such as DMAChoice (DMAChoice.org) to ensure you are block** from receiving all similar mail.

    I hope that we have address** your concerns. We have opt-** you out of our future mailings as per your request.

    Respectfully Submitt**,

    Distribution Processing Center

     

Distribution Processing Center, LLC is NOT a BBB Accredited Business.

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