Heating and Air Conditioning
Casteel Heating, Cooling, Plumbing & ElectricalReviews
This profile includes reviews for Casteel Heating, Cooling, Plumbing & Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 45 Customer Reviews
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Review fromKevin K
Date: 09/17/2024
5 starsKevin K
Date: 09/17/2024
***** provided excellent service. Straight forward and keeps the job site clean.
Casteel Heating, Cooling, Plumbing & Electrical
Date: 09/18/2024
Thank you so much for your kind words! We're thrilled to hear that ***** provided you with excellent service and maintained a clean job site. We strive for straightforward communication and top-notch service, so your feedback means a lot to us.Review fromBrenda A
Date: 09/05/2024
5 starsBrenda A
Date: 09/05/2024
Casteel can always be depended on to do a great job. The technicians are very knowledgeable, efficient and very kind. I trust Casteel.Casteel Heating, Cooling, Plumbing & Electrical
Date: 09/06/2024
Thank you so much for your trust and kind words! We're delighted to hear that our technicians continue to meet your expectations with their knowledge, efficiency, and kindness. Your confidence in Casteel means a lot to us, and we're always here to ensure you receive the best service possible. If you need anything else, just let us know!Review fromW. Byron H
Date: 08/29/2024
4 starsW. Byron H
Date: 08/29/2024
I previously made a review on a complete ***lacement of my upstairs heat and air system. I gave a four star review. The technicians responded, ripped out the old systems and installed the new in one day. I didnt hold back the 5th star because of the workmen. The new system manufacturer is ******. The Customer Service/Sales *** gave all the discounts, but recommended a 2 & 1/2 ton **. I have had Trane and Carrier in the same house previously; 3 ton units. It wouldnt do the job on 95 degree days. Their ************* Supervisor came out and said this was a common issue with Daikin. He accessed Daikins software and made some changes; said it would perform after his revisions. Today, 8/29/2024, is the first 95 degree day weve had since his visit, I have previously ***orted that the ** unit runs constantly, even with more moderate outside temps. The unit will hold 73 degrees upstairs today, but runs constantly 18 hours a day. Both previous units maintained 72 degrees, and didnt run full *******; either the Daikin unit is too small for the job, or Daikin is an inferior design. I maintain 4 stars due to Daikin, not the workmen.W. ***** ******, ****************************Casteel Heating, Cooling, Plumbing & Electrical
Date: 08/30/2024
We appreciate this feedback. Our goal is to achieve 100% customer satisfaction. We are sorry about any inconvenience this may have caused and to ensure satisfaction, a manager will contact you to further discuss.Review fromJeanne E
Date: 08/29/2024
5 starsJeanne E
Date: 08/29/2024
******* provided great customer service and was very helpful in describing the services he completed.Casteel Heating, Cooling, Plumbing & Electrical
Date: 08/30/2024
Thank you for your feedback! We're thrilled to hear that ******* provided you with great customer service and effectively communicated the services he completed. We'll be sure to share your kind words with him. Your satisfaction is our top priority, and we look forward to serving you again in the future!Review fromWalter F
Date: 08/27/2024
5 starsWalter F
Date: 08/27/2024
Casteel *********************** called and advised that River ******** was 30 minutes away. . Arrived on time. HVAC unit was serviced inside and out . Good job Would recommend using this service again and to my friends.Casteel Heating, Cooling, Plumbing & Electrical
Date: 08/29/2024
Thank you for taking the time to share your positive experience with Casteel ************* We're delighted to hear that River ******** arrived on time and provided thorough service for your HVAC unit. Your recommendation means a lot to us, and we're thrilled that you're satisfied with our service. If you or your friends need any further assistance, please don't hesitate to reach out.Review fromVicki D
Date: 06/27/2024
5 starsVicki D
Date: 06/27/2024
They did a great job installing my new air conditioner and answering all of my questions. They were polite, knowledgeable and on time.Casteel Heating, Cooling, Plumbing & Electrical
Date: 06/29/2024
Thank you immensely for your kind words. We deeply respect your feedback and are glad to hear that our installers were polite, knowledgeable and on time.Review fromTien
Date: 06/24/2024
1 starTien
Date: 06/24/2024
Terrible!! Had the technician come out to look at our ** to see why it wasnt working properly and to see if he could possibly fix it. The technician didnt even come inside the house to check the thermostat. He just came to the ** unit and took pictures and told us all the parts that were old. He didnt even test any parts to see if the part wasnt working. He then came into the house and quoted us close to 5K in replacement parts and labor!! He didnt even tell us what was the main issue. He basically just recommended a new ** unit because ours was old. When we told him we would have to think about it because thats a lot of money to just fix something. Plus, we werent prepared to buy a new unit either. His reply was, Great. I dont need to do any work. and then left without fixing the **. We knew then to seek a second opinion. We had the 2nd ** company come out and they fixed our broken ** for $245!! The problem was a bad capacitor. I called Casteel customer service to voice our displeasure and concerns. The customer service representative said she would pass on our concerns and a manager would return our call in 12 hours. We never received a call back. We will not be recommending Casteel Heating,Cooling, Plumbing, and Electrical!Casteel Heating, Cooling, Plumbing & Electrical
Date: 06/25/2024
We apologize for your experience, and we genuinely want to resolve this matter. We take customer satisfaction seriously and we are sorry that we did not meet your expectations. One of our managers will be contacting you to work towards a resolution.Review fromMike S
Date: 06/22/2024
5 starsMike S
Date: 06/22/2024
These guys has always been great! From the installation of the system to maintaining it. My recent call was just for a check up so I can stay cool through the summer. They changed the filter, did other service checks to make sure that it's good. He even suggested that I clear the compressor area so it can breathe. I got right on it so that everything works as it should. Thank you guys!!!Casteel Heating, Cooling, Plumbing & Electrical
Date: 06/25/2024
We are delighted that you had a great experience with us. Thank you for taking the time to rate us!Review fromRon H
Date: 06/10/2024
5 starsRon H
Date: 06/10/2024
Outstanding! Timely, responsive, and professional service to my weekend plumbing emergency. Technician highly qualified and effective. *** found a solution to any future problem at anytime. Thank you for your assistance.Casteel Heating, Cooling, Plumbing & Electrical
Date: 06/12/2024
We're thrilled to hear that you are very satisfied. Thank you for choosing Casteel Heating, Cooling, Plumbing & Electrical.Review fromSamuel G
Date: 06/07/2024
1 starSamuel G
Date: 06/07/2024
Waited until 5pm on a Friday to call me and tell me the electrician wasn't gonna be able to make it. An hour into my time block. Not professional on the electricians part. Now I have to wait another week to get what I need done cause I not available when they want to come out.Casteel Heating, Cooling, Plumbing & Electrical
Date: 06/10/2024
We apologize for your experience, and we genuinely want to resolve this matter. We take customer satisfaction seriously and we are sorry that we did not meet your expectations. One of our Customer Relations Managers will be contacting you to work towards a resolution.
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