Heating and Air Conditioning
Coolray Heating & Air Conditioning
Reviews
This profile includes reviews for Coolray Heating & Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 157 Customer Reviews
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Review fromElliott G
Date: 07/19/2025
5 starsCoolray came out and did a wonderful job! We scheduled one day before their visit. The technician was on time during the window they scheduled. The technician was very professional, friendly and repaired both the upstairs and downstairs units. Air is very cool now. ??Thank God for CoolrayReview fromDavid J
Date: 07/16/2025
5 starsI had 4 different companies come out and give me estimates. Coolray *** to me was the most professional and detail oriented consultant I spoke to. Then the install was super easy they showed up when they said they would and the two installers were very professional and easy to talk to. Overall 5 Star experience I will use them again when its time to ***lace my other unit.Review fromGlen W
Date: 07/16/2025
5 starsWe have used Coolray for over 12 years. They keep our system running like a well oiled machine. They service it in summer as well as in winter. If we need them they are here in a jiffy. I know who is coming and when they will arrive. They are polite and respectful. I would recommend them to anyone. Their prices are reasonable. They are my heating and air professionals!Review fromCraig B
Date: 07/16/2025
5 starsGreat service and they actually called with a 30 minute arrival window! Would highly recommend themReview fromTeresa M
Date: 07/11/2025
1 starTeresa M
Date: 07/11/2025
I had a terrible experience with this company. On my last AC maintenance they neglected to clean the outside unit, leaving it caked with dirt. The technician put my specialty filter, that I provide separately, in backwards. Those are neglectful but what was most alarming...they did not tell me we had mold growing on the furnace area. I happened to go into the attic to store something just after they visited and I saw black mold. I called them back and the next technician let me know it is company policy to not tell homeowners this info. I am extremely frustrated as they come 2x a year and so I have no idea how long this has been going on. If THEY, who we hired to keep our system clean, maintained and in good working order won't alert us of this danger, then who will? Our system is in the attic so we rarely see it. And it would have continued if I hadn't seen it by happenstance. Even worse, I called their customer service and couldn't get through directly. I left a message about the mold and it took over 2 weeks to get a call back. I didn't get the call so I called back and left another message. It's been over a week with no call back again. I have canceled my account with them and DO NOT recommend this company!
Coolray Heating & Air Conditioning
Date: 07/16/2025
******,We sincerely apologize for your recent experience and for the lack of communication regarding your account. Please know that this is not reflective of the high standards we hold ourselves to at Coolray. Our Customer Relations Manager has reached out to ensure that all of your concerns are being addressed thoroughly. If there is anything further you need or if any questions remain, please dont hesitate to contact us , were here to help and committed to making things right. Thank you for your patience and for giving us the opportunity to improve your experience.Review fromSusan H
Date: 07/09/2025
5 starsSusan H
Date: 07/09/2025
Fantastic service! Technician was on time and very polite. He answered all the questions that was asked of him and finished in a timely matter.Coolray Heating & Air Conditioning
Date: 07/10/2025
Thank you, Ms. ******* for sharing your experience with the technician. We appreciate your feedback and business!Review fromDoug K
Date: 07/03/2025
1 starDoug K
Date: 07/03/2025
Technician is either incompetent or very dishonest. He outlined thousands of dollars of repairs and parts needed for inside and outside *****. I got a second opinion and it was fixed for $275 and has been running fine for over 99 days and through very hot summer days. I will never use them again, had trusted them as they installed the units.Coolray Heating & Air Conditioning
Date: 07/09/2025
****, thank you for sharing your experience. We sincerely apologize that our service did not meet your expectations. We'd appreciate the opportunity to discuss this further and use your feedback as a coaching opportunity for our team. Please feel free to contact our office at ************.Review fromDonna
Date: 07/03/2025
5 starsDonna
Date: 07/03/2025
Had a smart thermostat installed by Coolray. The installer was very friendly, professional and very helpful at walking me through on how to use the device.Coolray Heating & Air Conditioning
Date: 07/09/2025
Thank you, ***** for taking the time to share your feedback. Happy to know you were taken care of. We certainly appreciate your business!Review fromMark S
Date: 06/25/2025
5 starsWhat a great company . . arrived on time, educated me on the challenge with system, had parts on truck and got me up in running in under an hour. I am more than pleased with results!!!Review fromCharles P
Date: 06/25/2025
5 starsThorough walk-through ahead of bid estimate. Competitive, pragmatic bid. Excellent on-site preventive maintenance visit. Excellent follow-up with next-step corrective maintenance items. We have a commercial property with 10 ************************** units of varying ages.
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