Complaints
This profile includes complaints for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 152 total complaints in the last 3 years.
- 69 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son took my car in due to A/C system failure. Dealer stated ********** failed. They charged him over $850. I have a $250 deductible. They told him the Freon is not covered. My warranty states fluid as part of the job is covered. It is physically impossible to change an A/C Compressor without purging all freon first and then replacing it when the new unit is installed. One cannot test the A/C system or start the vehicle without having freon in the system. Otherwise the new compressor would be damaged instantly. How would one know if the new system even worked properly without charging the system with freon. I wanted the freon covered. I called EasyCare and they told me they could not help me. This is a scam. I will take it up with the *********************** for fraud if i do not get recourse here. All I want is a refund for the freon and recharge. I attached 2 complicated bills and my warranty sheet.
Business Response
Date: 06/10/2025
To whom it may concern:
Thank you for forwarding Mr. ******* comments to us. We will contact Mr. ***** directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 06/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After YEARS of paying premiums on an advertised "Bumper to Bumper" extended warranty policy, I've now had my claim denied because of a hidden exclusion that says we cover parts unless an excluded part (such as a spark plug wire) fails causing damage to another part. Of course, while EasyCare has had its pockets lined for years with my premiums, they now refuse to even reach a middle ground to help cover the cost. Customers with ********************** are deceptively sold a "trap door" policy that lures them in at the time of purchase, only to have the carpet pulled out from under their feet when it matters most. Cars don't exist in a vacuum of parts that work independently of each other. They're assembled together and rely on each other to work. EasyCare knows this and opts to manipulate and take advantage of customers' false security in purchases their extended warranty only for them to play gotcha later and deny a claim. This is theft at worst and deceptive trade practice at least. It should be investigated by the *** and is most certainly a claim I'll intend to pursue under the Unfair and Deceptive Trade Practices Act.Business Response
Date: 05/28/2025
To whom it may concern.
Thank you for forwarding Mr. ********* comments to us. We will contact Mr. ******* directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 05/29/2025
Complaint: 23386508
I am rejecting this response because: Much like the ongoing lack of customer care, deception, and unfair trade practices complained of, EasyCare has made no effort to contact me directly as they suggest.
Kind regards,
**** R. *******, **** ****Initial Complaint
Date:05/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 8th, 2025, I had my 2011 Buick Regal CXL towed to ***** ****** / authorized Buick repair shop for mechanical issues covered by my EasyCare extended warranty (Policy Number: VSCC70B011F1). Despite providing the necessary oil change records and responding promptly to requests, my service request has been egregiously delayed.The service department says they have tried to contact EasyCare (Administrator: APCO) numerous times at ************** without success. The administrator only responded to request my service records. Then they requested that I resend an oil change record due to a supposed cut-off date, which was false as the date was visible; albeit small. These delays have left my car stranded at the dealership for over two weeks, disrupting my life and causing financial stress. Memorial Day weekend is upon us and I am without a vehicle or a rental car. EasyCares continued lack of response and communication has stalled necessary repairs, despite clear compliance with warranty requirements. This situation is unacceptable and seems to be a deliberate delay.?Desired Resolution:Immediate processing and approval of my warranty claim.Written explanation if EasyCare continues to delay or denies my claim, including next steps for escalation or appeal.Business Response
Date: 05/26/2025
Good morning,
We are receipt of the request and will reach out to the contract holder during our normal business hours to discuss the claim. Thank you.
Initial Complaint
Date:05/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car was inspected by Easy care and they are only wanting to do half replacement of parts on my car. I have asked for the person that did the inspection for my extended warranty to call the service manager and me due i do not agree not replacing fully. This company is not wanting to do full replace. I paid for this warranty not for them to do a patch jobBusiness Response
Date: 05/22/2025
TO whom it may concern:
Thank you for forwarding Ms. ********* comments to us. We will contact Ms. ******* directly to address her concerns.
*** ****
EasyCare
Initial Complaint
Date:05/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have canceled my gap insurance effective 3/10/25. Since this company has received and process my request to cancel on 3/27/25. I have been given the runaround when it comes to getting my refund checked this company provided documentation showing that this car was paid off by the owner and refuse to give me any information about the refund amount. I have been calling this company multiple times since March to get updates on when this refund will be received and have not gotten much ofan update car dealership. I bought my car from closed five years ago and this company reports someone named Rhonda is taking care of and processing all refunds. I have not been given a proper number, email or address for this Rhonda to me to follow up. If the car has already been paid off. The funds should be going to myself. The customer not the dealership.Business Response
Date: 05/20/2025
To whom it may concern:
Thank you for forwarding the customers comments to us. We will contact the customer directly to address their concerns.
*** ****
EasyCare
Customer Answer
Date: 05/20/2025
Complaint: 23351944
I we'll wait for a follow up from business on a solution before closing this concern.Sincerely,
***** ********Initial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 2021 **** expedition needs a new transmission. The **** dealership has had my car now for over 6 weeks and keeps getting the run around from this ****************. We have called the company as well and are put on hold for lengthy hold times. This is a bumper to bumper warrently and this company is not doing their jobs and honoring their warrently. I would not purchase a ******** from this company ever again.Business Response
Date: 05/19/2025
To whom it may concern:
Thank you for forwarding Ms. ****** comments to us. We will contact Ms. **** directly to address her concerns.
*** ****
EasyCare
Customer Answer
Date: 05/19/2025
Complaint: 23339956
I am rejecting this response because they still have no contacted me. We have contacted them again and they say they have escalated this issue. I spoke with the dealership again this morning and they said they still have not heard back from the company. They have a middle man filtering calls that will not let anyone but the dealership speak with the assesor. We are going on 7 weeks of the dealership having my car bc of the slowness and beating around the ****.
Sincerely,
**** ****Business Response
Date: 05/21/2025
To whom it may concern:
Easycare has spoken to the repair facility today and we are working to get the issue resolved and the claim authorized.
*** ****
EasyCare
Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Veh. Ext. Warranty. Truck broke down 1/8/25. Warranty *** (WC) said take it local ****, we tow there 1/9, ****** Ford(S).1/20 mechanic diag, low comp. cyl. 8. S said it needs a new engine.1/22 WC req. proof of maintenance, it was provided, and accepted. 1/24 WC said need their adjuster look. 1/31 WC more info needed, only showing bank failure. WC only willing to do timing, see if that fix. Need est. 2/6 WC app. timing repair. If any other issues, ************ 2/26 S called, engine starts & dies. Bank 2 stuck at 56 degrees, no oil pressure, still low comp. cyl. 8. 3/3 timing repair complete, same result. 3/4 WC-tear down to find cause of failure.3/14 S hasnt touched. Mechanic quit, no ************* WC,*****. Move to another garage? **** we lose anything? Is there any issue with that? ***** double checked w supervisor,no problem. We will have 2 pay 2 deductibles (1 at each garage) New garage will start at same point, tear down to expose cause of failure.(Must contact WC B4 start) At this point it had been at S for 9 weeks! We moved to ***************************. (WMT) 3/19 WC app. WMT to diag. 3/21 Cab removed. 3/24 Scoring in Cyl. 8, no comp.8, low comp whole sideWC needs to send adj. **** advise. *** said needs new motor. 4/15 waiting for review, ******** at WC will escalate to Mgr review. 4/17 WC needs mechanic to call claims ***** He did. 4/21 ********* WC escalated to mgmt review(Only Approved $4,835.57 of est $12,448.) WC,Jordyn, still in mgmt review.Voice mess they reached ********, she will reach back out to mgrs.4/22 Imun, still in mgmt review.4/25 WC,Stacy, still nothing. 4/29 WC Mgr **** WC denied Manifold ******, refrigerant ******, + 6% tax = $743.58 They approved 16.9 hours, requested was 30.8 hrs, difference of $2,224. See attachments.They also deducted $4,575 they paid ******, as their work didnt fix problem. Moving it did not cause any extra expense & was pre approved. Cost should NOT be deducted. 17 WEEKS for truck repair!!!Long version available!Business Response
Date: 05/15/2025
To whom it may concern:
Thank you for forwarding Mr. ****** comments to us. We will contact Mr. **** directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 05/15/2025
Complaint: 23331523
I am rejecting this response because: My wife ***** received a call today. The man said you spoke to 2 managers and there will be no adjustments to your claim.She asked if he could explain why we should be responsible for the 1st garage bill? They only did work that was pre-approved by them. AND, we called and specifically asked if we could move to a 2nd garage. We asked if there would be any penalty and were told the only extra expense would be a 2nd $250 deductable. How can they now say we have to pay $ 4,575?
He repreated that we had already spoken to 2 managers. She asked again if he could please explain, help us understand. He responded, " We are not going to make any changes to the claim". She said we will keep pursuing it then, and he said "OK". She did think to tape this last paragraph part, so it is recorded on her phone.
Sincerely,
******** TrimBusiness Response
Date: 05/20/2025
To whom it may concern:
EasyCare has contacted the customer and paid the additional amount for the repairs to the customer.
Please contact me if you have any questions.
*** ****
EasyCare
Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle 02/2024 from ********** and purchased the most expensive warranty through that company called Easy Care. The car started having problems. I brought the vehicle back to the dealership for repair and they notified me that the vehicle needed a new engine. After countless attempts and investigation the warranty company is refusing to cover the cost of the engine. In the warranty the engine is covered 100% and now they are refusing to fix the damages. I'm a single mother with no vehicle.Business Response
Date: 05/14/2025
To whom it may concern:
Thank you for forwarding the customers comments to us. We will contact the customer directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 05/14/2025
Complaint: 23322870
I am rejecting this response because:
Sincerely,
******** *******Customer Answer
Date: 05/14/2025
I have been waiting 30 days for my vehicle to be repaired and have spent $1400 on a rental which is insane. I'm also filing a complaint with my attorney General in ******** as well.Initial Complaint
Date:04/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When we purchased our 2019 ****** Pathfinder in December of 2018, we purchased an extended warranty through Easy Care. We selected the ********* package which is the highest package that was available at that time. This warranty was a ******* mile / 120 month extended warranty plan. On February 28, 2025, we noticed a liquid had been expelled underneath the vehicle as we were attempting to rotate the tires. We immediately contacted our local ****** dealership and were told to attempt to drive the vehicle to the dealership so that it could be assessed.We contacted the ****** dealership on the following Monday and they had diagnosed a broken oil cooler assembly outside the *** transmission. The dealership submitted pictures of this assembly to Easy Care prior to removing the broken part from the vehicle. After several days they finally got approval from Easy Care to repair the broken assembly, however, Easy Care refused to pay for transmission fluid that had leaked out due to the broken assembly as well as the transmission fluid exchange service. As this vehicle has a *** transmission, it is not manufactured with a dipstick. Therefore in order the determine how much fluid had leaked out, the dealership much drain out the remaining fluid and then basically subtract how many quarts are ********** order to get our vehicle back from the dealership, we had to pay out of pocket for several quarts of transmission fluid and the transmission service. Easy Care has argued with us that the broken part was an hose which is not correct. The original photos submitted by the dealership did show a hose but it was because the broken part had not been removed yet. We have attempted to explain this several times but it continues to be an issue. Our Easy Care contract states that any service required to complete a covered repair should be paid. As this transmission service was required as part of the oil cooler assembly replacement, it should have been paid by Easy Care.Business Response
Date: 04/22/2025
To whom it may concern:
Thank you for forwarding Ms. ********** comments to us. We will contact Ms. ******** directly to address her concerns.
*** ****
EasyCare
Customer Answer
Date: 04/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the easy care when plan in 11 02 22 the dealer ship told me it was a good plan when it comes to tires & rims and it was for 3 years . the first time I used it was about 14 months ago I had to spend 3 hours at a discount tire store waiting to get an approval for a tire replacement. On 3/31/25 my dash light for tire pressure came on on way to bring my wife to the Woodlands medical she was trying to pass a kidney stone . And a discount store was very close by and they told me that the two tires on the front had to be replaced due to some pot holes in the road and the tires are unrepairable. And I didn't. have time to call .So when I came back to ******** last week i filed a claim for the tires and they said claim denied. MY contract is to 11 02 2025 or ***** miles and my truck has ***** miles and I sent them my invoice and what I had to pay . I paid easy care a good price for my coverage I keep my end of the contract, they didn't,Business Response
Date: 05/19/2025
To whom it may concern:
Thank you for forwarding Mr. ********* comments to us. We will contact Mr. ******* directly to address his concerns.
*** ****
EasyCare
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.