Business Profile

Auto Warranty Processing

EasyCare

Complaints

This profile includes complaints for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

152 total complaints in the last 3 years.
69 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GWC Warranty claim They are sold through a company called "Easy Care" but *** is the parent company. Sold to me when I bought the car used from a **** dealer in July 2024.2/03 - Check Engine light came on.2/04 - took to autozone to read the code. Code was for a misfire in cylinder 2 or 3.2/05 - I decided to change the spark plugs.2/08 - Spark plug broke off in the block.2/11 - Had the car towed to my local mechanic. 2/12 - They had seen this before, the root cause was a defect in the engine block, it needed a new engine.2/13 - had the car towed to the local **** dealership.2/14-2/17 had a snow storm.2/18 Dealer called me, I explained the situation. Told them about the warranty I got for another **** dealership.2/20 Got a call saying that yes the car had the block issue and needed a new engine. I explained about the warranty and they said **** had no record of this. I looked back at the documentation and it was under a company called Easy Care, but the document had no phone number or contact on it. The dealer helped me **** down a customer service number for **********************/27 we were finally able to file a claim.3/3, 3/4, 3/6 called to get progress - none.3/7 got word from the dealer that they wanted authorization to tear the engine down at my expense. At this point I said no.3/10 I was told they would only cover replacement of the head gasket. The dealer told them the fix may last a couple of weeks.3/13 Started the back and forth of phone calls and relay messages, somewhere in that time we were transferred to the supervising company. GWC warranty and *************3/28 The dealership and I call together and finally got them to send an inspector out.3/31 Inspector came out viewed the car came to the same conclusion as both mechanics.4/1 - 4/14 calls and left messages no progress.4/15 Dealer called to say they still denied the claim even though they agreed it needed a new engine.- One frustrated, highly dissatisfied customer.
Business Response
Date: 04/15/2025
To whom it may concern:
Thank you for forwarding Mr. ********* comments to us. We will contact Mr. ******* directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 04/15/2025

Complaint: 23204812

I am rejecting this response because: the never over heated and no ever said it over heated it was a complete fabrication. I had two mechanics confirm and had an independent inspector by your request whom agree with the other two mechanics. You also call me on my home phone when I clearly left my cell. The message left did not have a contact number to call back. This another one of thier stall tactics and another reason my car has been sitting for more than 2 months now.

Sincerely,

*********** *******
Business Response
Date: 04/18/2025
To whom it may concern:
We have reviewed Mr. ********* claim with him and explained to him the at some point, his engine over-heated causing the damage/warpage to the engine block.
If the engine block is warped twice the manufacturer specification, the engine overheated at some point for this to occur.

Ford does not have a TSB on this particular engine to show any sort of manufacturing defect.

Thank you,
*** ****
EasyCare
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've had this warranty company as part of my vehicle payment since purchasing the vehicle in 2021. I recently had to service my vehicle for repairs. My vehicle ended up sitting with ************* for 6 weeks due to their incompetence and pure elusiveness to working with my service adviser. I called on my own behalf, as well as my service adviser calling on my behalf, and they did nothing but give the run around and continuously state "the contract says..." as a means to try and get out of any payment. The certified mechanics tried to tell them the issues weren't caused by certain things they were asking to see proof of and they simply refused to listen. They moved the goal posts continuously, to the point ************* has considered adopting a policy that they will not accept EasyCare warranty claims any longer. The stress and strife for 6 weeks without a vehicle is incomprehensible, and then to only offer $30/day for 6 days maximum to help with a rental is even more egregious. This company is a sham and inhumane.
Business Response
Date: 04/10/2025
To whom it may concern:
Thank you for forwarding Mr. ************ comments to us. We will contact Mr. *********** directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 04/11/2025

Complaint: 23187239

I am rejecting this response because: cancelling the contract is not what I'm asking for. The contract is nearly up anyways and will not do any good. I'm asking for the entire repair to be reimbursed along with the entire rental car payment to be reimbursed for the malicious way this company treated not only myself but ************* during this process.

Sincerely,

**** ***********
Business Response
Date: 04/14/2025
To whom it may concern:
EasyCare will be reimbursing the customer $225.34 for Rental.
*** ****
EasyCare
Customer Answer
Date: 04/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ***********
Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
EasyCare Extended Warranty is unprofessional in dealing with claims. It's insane to pass cost to a consumer for a part that needs to be removed in order to repair the covered part. It's like going to get an oil change and the technician states " we charge the consumer a price to remove their oil cap to change the oil". Then to be spoken to in a manner of being a child is totally degrading. Coupled with it takes an act of ******** to request to speak with a member of leadership NOT A TEAM LEAD. The negative reviews regarding EasyCare only confirmes the next consumer complaint. The *** has many complaints on how consumers claims are handled.I've also reached out to local television outlet to tell my story.
Business Response
Date: 04/04/2025
To whom it may concern:
We cannot locate a contract using the name of the person in this conplaint.
Please have them submit their contract or VIN # so that we may research and address their concerns.

Thank you,
*** ****
EasyCare
Customer Answer
Date: 04/04/2025
Policy information:
Contract# GVPF5E19FC7A
Please keep in mind since the onset of my contract August 2022. The claims submitted have been very minimal.
The level of unprofessional on yesterday was very overwhelming and disheartening.
I "pray" the ultimate decision is to communicate with ***************************** and "approve" the entire claim.
Many Blessings,
Ms. ****-Slim

Business Response
Date: 04/07/2025
To whom it may concern:
Thank you for forwarding Ms. *********** comments to us. We will contact Ms. ********* directly to address her concerns.
*** ****
GWC
Initial Complaint
Date:04/02/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a contract with EasyCare that expired today (April 2, 2025). The contract did NOT state a time at which the contract expired today, so I reasonably thought the contract expires tonight at 11:59 PM. I called EasyCare 3 times and they were not polite. They stated the expiration was at 12:01 AM. I asked where is that in the contract? They said upper right corner of page 1. There is NO time listed, just the date. I had it escalated and everyone said my contract expired at 12:01. This is no where in the contract so I am writing you to say they violated their contract.
Business Response
Date: 04/03/2025
To whom it may concern:
Ms. ********* service contract expired on 4/2/2025 - listed on the1st page of her contract - in the upper righthand corner(see attached contract).
Last day of coverage was 4/1/2025.
*** ****
EasyCare
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i wrecked my car on 3/25 and called my loan company to see if i still had gap insurance with me. they informed i do and gave me the number for easy care. i called the toll free and was told that the coverage had just expired but then was placed on hold. the lady came back on the line and informed me that her manager had worked her to reinstate my gap coverage. she gave me my claim number and went over all the documents they needed, even sending them to me in an email with the link for the customer portal and a fax number. i called back in on 3/27 because the customer portal said i didnt have a claim when i tried to submit my documents. when i called to speak with someone they told me i never had gap and that i was making up the conversation i had with someone on 3/25. they also told me to call my loan company back because they must have given me the wrong information. my loan company swears that the gap coverage is on my car as i pay for it monthly in my car loan. i called back to east care and asked to speak to a supervisor and was told they would put a note in for someone to call me within 48 business hours. i also asked if they could have the previous phone call recording pulled for review to see that i was not lying and i was told they dont do that. i would just like to be able to file the claim that i was told i have so that i can get my car replaced.
Business Response
Date: 04/02/2025
TO whom it may concern:
We cannot locate a GAP Contract for this person with the same name, address, and phone # listed in this BBB complaint.

*** ****

EasyCare
Customer Answer
Date: 04/02/2025

Complaint: 23138429

I am rejecting this response because I included a photo with the email and GAP contact number that I received from the company. This is again a bold face lie from them.

Sincerely,

******* *****
Business Response
Date: 04/02/2025
To whom it may concern:
Per the terms of Ms. ***** GAP policy, her GAP policy Expired on 1/9/2025.
Ms. ***** can contact our ********************* if she has any questions.
*** ****
EasyCare
Initial Complaint
Date:03/18/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2021 ******** Escalade dropped a lifter. I carried it in to the ******** dealership. My claim with easycare had been denied because they are saying that I must change the oil every 7500 miles. However in the contract it states to go by the Manufacturers suggested intervals. All my oil changes were done within the oil life monitors recommended percentages.
Business Response
Date: 03/19/2025
To whom it may concern:
Thank you for forwarding Mr. ********* comments to us. We will contact Mr. ******* directly to address his concerns.
*** ****
Easycare
Initial Complaint
Date:03/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a power train warranty from APCO's subsidiary *** through a dealer in ******** two years ago for a used Prius V. I was handed a pamphlet listing the issues covered and received no other contract or communication from ***. A week ago Tuesday, I was driving on the highway and a hole blew in my engine (luckily no one was injured). I have provided the initial assessment from World Wide Auto (attached below) but because they do not work with warranty companies, I then took the car to the local ****** dealership service center. The local ****** dealership shop first provided an estimate based on a re build of the original engine and *** responded that they would only cover a used replacement engine. The local ****** dealer now is willing to install a second hand replacement engine. *** requested a copy of my service history which I provided. It shows that I exceeded minimum requirements for oil changes over the past two years (please note that the oil change business changed hands last summer; there may have been another oil change that Spring which should be recorded on carfax). Provided these materials as requested, *** now says it requires full engine teardown to find the exact failure, cost which it may or may not pay depending on the defect. While *** sent me a copy of the supposed contract two days ago and cites the fine print requiring me to assume this hefty risk, I contend that I purchased coverage based on the pamphlet their dealer provided. The *** claim number is CL11541091. Moreover, it is reasonable to assume that, given regular oil change maintenance over just 2 years of ownership, I can not possibly be at fault for an engine blow-out. I ask that *** honor the warranty by fully covering the replacement of the engine with a second-hand one. Alternatively, APCO Holdings could compensate me for the current value of the car at $7000 (which also is approximately what I still owe on the vehicle).
Business Response
Date: 03/18/2025
TO whom it may concern:
Thank you for forwarding Ms. ******** comments to us. We will contact ********* directly to address her concerns.
*** ****
GWC
Customer Answer
Date: 03/28/2025

Complaint: ********

I am rejecting this response because:
Dispute ******** This dispute is not resolved. The company indicated they would contact me directly. I never heard and called them yesterday. They claimed to have left me a voicemail. Regardless, they have not changed their position at all and merely deflected and delayed the issue.

Sincerely,

****** ** ******* ******
Business Response
Date: 03/28/2025
To whom it may concern:
We have explained to the customer that they must give the repair facility permission to tear down the engine to the point of failure so they we can schedule an inspection to verify the failure.
Until permission is given to the repair facility by the customer and the repair facility contacts us with what they have found, we cannot proceed with the claim.
*** ****
GWC
Customer Answer
Date: 03/31/2025

Complaint: 23067082

I am rejecting this response because: the warranty company needs to assume the cost of the tear-down before I can authorize. It is clear that the engine malfunctioned in spite of the fact that I maintained oil changes beyond the minimum necessary. Therefore the engine collapse was not my fault and should be covered by the warranty regardless of the specific cause of failure. The company has, moreover, attempted to delay and deflect the BBB process by sending the message that they would contact me independently only to have repeated their initial position. The company has not been willing to negotiate to resolve this dispute. In contrast, I am willing to accept either a second-hand engine replacement ($12,000 if I understand the ****** dealer service ***** bid correctly) or a flat sum ($7000) which will pay off the remaining debt for the car as well as any charges from the ****** dealer service department.

Sincerely,

****** ** ******* ******
Business Response
Date: 04/07/2025
To whom it may concern:
We have explained to the customer that they must give the repair facility permission to tear down the engine to the point of failure so they we can schedule an inspection to verify the failure.
GWC cannot give authorization to the repair facility to tear down Ms. ******** engine because the owner of the vehicle must give that permission,
Until permission is given to the repair facility by the customer and the repair facility contacts us with what they have found, we cannot proceed with the claim.

*** ****
GWC

Initial Complaint

Date:03/11/2025

Type:Service or Repair Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

Currently attempting to have my water pump replaced under the powertrain warranty, vehicle was assessed by a claim adjuster Friday and now on Tuesday when I'm assuming it was concluded they would have to pay for the replacement and repair of my water pump they requested service documents. This seems to be in attempt to not follow-up on their contractual agreement to cover the service I paid for.

Business Response

Date: 03/12/2025

To whom it may concern:

Thank you for forwarding Mr. ******* comments to us. We will contact Mr. ***** directly to address his concerns.

*** ****

EasyCare

Customer Answer

Date: 03/14/2025

Complaint: 23051309

I am rejecting this response because:

After submitting the information requested the company is still refusing service. No attempt has been made by the company to reach out and receive more information after the allotted ***** hours

Sincerely,

**** *****

Business Response

Date: 03/14/2025

To whom it may concern,:

After further review of ******************* records and found them to be satisfactory, we have contacted the repair facility and authorized the repairs.

*** ****

EasyCare

Customer Answer

Date: 03/31/2025

Complaint: ********

I am rejecting this response because:

After having trouble getting a resolution to an issue with replacement my water pump (complaint # ********) the mechanic has found a blown head gasket which is covered under the power train warranty I purchased. They reached out on Thursday, spoke with **** and provided the requested diagnostic to move forward with fixing my vehicle. Now Easycare is requesting a full breakdown of my engine (30 hours of labor) before covering my fix. This seems to be a tactic to avoid paying for contractually agreed upon service. I request that this be looked over and processed as contractually obligated as all required diagnostic has been provided

Sincerely,

**** *****

Business Response

Date: 04/02/2025

To whom it may concern.

Thank you for forwarding Mr. ******* comments to us. This is a New Complaint(Engine Replacement) from the 1st complaint(Water Pup) submitted by Mr. ****** so we will contact Mr. ***** directly to address his concerns with the steps needed to be taken to approve an engine replacement.

*** ****

EasyCare

Initial Complaint
Date:03/06/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/12/2024, I bought a new ****** Tundra, and was given false information about this coverage from Easy Care. I cancel the contract through the dealer and by sending the information that Easy Care required at that time. Then I received another request from Easy Care they need a certified letter stating the the reason the contract was canceled. I tried calling them and I get that the paper work I sent them has ********** Credit instead of ****** Motor Credit, which is listed on the contract, and the paperwork I sent them.
Business Response
Date: 03/07/2025
To whom it may concern:

Thank you for forwarding Mr. ********* comments to us. We appreciate the opportunity to review the matter and will contact the contract holder directly to address his concerns.

Thank you,
****** ******

EasyCare
Initial Complaint
Date:02/28/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently had a disappointing experience with PowerCare/EasyCare regarding a denied warranty claim for my 2017 VW GTI. Here are the details of my situation:Timeline and Maintenance:Purchase Date: New in November 2016 Current Mileage: ****** miles I have consistently followed the manufacturer's maintenance schedule, which recommends servicing the vehicle every 1 year or ****** miles. Given my low annual mileage of approximately ***** miles, I believed this schedule was appropriate.Valve Cover and timing cover began to leak January 2025. My warranty claim was denied on the grounds that I did not adhere to the warranty's maintenance interval of every six months or ***** miles, whichever comes first.I provided all necessary receipts and documentation to prove that I maintained the vehicle according to the manufacturer's guidelines.Despite my efforts to explain my situation and provide evidence of proper maintenance, the warranty company refused to honor the claim.The representatives I spoke with were unable to offer any flexibility or assistance, stating that they must adhere strictly to the contract terms.I am seeking a reconsideration of my warranty claim, given that I followed the manufacturer's maintenance recommendations and have kept my vehicle in good condition.I hope that EasyCare will take into account the reasonable efforts I made to maintain my vehicle and provide the coverage I am entitled to.I am disappointed with the lack of flexibility and understanding shown by EasyCare. I urge them to review their policies and consider the individual circumstances of their customers.
Business Response
Date: 03/03/2025
Hello,
We are in receipt of the customers complain and will reach out to them directly to discuss.

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