Complaints

This profile includes complaints for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EasyCare

  6010 Atlantic Blvd Norcross, GA 30071-1303

  
• 

  EasyCare

  PO Box 88230 Atlanta, GA 30356-8230

  
• 

  EasyCare

  PO Box 88238 Atlanta, GA 30356-8238

  
• 

  EasyCare

  PO Box 88077 Atlanta, GA 30356-8077

  
• 

  EasyCare

  PO Box 888050 Atlanta, GA 30356-0050

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from ********* ********** (************************************************* *****************) on June 8 2024 . My motor went out August 26 and i had my car towed to them per my salesmen ******* instructions. He had my car towed to davesinclair Chrysler dodge jeep ram (**************************************************************************************** ***************** sales man is ***** my car has been sitting for 7 weeks ! Due to the warranty department giving me the run around as far as approving my claim ! Every week its an excuse which is a very big inconvenience for me ! I have came out of 2000$ in rental fees 500$ in **** fees . This has been a nightmare and a hassle not to mention my sales men and the repair shop and warranty company ignores me . The warranty company is very disrespectful. They wont let you speak with supervisor they catch attitudes and is no type of help . My car should have been fixed by now when it hasnt even been worked on .something really needs to been done about this .but me coming out of soo much money trying to keep up with my job raise two kids alone it has put me behind on my car note ! In resolution Im asking for reimbursement for rental full amount , for my credit to be fix since i was unable to make payments , i want my vehicle fixed and for for them to pay for loaner car until my vehicle is fixed and i want you guys to contact them as well .i want to report the dealer ship for ignoring me when i reached out to them regarding the issues with the warranty department. I called the supervisor and left over 4 voicemails no return call whats so ever ! I feel like they just threw me in a car and went on the way ! Not to mention they told me the car wasnt in a accident but i can tell it was by the bumper later after i got it !

  

  Business Response

  Date: 10/10/2024

  Good afternoon-
  
  Thank you for forwarding this complaint to EasyCare.  EasyCare will contact the contract holder directly to address this matter. 
  
  Thank you,

  EasyCare Claims Department

• Initial Complaint

  Date:10/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ********* powertrain warranty- At this time my engine and supercharger is seized due to failure of the water-resistant covering component on the supercharger filter. This allowed overspray/water from wet roads to be pulled into the supercharger and further into the engine. I contacted easy-care to file a claim. I reported the issue and after inspection of the vehicle, I was informed that they do not cover "aftermarket" superchargers. The contract was purchased with this supercharger on it at the time the contract was signed. The cost for repair is approximately $14,000. It is deceptive to sell a warranty on a vehicle that you will not honor. I am now stuck with $42,000 owed on this vehicle that is facing $14,000 in repairs. This was my only vehicle, and it has created unnecessary hardships, that could have been prevented by honesty. I feel that I was scammed into purchasing this warranty that this business knew would not help me. easy care sold this contract under the pretense that it would cover the "powertrain AND supercharger" but failed to state that it did not cover "aftermarket" superchargers. **** does not offer factory superchargers on their wrangler models.

  

  Business Response

  Date: 10/07/2024

  Good afternoon-
  
  Thank you for forwarding this complaint to EasyCare.  EasyCare will contact the contract holder directly to address this matter. 
  
  Thank you,

  EasyCare Claims Department

  
  

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new 2019 **** F150 with the extended powertrain warranty in January of 2020. 10-year, 200,000-mile warranty our truck now has ****** miles on it and the transmission needs to be replaced. After providing EasyCare with all of our service records (we have purchased multiple extended warranties and have never been asked this) and they are now claiming since we changed our own oil we voided our warranty. We were never told that doing this would void the warranty. We can provided proof that the oil was changed and even the service manager at **** agrees that there was no negligence on our end. After multiple calls to EasyCare we finally talked to a manager who agreed that oil has nothing to do with the transmission they closed our case and said there was nothing they could do. The manager at EasyCare also told us that the company hardly ever pays for warranty claims. After some research I did find out that according to the ********-**** Act that oil changed cannot void your warranty. Thats a federal law that EasyCare is breaking. This company does not stand behind its warranty.

  

  Business Response

  Date: 09/23/2024

  Good afternoon-
  
  Thank you for forwarding this complaint to EasyCare.  EasyCare will contact the contract holder directly to address this matter. 
  
  Thank you,

  EasyCare Claims Department

  
  

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22306283
  
  I am rejecting this response because: they are saying the same thing to provide the records. Per federal law we can change our own oil. We can provide the records that we wrote in our service log but they say that is not good enough. EasyCare needs to stand behind their warranty and pay for the replacement transmission. This is shady business practice. 
  
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 10/01/2024

  Good afternoon-

  Please accept this as a response to complaint ID # ********.

  At this point, unfortunately EasyCare has not received the proper maintenance records to be able to proceed with this claim.

  Should Mr./Ms. ********* be able to provide more invoices validating their obligation to maintain the vehicle per the terms and conditions of the contract, we'd be more than happy to review such records.

  Thank you,

  EasyCare Claims Department

   

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a car warranty through EasyCare. With my debit card expiring I was never notified that payments were not being made (prior to this I had already paid 18 months out of 24 months). I had taken my car in for work to be done on Friday September 13th and was informed by the repair shop that my warranty was cancelled. According to EasyCare I had to speak with the financing company which I had done and they have agreed to reinstate the policy and even spoke with EasyCare explaining that they were willing to have it reinstated. I was hung up on by multiple customer service representatives from ********************** trying to get to the bottom of this. Initially I was informed that for them to review for reinstatement it would be 30 days, then it was 14 days, then 7 days, then 24 hours. In the mean time I have had the finance company along with the dealership I bought my car from have told EasyCare to reinstate policy. No one had been notified previously that the policy was cancelled however EasyCare is stating the policy is cancelled due to the dealership not submitting paperwork for reinstatement (which they were never informed about). I JUST received a call from EasyCare stating they are not reinstating, when asked why they would not give me an answer. After pushing them for an answer they told me they would not submit for a reinstatement due to my car being at the shop and potentially having an active claim. However, they have told the dealership if I made FIVE payments they would reinstate the warranty. I have a dealership, and the finance company WILLING to reinstate the policy however EasyCare WILL NOT. This has been the WORST experience with customer service I have ever dealt with. Statements made by customer service representatives have been horrific and completely unacceptable. There is so much back and forth that it has become very unreliable and sketchy to say the least. 0/10 DO NOT RECOMMEND!!!!

  

  Business Response

  Date: 09/23/2024

  Good afternoon-
  
  Thank you for forwarding this complaint to EasyCare.  EasyCare will contact the contract holder directly to address this matter. 
  
  Thank you,

  EasyCare Claims Department

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22292754
  
  I am rejecting this response because:
  I have been in contact with EasyCare prior to submitting this complaint. I have spoke with several representatives, a few which hung up on me and no resolution was ever provided. I have also attached a copy of the letter that breaks down exactly what transpired during my interactions with EasyCare. This letter was sent to the corporate office a week ago with no acknowledgement of any matters addressed. 
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 09/30/2024

  Good morning.

  Please accept this as a response to complaint ID # ********.

  EasyCare has been in contact with our customer in regard to her situation and has received the proper paperwork to be able to resolve this matter.

  Thank you,

  EasyCare Claims department

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 9, 2024, the engine guard/skid plate fell down of my vehicle on Route 30 near *********, **. It detached front the front of the engine. It was plowing snow and I had to stop and cut it off so I could proceed home. I took the vehicle Tri Star in ******** to get them to look at the vehicle and initiate the repair through the purchased warranty through Easy Care. I was delayed until February for an opening. Over the next weeks I was told by Easy Care that the part was not covered under warranty due to it being considered "trim". I have since taken the vehicle to other repair facilities and they all state that this shield/plate has to be removed in order to change the oil in the vehicle. How can a part be considered trim if it is protecting the engine and has to be removed in order to do maintenance on the vehicle. It is a functional part intended to guard the engine and the transmission from damage.

  

  Business Response

  Date: 09/10/2024

  Good afternoon-
  
  Thank you for forwarding this complaint to EasyCare.  EasyCare will contact the contract holder directly to address this matter. 
  
  Thank you,

  EasyCare Claims Department

  
  

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a can from ********** in **************** I also purchased a warranty from Easy Care the engine is out in the car now, and Easy Care is giving me a hard, or both companies are not telling me the truth Easy Care has two videos from the dealership now they want a paper on oil changes which we have had oil changes and other work done to the car. I purchase the car on 12/22/2023 The engine went out on 08/22/2024 Please help me resolve this matter they are scamming people. ********** will not let me speak to a manager and Easy Care will not let me speak to a manager.

  

  Business Response

  Date: 09/04/2024

  Good afternoon-
  
  Thank you for forwarding this complaint to EasyCare.  EasyCare will contact the contract holder directly to address this matter. 
  
  Thank you,

  EasyCare Claims

  
  

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware of Easy Care: Claims Denied Unjustly!Rating: 1 Star I had a disappointing experience with Easy Care's tire protection insurance. Despite clear damage to my tiresincluding nails and a missing chunkthey denied my claims, stating there was no air loss, a poor criterion for assessing tire safety. Their inspector ignored obvious structural damage, focusing solely on whether the tires were currently leaking air. This oversight questions the integrity and purpose of their insurance, as it fails to address real safety concerns. I advise potential customers to look elsewhere, as ******************** seems to prioritize denying claims over providing genuine coverage.

  

  Business Response

  Date: 08/22/2024

  Good afternoon-
  
  Thank you for forwarding this complaint to EasyCare.  EasyCare will contact the contract holder directly to address this matter. 
  
  Thank you,

  EasyCare Claims Department

  
  

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased easy care warranty with vehicle from ****** **** in ***************, the transmission then went bad approximately a year and half later, I am still well within my warranty period. The resolution provided by easycare is unacceptable and does not uphold their contract. They insist on only replacing the transmission with a used transmission that will take approximately 12 days to get to the dealership preforming the work. Contract does not make any statements regarding used parts. Dealership has a re-manufactured transmission in stock but easy care refuses to pay the additional cost for this transmission and request i cover the difference. The Contract also states that they will reimburse me for a loaner vehicle for up to 6 days at 40$ a day. However with the used cheap transmission they would like to use having a shipping time of approximately 12 days they refuse to reimburse me for the additional days i would need to use the rental vehicle.

  

  Business Response

  Date: 08/20/2024

  Good morning-
  
  Thank you for forwarding this complaint to EasyCare.  EasyCare will contact the contract holder directly to address this matter. 
  
  Thank you,

  EasyCare Claims Department

  
  

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hit a pothole on a 2 lane highway when another car was in the other lane and was unavoidable. My tire sensor indicated there was something wrong with the tire so I took it to Discount Tire in ******, ** on a Saturday. *************************** inspected the tire and saw there was a huge bulge (knot) in the tire and said he was shocked it hadnt blown out yet. He said it must be replaced. We called the warranty company but they were already closed for the day. I purchased 2 tires to match treat with the affected tire and said I would call the warranty company monday. The wheel was also bent and they said it should be replaced but it needed to be ordered. I called and they said to email the receipt to them so I did. They called the repair facility and spoke to someone who has not done the initial inspection of the tire. He failed to tell them the tire was losing air so they immediately denied my claim. I called easy care and they asked me to have the tire facility call them back so I asked the tire facility to call back. I hadnt heard any more so I called today and sat on hold over an hour. I was ultimately told since easy care was closed that Saturday the claim was denied, cant be escalated and sorry there was nothing that could be done. The representative said since the tire repair facility did not call them back the issue was over. I do not think this is right. Under my warranty, the tire met all criteria to be reimbursed for payment by Easy Care.

  

  Business Response

  Date: 07/30/2024

  Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter. 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 warranty packages 5/28/24 and was in an accident 6/17/24. The dealership and this company have refused to cancel the warrantys and refuse to contact me. I still owe after my car being a total loss because ***** of warrantys wont come off the price. This is ridiculous that Im paying interest and car insurance for warrantys on a vehicle I no longer own!!!

  

  Business Response

  Date: 07/29/2024

  Thank you for forwarding this complaint to EasyCare.  EasyCare will contact the contract holder directly to address this matter.