Reviews

This profile includes reviews for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EasyCare

  6010 Atlantic Blvd Norcross, GA 30071-1303

  
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  EasyCare

  PO Box 88230 Atlanta, GA 30356-8230

  
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  EasyCare

  PO Box 88238 Atlanta, GA 30356-8238

  
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  EasyCare

  PO Box 88077 Atlanta, GA 30356-8077

  
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  EasyCare

  PO Box 888050 Atlanta, GA 30356-0050

  

Review Details

• Review fromR. B.

  Date: 08/02/2022

  1 star

  R. B.

  Date: 08/02/2022

  This is a scam!!! Stay away!! I was stupid enough to buy the Totalcare package when I purchased my ****** 370z in 2018. To say that my experience with this warranty has been terrible is an understatement. My car is leaking oil around the valve cover but according to the adjuster, they cannot cover the repair as this is not an "active" oil leak, which does not make any sense; if there's oil around the valve cover, then the car is leaking oil!! Should I wait until the car is dumping oil and blow out my engine? Because I am sure they will say that this negligence and not cover the repair. And this is not the only issue that this scam company has refused to cover (List is too long to write). Never buy this garbage product. SCAM! SCAM! SCAM!!!
  

  EasyCare

  Date: 08/09/2022

  Thank you for your recent email notification of the Customer Review the ********************** has received from *****************************. Although ******************** vehicle service contract (***) has been able to provide $2,941.62 in eligible repair reimbursements thus far since its inception, it is unfortunately true that the most recent claim to which ****************** refers was not eligible for coverage under the *** terms. The reason for that claim disposition, however, was not due to a scam, an arbitrary whim, or a reckless choice to ignore the diagnosis performed by the capable technicians at the repair facility to which ****************** entrusted his vehicle, ******************* in ******, ********** (DN). Rather, the more mundane and ordinary reason is that DN specifically reported that the valve cover gasket(s) was NOT leaking; and they sent the Administrator two clear digital images of the area in question to support their findings. In neither image was there any evidence whatsoever of an oil leak.In fact, upon your notification of ******************** Customer Review we contacted DN once again seeking further clarification and to inquire whether they wished to update their diagnosis or if they were prepared to demonstrate something heretofore unknown. DN assured the Administrator that there was no new or additional information at all which could conflict with what they had already reported. Indeed, DN stated that they were informed by ****************** that another unnamed service facility had told him his engines valve cover gaskets were leaking and that was the reason he asked DN to evaluate that suspicion. DN further repeated that they were unable to duplicate any oil leak from the valve covers or another engine component, just the faint seepage they already mentioned. Moreover, ************************ Bulletin (***) NTB14-057 plainly describes different examples of what the vehicle manufacturer refers to as acceptable oil seepage that does not require repair of any kind. The same *** provides ****** technicians with some specific thresholds and criteria to apply when determining whether a repair is necessary including Fluid running and dripping onto the surface below the vehicle, Fluidfound pooling in an area of the engine, if The fluid level can be measured and the technician can determine that fluid consumption/loss is occurring, etc. But, none of the diagnosis or physical evidence DN provided was consistent with or matched the *** instructions either, and they concluded that there simply was no leak requiring repair. Under these circumstances, we believe the Administrator acted properly and in full compliance with the terms and conditions of ******************** ***. Obviously, we also regret any frustration or inconvenience he may have experienced; and we agree with ****************** that he most certainly should NOT operate his vehicle while the car is dumping oil and blow out [the] engine. Although all available information provided to the Administrator indicates that his engine is neither dumping nor leaking any oil at this time; at the first indication of any type of leak, malfunction, or other objectionable symptom we of course suggest that ****************** immediately cease operation of his vehicle and make arrangements for it to be transported to DN or another licensed repair facility so as not to risk additional damage resulting from operation in an impaired state. We hope our reply to ******************** Customer Review has helped clarify the facts and events surrounding his recent claim. Lastly, we would typically point out that ******************** *** was set to remain in full force and effect until December 19, 2022, or a total odometer reading of ****** miles; and that we look forward to the opportunity of providing future coverage during the remainder of its effective term. Alas, we have just learned that ****************** has instead chosen to cancel his ***. With that we will instead express our sincere gratitude for the privilege to have been his *** Administrator, and we wish for him the very best the future has to offer.

• Review fromSonia L

  Date: 07/30/2022

  1 star

  Sonia L

  Date: 07/30/2022

  I purchased a warranty through the dealership. It has proved to be a huge waste of money. The only thing I am getting is numerous call to renew the warranty. That would appear to be the only thing they are good at. Prospective purchasers beware - wish I had read reviews before purchasing.
  

  EasyCare

  Date: 08/01/2022

  It is extremely rare for our office to have the need to contact one of our valued contract holders by phone at the number they have volunteered; and especially not with numerous unsolicited phone calls the contract holder has specifically instructed are not welcome. On the other hand, many of us seem to receive incessant "robo-calls" of the type ********************* describes, from entities with which we have never had a relationship at all. Is there a chance ************** may be able to provide her contract number or the last six digits of her vehicle's VIN, and perhaps the phone number from which the reported calls originate (if possible/available) so we can look into this matter more fully and assist in a remedy? Thank you, EasyCare

• Review fromDawn V

  Date: 07/28/2022

  1 star

  Dawn V

  Date: 07/28/2022

  I spoke to a representative of easycare they are scam artist company!! I was assured this would take care of my car and the problems by the original rep that I spoke to. I renewed my contract and now they are saying it wont cover because I had a problem with my car prior to the new contract!! Stay away from this company!!
  

  EasyCare

  Date: 08/03/2022

  Thank you for your email correspondence dated July 29, 2022, notifying us of the Customer Review your office has received from ***************** in connection with a request for repair authorization that was recently presented under the terms and conditions of Ms. ***** vehicle service contract (***). As we often first clarify for the Bureaus interested readers: Although coverage available under the *** is extensive, it does not promise to assist with the repair of everything that could possibly go wrong with Ms. ***** vehicle, without regard for the ***s terms, conditions, limitations, and exclusions.According to our records ************ contacted our office on July 22, 2022, to advise that her vehicle was exhibiting several symptoms, among which were included: sluggish operation, diagnostic trouble codes consistent with incorrect engine timing, dark engine oil, and poor air conditioning performance. However, during the course of Ms. ***** contact it was also learned that her existing *** had expired by miles, meaning that it could no longer offer repair assistance. ************ discussed options to purchase a new *** with our customer service representative, who referred her to her original selling dealer, *********** in *********, ******** (SA) to discuss available options. Shortly thereafter SA electronically relayed data indicating ************ had indeed chosen to purchase a new *** for her vehicle, with a start date of July 22, 2022, and at an odometer reading of ******* miles a little more than ****** miles after the expiration of Ms. ***** original ***.Six days later the *** Administrator received a call from *************** of ************* in *************, ******** (AAR), who advised that Ms. ***** vehicle had been driven to their location the previous day, with ******* miles on its odometer and complaint symptoms substantially identical to those which she had reported to our customer service representative prior to the new *** purchase. Our adjuster undertook a standard review of the claim in an effort to apply coverage, including a follow-up request that ************ recount and clarify her experience and the timeline of the symptoms she experienced; whereupon ************ again explained that the check engine light had become illuminated (related to the timing issues both she and AAR had mentioned) and the air conditioning had ceased functioning, on or about July 17, 2022. Unfortunately, the *** is not an instrument responsible for reconditioning, restoring, or correcting impairments present prior to its own existence; and the Administrator was left with no choice but to decline coverage, for section E of the *** captioned WHAT IS NOT COVERED specifically excludes the repair of any MECHANICAL BREAKDOWN or FAILURE That occurs prior to this ***S effective date or is reported after this ***S expiration.Under these circumstances, we believe the Administrator acted properly and in full compliance with the terms and conditions of Ms. ***** ***. Going forward, the Administrator would of course be happy to exhaust all effort at applying coverage for eligible repairs submitted in accordance with the ***s provisions. We look forward to the opportunity to do just that during the remainder of the ***s effective term, which current information indicates will extend until July 22, ****, or a total vehicle odometer reading of ******* miles, whichever first occurs.

• Review fromTyler H

  Date: 07/27/2022

  1 star

  Tyler H

  Date: 07/27/2022

  I bought my 2016 ******* sonata from *********************** in ******** **** 4 years ago. I moved to ********** I paid over ***** dollars on my loan for this coverage. It had original 3***** miles on it. I have changed the oil myself everytime below the ***** miles. I have a oil change log that I kept I bought all the oil and oil filter the same everytime. They refuse to cover at ****** miles. **** because of no receipts for proof but my thing is there is a law that was from **** that has allowed all warranty's to be not denied by changing your oil yourself. Along with that the month after I bought the sonata ******* is refusing to cover the engine recall because I didn't get the *** update that was put out a month after I bought the car. So as it stands I will not recommend ******* or easycare again to anyone.
  

  EasyCare

  Date: 08/02/2022

  Thank you for your recent email notification of the Customer Review your office has received from ***********************. We ask that **************** and the Bureaus interested readers consider the following response to the concerns expressed in connection with a recent claim submitted under the terms and conditions of **************** vehicle service contract (***).First, please understand that the *** is neither insurance nor is it a warranty; and it does not promise to remedy every symptom or assist with every recommendation, correction, repair, or demand presented to its Administrator. Instead, the *** is a simple contractual agreement which extends eligibility for the repair or replacement of covered parts that sustain a MECHANICAL BREAKDOWN or FAILURE, solely due to defects in material or workmanship of those covered parts, subject to the ***s stipulated terms, conditions, limitations, and exclusions. In this instance, the engine claim submitted on **************** behalf by *************** ****** Isuzu in ******, ******** (AHSI) has been determined ineligible for coverage under the *** due to the following:1) Per section C of the *** entitled YOUR RESPONSIBILITIES: To keep this *** valid, (****************) must have (his) VEHICLE serviced as recommended by the VEHICLE manufacturer. If requested, proof of required service including verifiable receipts showing date and mileage of the VEHICLE at the time of service must be presented in order to have repairs begun on YOUR VEHICLE. Service within ***** miles and/or 30 days of the manufacturers recommended interval shall be considered compliance under the terms of this ***. 2) However, the only documentation submitted on **************** behalf to support performance of the required maintenance, consists of two spiral bound notebook pages, each containing only a list of handwritten dates, mileages, and descriptions of a quantity of oil and an oil filter. 3) Among the deficiencies preventing verification of the two spiral bound pages received, include the absence of a) the vehicle information (year/make/model), b) the vehicles VIN (vehicle identification number), c) any independently verifiable companion documentation which could corroborate that list, most notably d) the retail register or other verifiable, dated receipts substantiating the purchase of the oil and vehicle specific filters corresponding to each listed entry. 4) There is absolutely no contention on the part of the *** Administrator that **************** is prevented or precluded from performing his own vehicle maintenance. Quite the contrary, the Administrator is more than happy to receive, evaluate, diligently attempt to validate and hopefully verify, any receipts submitted on behalf of any contract holder.5) However, what the Administrator cannot do is imagine into existence the verifiable receipts only **************** is responsible to furnish; nor may it ignore the direct relationship between the verifiable, timely performance of engine oil and filter maintenance and either the prevention of sludge, varnish, the formation of other contaminants, or the preservation of a proper supply of clean lubrication upon which every internal engine component relies for its operation and longevity.6) Section E (12) of the *** entitled WHAT IS NOT COVERED, specifically excludes Any costs if verifiable receipts as required in section C. YOUR RESPONSIBILITIES are not furnished on request.Under these circumstances, we believe the Administrator acted properly and in full compliance with the terms and conditions of **************** ***. Obviously, we also regret any frustration or inconvenience he may have experienced; but we are certainly willing to review any verifiable receipts **************** may still be able to provide. Upon receipt and validation of such documentation, the claim may be resumed with **************** authorization for AHSIs diagnosis, subject to and as otherwise in accordance with the ***s provisions thereafter. We hope our reply to **************** Customer Review has helped clarify the facts and events surrounding his recent claim.