Reviews
Customer Review Ratings
Average of 47 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLiam H
Date: 12/05/2024
1 starI can give no stars. I purchased a used vehicle and with it GWC Warranty GWC Warranty's "Powertrain Plus" plan. When attempting to have work done, the very reputable vehicle repair facility attempted earnestly to inform *** that all requested repairs fell under the specific coverage within the Powertrain Plus plan. The repair facility indicated to me that GWC was less than helpful and oddly denied claims for seemingly covered repairs, customer service was not at all helpful with the disputes over parts and labor costs; and in fact, aside from the deductible, GWC only offered to pay for $114 of a nearly $1500 repair, all of which the automotive repair facility deemed should fall under covered repairs fell. This warranty company is a sham as it preys on those who have depended on warranties to protect themselves from unexpected costs. It really is a disservice to other reputable warranty companies that are honest and ******* about their duty to protect the consumer. I do not recommend this company as an insurance policy for anyone purchasing a new or used vehicle. Their ethics and moral compass has obviously been compromised by greed.Review fromDeb B
Date: 12/02/2024
1 starDeb B
Date: 12/02/2024
I will give zero stars. The 'escalation' department is completely useless. After spending thousands on the warranty, they deny covered services without explanation. They do not have an escalation path to speak to anyone in a leadership position. They should not be allowed to do business. I encourage you to do your homework and do not spend your money with this organization. BBB, please rethink your rating. This company, at best, is shady. I'd lean more toward fraudulent, but in either case this is an absolute buyer beware situation. Do not give them your business.
GWC Warranty
Date: 12/04/2024
We will contact this customer directly to address her concerns.Review fromAnthony T
Date: 11/26/2024
1 starMy husband has an active warranty with GWC Warranty, and we recently filed a claim for vehicle repairs totaling $800. However, *** has only approved $181.64 for the repairs.When we contacted *** for clarification, we were told the reimbursement amount was based on the use of MSRP parts and "Market Labor Rates" for our area. However, upon reviewing our warranty contract, there is no mention of such restrictions. The contract clearly states that covered components are fully covered, with no stipulation about reimbursement limits tied to MSRP or labor market rates. This practice is misleading and unfair to consumers. We purchased this warranty in good faith, expecting it to cover repair costs as outlined. GWCs arbitrary reimbursement criteria result in significant out-of-pocket expenses for the policyholder and render the warranty virtually useless. I believe GWC Warranty is engaging in deceptive business practices by imposing limitations not disclosed in the contract. These actions undermine consumer trust and violate the terms of the agreement. This experience leads me to strongly discourage anyone from purchasing a warranty from ***. I urge the BBB to investigate GWC Warrantys practices to ensure transparency and fairness for all consumers. If this issue is not resolved promptly, I believe a class-action lawsuit may be warranted to address the widespread harm caused by **** practices.Review fromEmilee P
Date: 11/07/2024
1 starI have been waiting for a refund since May. This is ridiculous they dont answer calls or return voicemails.Review fromChristopher D
Date: 11/06/2024
1 starChristopher D
Date: 11/06/2024
I would stay far away from this so called warranty company. Spend over 3 grand on the policy and my claims where submitted and everything got denied. Tell your friends and family to not buy thier policy!!GWC Warranty
Date: 12/04/2024
The items called into ********* as failed were not listed for coverage on this contract. Please contact our ********************* for more details.Review fromMike S
Date: 10/09/2024
1 starMike S
Date: 10/09/2024
I would not recommend this warranty company. We have been trying for over 8 months to get someone to mail us our overpayment for the portion of unused warranty. Every time we call, we just get a run around. I have requested that a manager reach out to me to try and resolve, and still no one has contacted me. They do not honor the contract we signed, so our next step is reaching out to our attorney.**** *****GWC Warranty
Date: 10/10/2024
Good afternoon-
Thank you for forwarding this review to GWC Warranty. *** will contact the contract holder directly to address this matter.
Thank you,GWC Warranty
Review fromDan G.
Date: 09/21/2024
1 starDan G.
Date: 09/21/2024
Beware of this company! They give a large list of items they cover in the warranty agreement, but when it comes time to pay, hardly any of the items qualify. My car had a cam carrier leak, and that didn't qualify. There was a cooling system leak, but that didn't qualify. The front axle boots were torn with grease leaking out, but that didn't qualify. What qualifies, in reality, is hardly anything! I paid over a thousand dollars for nothing. Beware of this company!GWC Warranty
Date: 09/23/2024
Good afternoon-
Thank you for forwarding this review to GWC Warranty. GWC will contact the contract holder directly to address this matter.
Thank you,GWC Warranty Claims Department
Review fromAndrew K
Date: 07/20/2024
5 starsAndrew K
Date: 07/20/2024
I'm just here to say the loudest voices in the room are always the angry minority. I kept immaculate service records and receipts, and GWC has NEVER denied any of my claims. Thanks GWC.GWC Warranty
Date: 07/23/2024
Good morning!
We very much appreciate your kind words! It's been a pleasure to assist in having your vehicle repaired and are very grateful you chose GWC Warranty as your *************** Contract provider.
Thank you again!
GWC Warranty
Review fromDisgruntled G
Date: 07/15/2024
1 starDisgruntled G
Date: 07/15/2024
This product is a rip off! It deserves less than a zero. DO NOT PURCHASE. We purchased this product a year ago with a third family vehicle mostly driven by our child in college. 1. They refused our to pay out the first time we tried to use it.2. We went online and found out we could cancel the policy and get a pro rata amount credited to our auto loan. We had 36 months and 15k miles left on our warranty and GWC would only credit our account for $540 (on a policy we paid $2,800 for a year ago)!Do not waste your money on this product. The $2,800 WE PAID GWC IS MORE THAN THE WORK PERFORMED ON THE **** If we had kept our $2,800 we would have been better off.NEVER AGAIN!!GWC Warranty
Date: 07/17/2024
Good afternoon-
Thank you for forwarding this review to GWC Warranty. GWC will contact the contract holder directly to address this matter.
Thank you,GWC Warranty
Review fromMichael A
Date: 07/09/2024
1 starMichael A
Date: 07/09/2024
Will never buy again. They keep asking for more and more records to approve my claim. I went a week without my truck, had to pay diagnostic costs out of my own cost to get my truck back. Im never buying an extended warranty ever again, and would certainly never use this company ever again. Ill be fixing my truck myself.GWC Warranty
Date: 07/12/2024
Good afternoon-
Thank you for forwarding this complaint to GWC Warranty. GWC will contact the contract holder directly to address this matter.
Thank you,GWC Warranty Claims Department
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.