Reviews
Customer Review Ratings
Average of 47 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMykal G
Date: 04/24/2024
1 starMykal G
Date: 04/24/2024
It has been 6 months and counting waiting on the warranty check to be sent to dealership and each time I was told the check was in the mail. Still have not received
GWC Warranty
Date: 04/25/2024
Good afternoon-
Thank you for forwarding this review to GWC Warranty. *** will contact the contract holder directly to address this matter.
Thank you,GWC Warranty
Review fromBrennan M
Date: 04/02/2024
1 starBrennan M
Date: 04/02/2024
I purchased the ultra plan which is suppose to be good. Not so. Truck needs a new transmission and warranty wants to put a no name brand in my ***** truck. I have ****** miles and the warranty on there transmission will be until I hit ****** miles which will take me 2 weeks to do. And also the mechanic shop called to tell me that they will not pay there hourly rate so I will owe $430. Warranty told me I'd I want the gm transmission I would have to pay the difference of $2700. Yeah ok!!!! The gm transmission coles with a 3 year ******* mile warranty. It can be just me that thinks this is not right and pretty much I consider this to be a scam. This isn't American at all.GWC Warranty
Date: 04/03/2024
Good afternoon-
Thank you for forwarding this review to GWC Warranty. GWC will contact the contract holder directly to address this matter.
Thank you,GWC Warranty Claims Department
Review fromMike H
Date: 02/16/2024
1 starMike H
Date: 02/16/2024
Worst company ever. I paid **** for policy and when a lifter went bad and damaged the motor they played games and jerked me and the shop owner around for months. Never paid a dime of the **** to fix it. Never use them it's a scam.GWC Warranty
Date: 02/19/2024
Good afternoon-Thank you for forwarding this complaint to GWC Warranty. *** will contact the contract holder directly to address this matter. Thank you,*** *****************Review fromNicholas P
Date: 02/12/2024
1 starNicholas P
Date: 02/12/2024
HORRIBLE! and yet they advertise to have a 5-Star Rating on their website!GWC Warranty
Date: 02/13/2024
Good afternoon-Thank you for forwarding this review to GWC Warranty. GWC will contact the contract holder directly to address this matter. Thank you,*** *****************Review fromMaxie/ Antonio B
Date: 10/30/2023
1 starMaxie/ Antonio B
Date: 10/30/2023
When I purchased a car in September, I paid for a year subscription to the warranty company. My cars transmission went out 2 weeks after the purchase. I reach out to the warranty company to cover the cost of the transmission. Instead they sent the mechanic a used transmission. The transmission they sent was not in working condition and the mechanic informed them of that. They stated they will not send another working transmission. We are having to come out of pocket even more for the mechanic to purchase parts to get the transmission they sent working. Our car has been in the shop for over a month now. I will never do business with them again.GWC Warranty
Date: 11/01/2023
Good afternoon-
As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.
A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.
Thank you,*** Claims
Review fromEric S
Date: 09/11/2023
1 starDO not do business with this company. My car broke down on July 27th, 2023, and it is now September 11, 2023. My car is still sitting in the garage and the engine they sent to replace my old one, to quote the mechanic, "It looked like someone used a hammer and a crowbar to take it out of the old car." They've spent the last two weeks "reviewing their options".Review fromAllen W
Date: 08/10/2023
1 starThey are the biggest rip I have ever seen. I took my car to the shop and was toll I need a engine rebuild I payed **** out of pocket to have the engine tore down and was toll I would get my money back if it was a covered repair and it was so they decided to rebuild the motor but dont cover screws bolts and different hardware. How are you going to rebuild a motor without that stuff. What a rip offReview fromMary S
Date: 08/10/2023
1 starI would give zero stars if I could. In April 2022 we bought a used vehicle and paid for a GWC warranty. My vehicle has been serviced regularly since I bought it. I started having transmission problems so I took it to the only place I could find in two counties that accepts their warranty. My vehicle has been sitting in the shop for a week because the adjuster wont give permission for them to check it out or fix it. I called the gwc and was told my claim will most likely be denied for lack of service records. Really?! So I basically paid $2,540 for a warranty that claims to cover whats wrong with my vehicle for them to basically tell me theyre not gonna do what they claimed they would if something like this happened to my vehicle. I was told by the person I spoke to that I cant call GWC directly I have to go through the adjuster after asking for a direct number to the company. If you are offered any of GWCs warrantys Do Not Buy It!!! They Will not refund your money even though they will not honor the warranty you paid for. I have tried to get my money back and they will not refund it. There needs to be a class action lawsuit against GWC. I would definitely add my name to it if it ever happens.Review fromDanielle M
Date: 07/29/2023
1 starIn June of 2022, We bought a used vehicle with a 90 day, **** mile Power Train warranty. We took impeccable care of the vehicle while in our ownership. (Less than 90 days) Prior to the expiration of the warranty the engine failed. This should be covered by ***. We have great maintenance records from our short time of ownership.The Adjuster denied the claim due to "lack of maintenance". There was not a lack of maintenance on our part, we have receipts and notes of the 2 shops we took the car to, for review and check **** We spent $1663.45 to change the cabin air filter, engine air filter, flush the brake fluids, service the rear brakes and *****/drums, mount and balance 4 new tires, as well as remove and replace some of the sensors. All fluids were reviewed at this time and were in good order, per the report.In early August, we took the car to the dealership for a full repair of the recalls pending. They replaced the catalytic converter, upgraded the manifold catalytic, changed the gasket exhaust, and did a "walk around/multi point inspection"Our daughter only drove the vehicle for a matter of 1 week+ before the engine locked up. We are currently over $12,000 in costs for a non-working vehicle that was sold to us with a GWC warranty. The Powertrain Plus warranty was included on this used vehicle and was noted to cover the engine. *** should honor the warranty that was included.If *** is willing to slap a "warranty" on a used vehicle they should assume some liability that it is a used vehicle with over ******* miles.I called to check into the appeals process and after I was on hold for **************************************************************************************************************************** to section N of the *** agreement for a dispute. Section N of the *** contract states to settle this by means of arbitration. No recourse, no appeal. If you don't agree you have to pay a lawyer.Review fromBrian B
Date: 07/26/2023
1 starThey are a ripoff dont have a problem with collecting people hard earned money but when its time for them to take care of they part of the process its the contract stays my truck was at the dealer shop almost a month it took the warranty company 5 days to get my transmission and they only cover 5 days of rental then was told my transmission been ship out some how it was miss placed had to come out of pocket with 2weeks of a rental car because my truck was not started on due to the dealer ship not knowing my transmission was in I would like to be reimbursed if possible
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.