We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Correspondence Schools

Ashworth College
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 137 total complaints in the last 3 years.
  • 51 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ashworth college is constantly putting derogatory remarks on my credit report. I do not owe them anything. They remove it and add it back which is causing distress. They were fraudulent with me and promised goods and services they did not deliver. I made numerous attempts to get the material that was promised from them and they did not deliver. I did not get what I signed up for and so I am not owed the debt. They have removed the debt from my credit and then continue to add it back. This is causing me financial distress and mental anguish.

    Business Response

    Date: 07/26/2022

    BBB Case Number: 17609134
    Student Name: *******************************
    Student Number: MC1806116

    To Whom It May ***************** welcome the opportunity to address ************************** concerns. ********************** enrolled in the Medical Billing and Coding diploma program on December 21, 2018 by submitting a signed enrollment agreement and down payment. ********************** submitted a BBB complaint in 2019 and did not honor her obligation.
    As of September 19, 2019 I closed ************************** account out per the contractual terms due to BBB complaint number ********. ********************* submitted another BBB Complaint, # ********, and has not attempted to honor her obligations.
    All financial obligations will remain and ********************** will need to speak with the collection agency directly.
    Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.

    Sincerely,
    *****************************
    Sr Escalations Specialist

    Customer Answer

    Date: 08/08/2022

     
    Complaint: 17609134

    I was solicited by this company to take their course. I was lied to by the sales rep. I was misled and provided False information. When I contacted them regarding this I was still misled. They said I broke contract, no , I was lied to and they did not deliver what I was promised. I did try to resolve it and they put it on my credit report. After I filed a complaint with you all they removed it. They have since added it back and admitted I did in fact call to question the goods. I dont know when their contracts changed from 5 days trial to 30 but they are unethical and I am currently seeking legal counsel. They are not a good nor trustworthy company. 
    Sincerely,

    *******************************

    Business Response

    Date: 08/08/2022

    ----BBB Case Number: ********
    Student Name: *******************************
    Student Number: MC1806116

    To Whom It May ***************** welcome the opportunity to address ************************** concerns. ********************** and the BBB have been provided the terms that ********************** voluntarily agreed to when signing the enrollment agreement, numerous times . As you can see with BBB cases 16814564,27707763 and ******** , ********************** has not attempted to honor her obligations.
    As of September 19, 2019 I closed ************************** account out per the contractual terms due to BBB complaint number 27707763.
    All financial obligations will remain owed, and ********************** will need to speak with the collection agency directly. If ********************** has hired an attorney, we will no longer be able to communicate with her directly. 

    Ashworth College does not nor has offered a 30 day grace *******
    Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.

    Sincerely,
    *****************************
    Sr Escalations Specialist

    Customer Answer

    Date: 08/08/2022

     
    Complaint: 17609134

    I am rejecting this response because:

    Sincerely,

    *******************************

  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid in full for a locksmith course. I have asked to have access to all course content and not only do I not have full access to the whole course, I can't download. Now I can't even log in the student portal.

    Business Response

    Date: 07/20/2022

    BBB Case Number: 17587150
    Student Name: ***********************
    Student Numbers: LK2200092
    To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns.**************** enrolled into Locksmithing Career Diploma program on March 3, 2022,by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.
     After reviewing Ms.******* account, on July 6,2022, **************** paid her account in full. On this same date, a representative was able to open the rest of Ms. ******* courses that she had remaining. On July 20, 2022, I reached out to **************** directly,to go over any concerns she has and to get her logged back into her studies.
    Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.

    Sincerely.
    *********************
    Escalation Specialist

Ashworth College is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.