Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been enrolled in the Paralegal studies program and unable to use the textbook with the provided link. I had to purchase an accompaniment to begin the course and and unable to complete the course without the full use of the textbook. I have been in contact with learner success since 6/28/2025. I have emailed them several times, called and also submitted tickets for help. I was told yesterday, 7/8/2025 over the phone that my issue had been escalate and would be resolved by this morning and it has not been. This seems to be a larger issues with the Paralegal studies program, as another person filed a complaint in January for the exact same issue. I need to complete the course for a job and the lack of a resolution for this issue has put me weeks behind. I need the textbook that was promised as part of the enrollment and ongoing payments, otherwise I will need a refund for the payments made towards the completion of the course. This issue should not occur and obviously should have been fixed after other users experienced the same inability to access the ebook in January of this year. Please fix the issue, send me a book or refund my payments. Thank you.

  

  Business Response

  Date: 07/11/2025

  To Whom It May Concern,

  I welcome the opportunity to address Ms. ******* concerns. After discussing with our team, it was decided that the quickest most convenient way to resolve this issue is to have the physical textbook shipped to Ms. ****** We have begun the process of creating a shipment account and ordering the textbook to ensure a timely resolution. Once tracking information is available, we will share it with Ms. ***** for her records. We look forward to continuing to support Ms. ***** on her academic journey.

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 07/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. I am writing to formally dispute and request reconsideration regarding the balance that has been sent to collections under my account. I enrolled in the Bachelor's degree program in 2023 with the intention of completing my studies, but due to changing circumstances and cost concerns, I requested a program change to an Associate degree to reduce the financial burden. Unfortunately, that change was never reflected in my account as promised, which has led to confusion around the charges.Additionally, my payment method on file expired, and I was unaware that the automatic minimum payments had stopped as a result. It was never my intention to miss payments or allow the account to fall behind. I would like to resume payments on a monthly basis if I am able to reestablish a payment plan directly with the school, rather than through collections. I am unable to pay the full balance in one lump sum, but I am fully willing and committed to making consistent payments moving ********** this time, I am also unable to access my student portal or view my course progress, which makes it difficult for me to determine how much Ive completed and what is still required. My intent is to complete the Associate degree if possible, but I do not want to continue paying toward a degree I cannot finish or even access.This situation is also preventing me from securing a Grad PLUS loan for my current Masters program, as the balance in collections exceeds $2,085, which disqualifies me from federal aid.I kindly ask that the school consider pulling the account back from collections, reinstating my access to the course platform, and allowing me to resume a manageable payment plan directly. This would allow me to complete my program and meet my financial obligations with dignity and accountability.

  

  Business Response

  Date: 06/30/2025

  To Whom It May Concern,

  I welcome the opportunity to address Ms. ******** concerns. I am happy to report that ********************** account was recalled from the collection agency on 6/11/25. Please note, it can take up to 90 days for this to be removed from Ms. ******** credit report. I have asked a team member to reach out to Ms. ****** to assist with collecting payment so she may continue in her studies.

  We look forward to continuing to support Ms. ****** on her learning journey with us.

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with Ashworth college and was told I could dispute the charges. I enrolled but quickly realized I could not complete the program. I didnt cancel within 5 days but I did not complete a single class. I stopped doing online coursework. I am trying to dispute charges and have been unsuccessful.

  

  Business Response

  Date: 06/27/2025

  To Whom It May Concern,

  I welcome the opportunity to address Ms. Bruner's concerns. Although Ms. Bruner completed 1 of the 7 courses within her program and cancelled her program well outside of the cancellation window, I have honored her request to drop the outstanding balance on her account. I am pleased to have been able to resolve this for Ms. Bruner. We wish her the best in all of her future endeavors.

  Thank you,

  Kendall

  Learner Success Accommodations Specialist

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed the Medical Billing and Coding program through Ashworth College in late April, before my program was set to expire. Despite finishing on time and reaching out promptly, I was still disenrolled and forced to wait through long delays and repeated back-and-forths to resolve the issue.The main problem now is that my tuitionpaid in fullincluded access to the *** study guide, practice exams, and exam voucher. Since graduating, Ive been unable to access the study guide and practice exams through ***. Initially it was all components but after about a month I gained access to the exam voucher. Its now been two months with no resolution. Every time I contact Ashworth, I get vague timelines, conflicting answers, or am ignored entirely. My most recent call was on 6/18/25, spoke to *** where I was told a supervisor named ***** would follow up in 24 hours. No one did. I am now being forced to pay out-of-pocket for materials I already paid for through tuition. This is just one of many unresolved issues Ive had with Ashworth. Ive had to repurchase books because the materials provided didnt match the course, examples, or instructions. Ive submitted multiple emails, tickets, and phone calls throughout my enrollmentmost were ignored or ************* this point, I want a refund for the undelivered services and materials, especially considering the delays may now require me to repurchase everything just to sit for the examwithout my original notes.

  

  Business Response

  Date: 06/27/2025

  To Whom It May Concern,

  I welcome the opportunity to address Ms. Battle's concerns. We sincerely regret the frustration and inconvenience that situation has caused and take student feedback into great consideration. I have reviewed and honored Ms. Battle's request to refund the amount of $91.46 which will go back to her original payment method within 30 days according to her bank's processing time. I am pleased I was able to resolve this in a timely manner. We are committed to the overall satisfaction of our learners. 

  Thank you,

  Kendall

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 06/27/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23524569, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Deirdre Battle

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am facing tremendous difficulties with Ashworth College. On 5/19/2025 I tried to log in to my account through my normal Ashworth link and this popped up once I logged in. (Your student account has moved to the ******************. Please log in at your schools *************** I clicked on the Ashworth Career school + college link and was told I had to call Penn Foster at 800 number. I called Penn Foster and was told I could enroll with them and all my Ashworth credits would transfer over. All they needed was my high school and college transcripts. I informed them my high school and college was through Ashworth. He informed me that he could get all the information transferred since everything was with Ashworth. WHAT IN THE ****** This is crazy. They have way too many IT issues with the new website learn Ashworth. After almost a month I still have not been able to start my semester 5. For almost a month I have had to talk a representatives every week to try to get my credits transferred right and get my contract fixed. They finally fixed all my transfer classes but now they say I did not pay for semester 5 to open. I have provided many **** with emails confirming I was enrolled in semester 5. I have provided bank statements showing I paid the tuition for semester 5. But they are still saying I did not pay. They cannot transfer credits properly. They are providing people contracts with different amounts on them each time. They are putting a total amount for the whole degree on contracts even though the people do not owe that amount of money. Saying it will show in their system the actual balance. I would like a new contract with the actual amount I owe for the 4 remaining semesters on it (not the total price of the program).I would like semester 5 that I have paid for to be (provided Ashwoth with bank statements showing it was paid for) opened ****. This is starting to seem like a HUGE SCAM.

  

  Business Response

  Date: 06/26/2025

  To Whom It May Concern,

  I welcome the opportunity to address Ms. ********* concerns. We have reached out to her directly to provide clarifying information and next steps to continue. I look forward to assisting Ms. ******** further. We are committed to the overall satisfaction of our learners. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23518310
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  No one from Ashworth has reached out to me directly to provide clarifying information and next steps to continue. I keep calling Ashworth to be told they have created a ticket number. I even talked to someone yesterday and tried to enroll in semester 5 again (even asked her to take the payment over the phone so she can open semester 5 for me and she said she could not because it is self served system now and only I could do that). I was met with this "This site can't be reached" and Your payment has failed" every time I try to enroll in semester 5. Mind you yesterday, I could not get to the screen to even see semester 5 contract, let alone make a payment, so why is your system saying a payment has failed? Your IT team need to fix this issue asap. All I want is for semester 5 to be open. Do not tell me I have to pay for semester 5 again because your app does not let me enroll for the next step. Why can't this issue be fixed? 

   

  

  Business Response

  Date: 06/27/2025

  To Whom It May Concern,

  I regret that *** ******** has not yet received my email communication sent yesterday, 6/26/25 at 9:26am. I have sent a secondary email to the email address associated with her account in an attempt to touch base. The secondary email has been sent out today, 6/27/25 at 10:38am. I would recommend *** ******** checking her spam and junk folders for the correspondence. I have included a screenshot snip of the email sent for reference. 

  I look forward to assisting and coming to a resolution for *** ********. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 06/28/2025

   
  Complaint: *3518310
  
  I am rejecting this response because: Ashworth keep asking me to send screenshots. I have sent so many screenshot to so many representatives and they still have not resolved my issue. If ******* would look at my notes with previous representatives then they would see the screenshots of me getting a message from Ashworth saying I'm enrolled in semester 5 (which I still can't get in). They would see screenshots of my bank statements showing I paid 3 times in total with 1 refund (even though theh keep saying I only paid * times with 1 refund because that is what they see in their faulty system). The last screenshot I sent was sent to representatives Angel * days ago with the screenshot showing the error message I receive while trying to get in the enrollment website. This representatives is now asking me to send screenshots again. Why do I have to keep sending screenshot to so many representatives. All screenshot are in my notes. This is the same run around I been getting for a month now. Everyone just keep asking for the same stuff then tell me a ticket is created and I would get a response in 3 to 5 business days. In 3 to 5 nothing changes and I have to start all over again with the same screenshots another representatives. I will provide once again all screenshots I have sent to previous representatives. 

  
  Sincerely,
  
  ***** ********

   

  

  Business Response

  Date: 07/01/2025

  To Whom It May Concern,

  I am happy to advise that Ms. ******** has officially enrolled in Term 5 of her program as of 6/28/25 and her ledger card has been adjusted accordingly. We have also ensured that Ms. ******** has active courses available within Term 5 to continue learning. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am a new student that was recently enrolled for the online course and I've been having a it of trouble logging in, I've sent numerous password resets yet I've not seen any in my inboxes. I'm eagerly awaiting to start my ****** but I need assistance logging into my account, thank you.I also have been getting the invalid credentials everytime i tried to login with the correct credentials, I'm not sure why it keeps telling me that the information i've keyed in is incorrect?

  

  Business Response

  Date: 06/09/2025

  To Whom It May Concern,

  I welcome the opportunity to address Mr. ****** concerns. We attempted to contact Mr. **** via phone but was met with an error message. To overcome this, we have sent Mr. **** a password reset link via email and also requested their most up to date contact information to avoid any issues of this nature going forward. We will continue to assist Mr. **** to ensure his log in is successful. We are excited to support Mr. **** on his academic learning journey with us. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in a course at Ashworth College in approximately March 2024 as part of their Online Pharmacy Technician Program. The course required the use of specific lab simulation software to complete assignments. However, the software failed to function properly throughout my enrollment, and I was unable to progress in the course. I attempted to contact the school multiple times through phone and email for technical support, but received no adequate ********** a result, I was unable to complete the program. Despite the fact that I did not receive the promised educational services, Ashworth College has continued to bill me for the course. I later sent a formal demand letter and final notice requesting cancellation of the charges and a refund. I made it clear that if I did not receive a response, I would file complaints with regulatory bodies. The school did not respond.I believe Ashworth College failed to provide the service I paid for and neglected to support me as a student. I am requesting a cancellation of the charges and a refund for any amount already paid.

  

  Business Response

  Date: 06/09/2025

  To Whom It May Concern,

  I welcome the opportunity to address Mr. ********* concerns. I regret to learn that Mr. ******* had trouble accessing the last few lessons within their program. We have applied a credit to the account to ensure Mr. ******* is only charged for the lessons they were able to successfully complete. We sincerely regret any frustration this situation has caused Mr. *******. We have also reached out to Mr. ******* directly to ensure they are advised of the resolution and to answer any outstanding questions. We are committed to the overall satisfaction of our learners. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to finish my pharm tech program for almost a year now, and every time I run into a problem, it takes them weeks or months to solve it. I still have not been assigned to a pharmacy where I can finish my externship hours, and my course expires this week. I am not willing to pay an extra fee when the delay is not my fault.

  

  Business Response

  Date: 06/02/2025

  To Whom It May Concern,

  I welcome the opportunity to address Ms. ******* concerns. Unfortunately, we have not received the required background check information from Ms. ***** that is required to move forward with the placement in question. The link that Ms. ***** was given, has not been completed or returned, and ultimately expired on 5/22/25. Our team is sending out a new link to obtain this required information from Ms. ****** To address Ms. ******* concerns regarding her active study time, I have applied a 6-month courtesy extension to her account. Ms. ******* active study time has been extended as is now set to expire on 12/8/25. We look forward to continuing to support Ms. ***** on her academic journey.

  Thank you,

  *******

  Learner Success Accommodations Specialist

  

  Business Response

  Date: 06/02/2025

  To Whom It May Concern,

  I welcome the opportunity to address Ms. ******* concerns. Unfortunately, we have not received the required background check information from Ms. ***** that is required to move forward with the placement in question. The link that Ms. ***** was given, has not been completed or returned, and ultimately expired on 5/22/25. Our team is sending out a new link to obtain this required information from Ms. ****** To address Ms. ******* concerns regarding her active study time, I have applied a 6-month courtesy extension to her account. Ms. ******* active study time has been extended as is now set to expire on 12/8/25. We look forward to continuing to support Ms. ***** on her academic journey.

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23403249
  The delay was not on my part, Im not quite sure why I have to pay extra. 
  
  Sincerely,
  
  Mahi *****

  

  Business Response

  Date: 06/02/2025

  To Whom It May Concern,

  I would like to clarify that Ms. ******* account has not incurred any extra charges in relation to the study time extension. The study time extension was granted as a courtesy at no charge. 

  Best,

  *******

  Learner Success Accommodations Specialist

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am facing significant difficulties that are preventing me from graduating. Since the first week of April, I have called and emailed Ashworth/Penn Foster multiple times to correct my account. I am in the process of finishing my Bachelor's Degree with them and only need 3 credits (1 class) to complete my program.For over a month, I have been given the runaround. I was informed that the IT department needs to remove the additional classes from my account and leave only the Strategic Information Technology course. However, this issue remains unresolved. I even spoke with a supposed supervisor who assured me that the classes would be removed within 3-4 business days, but it has now been a full week, and nothing has ********** addition to the incorrect classes being listed, I have been overcharged for courses that I should not be taking. I refuse to pay for these extra classes that do not belong in my program. I need this situation resolved immediately, as I was already scheduled to graduate, and I am being held back because of this issue.

  

  Business Response

  Date: 05/22/2025

  To whom it may concern,

  I welcome the opportunity to address Ms. ******* concerns. I am pleased to advise our IT team has made the necessary adjustments to the account and Ms. ******** "Strategic Information Technology" course is open for learning. Our team has notified Ms. ***** of this information via email as well. We are committed to the overall satisfaction of our learners. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 05/22/2025

  I logged in and confirmed that I finally have access to the Strategic Information Technology course. However, I would like a review of my accounting, as I believe I am being overcharged for courses I have not taken. If you look at the attached document, you will see that my account history is confusing because payments for my Associate's degree are mixed in with those for my Bachelor's degree. Again I just want to make sure the charges are correct, so I can pay off what is owed to receive my degree.

  Thank You 

  ********** *****

  

  Business Response

  Date: 05/27/2025

  To whom it may concern, 

  We have reached out to *** ***** directly to provide a full breakdown of each semester and its charges for her records, as requested. The line of communication has been kept open to ensure all further questions and concerns are answered. I look forward to continuing to assist *** *****. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

  Customer Answer

  Date: 06/01/2025

   
  Complaint: 23344413
  
  I am rejecting this response because:
  Please review the new attachments, is why I am rejecting this response. After speaking with SME LSA ******* even though I thought it was silly but basically I was told the last major course to take in my degree was the Strategic Information Tech., which of course I passed. I was told that I needed to complete Leadership and Cyber security to finish everything. EVEN though again referring to my attachment I already completed ALL of my credits. I log in today (6/01) and now I see ************************** AND on the main screen saying for me to pick 2 additional subjects. This is already frustrating beyond belief I was suppose to have graduated and they are giving about a whole other semester even though I completed all my credits. I want those added classes removed...once I finish the leadership and cybersecurity I am DONE. I expect my degree once paid, so remove those other classes.

  
  Sincerely,
  
  ********** *****

  

  Business Response

  Date: 06/02/2025

  To Whom It May Concern,

  We have reached out to Ms. ***** directly via the email associated with her account to discuss her outstanding graduation requirements. I look forward to assisting and answering any questions and concerns Ms. ***** may have. We are committed to the overall satisfaction of our learners. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a handwritten assignment on 3/27 that has still yet to be graded. I have submitted 2 tickets (4/11 & 5/8) and 2 email (4/25 & 5/6) inquiries with no follow up. I also submitted a name change request (that is still yet to be updated) as I am to the point of taking what credits I have and moving to another school, even though I have already 100% paid for the entire course.

  

  Business Response

  Date: 05/19/2025

  To whom it may concern,

  I welcome the opportunity to address Ms. ******** concerns. We sincerely apologize for the delays Ms. ****** has faced, as this is not the expectation we aim to set for our learners. Our Academic Coordinator has reached out to Ms. ****** directly to discuss any outstanding questions and concerns. We look forward to continuing to support Ms. ****** on her learning journey.

  Thank you,

  *******

  Learner Success Accommodations Specialist