Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield Pest Solutions promised services that were way below standard with binding clauses that were later found not feasible in every circumstance since the company doesn't provide / lease any equipment based on services provided and the problems the company promised to resolve regarding pestilence still exists. Company was also informed of further changes in accommodations which renders binding clause regarding cancelation null and void after payments for services were paid wholly and promptly for a period of time. After services were canceled, Ecoshield Pest solutions has undertaken harassing actions through incessant phone calls, emails and text messages regarding cancelation of service after customer had resolved cancelation issues with customer service. After threats by ********************** to put customer's financial reputation into disrepute through third party collections agency without valid reasons, customer wishes to have issue addressed promptly to avoid adverse financial complications in the future and also wants no further contact with Ecoshield Pest Solutions.

  Business Response

  Date: 11/03/2022

  Hello, 

  If you were still having pest issues after a regular visit, we have free in between services we offer to our customers. One was never scheduled and you asked us to cancel the agreement prematurely. Due to this, a $200 invoice was added in place of the initial discount that was offered when you agreed to complete a bi-monthly agreement with us. We have attached a copy of your Service Agreement. Please let us know if you have any other questions.

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18327007
  
  I am rejecting this response because: *** services provided, and the conditions required to validate continual of services were not adequately fulfilled to any extent by the company in accordance with the terms of the service contract.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/18/2022

  Hello, if you were unhappy with the results, we would need to be notified in order for us to fix the issue. Since we do not hear from you within an appropriate time frame, a free in between touchup was not scheduled.

  Customer Answer

  Date: 11/20/2022

   
  Complaint: 18327007
  
  I am rejecting this response because: *********** provided by the business are substandard. Reasons provided by client to curtail further services from the company are in line with company policy as well.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company should be sued for fraudulent and misleading business practices. First they sweet talk you into a contract that you sign electronically with extremely small print that you cannot read, then they put you on the phone with some foreigner that you cannot understand who records your entering a contract. The person they send to your door is disarmingly charming and misquotes the price of the contract all the while gushing over how wonderful their company's service is and that you can cancel anytime if you are not satisfied. Well, I am dissatisfied with a bait-and-switch price. The price quoted in person was twice the amount on the contract I was unable to see or hear. How stupid was I for believing in a good sales pitch? It's been two treatments and four months and I still have a ***** problem. When you try and cancel you get another foreigner, you cannot understand, who tries endlessly to keep you from canceling. He informs me I will be charged $200 for canceling!!!!! I called around and these people are charging more than twice what other companies do for the same service. I have texts proving the initial service was not carried out correctly. The "young man" kept postponing coming out to my house to fulfill killing all the cockroaches. The initial service did not kill enough and he said to call if we wanted more spraying before the second visit to end the egg cycle. All a bunch of lies! And they charged me a $200 cancellation!!!! I will not pay for this. I agreed to 4 payments of 130 in person, however, they charged 7 payments. Horrible, horrible service, and completely unprofessional.BUYER BEWARE!!I want that $200 cancellation fee removed from my account. Price was misquoted and services were not rendered in the timely manner which was promised. Problem still exists.

  Business Response

  Date: 10/24/2022

  Hi *****,

  Thank you for reaching out and outlining your recent experience with EcoShield. We wanted to clarify that you haven't been charged for the $200 early cancelation fee, or for 7 total service. The only charges have been $129 for the initial visit and $95 for the egg cycle service. If you haven't noticed any progress with the pest activity at your home. We would be happy to come out free of charge for a touchup visit. 

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14, 2022, EcoShield employee came to my front door to solicit service. Ecoshield came to my door in clear disregard to ******* City Ordinances. My house has clear labels of no trespassing and no soliciting (captured on video).I opened the door and told him to leave my premises. Ecoshield then proceeds to tell me that they are working on all of my neighbors yards (potentially fraudulent information and a sales technique). Since I haven't had pest control since purchasing my home I decided to get my house treated. I DID NOT have a conversation or agree to a contract. No contract was ever discussed. I paid the employee for the service on an ipad. He covered the screen and pointed at boxes to sign such as kill x, y, z insects. I was never explained a contract or cancellation fee. Employee further lied and misled me by telling me he was a part owner of the company. Ecoshield later on told me via phone (call recorded) that this person is only a sales rep. **** Ecoshield told me about the next service I told them I wasn't interested They still came over and then the technician told me about the service cancellation fee. This was the first time hearing of this. This contract is NULL by FRAUD and misinformation. Ecoshield has been sending me texts and emails saying I have not contacted them which is false. I have texts and emails to prove otherwise. They are threatening to send to a collections agency. If Ecoshield persists I will contact the Phoenix PD to issue a misdemeanor against their sales agent for trespassing. I will contact the attorney general's office for null contract by misinformation. I did not cancel the contract. I told Ecoshield they can cancel if they remove the fee

  Business Response

  Date: 10/20/2022

  Hi *******,

  It looks like you might have accidently submitted your complaint for the wrong business. We service customers in the ******* ******* area, and not ******* **. Please contact the BBB in the Phoenix area to submit your complaint to the correct business.

  TO BBB,

  please remove complaint from our page, as it is not one of our customers.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to EcoShield for my routine Pest Control - prevention. I started service with them in May if 2021.Last week, when putting out fall decorations, I noted a large number of American Cockaroaches in my garage - this is covered in my pest control service. I called them on Monday 9/26 - tech said local office was closed. I called again in the am 9/27 - made an appt for a tech to come out on Friday 10/2. Tech who came was unclear how to treat-called his supervisor, someone else would come to my home. He stood there as I sprayed roaches with raid. He said someone should call me in ***** min (this is 2pm)-at 4pm I call them - local office is closed. Tech did not treat roaches, took photos only. Said supervisor said I may need an exclusion service - no idea of cost. We noted roaches/eggs in garage, eggs in the attic. He placed 4 bait traps in garage. Monday (10/3) I call speak to young lady. She says someone can inspect Tuesday, she can send someone in 2 hrs to treat - I tell her I cant leave work 3 days in a row-why can we do both Tues. I ask to cancel my contract. **** from corporate office calls me-ensures me it will be better, will ask local office to contact me. 445pm I call them, no one has contacted me **** not available local office closed.Tuesday (10/4) **** calls me-I ask to clarify goals of todays appt. He tells me its another inspection (to identify the type of cockroach)-I said you have photos I don't need an inspection - I need treatment and a course of action. It has been 8 days an not a single pest control solution has been used by your company - zero spraying. I found a ***** in my house this morning.I again ask to cancel my contract and he says he is unsure and there may be a fee. Someone will be contacting me - he is not sure I can cancel. I told him - they need to read their own 100% guarantee and that my best friend is an attorney and if need be we can discuss the terms of the contract with attorneys.

  Business Response

  Date: 10/07/2022

  Hi *****,

   

  We want to sincerely apologize for the time you have spent with our team members to get this resolved. You are paying good money for us to resolve the pest issues you are having, but it sounds like we haven't done a very good job at that. We reviewed your account notes and found that we scheduled a free inspection on 10/11/22 to have the ***** problem checked. Thank you for your patience and we hope to get this resolved for you as soon as possible.

• Initial Complaint

  Date:10/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not a good experience at all. The salesman came to ring my door and stated some neighbors in the community used their service and could give us a discount if we choose their services on 8-19-2022. I signed the agreement and paid $149 for the initial service. He mentioned that if I am not satisfied, I can cancel the service at no cost. Thats why I give it a try. I dont have access to the account at that time. The salesman told me its a 12-month service, but the agreement is for 24 months. The technician visited my house on 8-22-2022 and 9-22-2022. I still saw the ants in my home. I called them to close the account and cancel the service. The customer service told me that I have to pay $200 to cancel it to compensate the initial discount. They send me the Agreement, the agreement said I have to pay full initial fee and the agreement is for 24 months period! The salesman told me its 12 months contract! Please be careful when choosing this company. I feel the company is a scam. All they want is let you sign the agreement with the iPad without any paper copy for customer for retain. If the customer is not careful enough, the customer will in trouble. Account # *******

  Business Response

  Date: 10/06/2022

  Hi *****,

   

  On 9/27/22 we sent you an email confirming that a welcome call was made with you on 8/19/22 by our sales department. The welcome call serves as a confirmation of the service agreements terms and pricing. We are attaching your service agreement to this response. Please review the information above your signature.

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 18163531
  
  I am rejecting this response because:

  The salesman on the call of 8/19/2022 just express welcome and how appreciate they felt to me for joining the service, but did not mention anything about the agreement nor went through any word on the agreement with me, that did not make me aware that there's such kind of "agreement". The salesman in the call mentioned it's free to cancel the service anytime WITHOUT any penalty. Additional, they created an account and made it available to me right after the expiration time of "free cancel the contract" period. This company is extremely dishonest and totally a scam, they cheated customer to get their signature on an ipad but without explaining the complete service agreement and the cancellation fee. 

   

  Sincerely,
  
  *******************

  Business Response

  Date: 10/11/2022

  Hi *****,

  We've attached the notes from the 8/19/22 welcome call you received. Our agent followed our policy to the fullest and outlined the Service agreement with you.

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18163531
  
  I am rejecting this response because:

  This is not what we talk about on 8/19 phone call. You did not mention anything about the agreement, what you attached is totally fake! 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door came to my elderly mothers home in a neighborhood that is clearly marked no soliciting. **** is Also a county that requires a solicitor permit. I do not not know if they had one. My mother has memory issues early dementia. I take care of her bills. They sent the bills to her email and I was unaware of this. She got a collections letter. I immediately called to see what it was about. I spoke with a ********? and explained the situation with moms memory and they shouldnt be soliciting here. I asked to pay for the over priced services that they had done and to end the service. She wrote all this down and asked I call back the next day after she brought this up with her management. Next day they kept trying to keep her under contract. I agreed to pay $298 and a $171 to pay and cancel. I have been sent a email receipt. Confirming this on 9/1/2022. Today 9/13 another collections letter for the $298 shows up. Very disappointed by this and potential credit issue. I wish they would be understanding and refund her but understand that despite everything she did agree to it despite the no soliciting issue, hence my offer to pay for service. Get this collections agency stopped or I will take legal action.

  Business Response

  Date: 09/19/2022

  Hi ****,

  Thank you for bringing this to our attention. We want to sincerely apologize for any frustration you may have experienced through this issue. We reviewed the account notes and see that the balance was already paid off. We see two attachments within your complaint, but were not able to open them. If you received an email from the collections agency, please forward it to us at ********************************.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31 at 7:13am I sent a text message to the automated line for Ecoshield ************* requesting pest control services. On Monday, August 1, I received a text stating that Ecoshield would be performing my bimonthly service on Thursday, Aug 4th between 1:30pm-3:30pm. My husband and I waited for the technician to come and nobody came. I called Ecoshield and the rep I spoke with stated that he would call to get the *** for the tech. I informed him that I was no longer interested in having the service rendered being that this was the third occasion that Ecoshield had failed to show up for a service and I wanted to end my contract because although I have been paying for the services consistently, the service has been inconsistent. I held up my end of the contract by making the payments and they were clearly unable to keep up their end. The rep then placed me on hold and came back to the line advising that the tech would be at my home by 5. I reiterated that there was no need for the tech to come. The rep apologized and continued to try to offer services which I declined and requested that a manager call me back regarding my termination. The rep proceeded to advise that I would have to pay $200. At 5:35pm the tech showed up to my house as I was trying to pull out of my garage and blocked my car in. He kept offering to service the outside of my home but I told him I was running late for my son's practice. He asked me to sign and he would perform the service. I told him to move his vehicle and I would not be signing anything. He proceeded back to his truck and sat before finally leaving my driveway and parking across the street. That was incredibly uncomfortable and very poor customer service to attempt to intimidate me. I received a call from the manager at 6:41pm and she said the same thing. She apologized, offered free services and ultimately said I would be charged for termination. It is ridiculous to be penalized for terminating a service I didn't receive.

  Business Response

  Date: 09/14/2022

  Hi ****,

  We reviewed the appointments on your account and found that the only service that was rescheduled was on 5/28/22 for a free touchup. We were able to come back out a week later on 6/3/22 and complete the service. While we understand that being late to the appointment window of 1-3pm is unacceptable, we will willing to work with you on a better day and time. ************** did come to your home and services were denied. Due to the service agreement not being completed, we added the $200 initial discount that we ask for in return if the agreement is cancelled prematurely.

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 18002323
  
  I am rejecting this response because: I called and spoke with your representative and asked that the service be cancelled and that the technician be advised not to come because I would not be available. When the tech arrived I was trying to leave to take my son to baseball practice and his truck was blocking my vehicle in. He repeatedly tried to get me to sign for the service after I continued to tell him that I needed to leave. The only reason he returned to his vehicle was because I threatened to call the police. Even then, he sat in the truck and stared at me as  I observed him in my rear view mirror. The intimidation tactics were unnecessary ESPECIALLY when my child was present. I called back to see if the tech was advised not to come or if he came on his own despite being told not to, but the representative would not divulge the details. I have contacted a consumer rights attorney because this is not only poor customer service, but it could have been a dangerous situation. Now, I am receiving emails and calls about a cancellation fee when I have held up my end of the contract by paying the invoices faithfully and yet Ecoshield, on multiple occasions, have breached the contract by either showing up late or not showing up at all. It is unacceptable to send the tech to my home, have him refuse to leave, and now force me to pay to terminate services I was not consistently receiving.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/19/2022

  Hi ****,

  We apologize if the experience was intimidating at all. We reviewed the technicians notes and see that he was letting the local office know that the service was denied. We apologize if you were in a hurry to drop your child off, we have spoken with the technician on not blocking vehicles in a homes driveway. If you do not feel safe having this past technician at your home again, we can note your account to never have them scheduled moving forward. We noticed your signed up for a 36 month service agreement, but we can lower the length to 24 months. We attached a copy of the service agreement as well. Due to your experience, we can waive the $200 balance for canceling the agreement prematurely, but we hope to keep your business moving forward.

  Customer Answer

  Date: 09/19/2022

   
  Complaint: 18002323
  
  I am rejecting this response because: Thank you for agreeing to waive the termination fee, but I do not wish to continue working with Ecoshield. I understand that you may have spoken with the technician and he denies blocking my vehicle, but the encounter was captured on my Ring camera. None of the other technicians have ever parked directly behind our vehicles as if they were pulling into the garage. That is an awkward position for a vehicle as it also blocks the steps to the entrance of our home. I am fine with ending all ties at this point. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/22/2022

  Hi ****,

  We went ahead and honored your request to close the account There is no other balance, but we hope you consider us if you ever find yourself needing pest control services. Thank you for working with us to get this resolved.

  Customer Answer

  Date: 09/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/02/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible service. Poor results. Two weeks after the first EcoShield service, I had more spiders around my house than I had ever had. Absolutely no improvement to rid my homestead of pests. In fact, things just got worse.I had to sign a 2 year deal and if I broke it, it cost a $200 break up fee. I am happy to pay the $200 to never do business with this company ever again. ****** learned. But for such awful service, I shouldn't have to pay anything. Their product simply didn't work. It's like they just squirted water around the perimeter of my house and I paid $149 for it. Then when it clearly doesn't work, I pay another $200 to get away from them.

  Business Response

  Date: 09/07/2022

  Hi ****,

  We want to apologize for any frustration you may have experienced through your experience with EcoShield. Our initial service acts as a flushing agent to all included pests in our service agreement. While it is not something our customers like experiencing, seeing an increase in pest activity immediately after the initial service is normal. Our egg cycle service happens ***** days after the initial service and we have free touchup visits available to all customers still seeing pests after a regular visit. We noticed that you decided to cancel our agreement and pay the $200 premature cancelation charge, but we would have hoped to schedule a free touchup visit.

  Customer Answer

  Date: 09/13/2022

   
  Complaint: 17901414
  
  I am rejecting this response because:

  I was using a previous pest service and had no issues before. I don't see how using another product that kills pests also somehow made the other companies product stop working and produce more eggs. It should have been a continuation of dead pests. Also, the first time service was as expected. Very thorough and the 3 technicians cleaned all spiderwebs off of the house and even on the shed. I now see this was the 'gotcha' moment because the second service was half-hearted at best. No more cleaning spiderwebs in hard to reach places. Just a quick spritz as quickly as possible to get out of there. The entire thing just feels like a scam. I've learned my ****** though and will be sure that others learn from my mistake. If the service was top-notch from the start AND CONTINUED for 9 months but then fell off after that, I could maybe understand but service dropped off IMMEDIATELY. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 09/16/2022

  The initial service is thorough, as we need to begin setting a barrier at your home. The second service is called the egg cycle service and it is serves to directly target larvae that weren't hatched on the initial visit.  We want to clarify that product was used and not water. If you were not experiencing the desired results, we would have been more than happy to come out for a free touchup once you let us know.

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door sales guy named ******* lied to me. He told me I could cancel at any time but to wait until after the 2nd treatment before making a decision. Well when I tried to cancel, they gave me all kinds of trouble. They didnt even do the 2nd treatment and have charged me for 3. They said it would be a $50 cancellation fee which I would gladly pay. I then finally confirmed with customer service that they canceled my account. Then found out they never did nor did they refund me the $179 for the treatment they didnt complete. Now they are sending me emails saying there is a past due payment. They owe me, not the other way around. Needless to say, this has been a nightmare of an experience. I have called them directly both to their customer service center and to the local ******* branch. I've talked to *******, his manager ****. I've left a message for *******, Office Manager in ******* and ****, General Manager in *******. I've called, texted and emailed with their call center to try to get this resolved but I still am getting emails and texts saying "I've never contacted them" and yet I've reached out multiple times to get this resolved. They continue to threaten me with collections yet I've tried to resolved this repeatedly. They lie and are stealing from me and now are threatening me. I do NOT recommend doing anything with this company.

  Business Response

  Date: 09/06/2022

  Hi Tema,

  The three charges on your account were on 5/25/22 $179 for the initial service, 6/21/22 $179 for the egg cycle service, and $180 for canceling the agreement prematurely. While we can waive the $180 due to your experience with us, we will not be able to waive the $179 for the second visit, due to services being performed. You reached out to us on 6/22/22 after the 6/21/22 visit requesting to stop services.

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17804828
  
  I am rejecting this response because:

  The services on 6/21/22 were never performed.  The service agent knocked on the front door and since no one was home, he left.  He even notated that no one was home and therefore needed to reschedule.  I will pay the $179 for thr 1st treatment (even though they lied and said that I could cancel and only pay $50 to cover the cost of the product).  However I should not have to pay for services that were not performed.  

  
  Sincerely,
  
  Tema *******

  Business Response

  Date: 09/21/2022

  Hi Tema,

  On 6/16 we sent you appointment reminders that the service was going to take place. The technician serviced your home from 10:08am to 10:35am on 6/21/22. Their notes include that the backyard was inaccessible due to a dog. If you were noticing spiders on the inside, we could have serviced the interior, but nobody was there at there at the time of the appointment. 

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ants by the millions. EcoShield promised to eradicate the ant population. 5 visits and % 50 achieved. 7 to 14 days out for an appointment. What are the ants doing in the interim ? Maybe proliferating?

  Business Response

  Date: 09/01/2022

  Hi **** and ****,

  We want to apologize for the ant activity you are still having. We went out for a free touchup service yesterday on 8/31/22. Please let us know if you notice changes ***** hours after the service. We want to do all that we can to make your home pest free.