Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They said they could get rid of ********* bees, they can't, they said I would have no ants, we did. I had their service for almost a year and only saw improvements with water bugs. I moved to a new home that had a termite bond and decided to move on from their company due to that reason, now Eco shield is trying to charge me 130 to cancel. I paid for poor service for almost a year. The techs were hit and miss. I will never do business with this company again. DO not waste your time they are scam artist.

  Business Response

  Date: 05/11/2023

  Hi ****,

  If you have moved we can waive the $131 initial discount chargeback for canceling the agreement prematurely. We would only need a proof of move document showing you have moved outside our service area.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had repeated issues with this company trespassing on our property, including "inspecting" our side yard for pest without permission or request of service. We have three clear no soliciting/trespassing signs. On 5/8/23, my husband saw the sales rep, and put up an additional sign on the door that said "in a meeting; no soliciting" due to the repeated issues with them ignoring the signs. The rep still knocked on the door. My husband pointed to the sign. The rep lied and stated he was working with our neighbors. Thinking it was an access issue, my husband asked what the rep needed. The rep started a sales pitch. My husband said "seriously, there are four no soliciting signs." The rep said "those don't do anything." Later I saw the rep walk up to a mailbox garden bed and kick the flowers of the stems. This is the third time this company has cost ** business by contacting **, despite ** making it CLEAR we do not want contact.

  Business Response

  Date: 05/11/2023

  Hi ****,
  

  We apologize for any inconvenience or frustration caused by our representative's behavior. It is unacceptable for our team members to ignore "No soliciting/trespassing" signs or engage in any behavior that damages property. We take these matters very seriously and will investigate this issue further to ensure it does not happen again in the future.

  We understand that you have made it clear that you do not want to be contacted by our company. We assure you that your request will be honored and we will take steps to ensure that our representatives are aware of your request and do not attempt to contact you again..

• Initial Complaint

  Date:05/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** April 2023, I attempted to cancel my service with EcoShield. The service was not doing a very good job keeping bugs away, and although the company said I could just schedule more treatments I found it extremely difficult to communicate clearly with the company. I was forced into scheduling by text message and was assigned random days that I would them need to call and change. I wasnt always successful getting the offshore agents to understand my needs. I had service providers show up on days I wasnt expecting them and refuse to leave until I called the 800 number and rescheduled for another day. The area manager who showed up that day with the tech told me I could opt out of text-based scheduling, but I was never successfully able to have my appts made via phone call. On top of this, the local number funnels all calls directly overseas. After finally getting my account cancelled, I was told I would owe them $200 for discontinuing service. This is wrong on so many levels. Despite hours wasted on hold and speaking to customer care and managers, they will not do the right thing and simply let me walk away. They have threatened me with collections, despite my leaving for obvious cause. I would like for my account balance to be removed in light of the poor service I have received.

  Business Response

  Date: 05/10/2023

  Hi *****,

  Thank you for taking the time to share your experience with EcoShield. We're sorry to hear that you had difficulties communicating with our customer service team and that you were dissatisfied with the results of our pest control service.
  We're glad to inform you that we have waived the $200 balance on your account as a gesture of goodwill. We understand your frustration and we want to make things right. Please note that we take all customer feedback seriously and we will be reviewing our scheduling and communication processes to ensure that we are providing the best service possible.
  

   

  Business Response

  Date: 05/10/2023

  Hi *****,

  Thank you for taking the time to share your experience with EcoShield. We're sorry to hear that you had difficulties communicating with our customer service team and that you were dissatisfied with the results of our pest control service.
  We're glad to inform you that we have waived the $200 balance on your account as a gesture of goodwill. We understand your frustration and we want to make things right. Please note that we take all customer feedback seriously and we will be reviewing our scheduling and communication processes to ensure that we are providing the best service possible.
  

   

• Initial Complaint

  Date:04/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract ends 5/15/23 and notice has been given on 4/13/23. Company has not acknowledged cancellation and appears to have a history of harassing customers who wants to cancel. I have had 6 bimonthly treatments resulting in fulfilling the one year of bimonthly treatments. I want them to acknowledge the cancellation and stop harassing me with unnecessary calls and emails.

  Business Response

  Date: 04/18/2023

  Hi Odessa,

  We apologize if the customer service representative was pushy in any way. This is confirmation that your account is closed and there are no other charges.

• Initial Complaint

  Date:01/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Based on the number of complaints for this business, I think there is a clear pattern of fraud and coercion. Someone came to my home representing this company. He claimed Ecoshield was more expensive, but this was because they offered bespoke service and guaranteed quality. He lied about my neighbors already using Ecoshield (which I was able to verify as a lie after living here a few months). I told him I was not interested in a contract, to which he offered a verbal assurance that there was no contract and no penalty for cancelling before two years were up. He said the two years listed in the paperwork was to "guarantee the price" he was offering me for the package. He said after two years, the price would go up, and that was the only reason they used the word "contract." A month later, I decided to give the company a chance. I signed up, and again, the female representative assured me that there was no contract. She said, think of it as a "two year trial period," with no penalty for cancelling. I received service from them about three or four times, and was dismayed to find that the promises the guy made were lies - their service was subpar and overpriced. When I attempted to cancel the first time, the representative kept me on the line for thirty minutes, refusing to let me cancel. He kept lowering the price, which implies to me that their prices are fraudulent to begin with. First it was a discount for the first month, and then a permanent discount. But he refused to let me cancel. I hung up with him and waited a few weeks, and then called back to get a different rep to cancel. Again, there was the refusal to let me cancel, as they kept lowering the price. When I said I wanted to cancel, they then said I would owe a $150 cancellation fee, despite my getting assurance from two different company representatives that there would be no cancellation fee. This company is fraudulent and a scam, and everyone should be warned about them.

  Business Response

  Date: 01/27/2023

  Hi ****,

  Thank you for reaching out and providing your feedback. We want to apologize for any frustration this may have caused. Based on your account notes and the signed documents we have on file. You signed up for a 24 month bi-monthly agreement. We have attached a copy of the Service Agreement you signed up for as well. As part of our 2-step verification process, after a new customer signs up, one of our customer service agents reached out to re-confirm all of the contact info, terms, and pricing. On 8/19/22 we were not able to reach you over the phone, but we did send you an email containing a welcome brochure. Please let us know if you have any other questions.

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18888610
  
  I am rejecting this response because: there is a clear pattern of employees verbally assuring customers that the agreement is just a formality, and there is no contract. I was assured by two separate employees. So this is clearly a deceptive pattern on the part of this company. Also, considering that I also never received a comprehensive rodent management plan as was promised as part of the initial service, I actually never received the service promised to me. They remain in violation.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/02/2023

  Hi ****,

  Were you able to review the document we attached? As mentioned in the document, rodent treatment is a separate optional service.

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18888610
  
  I am rejecting this response because: As I mentioned before, your representatives are encouraging people to DISREGARD WHAT IS WRITTEN. I received verbal assurance that I was receiving a two year deal that included rodent. I asked this very specifically and said these were my needs, and that I would not use your company without it. I also repeated twice that I DO NOT SIGN CONTRACTS and was assured that I could disregard what was written. OTHER CUSTOMERS HAVE HAD THIS HAPPEN TO THEM AS WELL.

  The concern with you all is that you are refusing to see that you have a systemic issue with dishonesty and blatant attempts to deceive potential customers for the sake of the sale. You NEED TO ACKNOWLEDGE this is the source of the issue and TAKE STEPS TO ADDRESS IT. And you need to waive the fee you are charging. STOP BEING A COMPANY THAT RELIES ON DISHONESTY AND COERCION. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I was originally using a company called trugreen and an Eco shield Pest Solutions sales representative came by to offer Pest control services. This company cancelled my original contract with ********, I'm not sure what they said to end the contract. However, they only sprayed once on the day services were obtained. I was scheduled for another appointment in which I was home and a man with a eco shield pest solutions truck entered my driveway. I opened the door and he never came in to spray the inside nor did he spray the outside. He sat in the driveway for a while and then left. I called Ecoshield to report the incident and they sent another technician out. Similar to the first technician Ecoshield sprayed outside and not the inside as promised. I was home at the time and the gentlemen never knocked on the door. He was finished in five minutes and left. I called again they reported the incident and offered to take a percentage off the services. At that point I asked them to speak with a manager because the representative on the phone would not cancel my services. I was told that a manager would call me back later. I did not receive a call back until a week later in which I asked for services that were not being done to be discontinued. I continued to get automated messages for technicians that were supposed to arrive and perform pest control services. Also, never showed up. I called and cancelled my contract for services that were never received. I paid for the initial spray and was billed for services that were not done. I believe that this company provided fraudulent activity and lied to my previous company to obtain customers. I never called trugreen to cancel. This was done on behalf of Ecoshield Pest Solutions. The services that were not provided led me to the decision to discontinue services with this company. Please see the credit card statement below where Ecoshield charged me twice and only one service was fulfilled. They have continued to add on an additional fee of $200.00 for canceling.

  Business Response

  Date: 01/26/2023

  Hi ****,

  Thank you for providing us with your feedback, we apologize for any frustration the experience may have caused. We've added a copy of the Service Agreement that was reviewed with you at sign up. As outlined, the egg cycle service takes place ***** days after the initial visit, which is why you were charged twice in that period of time. When you let us know that you wanted the interior serviced, we came out a week later on 6/21/22 to service free of charge. Please let us know if you have any other questions.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield came to my home and promised a service but did not do a satisfactory job on initial visit. I immediately called and said dont come out again. I paid the service that day and said never again. They want me to pay a cancellation fee to make them go away. I refuse to pay them when they did not hold up their end of the contract. They have never been to my home since the initial visit. All calls are re routed to a collection agency out of the country. I have written them as well as called.

  Business Response

  Date: 01/12/2023

  Hi *****,

  We have been to your home 3 total times. Your initial service was on 6/10/22, you had the egg cycle service on 7/13/22, and the 3rd visit was on 9/15/22. If you have been unhappy with the results, we offer free in between services we call touchup in order to tackle the issue in a different angle. 

• Initial Complaint

  Date:11/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for service with this company and the salesman guaranteed both my wife and I that after paying 2 consecutive payments we would not be billed a cancellation fee. However, I did sign the contract and the contract states otherwise but the salesman stated that the cancellation fee would be waived. There is a 100% guarantee policy but I have not been satisfied and have had to call service providers right back to the home because the work was done properly. I called and simply asked to not be billed as the salesman stated but the representative said we can't do that so I asked to cancel my contract and was sent a $150 cancellation fee. I would not like to be charged a cancellation fee because first both my wife and I was told it would be waived and secondly the service has not stood behind the guarantee policy. I still have spider webs and the bugs are still on my deck and I am spraying myself for bugs after paying EcoShield. I have attached the pic of the spider web taking right after the representative left which he forgot to take down and use the deterrent on.

  Business Response

  Date: 11/18/2022

  Hi ******,We want to sincerely apologize for your continued pest activity. We understand how frustrating that can be. We see you took advantage of our free in-between service to touch-up continued problemed areas. After you still wanted to cancel which was honored. We do apologize for the miscommunication with the sales rep during sign-up, but one of our branch reps gave you a call before services started. It's called a welcome to the family call which entails all details of the contract, services, fees, and cancellation process. We do that before services start so you have a full understanding and if you do not agree, you do not have to continue with the contract. That was done and agreed to by you on a recorded line so unfortunately, the fee will remain on your account. If there is anything else we can do for you, please let us know. Thank you.

• Initial Complaint

  Date:11/04/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a salesman from this company at my home about pest control for the yard. I already had a pest control company providing services. I was told by the salesman that their service was a little different and it would be a one time fee only of $129. After getting repeated reassurances from the salesperson that it would be a one time fee only, I agreed to the service that day, which was performed. On October 21st 2022, I received a text message from the company that they would be performing a service at my home. I was not aware that I had agreed to ongoing service. I sent a message to the company requesting that I be called prior to the service, and even recieve a text back that I would get a call. No one called me. I then received another charge on my credit card, for $129. I then called the company, and I was informed that I had entered into a 1 year contract with them, and they they had also done a service in August (for which I was also charged, but I had missed on my card statement). They sent me a contract in my email that I had "signed", and the signature on the contract is neither mine nor my wifes. It is not clear to me who signed this contract, since I was not aware of any such contract. The person that signed is not a member of my household.The company did agree to terminate services and waived the fee for this, but would not refund the fee for any of the services provided without my knowledge.My major concern is that this company is getting individuals into 1 year contract without their knowledge or consent, and I believe this to be fraudulent activity.

  Business Response

  Date: 11/29/2022

  Hi *****,

   

  On 11/3/22 one of our customer care managers gave you a call and confirmed that the $230 balance was waived. Please let us know if there is anything else we can do to help.

  Customer Answer

  Date: 11/30/2022

   
  Complaint: 18357771
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/02/2022

  There is no reason for a rejection in the response. Please advise. 

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18357771
  
  I am rejecting this response because:
  I understand that the cancellation fee was waived. However, I requested a refund of all services provided which I did not approve, which is essentially everything after July. 
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 12/09/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *****************************

  Business Response

  Date: 12/14/2022

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********.

  Regards,

  *****************************

  Business Response

  Date: 04/03/2023

  Hi *****,
   
  After further review, we will honor your request to refund the two bi-monthly services that took place on 8/25/22 and 10/26/22 for $129 each. Please confirm with us that the resolution suffices and we will initialize the refund process. Hope to hear from you soon and get this resolved. 

  Customer Answer

  Date: 04/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NO 100% Satisfaction Money Back Guarantee. This company is a complete scam. They would not cancel my service. Kept telling us they had to keep coming out to try to resolve. Even said they would send a supervisor who never showed up. Anthor technician arrived, apologized and told us that they lie to their customers to get business. We've have more ants and bugs than ever. Nothing they did to resolve helped and would not cancel. They wanted to give discounts for service; no thank you. Ma'am if you don't pay the remaining balance and cancel service we will put on your credit. Bully behavior of a company. We paid because we did not want anything to negatively impact our credit. Horrible, Horrible

  Business Response

  Date: 11/29/2022

  Hi Chonte,

   

  We are sorry to hear about the experience you had with EcoShield. When you let us know you were still having pest activity, we came out on 8/22/22 for a free touchup visit. These free in between visits are offered to provide you with a 100% service guarantee, but not a money back guarantee.