Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/25/24 I was approached by a door-to-door salesman on pest services for a rental home I was in. I was given a "great promo rate" and could get immediate service in the next couple of days. I initially said no stating that I would not be living in the home they would be servicing for much longer. The salesrep point blank told me I could move the service with discount when I went to the new place. I specifically asked about needing to cancel in the event I did not move or my new move location did not require pest services. Again explicitly he told me cancellation would not be an issue or result in billing if my move fell through or services. This is something I went over in detail each quarter when called about having them back over. Unfortunately the place I currently had to move to did not require the service, which they stated was fine. I told them I would contact them in the event I needed the services again. Flash forward to 2/6/25 when I get a text about a past due invoice. Why would I get an invoice for services I have not had in nearly a year? I did not receive the invoice via email/text/call. Just a text saying it was past due. Managed to login to see that I am now being billed 300 dollars on 1/22/25 to cancel the account? Nowhere did we talk about a cancellation fee. In fact I was told explicitly the opposite. Nowhere did we even talk about a commitment of any kind. It was sold to me because there wasn't one. There is no copy of the agreement on my account. I was never emailed a copy of the agreement. And this invoice conflicts directly with what I was told point blank by this shady salesman. I want out of whatever agreement I am in, I dont want to pay a fee I was told there would not be, and I want to stop receiving texts

  Business Response

  Date: 02/06/2025

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:01/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached at my house by an eco shield pest solutions service member about a free pest service; he said he was in the neighborhood anyway. But I had to sign a tablet stating he could come back and provide the service in 3 days. I own the fact that I should have read the document in its entirety, but I absolutely did not know I was signing a 2 year ************* forward a year and a half. I get a text quarterly that somebody is coming out to my residence to spray for bugs. I know for a fact on some of these occasions, which I was not home, nobody came out, or they did come out but just walked around the yard and left....I have very nosey neighbors. So I have tried to cancel services several times, I've been told no, I've been told I haven't completed my contract terms, I've been told it would be over $500 to cancel. This is rediculous, They lie to people, they trick people, they're stealing from people. I would never do business with this company and would strongly encourage others to not use them as well, and definitely read every word of the contract that they're not going to show you. Why should I have to pay for service not rendered!? I want out of my contact and I should not have to pay. I would also like to stop receiving nasty texts because I said they lied and I want out of my contract.

  Business Response

  Date: 01/14/2025

  ******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith and close your account. You can use this as written confirmation. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:12/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 6 months ago a door to door seller came to my home and offered me a no-commitment test of Ecoshield's services. I agreed initially to the 2 visits, and paid an initial fee. The first visit came and went with absolutely no impact on the pest issue. I called to cancel the follow up, and was told that they were a pair, and that I had already paid for the second. The *** from Ecoshield told me that it would be no further charge to do the second, and so I kept the appointment, after confirming that there would be no further service or future commitment. 2 months later they called to schedule, and I told them it should have been canceled. The new *** told me that nothing was cancelled, and that it was a 2 year contract and would cost $500 to cancel. For a serv This is deceptive and horrible business practice, and I want to cancel my agreement. I'm currently on hold again with the company, but avoid Ecoshield at all costs. The only thing they could do for me now is to release me from future service and waive the cancellation fee.Again, avoid ecoshield at all costs, their ***s will say anything for a sale, and lie to your face.

  Business Response

  Date: 01/18/2025

  Dear ******,

  Thank you for bringing your concerns to our attention. We understand the importance of ensuring clarity and satisfaction with our services. A copy of the agreement signed at the time of enrollment is attached for your review.
  To provide transparency, our sign-up procedure involves a detailed presentation by our sales team, during which the terms of the agreement are thoroughly reviewed. Once the customer agrees, the agreement is signed, and a copy is sent to their email for records. Following this, we initiate a two-step verification process through a "Welcome to the Family" text message. This message reiterates the agreement details and requires a "yes" response to confirm and authorize the start of service.
  Regarding the Annual Commitment Discount Payback, this is applicable when early cancellation occurs, as the initial service discount is based on the expectation of a full agreement term. We aim to ensure our customers are informed about this during the sign-up process.
  We take your concerns seriously, and our 100% service guarantee ensures that if covered pests persist, we offer complimentary touch-*** as needed after the egg cycle service. If there are any specific unresolved service issues, we would be happy to assist further.

   

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield marketing guy come knocking on my door and started telling about how indepth their pest control treatment is and how if I were to get a pest infestations, that I would get one month free. 4 months into it I had ant infestations and ecoshield refused to honor this. I saw on video they did not spray the whole property as they said in the marketing call. I tried to cancel and they tried to charge me cancellation fee of 190 dollars. This company charges way more than other pest control companies and lead a really shady business practices. They put my termination fee into collections.

  Business Response

  Date: 01/07/2025

  Hi ****,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is supposed to treat pests for our home. We had a wasps nest in our eave for almost 2 months. After at least 5 phone calls and an infestation inside the house, they sent someone out to "remove" the nest. This person did not even try to remove the nest, they just sprayed wasp killer up into the eave. Anyone can do that. When calling to cancel service after that disaster they charged me a $200 cancellation fee. Shameful.

  Business Response

  Date: 12/02/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please email a confirmation and receipt showing no outstanding balance to my email ******************* Thank you.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We began service with EcoShield after a door-to-door salesperson offered a deal to address our pest issues, assuring us we wouldn't have to worry about bugs or insects. We agreed on a price for what we understood to be an every-other-month service. The specific issues we wanted resolved were ants, spiders, and other pests inside our home and garage. The salesperson assured us their treatment would guarantee results against these pests and that someone would spray both inside and outside our home.However, after the initial service, our pest problem worsened within a week. We were told a second service was scheduled, but it made no noticeable improvementin fact, our pest issues seemed to escalate. When we requested a follow-up treatment, we were informed this would increase our rate, remove promotions, and alter our regular service schedule.We decided to cancel the service due to its ineffectiveness but were repeatedly denied during the cancellation process. We were told there would be a $300 cancellation fee per the contract, despite EcoShield failing to uphold their guarantee. A representative even admitted they had not fulfilled their contractual obligations, yet still insisted on charging us.EcoShield then offered a free treatment and a discount if we maintained the service, but we declined because their treatments had proven ineffective. Based on our experience, we doubt they used proper pesticide products and suspect their treatments may have worsened our pest problem. We have since worked with a reputable pest control company that immediately and effectively resolved the issues EcoShield exacerbated.Attempts to contact the salesperson who provided their business card have gone unanswered. Additionally, the customer service representatives we spoke with were rude, dismissive, and unhelpful. EcoShield failed to honor their service guarantees, misled us during the sales process, and provided substandard customer support.

  Business Response

  Date: 11/20/2024

  Hi ********, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:11/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint against Ecoshield Pest Solutions for dishonest and deceptive practices. On July 6, 2024 we were approached by ***** *. with Ecoshield while outside doing yard work. ***** informed us that he was going around the neighborhood to offer discounted pest control since, according to him, several of our neighbors were already using their services. He went on to explain they had just opened a new branch of his fathers company and asked if we were interested in supporting their small, local business. We are big advocates of supporting local businesses so were open to speaking with him. ***** repeatedly told us he could guarantee a thorough job and that he would personally be performing the services. We have not seen him since. In fact, we have never seen the same individual twice. An installer will show up, lightly sweep for outdoor cobwebs for 5 minutes around high traffic areas and then spread a chemical mix around the house perimeter for another 5 to 10 minutes. Very little attention to detail is made yet the cost is just under $200 per visit. Specific services and details ***** mentioned during his sales pitch have never been addressed. The icing on the cake is the contract period is 24 months with a $300 cancellation fee. The fact that they charge a $300 cancellation fee to recover the cost of their initial application is also abhorrent, especially considering that the cost of materials used in our last application equate to a grand total of under $20. They profit off of high pressure sales tactics and buyer's remorse. We are deeply disappointed for being lied to. Ecoshield is not a small local business, nor has the person we thought we were agreeing to do business with ever returned. On top of all this, the actual services paid for have been inadequate at best. I am requesting immediate cancellation of my contract without penalty or cancellation fee, incurring no further charges.

  Business Response

  Date: 11/14/2024

  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message on 7/6/2024 at 1:34 P.M.. 
  
  At this time, with the text messaged being acknowledged and contract being signed, we are unable to process a refund. 
  
  Best,
  

• Initial Complaint

  Date:11/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a rat problem, they came in and said that we had to have all of our homes insulation removed and then added in new insulation. They did all this, still had rats. They came back out, did more work to try and find the rats, set out traps and secured entry points. We finally found the spot that we think the rats were getting in and we blocked it with a rock and praise God we have not had any more rats or at least that we know about. We got a loan to cover the expense of this, it was crazy expensive, but we paid for it as we had ordered the service. No problem with that. They kept wanting to come to our home and offer pest control. They came into our home ONCE, they did nothing on the exterior. They kept showing back up and wanting us to pay every other month, yet they were not doing anything, literally walking around our home for 5 minues and then leaving. We found aunt piles, spider webs on the patio, multiple bugs inside our home and so we said we want to cancel this service. I had just paid them the $162 that they kept billing me every other month and I told them to cancel my service. I gave them the 30 days notice and had just paid for the bi monthly bill. They said they will cancel but keep trying to get me to pay more. NO!! Enough is enough! They literraly have done nothing, yet are hounding me for another $162. I have had at least a dozen calls with them, they will blow you up with harrassing emails and text messages non stop, so much that I have had to BLOCK their number to get them to leave me alone over $162 dollars. We have paid this company $16724 and we do not want their service. I don't owe them any money and they will not stop!! Help!!

  Business Response

  Date: 11/16/2024

  Dear BBB,

  This is a ************* customer for the ********************** business in that area. Please transfer this complaint as it was incorrectly submitted to our business servicing the *************** area.

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, 2024, an EcoShield representative, ****** *****, solicited pest control services at my home. I explicitly agreed to a one-time treatment solely on the condition that all spider webs around my house would be removed and a preventative spray would be applied. ****** assured me multiple times that EcoShield could meet these requirements.On June 13, 2024, a technician, ******* *****, arrived at my home. According to security footage, he spent only 15 minutes on the property, from 4:30 PM to 4:45 PM. At 4:44 PM, I received an automatic email stating that the service was complete. When I inspected the property later that evening, I found that not a single spider web had been removed, and it appeared no meaningful treatment had been performed.Following this unsatisfactory service, I made multiple attempts to contact EcoShield to cancel the service and report my dissatisfaction. Despite repeated calls, emails, and texts, I was unable to reach anyone for assistance. My efforts to communicate my concerns were entirely ignored.Due to the lack of response and the failure to provide the promised service, I disputed the $229 charge with my credit card company. After reviewing the case, my card issuer agreed and issued a chargeback, reversing the payment.Despite my numerous attempts to cancel further service, EcoShield continued to bill me, claiming an unpaid balance of $229. Recently, EcoShield escalated the balance to $500 without justification. I was subsequently contacted by A.R.M. Solutions, a collections agency, regarding this disputed charge, which has caused significant harassment and distress.Request for Resolution: I request that EcoShield acknowledges their failure to deliver the promised service, ceases any collection attempts, and adjusts my account balance to $0. EcoShields misleading practices and lack of customer support have created a distressing and unprofessional experience, and I am filing this report to warn other potential customers.

  Business Response

  Date: 11/06/2024

  Hi there, 
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:10/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint regarding EcoShield Pest Solutions for deceptive practices. During signup, the sales ***resentative briefly flashed a lengthy service agreement on an iPad, directing my attention only to the monthly charge. At no point was there mention of any commitment period or cancellation fee.The pamphlet provided advertised an interior flush as part of the service, yet no technician ever entered my home. When I followed up, the sales *** assured me it would be addressed during the next visit, but it never was. Outdoor services were also minimal, consisting only of a superficial spray around the yardfar inferior to my previous provider, who performed comprehensive inspections, swept webs, and set traps.Over four months, I paid over $600 for these inadequate services, wasting additional time managing scheduling and administrative issues. When I called to cancel, I endured 30 minutes of high-pressure tactics before the ***resentative agreed to cancel, imposing a $300 ****** legal counsel advises that these actions may violate the Georgia Fair Business Practices Act due to misleading and deceptive practices. I encourage other customers facing similar issues to seek legal advice. I am requesting immediate cancellation of my contract without penalty and a resolution to this matter.

  Business Response

  Date: 10/18/2024

  Hi ***, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best,