Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,

  I am writing to formally lodge a complaint against Ecoshield Pest Solutions - ******* for their failure to resolve the ongoing issue and for charging me for unauthorized service.

  1. Despite multiple communications, Ecoshield Pest Solutions - ************;has not taken any action to address the issues with the first service they provided.
  2. On July 2nd, I was charged an additional $169 for a service that I had explicitly rejected in advance.

  On June 28th, I informed Ecoshield Pest Solutions - ******* that I did not want the second service, which was originally scheduled for July 2nd, until the issues with the first service were resolved. We agreed to postpone the second service to July 12th to give them time to address the initial issues. Despite this agreement, a technician still came to my house on June 28th. I told him I had rejected this service since the issues with the first service were not resolved. The technician walked around my house for approximately 10 minutes, and I am unclear on what, if anything, was done during this visit. I was subsequently charged $169 for this unauthorized service.

  I am requesting a full refund for the unauthorized charge and the cancellation of the service agreement with Ecoshield Pest Solutions - *******. I trust that the BBB can assist in resolving this matter promptly.

  Thank you for your attention to this issue.

  Sincerely,

  ***************

  Business Response

  Date: 07/04/2024

  Hello,
  
  Thank you for bringing this matter to our attention and providing the communication with the contracted summer sales representative. Management is currently reviewing this issue, and we will get back to you as soon as possible. We appreciate your patience as we work towards providing you with a fair resolution.
  
  BBB, please keep this complaint open.

  Business Response

  Date: 07/20/2024

  Dear Long,

  Thank you for bringing this matter to our attention. We have processed a $169 refund back to the card on file. 

• Initial Complaint

  Date:06/27/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21910111
  
  I am rejecting this response because:
  They are staying they do not serve this are but the information I received that I listed was in my billing statement. I am assuming they are lying 
  Sincerely,
  
  Dior Agosto

  Business Response

  Date: 07/02/2024

  BBB,

  Please transfer this complaint as it is not a consumer in the *************** area, which we service.

  Customer Answer

  Date: 07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Dior Agosto

  Business Response

  Date: 07/07/2024

  BBB,

  The consumer has now opened a new complaint for the correct business under BBB of ******************* & Eastern Pennsylvania complaint #********. Please close this complaint as it was entered to the wrong business location. 

• Initial Complaint

  Date:06/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21904496
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** contract. They agree that the egg cycle is part of the initial service but billed as a bimonthly service - this is very deceptive. Of course, the salesman is not answering my text. I find it misleading that the egg cycle is being sold as part of the initial service but being charged as a bimonthly service. This is poor customer service and misleading and I requested a waiver for the egg cycle of $160.

  Business Response

  Date: 06/26/2024

  BBB,

  This is a *************** area customer. Please transfer this complaint out of our business servicing the ******* IL area.

  Business Response

  Date: 07/04/2024

  Dear *****,

  We reviewed your account and found that you responded "yes" to understanding that the egg cycle visit was a billable service charge. Please see a screenshot of our CRM system showing your phone number and response to the welcome text.

  Please let us know if you have any other questions or concerns.

  Customer Answer

  Date: 07/09/2024

   
  Complaint: 21904496
  
  I am rejecting this response because: my concern is poor customer *******, descriptive sales pitch and bad practice. I can read a contract. If the egg cycle is considered a bimonthly payment then my ******* should have been scheduled in July and not June. I would prefer my billing cycle be pushed out a month to compensate for the June ******* you billed me for. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/08/2024

  Dear BBB,

  We do not see any details or message for the rebuttal from the consumer, please advise.

  Business Response

  Date: 07/10/2024

  Dear *****,

  Attached is a copy of the Bi-monthly service agreement which outlines the egg cycle service visit taking place ***** days after the initial, and as mentioned on the previous confirmation text, it also confirms the visit being a billable service visit. 

• Initial Complaint

  Date:06/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21643381
  
  I am rejecting this response because: it is completely illogical that I provide my new address so you can either come and bother me again with more solicitation or even use it as an excuse to continue the service. Plus, why would I provide this company with my personal information? We said we were moving when we signed the contract and it was assured that we would have no issues canceling. 
  
  Sincerely,
  
  *********************** Repiso

  Business Response

  Date: 05/30/2024

  BBB,

  This complaint was submitted to our business serving the ************* area, but the consumer is from the *************** area. Please remove this complaint from our business as this is not one of our customers. 

  Business Response

  Date: 06/17/2024

  Dear *****,
  
  We reviewed the call notes from 5/14/24, and our representative informed you that we would waive the annual commitment discount payback for canceling the agreement prematurely if you provided a proof of move document. As of today, we have not yet received this document.

  Customer Answer

  Date: 06/22/2024

   
  Complaint: 21643381
  
  I am rejecting this response because: I already paid the fee and I am not giving away my new address to a scammer company. If I was allergic to the products you use what would I have to do to prove it? Disclose my medical records? Its a ridiculous and unreasonable ask. 
  

  I dont want any compensation. I just want to warn people of the way you conduct your business which is at the very least deceptive and dishonest. 
  
  Sincerely,
  
  *********************** Repiso

  Business Response

  Date: 06/22/2024

  Dear *****,

  In order to waive the annual commitment discount for canceling the agreement prematurely, we require verification of your move. If you can provide a proof of move document, we will be happy to assist you further.
  
  As of now, the $250 annual commitment discount payback remains valid. We appreciate your understanding and are here to help if you decide to submit the necessary documentation.

• Initial Complaint

  Date:06/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************mer service, that I was informed of the cancellation fee, which I find to be completely unreasonable and deceptive.I feel utterly misled and deceived by your sales practices and the lack of transparency in your contract terms. This situation has caused me considerable stress and inconvenience, and I believe it is a gross misrepresentation of your company's services.I request the following actions be taken immediately:1. The cancellation of my contract without any additional fees.2. A review of your sales practices to ensure no other customers experience the same deception.I trust that you will address this matter with the urgency and seriousness it deserves. I expect a prompt response to this complaint, as well as a resolution that rectifies the issues caused by your company's sales practices.Thank you for your immediate attention to this matter.

  Business Response

  Date: 06/12/2024

  Hi ******,

  We are sorry to hear about the experience you've had. We will make sure this gets addressed. Before we move forward with any changes and resolutions. Can you please confirm your relation to the account holder? We do not see you listed as an authorized contact.

  Customer Answer

  Date: 06/14/2024

   
  Complaint: 21830981
  
  I am rejecting this response because:Reason: in their response they just asked me what is the relationship between me and the account holder and didnt provide any resolution. And Im the account holder who filed this complaint. 
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21830981
  
  I am rejecting this response because: 

  Im the account owner, I put my preferred name in this complaint case. Please help me out with this issue.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/20/2024

  Dear ******,

  As previously mentioned, your name in the complaint does not match the name found on the account information you provided. Before we are able to disclose any information or make any changes, you would need to have the account holder reach out and add you as an authorized contact. They can reach me directly at ********************************.

  Business Response

  Date: 06/25/2024

  Dear BBB,
  
  As outlined in the attachments, the consumer who entered the complaint does not match the name on the agreement, which is why confirmation was needed to proceed with any changes.
  
  Dear ******,
  
  We have reviewed the account notes and confirmed that all sign-up procedures were properly followed. The agreement was reviewed, signed, and a copy was emailed to you for your records. As part of our two-step verification process, you responded "yes" to understanding the services, pricing, length, and cancellation procedure. Attached is a screenshot of your affirmation, as well as the agreement.
  
  To prioritize customer satisfaction and avoid any further frustration, we have waived the $321 annual commitment discount payback as an act of goodwill. There are no additional charges, and your account is now closed.
  
  If you have any further questions or need assistance, please feel free to contact us.

• Initial Complaint

  Date:05/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service from this company is horrendous, we've tried multiple times to contact their customer service and cancel it And have not been successful. We have completed our contract and have had to cancel our debit card to prevent future withdraws from this company.And then that we no longer want their services and they continue to come out.

  Business Response

  Date: 05/13/2024

  BBB,

  This consumer is within the ************************************ business location boundaries. Please transfer this complaint out of our business in ******* ******* as this is not our customer. 

• Initial Complaint

  Date:04/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against EcoShieldPest regarding an egregious encounter with one of their door-to-door sales representatives. On April 8, 2024, a salesperson from EcoShieldPest visited my residence and engaged in deceptive tactics to secure a contract for pest control services.Despite clear indications that we were not interested in their services, the salesman persistently pursued my senile father into signing a contract. Not only did my mother explicitly express our lack of need for additional pest control services during the sales pitch, but she also reiterated this over speakerphone in front of the representative. Despite our clear refusal, the salesman misled my father into signing a contract under false pretenses, claiming it was merely to confirm their interaction.Following the salesman's departure, we were shocked to receive an email confirmation of an appointment along with a contract for a year-long service commitment. Despite our immediate attempts to cancel the service, EcoShieldPest refused to accommodate our request, instead misleading us that the contract would supposedly "cancel itself within 3 days."Further investigation into EcoShieldPest's terms revealed a strict 3-Day cancellation clause, along with a substantial $400 cancellation penalty thereafter. It is deeply concerning that the company failed to disclose these terms during the sales process, leaving us unfairly bound to a contract we never willingly entered into.This experience has not only caused undue stress and frustration but also raised serious doubts about EcoShieldPest's business practices and ethics. I urge the Better Business Bureau to investigate this matter thoroughly and take appropriate action to ensure that consumers are protected from such deceptive practices in the future.I appreciate your attention to this matter and look forward to a prompt resolution.

  Business Response

  Date: 04/10/2024

  BBB,

  This consumer lives in the *************** and submitted a complaint to our business in ******* *******. Please remove as this is not one of our customers. 

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was solicited at my residence for service. They said could be canceled at any time and after 3/4 mo I no longer saw the need. They continued to bill and I refused and next I know theyve turned over a $400 bill to collections!! That amount is totally unjustified!

  Business Response

  Date: 01/09/2024

  Hi ******,

  Thank you for reaching out and providing us an opportunity to address your concerns. The current balance of $408.95 is due to the 9/13/23 bi monthly service visit, an $8.95 late fee, and the annual commitment discount payback of $221 for canceling the agreement prematurely. We reviewed our records and found that you signed up for our annual bi monthly service plan. Attached is the Service Agreement that was emailed to you after signing up, and a screenshot of our 2-step verification text. Please let us know if you have any questions or concerns.
  

• Initial Complaint

  Date:12/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed onto use the Ecoshield services as the bi monthly subscription model. The field sales agent who came to our door explicitly stated we can cancel at any time with no penalty. That was a big reason we felt comfortable trying out the service in the first place. I never signed anything, I only texted yes as an affirmation to the services. Now that we cancelled the service, Ecoshield is charging us over $300 and threatening to send it to collections if we don't pay. We never even signed an actual contract. This is not right.

  Business Response

  Date: 01/04/2024

  Hi ********,

  
  Thank you for reaching out with your concerns and providing us with an opportunity to address them. After conducting a comprehensive review of your account, we have confirmed that you signed up for an annual bi-monthly service plan. Our records indicate that this plan was presented to you on 7/21/23, and a copy of the service agreement was promptly emailed to you after your signature and initials were obtained. For the BBB's reference, we have attached a copy of the service agreement.

  
  Should you require any further information or have additional questions, please do not hesitate to let us know. We are committed to ensuring that your concerns are addressed adequately.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I began services with EcoShield for outside insects during the summer of 2023. A technician came out and sprayed my yard with the chemicals they use to supposedly rid of the insects every 2 months. Within the 3rd month, nothing has changed and the insects continued to run rampant. I called EcoShield and they had someone come out to do a once over free of charge. After a week I had the same results. I was being charged $210.94 every 2 months for a service that did not rid of my insect problem in my front and back yard. I paid in total $421.88 for 2 times service was conducted. I contacted EcoShield and told them that I was dissatisfied of the product and services and advised them that I wanted to cancel the service because it wasnt working. They continuously tried to offer me the same services for a lesser bimonthly payment while I was on the phone with them. The call then suddenly disconnected without us coming to any agreement. I immediately called back and spoke to a different person who advised me that the services was canceled and I owed a cancellation fee of $320.00. It was very unprofessional and I should not have to pay a cancellation fee for a service that didnt work as promised and which I was very unsatisfied with.

  Business Response

  Date: 12/21/2023

  BBB,

  This consumer is from **, we only service ******* ******* area. Please remove this complaint from our business profile as this is not our customer.