Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Door to door sales people told me they have discounts external and internal for $200, So I hired them doing 1 service at 6/25/2024. But a few days later i found out this is a subscription, when you hire them, you automatically booked 1 year services ,which they never mentioned, and they never send me the documents. So I call them for cancellation, then they tell me there will be a cancellation fee $160. They signed me for a subscription I never agree for, and now want me to pay they to cancel it. Totally a scam .

  Business Response

  Date: 08/05/2024

  Dear BBB,

  This is a Twin Cities area consumer, but the complaint was submitted to our business in ******* *******. Please transfer to the correct business.

  Customer Answer

  Date: 08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Xinjie ****

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired EcoShield to do a pest exclusion of my house. They said that they sealed up the house and then put in new insulation in my attic. This was originally done on 11/12/2022 and then I signed another 1 year exclusion annual renual on 11/1/2023. I had another pest company come out to take a look and they noticed lots of areas that were completely overlooked and not done properly. They said that the work was not correct nor done well and advised against having EcoShield come back out since they didn't use the correct material and didn't follow up properly. I spent $1,250 for the initial exclusion and $13,950 for the insulation removal and new insulation in the attic. I had several follow up appointments and then an annual exclusion renewal which was meant to keep the house sealed. The photos that my new pest company provided show 30 areas that pests can come into the house and I now have evidence of rats again. I have called EcoShield and they are extremely hard to get a hold of and I am always routed to off-shore call centers where they do not understand my complaint. The materials that were used were incorrect in sealing the house and I don't feel that they can do the job to make it right. They have taken advantage of me as a new homeowner and I feel that I am due a full refund due to the poor work and lack of reasonable follow up.I would never use this company again and I would like to warn others to not use them for pest services. Can you help me get my money back?

  Business Response

  Date: 07/29/2024

  Dear ******,
  
  Thank you for providing your feedback and allowing us the opportunity to address your concerns. I have reviewed your account and see that we have a follow-up visit scheduled for tomorrow, July 30, 2024, with our Service Manager to address these concerns.

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22004285
  
  I am rejecting this response.  The local service manager came out to my house on 7/30/24 aroudn 3PM and I asked him to look around the exterior to determine if the exclusion was done properly and then to come inside to the attic to see if the insulation was put in properly.  The manager took pictures outside and said that they didn't use the correct exclusion screen size, missed holes, and other areas.  He didn't go under the deck where there is a large hole but agreed that they did not do a good job.  He went up into the attic and saw that they didn't add the required amount of insulation that they said that they would.  He saw areas where there was no insulation and others that was only a few inches deep when it was supposed to be around 15 inches deep.  He said he would get with his manager and they would call me.  They have not done that and I am still requesting a full refund for them not doing the job properly and being completely neglegent which has caused me to have to hire another company to come out and treat my house for rats and finally seal it up from pests.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/05/2024

  Dear ******,

  It looks like there has been a bit of back and forth phone calls with one of the local managers. We apologize that you have not been able to get connected at a time when both parties are available. The local General Manager has been informed of your concerns and we will be reaching out over the phone as soon as possible. We appreciate your patience as we work to get this addressed.

• Initial Complaint

  Date:07/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in today and spoke to ********* and I mentioned to her when I first signed I requested certain dates to come to my house and to be alerted ahead of time since I work everyday.I got charged June 22,2024 $179 for the service and I also paid on May the initial as I was promised when I signed on I would have someone that would alert me when they arrive or are heading that which I have not gotten. Now, they want to to keep offering me discount at first it was $30 discount now $50 and wants to offer a free service after I mentioned its not free if I paid for something that I did not receive. She proceeded to state that they alerted me and sent me a reminder when I mentioned to them to specifically let me know 1 hour in advance that they are on the way because I work which they have failed to do . MIND YOU, they made me cancel my previous service with another company and this is by far the WORST COMPANY EVER! Also, now that I want to cancel I had to pay the $179 plus $200 for ending the contract and I told her why would I do that for the lack of service I am receiving she said that that is the only way and I would get sent to collections if I dont pay. I tried getting another manager but she has me on hold and wont transfer and then she tries to sell me again to stay with the company and she would give me free service after I just paid and then you threatened me to send me to collection for a service I am not receiving !? HORRIBLE DO NOT DO BUSINESS WITH THEM. Then again once again she is trying to sell me again and now she is giving me a $80 discount CRAZY! She just has me on hold and hold and avoids transferring me to a manager.Now a manager can not contact me until 3-5 days to return to my call and she reduced my account to 12 months sales pitch. After trying to cancel now shes messing up my credit for $200 that a SERVICE THEY DID NOT DO! ********* is the worst! She tried selling me again after telling me she would send me to collections.

  Business Response

  Date: 07/18/2024

  Hi *********, 
  
  Thank you for reaching out to me with your concerns and explaining to us your current situation. I understand where you are coming from and empathize with your situation. As a result, we have agreed to waive the $200 annual commitment discount payback fee in good faith. 
  
  This is because we want our customers to remain happy and leave with a good taste in their mouth knowing we did everything we could to make sure your overall experience was as perfect as we were able to!
  
  As of now, there is no balance on your account. I will send you an email with an invoice attached showing it has been taken care of on our end. If there is anything else we can do to help you out now or in the future, we are hopeful you won't hesitate to give us a call!
  
  Best regards,

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just discovered after trying to cancel that I signed a 2 year contract which I specifically asked the kid that came to my door. He said "it's month to month and you only pay the $150 discount fee from your initial service if you cancel"I was charged $199 the day I signed up with the kid at my front door. They charged me another $1999 less than 30 days later after the kid had told me they bill bi-monthly.The kid had an ipad of sorts and I never received anything that stated this was a 2 year contract. No disclosure, no nothing now they want to charge me $800 to cancel. I am seeking assistance for a refund and most importantly my service cancelled with no additional fees. Thank you

  Business Response

  Date: 07/17/2024

  Hi ******, 
  
  Thank you for taking the time to reach out and voice your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. After taking a look into your account notes, I noticed that you received a "welcome to the Family" text that gave information in case you didn't get all of it during sign-up. Unfortunately, at this time we will not be able to issue you a refund due to the acknowledgment of this text. As for the cancellation fee of $150, that was communicated to you, if not during sign-up then directly after from our "Welcome to the Family" team that sends out a short summary of what you just signed up for in case you didn't get all the information, or in case you have decided our service isn't for you. In that text sent on 6/08/2024, the message goes over the initial visit and egg cycle both being billable services, the cancellation process which includes being invoiced a fee of the initial discount given at the time of sign-up, and the duration of your contract. We give the option to respond "yes" meaning you agree to all terms and are ready to begin services, or "no" implying you do not agree and do not wish to start services. I want to again sincerely apologize for the unsatisfaction you have encounter. I have attached screenshots of the text messages between you and our representative. If there is anything else we can do for you, please don't hesitate to reach back out.
  
  Best, 

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21998484
  
  I am rejecting this response because:
  When you have a salesperson knocking on your door and telling you to sign here and look for a text, there is no time to read through everything as they are walking you through the process and dont leave until everything is signed and responded to. 
  

  this is the worst kind of sales tactic and texting yes to a text can surely not being binding due to my payment being processed at time of sign up etc. then less than 30 days later i am charged again and when my husband calls hes told we signed up for a 24 month contract  

  This is a deceptive sales tactic and I will be cancelling the services for the shear fact of dishonest and rushed and buried sales at your doorstep  

  Sincerely,
  
  ***************************

  Business Response

  Date: 07/18/2024

  Hi ******, 
  
  Thank you for getting back to me. The text we send at the time of sign-up to give you all the details that I went over in the previous response is you saying you agree too the fine print. That is your time to say you didn't know it was a contract, you didn't know the initial appointment and egg cycle was billable, or say that this just isn't for you. You had already signed your contract, we just have a separate team to go above and beyond to give you the three main bullet points in the contract. I do apologize for any confusion, however the text was sent and acknowledged with no feedback of questions or concerns. So at this time, we are denying a refund or waiving the cancellation fee. 
  
  Best, 

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21998484
  
  I am rejecting this response because: It's deceptive and you guys know it. I asked directly if it was a contract and your employee lied to me. The fact that you can't acknowledge that the sales tactic is deceitful and deceptive is crazy. You have billed me twice and it even says on the invoice bi-monthly - nowhere on any email or invoice does it state I signed a 2 year contract. A text is a lame excuse to determine a legally binding contract. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to someone from EcoShield on 7/13 about a tentatively plan for pest control. Afterward, I heard from my landscaper saying they will be treating my lawn and side of my house with natural pest control, so I no longer need this service. I called to cancel my appointment (on 7/19) and account, but instead my appointment got rescheduled to 7/23. I all appointments canceled and my account closed.

  Business Response

  Date: 07/17/2024

  Hello, 
  
  Thank you for reaching out and letting us know the situation. I took a look into your account and it looks like everything was closed upon request yesterday, 7/16. If there is anything else we can do for you, please don't hesitate to reach out. 
  
  Thank you! 

• Initial Complaint

  Date:07/09/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 30th of 2023 one of Ecoshields salesman came to my door despite the "no solicitation" sign and said they were doing service in the neighborhood. He asked if I would be interested in signing up I said no but the salesman kept putting pressure on me offering discounts and deals and and incentives to sign up with him ubtil I eventually caved and signed feeling it was the only way to get him to leave beside actually becoming rude and telling him to go. I mean this went on for the better part of a hour. As I went through the agreement we never spoke about there being a fee to stop service and now they've threatened to send me to collections after harassing me with calls and emails for months. I'm moving and they want more of my personal information to show I've moved but I don't feel comfortable giving them that information because of the uncomfortable encounter I had with their company at my old address and they're asking for me to send personal documents that I'm not comfortable sending to them and essentially that's the only way I can get away for paying this fee that I wasn't aware of when being pressured into signing.

  Business Response

  Date: 07/12/2024

  BBB,

  This is a west Chicago IL customer, please transfer this complaint to ********************************* business location, as this is not one of our customers.

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 21961292
  
  I am rejecting this response because: Business did not help or resolve issue
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 07/15/2024

  As previously stated, you submitted this to the wrong business servicing the *************** area. 

  Customer Answer

  Date: 07/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:07/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was taken advantage of by this company a few weeks after moving to the **. They locked me into a contract saying it's the only way to manage pests in our area and that "all of our neighbors" are with them too. They have not completed their services as promised, I am frequently calling them back to deal with issues they missed. On the most recent service, the security cameras show the technician only glancing into the back yard and then leaving. They have not held up their end of the contract and I am stuck for another 12 months with them as they will not release me from their contract.

  Business Response

  Date: 07/09/2024

  BBB,

  This is a ********* area consumer, please transfer this complaint out of our business servicing ****************

• Initial Complaint

  Date:07/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around late April early May someone came to my door at 9pm, I answered not knowing and wondering why someone is banging on my door that late at night. I open the door to a young man claiming he was a salesman for ECO shield pest solutions, he gave a brief explanation on what they do etc. I told him Im not interested at that moment and asked if he could come back. He said if I fill out a form saying he was allowed back that he would be back the next day, so I filled out the form and received a text saying if you agree reply YES I never replied to any of those text asking if I agree. I waited for him to come back the next day to go over everything but no one showed up. 3-5 days later I look outside and see ECO shield spraying without my permission. I then call the number on the text and they tell me in order to cancel I would have to pay $160 fee, the thing is I never knew I was under any sort of contract so I shouldnt have any fee or any charge related to them. The salesmen told me something completely different, they claim they have a signature but the signature that they have is not my signatureAll I want is for whatever account I have to be closed and for the cancellation fee to be dropped. I called earlier today and ECO shield said I have 30 days until they send it to collections, this is terrible! Im finally reaching out to the BBB after Eco Shield wouldnt stop texting and calling asking for this cancellation fee that I again never signed up for,We also have a no Soliciting Sign!I hope for this to be resolved asap!

  Business Response

  Date: 07/07/2024

  Dear ******,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration you have experienced. The $160 balance has been waived, there are no other charges, and your account is now closed.
  
  Thank you for giving us the opportunity to resolve this for you. If you have any other questions or concerns, please let us know.

• Initial Complaint

  Date:06/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my service with ecoshield in May of 2024 because I was moving to a apartment i told them i couldnt use their service because I dont own the property they said I would have too send proof of my new address bye Email. I did. Now i received a letter from a debt collector saying I owe $161.06 for canceling my contract early. This is not ****** and I should not have to pay.

  Business Response

  Date: 07/04/2024

  BBB,

  This is a Twin Cities area consumer, please transfer out of our business servicing the *************** area.

  Customer Answer

  Date: 07/05/2024

   
  Complaint: 21923245
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/09/2024

  BBB,

  Please review the messages found within this complaint ID, the complaint needs to be transferred.

• Initial Complaint

  Date:06/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The employee, *************************, from the EcoShield Pest Solutions company promised to provide mosquitoes treatment, hornet and wasps treatment and armadillos treatment for my house and the cost of those treatments will be covered by the agreed price for the first service when he wanted to me sign a contract with his company at the very beginning. I had paid his company the price for the first service. But later it turned out that his company did not perform those services as promised and wants to charge extra fees for providing those services, which violates what the company's employee had promised.

  Business Response

  Date: 07/04/2024

  Hello,
  
  Thank you for bringing this matter to our attention and providing the communication with the contracted summer sales representative. Management is currently reviewing this issue, and we will get back to you as soon as possible. We appreciate your patience as we work towards providing you with a fair resolution.
  
  BBB, please keep this complaint open.

  Customer Answer

  Date: 07/05/2024

  Dear Better Business Bureau,

  I am writing to formally lodge a complaint against Ecoshield Pest Solutions - ******* for their failure to resolve the ongoing issue and for charging me for unauthorized service.

  1. Despite multiple communications, Ecoshield Pest Solutions - ************;has not taken any action to address the issues with the first service they provided.
  2. On July 2nd, I was charged an additional $169 for a service that I had explicitly rejected in advance.

  On June 28th, I informed Ecoshield Pest Solutions - ******* that I did not want the second service, which was originally scheduled for July 2nd, until the issues with the first service were resolved. We agreed to postpone the second service to July 12th to give them time to address the initial issues. Despite this agreement, a technician still came to my house on June 28th. I told him I had rejected this service since the issues with the first service were not resolved. The technician walked around my house for approximately 10 minutes, and I am unclear on what, if anything, was done during this visit. I was subsequently charged $169 for this unauthorized service.

  I am requesting a full refund for the unauthorized charge and the cancellation of the service agreement with Ecoshield Pest Solutions - *******. I trust that the BBB can assist in resolving this matter promptly.

  Thank you for your attention to this issue.

  Sincerely,

  ***************

  Business Response

  Date: 07/20/2024

  Dear Long,

  Thank you for bringing this matter to our attention. We have processed a $169 refund back to the card on file.