We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Food Wholesalers

Prime House Direct, Inc.

This business's accreditation status is suspended and currently under review.

Reviews

This profile includes reviews for Prime House Direct, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Prime House Direct, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.39

    Average of 281 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Joseph H

      Date: 10/18/2022

      Joseph H

      Date: 10/18/2022

      Buyer Beware!!! ******** advertising very misleading bought some 12oz ribeyes at event in ******** ** cooked few up on the grill noticed they looked little odd finally realized they little bits fat to the meat along beef flavors. I am experienced cook and do lot smoking and grilling. These were the worst steaks I have ever cooked. I was reluctant but thought I would try them sometimes it works out. Their ******** page is stacked with positive remarks that's probably staged to draw buyers to there trucks. Bottom buy your meats and seafood locally from trusted stores and butchers. I don't want refund just want this Company shut down.

      Prime House Direct, Inc.

      Date: 11/15/2022

      Thank you for reaching out to Prime House Direct. We guarantee all of our products- please give us a call - ***, our General Manager will be happy to resolve your concerns. ************ 
      Please have your receipt handy.  

      Rob

    • Matt M

      Date: 10/17/2022

      Matt M

      Date: 10/17/2022

      Went when they stopped by *********! Really good service really satisfied with the quality of meat!

      Prime House Direct, Inc.

      Date: 11/15/2022

      Thank you very much for your positive review! We are happy to know you had an excellent experience with Prime House Direct. Please visit our website and check out our monthly specials and home delivery options. 

      www.theprimehousedirect.com

    • Anthony T

      Date: 10/04/2022

      Anthony T

      Date: 10/04/2022

      They misrepresented what they were selling I thought/told that I was getting stakes 3 cases and a email 4 a free freezer for buying 3 cases when I opened the boxes it was mixed kinds of meat and seafood I called them right away to return/refund process and they said customer service would contact me they never did I sent emails they just didn't respond I'm out ****** I have been scammed please help I have all proof of texts and emails I'm 61 years old this is not right

      Prime House Direct, Inc.

      Date: 11/15/2022

      Thank you for reaching out to Prime House Direct. We guarantee all of our products- please give us a call - ***, our General Manager will be happy to resolve your concerns. ************. We apologize for the delay in contacting you -what email did you send your concerns to?
      Please have your receipt handy.  

      ***

    • James M.

      Date: 09/23/2022

      James M.

      Date: 09/23/2022

      A salesperson at the ****** **** Menards had legitimately tooken my phone to give themselves a 5 star review a ad had popped up on my ******** with prime house direct I had commented that a sales guy legitly took my phone to give them a five-star review the guide did not like that response came back and said stop telling lies stay off of our page I never once did buy any of their product with this being also said the post was as simple as *** was great at the Menards in ****** **** I never ever leave short reviews as in this being said be aware of this company they are shady do not know their factual facts

      Prime House Direct, Inc.

      Date: 11/15/2022

      Thank you for reaching out to Prime House Direct. We guarantee all of our products- please give us a call - ***, our General Manager will be happy to resolve your concerns. ************ 
        

      Rob

    • Robert W

      Date: 09/10/2022

      Robert W

      Date: 09/10/2022

      My name is ************** ! Im a second time buyer with Prime House Direct . They are amazing! There meats are delicious every time and I will continue to be a customer ! Great service its just hard deciding what to get because everything is so good !

      Prime House Direct, Inc.

      Date: 11/15/2022

      Thank you very much for your positive review! Please check out our website for  home delivery options and our monthly specials.

      www.theprimehousedirect.com

    • Mitch S.

      Date: 08/24/2022

      Mitch S.

      Date: 08/24/2022

      **** and **** and *** are awesome. Very informative. The products are tender and delicious. I will continue to purchase my pork, beef, chicken and seafood from Prime House Direct. They provide you with bonus products with your purchases. They are friendly and courteous and will work with you to make a deal. Buy the products. Find out for yourselves. You will thank me.

      Prime House Direct, Inc.

      Date: 11/15/2022

      Thank you very much for your positive review. We are thrilled you had a great experience with Prime House Direct. Please visit our website for home delivery on our amazing products. 

      www.theprimehousedirect.com

    • Karen D

      Date: 08/22/2022

      Karen D

      Date: 08/22/2022

      The first add said buy one box get 2 free. Now you're saying that's not true. Buy one box of steaks and get 2 more of your choice free. I saved the add. To me that is false. I noticed now you all have removed that add. And for the ones that did see it won't get what they heard is wrong.

      Prime House Direct, Inc.

      Date: 11/15/2022

      Thank you for reaching out to us- we haven't removed ads- 

      The Buy One - Get Two Free special applies to Variety Cases, not individual boxes. We have a variety of specials at each of our events and online. 

    • Jenny V

      Date: 08/11/2022

      Jenny V

      Date: 08/11/2022

      ***********, great service. Definitely will be coming back again! My sales guy, actually was kind and definitely would recommend anyone stopping by and seeing ***

      Prime House Direct, Inc.

      Date: 08/17/2022

      Thank you for your review. We strive to exceed our customers expectations. Please check out our website for continued savings, www.theprimehousedirect.com

    • Kevin D

      Date: 08/05/2022

      Kevin D

      Date: 08/05/2022

      I love the meat. I had a box freezer burn ********************************************************************* a new box for free. You can't beat that kinda deal. Me and my family are prime house customers for life.

      Prime House Direct, Inc.

      Date: 08/17/2022

      Thank you! Customer satisfaction is our #1 goal- we are happy to know that we were able to resolve your minor issue. 

    • Mike A

      Date: 08/05/2022

      Mike A

      Date: 08/05/2022

      Very impressed with the quality of the meat and customer service provided, I purchased the steak package and got two cases for free, excellent customer service, highly recommend

      Prime House Direct, Inc.

      Date: 08/17/2022

      Thank you for your positive feedback! Please continue to check out our website for monthly specials! www.theptimehousedirect.com

    This business's accreditation status is currently suspended and under review.

    suspended BBB accredited business seal

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.