Complaints

This profile includes complaints for AAA Auto Club South's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAA Auto Club South

  200 Mansell Ct E STE 250 Roswell, GA 30076-4973

• 

  AAA Auto Club South

  4101 Roswell Rd STE 301 Marietta, GA 30062-6287

• 

  AAA Auto Club South

  1500 Mount Zion Rd Ste 205 Morrow, GA 30260-4156

• 

  AAA Auto Club South

  2161 Lavista Rd NE STE 100 Atlanta, GA 30329-3915

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My membership with BBB renewed in March of 2025. At this time I added additional paid coverage for trailer assistance. On June 27 2025 I placed a call requesting roadside assistance due to a flat tire on my trailer. I was advised by roadside assistance they could send a technician to assist as long as I unloaded my horses first, which was fine. When I asked for my location I supplied the road name and mile marker number, and I was asked for the city in which I was located. I had no idea and told this to the agent, who kept asking for the city and I replied I gave him my location and I didn't know the city. He continued to ask and then told me to shut up and stop talking and when I refused he hung up on me. I called customer service on July 1 2025 who refused to provide me with a refund as they could conveniently not locate a call recording. I was subsequently hung up on while on hold. It is undisputed that I have not received any services since renewal. As I am not being provided the services for which I have already paid, I want my membership canceled and a full refund of membership dues for this year in the amount of $338.00.

  Business Response

  Date: 07/08/2025

  ***** ********
  *************
  **********************
  
  Re: AAA Membership No. ****************

  Thank you for contacting AAA. We attempted to reach Mr. ******** by phone to discuss his membership but were unable to speak with him directly and left a voicemail.

  As of 7/8/2025, Mr. ********* AAA Membership has been canceled, and a pro-rated refund of $300.00 has been issued to his original method of payment. The refund is being processed with rush handling; however, we kindly ask that he allow 1015 business days for the refund to appear on his account.

  If Mr. ******** would like to further discuss his concerns; he is welcome to contact our *************************** directly at ************.

  At this time, we consider this matter resolved.

  Kind regards,

  Member Relations. 

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have not yet received the promised refund, and will be reaching back out if not received in 15 business days. Thank you for your assistance in this matter.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, We have been loyal AAA members since 2018, relying on the roadside assistance services advertised as a core benefit of membership. Over the years, our experiences have been inconsistent, but todays failure has pushed us to reconsider our continued membership. Based on this latest disappointment, we are strongly inclined not to renew our membership and will be advising friends and family to avoid AAA due to misleading advertising practices. AAA prominently advertises its *mobile battery service*, which includes battery testing and replacement. This service was successfully used by my in-laws at a location less than 15 minutes from my home. However, when I attempted to request the same service today for my vehicle, I was informed that it is not available in my area. The inconsistency is bafflingif my in-laws can access this service nearby, why is it arbitrarily unavailable to me? If AAAs *mobile battery service* is not available in all areas, then this disclaimer should be clearly and prominently stated, rather than buried in fine print or omitted entirely. I was unable to find any such disclosure, making this misleading at best and false advertising at worst. AAA charges membership fees based on the promise of delivering reliable, advertised services. If those services are unavailable or inconsistently provided without transparent communication, then what exactly are members paying for? This is unacceptable, and I expect accountability from AAA in addressing this issue. I look forward to your response regarding how AAA intends to rectify this misleading practice and ensure that members receive the services they pay for.

  Business Response

  Date: 06/06/2025

  We spoke with Mr. ****** on June 6, 2025, via telephone and the matter was resolved to his satisfaction.

  Customer Answer

  Date: 06/06/2025

  I am rejecting this response because the issue remains unresolved. I am not sure why the representative, Al, stated that this matter was resolved to my satisfaction, because it was not.  
  
  AAA advertises mobile battery service, yet there is no clear indication on the landing page that availability may be restricted based on location. My in-laws received this service just 15 minutes from my residence, yet I was informed that it was unavailable in my area. This inconsistency is frustrating and unacceptable, as I pay for a AAA membership that includes services that were not delivered.  
  
  When I contacted AAA, I was told, I wish I could do something for you, but there is nothing that can be done. This response is unacceptable. If a service that I pay for is not provided, AAA should offer a resolution, such as a credit or reimbursement.  
  
  I expect a reconsideration of this matter and a reasonable resolution to be offered. Please advise how AAA intends to make this right.  
  
  Sincerely,  
  ******* McNeil  
  

  Business Response

  Date: 06/09/2025

  When we spoke with Mr. ****** on June 6, 2025, he was advised that both our AAA Member Handbook and website outline the ********************** program,as well as all other services, benefits, restrictions, etc. provided under the Roadside Assistance benefit.  Our handbook and website clearly mention that battery testing/replacement service is available in select areas during select hours.  If battery testing/replacement service is unavailable in a particular area, we still offer a battery jumpstart/boost when safe to do so or tow the vehicle to the AAA members chosen destination.  Attached are excerpts from our AAA Member Handbook and website that address the *************** program. 

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would prefer to email AAA directly, but since they do not provide an obvious email address to send complaints to, I will post it here. A few months ago, my now fiancee had a flat tire while driving home from work. I live 6 hours away and so was unable to help her. Since she often traverses long stretches of road to and from her office, I purchased an AAA membership that comes with 24/7 Roadside Assistance for peace of mind the next time she had an issue like this. That next time came last Friday night when she had a tire blowout. Initially, I was especially happy that she was a AAA member since her pregnancy had now aggravated her chronic back problems. She called me and I reminded her about her AAA membership and suggested she call for roadside assistance which she did. After an hour of receiving messages from AAA that her service was being scheduled, that the estimated time of arrival was being calculated, and being given false arrival times, I realized that no help was coming from AAA. It just so happened that at this point I was only 40 minutes away, so I then proceeded to drive to her. When I arrived, she canceled the service call nearly two hours after having placed it. Some time later, while installing the spare tire myself, she received a call from AAA in order to confirm the cancellation and to inform us that someone could be sent in the morning if we still needed assistance. Clearly this was not acceptable and not the roadside service I signed her up for. In this situation, we would have been better off on our own since we would have not wasted an hour waiting for help that would never come all while my pregnant fiancee sat alone on a median in the middle of the night.

  Business Response

  Date: 05/07/2025

  We spoke with Mr. ****** on 5/7/25 via telephone and the matter was resolved.
  

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased (renewed) AAA a few weeks back. This morning I needed a tow and requested a tow at 10:05 AM - the estimated time of service was 11:21 AM. All the way up to 11:05 AM I was receiving text updates saying my service was on track. By noon it was apparent something was very wrong. I called and was advised I was next up for a tow, but the representative could not even tell me when I would receive that tow. AAA apparently thinks it's acceptable for their customers to wait several hours for a tow their company is unable to even give a proper estimate for in regards to time. AAA will take a customer's money but cannot uphold their contractual end of the bargain. I want a refund and to never be associated with AAA again. They have lost a customer and should be embarrassed by how bad their service is, but maybe they don't have any shame considering how poorly they operate. Hard to say.

  Business Response

  Date: 03/26/2025

  We spoke with Mr. ***** on 03/25/2025 via telephone and the matter was resolved.  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Triple AAA at 630pm 2/27 for a tow. Est arrival 7:40pm. Called for sn update *** said she had to resubmit the work ticket they never got it. Tow will be in route Est arrival 830pm. Nothing.. Called back another delay but will be there 930. Then another call tow Co will call me in 5-10 minutes nothing. Called back no logged call about her telling me they are an hour out. Fast-forward at 1115pm lady said new tow was dispatched est arrival 1130pm within the hour. Heading to meet driver showed up 1145 nice guy and he just got the work order 5 minutes ago. Horrible experience much different from before many years ago. Need this ** to research this and find out how things got so **nfusing.

  Business Response

  Date: 02/28/2025

  The member was upset because the dispatch team had not been honest about her service call and continued to delay it. She mentioned that after calling multiple times without receiving any assistance, she did not get home until 1 a.m. Her initial call was made at 6 p.m. I apologized to the member several times and offered to give her entitlement back which she accepted as a resolution.
  

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, AAA made a change to the number of roadside requests we are entitled to and nobody was notified. As a member, we should have been notified of this change. Even if we weren't notified then that information should be on the website. People should know that they only get 3 requests before they buy the membership. This is utterly ridiculous

  Business Response

  Date: 03/05/2025

  April 2021 is when the number of calls GA members receive. This was emailed to members who provided their email address when signing up for their account. The fee you paid for an extra call was reversed and the matter is resolved. 

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 22, 2024 a AAA stole my vehicle. It was towed out of my apartment complex without my authorization.

  Business Response

  Date: 02/14/2025

  We spoke with Mr. ***** on February 14th, 2025, via telephone and are working diligently to resolve this matter for them. We will provide an additional update once we have closure on this case for Mr. ******

  Customer Answer

  Date: 02/16/2025

  I am currently working with AAA. And will respond once the matter has been resolved. 

  Business Response

  Date: 03/21/2025

  This towing request was initiated by OnStar Roadside Assistance and the matter has been turned over the police for further investigation and handling. 

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 22937728
  
  I am rejecting this response because: I do not have Onstar. According to the website AAA roadside assistance is covers the member not the vehicle. I dont have a membership. It also states that someone needs to be present when picking up the vehicle and showing proof of membership and ownership. You can clearly see in the video that neither was done according to their frequently asked questions from their website. My vehicle was damaged during the time it was gone. And based upon the video and information from their website. The tow driver looks like the guilty party. I need my damages repaired. My vehicle was in excellent condition before the AAA driver towed it away. Also Ive attached a sign in front of the garage. AAA is not authorized by the apartment complex. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1-30-24, ******** *************** was called via AAA Auto Club South to tow my small bus from my home in *******, ** to a repair shop, A Mobile Maintenance in ************, **, for a transmission rebuild. I've been a AAA ******************** Assistance member for nearly 15 years. My bus needed repair so I could move my family to **. My *********** watched the tow ************** underage son (8-12 years old) hook up my bus to his ****** truck. He directed his son to operate my bus, to help attach it with chains to the towbed & to accompany him in the truck. After leaving with my bus, he called me--he couldn't find A Mobile, so I helped him over the phone. Ultimately, it took the mechanics at A Mobile a month to complete the extensive rebuild. During that time, I went to **. I flew back to ** on 2-28-24 to pick up my bus from A Mobile in order to begin moving to **. I found the mirrors of the bus smashed inwards, ***************** ran along the driver's side over 10 feet in length, a damaged window gutter & broken light. When I asked the mechanic, he said he didn't drive my vehicle or cause the damage. So, I documented it & called AAA Member Relief. I was directed to a AAA Service Monitor who told me "******** will have to be able to prove they did not cause this damage. AAA will conclude that they caused this damage if they have no pictures. So far they've sent none. Either ****** pays out of pocket or they will pay out of their insurance company. Or, AAA gives them a payment option to pay us back." I've had 6 months of ************** with the AAA Service Monitor saying he'd help arrange compensation for repairs if I acquired quotes. I got the quotes to him as requested. Since our last call on 8-10-24, though he said he'd get back to me in a week, he hasn't. I've emailed him twice since concerning AAA's use of vendors that involve child labor safety issues, my need to have AAA tow my bus to an auto body shop I got a quote for, & pay for the repairs.

  Business Response

  Date: 02/12/2025

  AAA's position when a damage complaint is filed is to mediate between the facility and the member. In this instance, Mrs. ******** filed a damage complaint on the facility on 2/28/2024 when the bus was towed on 1/29/2024. The reason this timeframe is important is because it sat in a tow yard location for a month before she saw it, where they have semi's and large tractor equipment going in and out of a dirt parking lot. When our driver towed the bus, he towed it backwards. All of Mrs. ********** damage is from front - to back. The damage is metal on metal scrapes all along the side of the van. If this happened while on the tow truck - her bus would have fallen of the bed, and the tow truck would have also been totaled. The bus was also towed on an open highway, with nothing that could have damaged it. She is placing all the blame on AAA and not going after the location where her bus sat for months. The scratches along the side of the bus also have rust inside of them. AAA did not do this damage, she is placing the blame on the wrong company and not going after the tow yard her bus sat in for months. 

  I am the Supervisor in the complaint department, and AAA denies all damage Mrs. ******** is claiming, and we have closed her complaint. 

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22896006
  
  I am rejecting this response because: see attached
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 02/20/2025

  AAA's denial stands. Ms. ******** will need to seek compensation from the repair location, that held her vehicle for over a month in a junk yard location. 

  BBB, we consider this matter closed. 

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22896006
  
  I am rejecting this response because:
  

  AAA has not replied to my requests or addressed my concerns which I have very clearly outlined.
  
  I am requesting mediation.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Noting that on Wednesday 01/24, we had a AAA ordered to tow vehicle. The AAA reperesentative who advised his name was ***** arrived and in speaking, confirmed he was an employee of AAA not a contractor. After he hooked up the vehicle, he advised he would call us when he arrived at the car dealership. The AAA driver left with our vehicle a **** Focus Titanium at 4:22 pm. My husband and I tried callnig the dirver dierectly. We also called AAA and reporting what apparently was someone giving false information. When asked if they could contact the driver to see his whereabouts or apeak with him, they said AAA is not able to reach its drivers as they are contracted out. I advised that I did not believe I was speaking wiht AAA repl They stated that AAA . Finally he pikced up the call at 6:04,The navigator shows to map travel the *** fro travel was ***** mins.,it took him almost 2 hours, even with normal traffic , unless there was something major and unusual,it should not have taken that long.I Contacted the servicing center and asked my advisor if the vehicle had arrived he said it had not and they were leaving.. I tied the drive again and he answered saying he had stopped to get something to eqt. and had left the kesy with *********. Immediately following our call (the times of called were 1 min apart) He did not arrive unitl 6:22.. When I had just hung up from Nanny and my call was put in ,it was about. The dealer advvisor I spoke with at 6:04 said the keys or vehicle wer not there not nore than a min and half The driver advised droppped off 10 mins ago,Speak with the mgr, was telling me it hadnt arrived, but accornding to Case mgr. While we were taling the vehicle had been there for 10 mnins.

  Business Response

  Date: 01/30/2025

  We have attempted to reach ************ **** on 1/28, 1/29, 1/30 via telephone/email but have been unable to reach him/her to resolve the matter.  In the event they contact us, we will resolve the matter directly with them.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Involved:AAA (specific regional AAA branch name)Petes Auto Repair Date of Incident:October 26, 2024 Details of the Complaint:On October 26, 2024, I contacted AAA for a jumpstart for my 2018 Jeep Grand Cherokee due to a dead battery. The AAA technician advised that I purchase a new battery, as the old one was worn out. He mentioned that a new battery was not available at that time, and I would need to wait until the next day.Later that same day, a technician named ******* arrived and attempted to replace the battery himself, despite showing uncertainty about the process and consulting video tutorials as he worked. He installed the battery incorrectly, causing significant electrical damage to my vehicle, including a blown fuse and rendering my vehicle unable to start. ******* admitted to the damage and assured us that they would cover any necessary repairs.The following day, ******* returned with another individual, *** ******, to replace the damaged fuse. After replacement, the cars radio and key fob were nonfunctional. Upon further inspection at ***************, they confirmed that multiple fuses were blown. Given my concerns about further third-party handling, I requested that the vehicle be sent to an official Jeep dealership, ** ****** Jeep, for proper assessment and repair.The dealership identified that the auxiliary battery, key fob, and the radio were all damaged as a result of the incorrect battery installation. Initially, *** ****** agreed to cover the full costs of these repairs but later reneged on this promise, asking me to instead seek reimbursement directly from AAA. To date, *** has only partially covered the repairs, paying $750 for the auxiliary battery and key fob replacement. The radio repair, costing approximately $800, remains unpaid along with further damages Im currently experiencing with the vehicle. I am seeking reimbursement for the outstanding costs of repairs, specifically the $800 for the radio replacement