Complaints

This profile includes complaints for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  50 Floor

  205 Hembree Park Dr Ste 170 Bldg A Roswell, GA 30076-5734

  
• 

  50 Floor, Inc.

  9580 Delegates Dr Orlando, FL 32837-8374

  
• 

  50 Floor

  3614 Green Park Cir Charlotte, NC 28217-2866

  
• 

  50 Floor

  5525 Cloverleaf Pkwy Valley View, OH 44125-4814

  
• 

  50 FLOOR

  561 Brick Church Park Drive Nashville, TN 37207

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction regarding my recent experience with your company.On May 19, I signed a contract with 50 Floor and paid $1,688half of the total costfor flooring installation. The installation was scheduled for May 29. However, your team failed to show up for the scheduled appointment, and I was not contacted or given notice within ******************************* cancellation.Following this, I called your customer service requesting either a full refund due to the lack of professionalism and communication or rescheduling within the same week. Instead, I was informed that if I chose to cancel, $675 would be withheld from my refund. I asked to speak to someone in a higher position to discuss this further. Instead of granting that request, the order was canceled without my approval, and I was told I would only be refunded $1,****** make matters worse, *** *****, who was handling my case, has failed to return my calls or provide any explanation regarding the decision to cancel my order or withhold part of my payment.I find this unacceptable. I never agreed to the cancellation, and I certainly did not consent to forfeiting $675 for a service that was never rendered. I am requesting a full refund of the $1,688 I paid in advance and an explanation as to why this situation was handled so poorly.This experience has been deeply frustrating and disappointing. I would like this matter resolved promptly and professionally.

  

  Business Response

  Date: 05/30/2025

  Thank you for sharing your concerns.

  We understand your frustration regarding the missed appointment and communication breakdown. Weve confirmed that youve been in contact with Mr. ****** and we apologize for any confusion during that process.

  At this time, your installation has been tentatively scheduled for June 6, pending the arrival of materials. We appreciate your patience and are committed to seeing your project through to completion.

  Respectfully,

  50Floor

  ************

  Customer Answer

  Date: 05/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a consultation to replace the carpet on my top stairs with hardwood flooring. The man suggested a different color than the one I requested and said it would look better. He also said that I need 2 inches of the hardwood floor. The color was wrong and the thickness was wrong and they said because Ive signed the contract theres nothing they can do so Im stuck paying $2,000 for wood that looks horrible. All I asked is if they would replace it and they said no. So I have to pay someone to replace the wood.

  

  Business Response

  Date: 06/02/2025

  Thank you for the opportunity to respond.

  Ms. ****** signed a contract for a hardwood flooring installation on her staircase following an in-home consultation with one of our design consultants. Our records show that she signed both the *************** Agreement (VDA) and Certificate of Completion (COC), which indicate her approval of the product and stain color prior to installation.

  As outlined in our *************** Agreement, it states:

  "By signing below, the customer acknowledges that stain colors and all final selections have been approved prior to installation."

  This agreement is in place to ensure transparency and mutual understanding regarding all material and design choices.

  Additionally, the Certificate of Completion signed at the end of the installation confirms that the work was completed and accepted at the time of service.

  While the product and color installed were those approved during the consultation and documented in the signed agreement, we still want our customers to feel good about their investment. Although we are unable to offer a full replacement at no cost, as the material was installed per the approved contract, we are willing to work with Ms. ****** on a potential resolution.

  As a gesture of goodwill, we can offer a significant discount toward a new stain if she wishes to proceed with a replacement through our services. This offer would help offset the cost and she would need to provide her preferred stain color for any replacement materials.

  Respectfully,

  50Floor

  ************

  Customer Answer

  Date: 06/02/2025

  The wood on my steps are a solid piece of wood and the wood that was put down is about 3-4 piece's on one step. I took the consultants word that it would match after I chose the right color but I didnt know the actual width. The consultant is the one who got it wrong, thats the point. I got a quote after I made a complaint and two people called and told me there was nothing that they could do because I signed the contract. I was very busy getting the house prepared for my new furniture so I dont look at it until that evening. I would like a solid piece of thick wood on the 10 steps like the rest of the staircase and not the thin pieces that was put down. What is the significant discount and I am requesting another consultant to come out. ****** told me that they would have to send out the same one who got it wrong the first time.

  

  Business Response

  Date: 06/03/2025

  We appreciate Ms. ******* additional comments and the chance to clarify. While we understand her disappointment with the final appearance of the staircase installation, the material installed is exactly what was approved in the signed *************** Agreement (VDA) prior to installation and confirmed again in the Certificate of Completion at the time of service.

  Per the signed contract, the material selected and installed was a 2 Dundee Strip hardwood, which was clearly specified and approved before work began. We respectfully note that the product description Ms. ****** is now referring to does not match the material that was chosen and documented during the consultation. The Dundee Strip is composed of narrower planks by design and is not a single-piece tread. We do not offer solid one-piece treads unless specifically quoted as a custom stair option, which was not selected during her appointment.

  We understand Ms. ****** may have taken the consultants guidance on color and design, but all final choices were reviewed and approved by her signature on the **** The Certificate of Completion was also signed, confirming satisfaction with the completed work at that time. We have uploaded the signed ***, ***, and Contract within the dispute. 

  That said, we do want Ms. ****** to feel good about her investment. While a full replacement cannot be offered at no cost due to the contract terms being fulfilled, we are willing to extend a 30% discount toward a new set of stair materials in a different stain and style, should she wish to proceed with a replacement through 50 Floor.

  We are also happy to schedule a new in-home consultation. Although our standard process is to send the original consultant for consistency and accountability, we will honor her request to send a different team member.

  Respectfully,

  50Floor

  ************

  Customer Answer

  Date: 06/03/2025

  I would like a new consultation, military discount of $500.99 along with 40% off. 
  

  I received another quote for $1,350.00. This is in addition to the $2,000.00 ******* loan that Im already paying.

  

  Business Response

  Date: 06/10/2025

  Thank you for the opportunity to respond further regarding the concerns raised by Ms. **************** want to confirm that our corporate team is currently in communication with Ms. ****** and working toward an amicable resolution. As part of this process, we are discussing a discounted quote to help address her concerns and move forward on terms that are fair to both parties.

  We remain committed to providing quality service and support as we work through this matter. Please know that any proposed resolution will be reviewed for approval by our management team to ensure it meets company standards and provides appropriate value.

  We appreciate the opportunity to work with Ms. ****** toward a satisfactory outcome and thank you for your assistance.

  Respectfully,

  50Floor

  ************

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my flooring based off of the small sample that the salesman brought to my house. When it arrived I was disappointed. I had it installed anyway because it was during the pandemic and I had been displaced for months. Overall the floor was ok. It looked pretty but it sounded like plastic (luxury vinyl tile) when being mopped) and felt strange on my feet. The flooring began to have issues. In my kitchen in multiple areas and in the foyer; the flooring literally was cracking. When I contacted 50 floor about fixing the broken "tiles" they said that they would. The company had a representative come out and view them. Once they did, they realized that the flooring had been installed incorrectly, ie no vapor barrier underneath. ******* one of the new managers came out to my home with new samples and told me this. I didn't like the new options and decided to stick with what was originally installed. When they took the old flooring up on Friday, April 25, 2025 there was an odor. Different installers were sent back the next day. He checked the flooring and said that I had moisture in the flooring. The representative that I spoke with *****, stated that someone would be coming to check the flooring in a few days. I messaged ***** on Friday, May 9th about when the flooring was going to be installed. She has yet to respond via phone call or text. ******** did reach out about remediation on Monday, May 12, 2025. I informed her that ***** did not state that this was a requirement, but I did have a remediation company come out and inspect. They said that I do not need any remediation services. I have relayed this information to both ******** and ***** via text and voicemail and still have not received a phone call or text with an install for my flooring as of today, May 28, 2025. I would like for them to complete the install or provide me with a partial refund.

  

  Business Response

  Date: 05/30/2025

  Thank you for bringing this to our attention.

  We understand your concerns and appreciate the detailed timeline you provided. Our records show you've been in contact with your local market team, and they are currently working to coordinate the replacement installation.

  We appreciate your patience and look forward to getting this resolved soon. If you need anything further, feel free to reach out.

  Respectfully,

  50Floor

  ************

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to try to obtain a price match or close to one as possible one day after I had signed a contract. If they could not do it I wanted a refund of my deposit and to cancel order. I called several times to get this done. I was told the person who handles this is always busy and will get back to me but never did.

  

  Business Response

  Date: 05/28/2025

  Thank you for bringing this to our attention. We understand how important it is to have clarity around pricing and communication. As of May 27, our records show that Ms. ******* spoke with her local market team and agreed to a revised price as outlined in the signed addendum. Based on this agreement, the project is moving forward as scheduled.
  If there is anything additional that still needs to be addressed, please dont hesitate to let us knowwere here to help.

  Respectfully,

  50Floor

  ************

• Initial Complaint

  Date:05/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15, 2025, I signed a contract with 50 Floor representative Mr. ****** for $9750.00 with 3-year 0% financing, with the understanding that my monthly payments would not exceed $250. However, on April 4, 2025, during installation, damage was discovered, leading to a price increase to $10375. I received an electronic notification to accept the new price, but upon receiving bank information, I discovered my monthly payments were $347. The bank informed me that the contract submitted by 50 Floor had 1-year 0% financing, a change from our original agreement. My dispute with the **** was denied because I had signed the contract with the 1-year financing term, indicating that 50 Floor altered the contract terms without my knowledge. I have attempted to contact Mr. ****** and ****** regarding this issue, but I have not received any responses to my phone calls regarding this urgent matter. The issue needs to be resolved immediately, as I am now obligated to begin loan payments based on a 1 yr 0% financing instead of original 3-year, 0% financing agreement. I believe the company's actions are unlawful and constitute customer deception.

  

  Business Response

  Date: 05/27/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the confusion and frustration you have experienced regarding the financing terms. We understand how important clear and consistent communication is, especially when it involves financial agreements.

  Please know that we take your concerns very seriously. It appears there was a clerical error during the contract processing, and we are actively reviewing your account to ensure that the correct financing terms, as originally agreed upon, are applied.

  We appreciate your patience as we work to resolve this issue promptly. Thank you again for your understanding and for allowing us the opportunity to make this right.

  Respectfully,

  50Floor

  ************

• Initial Complaint

  Date:05/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  50 Floor installed carpet in our ************* & laminate flooring in a hallway. Upon completion of installation, we noted three (3) separate defects in the carpet. There were three separate "lines" that went the entire width of the carpet where the carpet appeared to not match the texture of the carpet. We pointed out the defects to the ************** notified 50 Floor. I was later contacted by 50 Floor and they advised me a claim had been filed & they would notify me with a disposition within 30 to 90 days. I contacted 50 Floor by email for updates several times and was advised a disposition was forthcoming. On May 5th, I contacted 50 Floor rep ****** *********** stated he would have a disposition by the end of the business day. I never received any additional information, I have contacted ********************** ********** Mr. ***** Monday by email several times since May 5th & none of them have responded with any update.

  

  Business Response

  Date: 05/19/2025

  Thank you for the opportunity to respond to Mr. ***** concerns.

  First and foremost, we sincerely apologize for the lack of consistent communication and the frustration this situation has understandably caused. A representative from our National Experience Team recently spoke with Mr. ***** and confirmed that the claim regarding the carpet defect is still pending. While we are, to some degree, at the mercy of our vendors timeline for processing such claims, we recognize that more proactive communication on our end was needed and are taking steps to improve that moving forward.

  To help move things along, weve notified his local market team and are actively following up with them to request an update. Our goal is to keep this claim top of mind and ensure its addressed as quickly as possible.

  We also provided Mr. ***** with the direct contact information for his representative on our National Experience Team, who will serve as his dedicated point of contact for ongoing updates. As mentioned during our phone call, a follow-up email is being sent with that information for his convenience.

  We appreciate Mr. ***** patience and the opportunity to make this right, and well continue to stay in touch as we work toward a resolution.

  Respectfully,

  50Floor

  ************

  
  

• Initial Complaint

  Date:05/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2020 50 Floors laid laminae floors in small area of my home, in the last year the kitchen area has began to separate and there an unsightly gaps between the planks. I have made 3 calls to customer service (OFFSHORE) they have taken information and said someone will contact me, i have also sent message on website NO RETURN COMMUNICATION When I Called them to purchase floors i got immediate attention!!!!!!

  

  Business Response

  Date: 05/21/2025

  Thank you for bringing this to our attention. We're sorry to hear that you had difficulty reaching us initially, and we appreciate your persistence in following up.

  We do see that you've since been in communication with a member of your local market team, and a repair appointment has been scheduled for 5/31 to assess and address the separation in your kitchen flooring.

  Thank you again for allowing us back into your home to evaluate and service your flooring. We appreciate your business and look forward to resolving this matter.

  50Floor

  ************

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fifty flooring companies provided estimates for subflooring replacement and approximately 1000 square feet of flooring installation, with a 50% deposit required. Following a two-week scheduling delay, the installers failed to appear. The company attributed the delay to a scheduling conflict, promising arrival the following day. Upon arrival, installers began moving furniture and removing the existing flooring, then claimed the necessary repairs exceeded the original quote, contacting their supervisor. Upon my return, furniture had been damaged and the temporary flooring was not reinstalled. The installers departed with my belongings in their truck, promising a revised quote and installation within three days. Four days later, the quote tripled, with installation postponed another week. During this delay, my Xbox Series X was damaged beyond repair. I immediately cancelled the project. For a week, I have received no response from the cancellation department.

  

  Business Response

  Date: 05/20/2025

  Thank you for sharing your concerns. We sincerely apologize for the inconvenience you experienced during the scheduling and installation process. After reviewing your account, we confirm that your project has been cancelled per your request. Additionally, your full refund is currently being processed and will be completed with fourteen business days. 

  We appreciate your patience and regret that we were unable to meet your expectations on this occasion. Should you have any further questions or need assistance, please dont hesitate to reach out.

  50Floor

  ************

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired and signed a contract with 50 flooring. The salesman came out. I picked out my material wrote him a check to make payment infull and scheduled for the installation.The installer showed up ripped up my floor, and then found out the material they brought was all damaged, not their problem.They pulled everything back up off the floor and told me that they would call me within 48 hours. Its been over three weeks. Ive plywood floors now they refuse to call me and were supposed to come out again today to install the floor but when they didnt show up, Icalled him back and Im not even on the schedule and they told me theyd called me again within 48 hours. They refused to do anything letme speak with anybody other than the receptionist Meanwhile, they cashed my check. Theyve got my money and are refusing to do the floor. I need something done about this ****. Please help if you can.

  

  Business Response

  Date: 05/14/2025

  Thank you for bringing this matter to our attention. We're sorry to hear about the delay and frustration you've experienced with your installation process.

  According to our records, we see that youve recently spoken with a member of your local market team and have been rescheduled for installation on 5/15. While this situation certainly doesnt reflect the standard we aim to provide, we appreciate your patience as we work to get this resolved for you.

  If you have any additional questions in the meantime, our team remains available to assist.

  Respectfully,

  50Floor

  ************

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2023 $3696 I have made phone calls since the week after the installation obviously dont screenshots of ALL the numerous phone calls that I have made but every timeI called I was transferred to someone else because the person that I spoke to was no longer working there. I was transferred to a general manager and told him the issue sent him the photos. He said he would get back with me. two months go by and I dont hear anything that was in June 24. I call back. He doesnt work there anymore then I keep making phone calls. Still dont hear from anybody. Finally someone gets back to me in November 24 a year after install. I send her all the pictures I have & tell her all the issues about the stain resistance the carpet coming up the shotty workmanship of how it was installed she said she will get someone to help another month goes by someone by the name of ***** starts contacting me about fixing it. I have multitudes of screenshots of our conversation how hes gonna talk to whoever is in charge and hes gonna do this and hes gonna do that. Nothing has been resolved still.Ive been talking to him since January. I have not received a response from him since April, the seams are coming apart in every room. Its coming away from the walls the so-called stain resistance that it has, it has none. We dont even walk on this carpet with shoes and there are stains that when I clean the carpet, it looks good. Give it about a day or so the stains are popping right back up. I paid almost $4000 actually I wasted almost $4000 on this carpet install that I saved for a very long time to get. I will upload as many pictures as I can, but I assure you I have plenty more but it will only let me upload so many. I am tired of getting the runaround. I am tired of being told to call this person and that person then this person doesnt work here anymore. oh we will handle this for you. At this point, I want my money back in order to fix it or replace and I deserve that

  

  Business Response

  Date: 05/14/2025

  Were very sorry to hear about your ongoing experience with your carpet installation and the difficulties you've had in getting a resolution. We understand how frustrating this must be, especially after the investment you made and the amount of time you've spent trying to get help.

  Our team takes these matters seriously, and were actively reviewing the details youve shared. As of May 14, 2025, a member of our Experience Team has left you a voicemail and sent a follow-up email to the contact information we have on file. Wed like the opportunity to speak with you directly to better understand your concerns and discuss possible next steps.

  At your earliest convenience, please contact ***** at ************ so we can work toward a resolution. We appreciate your patience and look forward to hearing from you soon.

  Respectfully,

  50Floor

  ************

  Customer Answer

  Date: 05/14/2025

  They havent done anything except for asking for pictures and tell them more about whats going on. Ive already done this. I dont know how many times Ive submitted all the pictures on here and explain the whole situation on here so why do I need to send them the same exact pictures that you have on this website or any more info than what Ive already explained 

  

  Business Response

  Date: 05/19/2025

  We truly regret the ongoing frustration Ms. ********** has experienced and understand how disheartening this situation has been. Our goal remains to resolve her concerns, and we appreciate her continued engagement.

  Since being made aware of this complaint, our Experience Team has reached out multiple times via phone and email to assist. Weve reviewed the information provided through the BBB and acknowledge the issues raised. While we understand Ms. *********** concern about resending photos, our request was intended to ensure we had the most up-to-date documentation to support a timely and accurate resolution.

  As of May 15, 2025, weve made several documented attempts to speak with Ms. ********** directly to schedule a repair to address the seam issues. In our most recent email, we asked her to confirm a day and time that would work best but have not yet received a response.

  We remain ready and willing to proceed with repairs. We respectfully request Ms. ********** contact ***** at ************ or respond via email to ********************************* so we may finalize the scheduling and move forward with addressing the carpet concerns as soon as possible.

  Sincerely,
  50Floor
  ************

  Customer Answer

  Date: 05/19/2025

  ***** and I have been playing phone tag but we finally spoke after I was able to reach her today Monday, May 19. I expressed all my concerns with her and all the issues and she is trying to see what she can do on her end and she said that she will contact me back in a few days. Apparently, their employee that I have been speaking with most recently said that he has been in contact with me and was at my home two weeks ago when in reality I have not received a response from that employee his name is ***** since February

  

  Business Response

  Date: 05/27/2025

  We appreciate the opportunity to speak with Ms. ********** and are working closely with her to address and resolve her concerns. Our team will continue to follow up as discussed to ensure everything is handled appropriately.

  Customer Answer

  Date: 05/31/2025

  After speaking with ***** the week of May 19th, someone was supposed to call me to come out and reassess the carpet in the issues with the seams and stains and everything else and that was supposed to happen this week before the 30th and I have not heard from anyone. I tried to contact ***** two or three days ago. Never got a return call

  

  Business Response

  Date: 06/02/2025

  We appreciate you bringing this to our attention, and we sincerely apologize for any frustration caused by the delay in scheduling your reassessment visit. Our records do indicate that our local market has been attempting to reach out via text to schedule your appointment; however, we apologize if those messages were not received.

  We would like to offer a morning appointment on Monday, June 10th.Please let us know no later than Wednesday, June 4th if this date works for you so we can coordinate accordingly.

  Thank you again for your patience, and we look forward to resolving this matter to your satisfaction.

  Respectfully,

  50Floor

  ************