Complaints

This profile includes complaints for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

50 Floor has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  50 Floor

  205 Hembree Park Dr Ste 170 Bldg A Roswell, GA 30076-5734

  
• 

  50 Floor, Inc.

  9580 Delegates Dr Orlando, FL 32837-8374

  
• 

  50 Floor

  3614 Green Park Cir Charlotte, NC 28217-2866

  
• 

  50 Floor

  5525 Cloverleaf Pkwy Valley View, OH 44125-4814

  
• 

  50 FLOOR

  561 Brick Church Park Drive Nashville, TN 37207

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered carpet from 50 Floor then cancelled well within the 3-day contract cancellation/full refund. (We cancelled within 24 hours, although the check had already been cashed.) The refund has yet to be finalized. Impossible to resolve with their call center.

  

  Business Response

  Date: 05/06/2025

  We sincerely apologize for the frustration you've experienced. We understand how important timely communication and resolution are, especially regarding cancellations and refunds. We see that youve been in contact with your local market as well as a member of our National Experience Team from our corporate office in ********

  Your refund is currently being processed, and we truly appreciate your patience. Please allow up to 14 days for the transaction to be completed. Were grateful you brought this to our attention, and again, we offer our sincerest apologies for any inconvenience caused.

  Respectfully,

  50Floor

  ************

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had flooring put down in 2022 that was appx ****** in cost. The team pulled up all carpet and started to take up the linoleum from the dining room and kitchen. One of the men said it didnt have to be removed and the flooring could go on top of it. I asked if it would make it uneven. He stated that it wouldnt because of the padding. This is his expertise not mine so I didnt question further. Now there is a crack in two boards right at the uneven line. I reached out to 50Floors. I was told there would be a ***** assessment fee plus what it cost to fix it. This was their fault on a rush job where they knew it was wrong to leave the old flooring down. I asked for a manager and he wouldnt connect me to one. He stated he couldnt give their number or email either. He stated that he would send them and email and theyd contact me within a couple of days. This was a couple months ago and no call back yet. I have normal wear and tear here and there. Thats not my issue. I need them to fix just the two boards that are damaged due to their negligence. They actually may need to do the dining room and kitchen after removing the old flooring as they should have done before.

  

  Business Response

  Date: 05/06/2025

  Thank you for bringing this matter to our attention. Were sorry to hear about your concerns and appreciate the opportunity to respond.
  
  Our records indicate that your installation was completed on March 26, 2021, and per your signed agreement, the one-year labor warranty expired on March 26, 2022. While the warranty period has passed, we would still be happy to assist by scheduling an assessment of the area in question.
  
  As previously communicated, the assessment carries a standard $75 fee. If its determined that a repair is needed and it qualifies as a billable repair, the $75 assessment fee can be applied toward the cost of that work.
  
  We appreciate your patience and are here to help coordinate the next steps should you wish to move forward with the assessment. Please feel free to contact us directly so we may assist further.

  Respectfully,

  50Floor

  ************

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I BELIEV THE FLOORING OF MY HOUSE WAS DONE AROUND 1ST QUARTER OF 2024 THEY REPLACED FIRST FLOOR COMPLETELY WITH WOOD LAMINATE PLANKS WHICH WERE GOOD FOR ABOUT THE FIRST MONTH THEN I NSTARTED NOTICING THE FLOLOR WAS COMMING APART AT SEAMS WITH GAPS DEVELOPING IN CERTAIN ARFEAS WHIUCH THEY JUST PUT ON IOVER EXISTING TILE FLOORING I CALKLED MMANY TINES PER MONTH USUALLY TOLD UNABLE TO REACH MANAGER ALWAYS OUT WOULD CALL BACK WHEN COMES IN SPOKLE TO HIM ONCE HE SENT PERSON TO LOOK AND THEY SAID EASY FIX WOULD BE BACK FOLLOWING DaY IM STILL WAITING A YERAR LATER KEPT CALLING AND THEY SAID THEY CAME OUT MANY TIMES I WAS NOT HOME NOT THE ***** I AM LEGAALLY BLIND AND BASICALLY HOME BOUND FLOOR MIS GETTING WORDE CALLED TODAY MAY 1 2025 GOT THE USUAL MGR NOIT AVAILABLE THEY WILL CALL WHEN IUN AND THEY SAID THEYN WOULD WRITE A TICKET THEY SAY IN ADDS WARRANTEE DEPENDING ON PRODUCE IS UP TOP 15 YEARS TO LIFETIME THEY ALSO TOLD ME AFTER 5 MOINTHS I HAD NO WATTENTEE AND WOULD HAVE TO PAY FOR REPAIRS ON A $7000 JOB PLEASE TRY AND HELP I TOLD THEM I WILL MCALL EVBERYDAY IF I HAVE TO BEFORFE POSTING ON SOCIAL MEDIA WHAT MY OPINION OF THEM IS FOR OTHERS TO SEE THANKS FOR YOUJR HELP

  

  Business Response

  Date: 05/07/2025

  We appreciate Mr. ******* bringing his concerns to our attention and are sorry to hear he has experienced issues with his flooring. According to our records, the installation was completed in good standing on December 19, 2023. The product was installed over the existing tile surface in accordance with industry guidelines, and a final walkthrough was completed at the time of installation.

  Our one-year installation warranty, which expired on December 19, 2024, covers installation-related errors. Product warranties extend beyond that period but are limited to manufacturer defects. Following a recent assessment, the visible concerns were determined to be site-related, consistent with high-traffic wear and surface impact in certain areas of the home. These types of conditions are not covered under the product or installation warranties.

  While the installation warranty and material does not cover site related concerns, we would be happy to offer Mr. ******* a quote to address the areas of concern; however, this was declined by Mr. ******* previously. We remain committed to helping where we can and appreciate the opportunity to provide support.

  Respectfully,

  50Floor

  ************

  
  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  50 floor contractors ****************************************************. We made an appointment and we got scheduled for March, fill floor installation. The day off only a few rooms were completed. The master bedroom was not completed, the day room was not completed, the living room was not completed, the stairs were not completed. They came with the wrong wood flooring and promised to come back. A few weeks later, someone comes but he was not the same guy. He calls a few people and they promised to come back. ********** was the guy in charge he comes back, then says we have to call some people. It has been since March 21st the first installed the few rooms. My mom is still not moved into her room. Shes an elderly woman with some health issues. She is sleeping on the coach and its not comfortable and getting sick because the old four at the house is very dirty and causing her health issues. Its unbelievable. There are no communication from 50floor contractors ********** . We call and get no answers. I am stunned at how business work. I would like them to correct their errors and finish the job.

  

  Business Response

  Date: 05/01/2025

  We sincerely apologize for the delays and lack of communication you've experienced during your flooring installation. This is not the standard we strive to uphold, and we understand the frustration and inconvenience this has caused, especially given your mothers health and living situation.

  Our records show that we have attempted to contact Mr. ******* at the number provided *************), but unfortunately, we have not been successful in reaching him. Additionally, the alternative number listed in the BBB complaint appears to be out of service.

  In an effort to move forward and resolve this matter promptly, we kindly ask that you reach out to ***** with our National Experience Team at ************ or via email at ********************************** She will work with you to schedule a day and time to complete the remaining installation.

  Thank you for bringing this to our attention. We are committed to making things right and completing your flooring project as quickly as possible.

  50Floor

  ************

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23257730
  
  

  I am rejecting this response because I have made numerous attempts to contact your business by phone. I reached out directly to the company as well as to the contractors, *** *********** and his supervisor *** ****, who were assigned as my points of contact. I have phone records showing repeated calls made over the course of a month, all without a successful response. I contacted *** **** again, and his brother answered and told me, *** **** is no longer with the company, that is when i filed a complaint with BBB.

  
  During the entire month of attempting to get you to come and complete the job, my mother was ill and had to sleep on the couch because her room remained unfinished. Despite my ongoing efforts to get assistance, I received no communication or support. If your team truly attempted to reach out to me, I question why there was no follow-up, no voicemail, and no continued effort to make contact.

  
  The only communication I did receive was a call informing me that my 50-floor order was being canceled and the job would not be completed because I kept rescheduling which is completely untrue. Why would I reschedule when I need immediate assistance.  It was only after I contacted the Better Business Bureau that I finally heard from your company. To then be told the cancellation was due to me rescheduling is completely false and deeply disappointing.

  
  The level of customer service Ive experienced has been unacceptable. Since March 27, I have been trying to reach someone to have the work completed. *** *********** had my contact information and even visited my home onceyet made no attempt to follow up or provide a date and time for completion, which would be expected from any professional committed to customer care.

  
  Meanwhile, my mothers health declined further, and she required medical attention, all while we were left without the service we paid for. I am choosing to take my business elsewheresomewhere that values its customers, communicates effectively, and honors its commitments.

  
  Sincerely,
  
  *** Chilako

  

  Business Response

  Date: 05/06/2025

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. We understand the importance of clear communication and follow-through, especially under the circumstances you've described. Please know that this is not reflective of the high standards we strive to maintain.

  We have reviewed the situation, and we see that the carpet portion of your project was completed on 3/27/2025 (please see attached signed paperwork). However, due to the ongoing challenges with scheduling and communication, we will be canceling the hardwood portion of your contract. An addendum reflecting this change will be sent to your email on file for invoicing purposes.

  We deeply regret the lack of follow-up and the impact this has had on you and your family. We value your feedback and will use it to improve our processes moving forward.

  If you have any further questions or concerns, please do not hesitate to reach out to us. Again, we offer our sincerest apologies and appreciate your understanding.

  Respectfully,

  50Floor

  ************

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased engineered hardwood flooring that was installed on May 18, 2023 for $6990 with according to the company website, came with a Lifetime Structural and 15 Years to Lifetime Finish. As communicated to 50floor via e-mail and pictures on March 7, 2025, my flooring is gapping and a few boards are raised. After a conversation with a "manager", I was told the warranty did not include installation, which is warrantied for one-year! After inspection, it was confirmed that 50Floor could "repair" for an additional $750. To say that I am disappointed is an understatement, as I have never had professional flooring installed with this level of "repair" issues in less than two years. Buckling boards is clearly a product issue, and the gapping between boards gives me great concern for long-term use beyond this "repair". As I reviewed the feedback on this site, I noted countless similar issues from customers in the last six months and beyond. The website quotes the following warranty: At 50Floor we stand behind our products 100%. We offer extensive residential manufacturer warranties on all hard surface flooring products starting at 15 years with most having full lifetime warranties*, which includes All Engineered ******** Products Lifetime Structural and 15 Years to Lifetime Finish

  

  Business Response

  Date: 04/22/2025

  Thank you for sharing your concerns. We understand how frustrating this situation must be. We see that you've already spoken with a member of our national experience team regarding the issues you're facing with the engineered hardwood flooring. As weve reviewed the case, we believe the situation to be related to site conditions. However, if you feel that the issue is a product defect, we would be happy to support a certified independent flooring inspection. If the inspection report concludes that the issue is related to a manufacturing defect, we will be more than willing to replace the flooring and cover the cost of the inspection.

  We are committed to ensuring that our customers have a positive experience with our products and services, and well do our best to resolve this matter for you. Thank you for your patience and understanding.

  Respectfully,

  50Floor

  ************

• Initial Complaint

  Date:04/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered flooring in August 2024 from 50/50 Flooring took weeks to receive flooring and when received was the incorrect color. Manager said they would correct and reschedule in Oct. Came brought wrong color again, did not install or correct left carpet in garage. Told the finance company when bill was disputed that install was completed in Aug/24 which it was not. Ive called and left message numerous times and no response. POC ****** stopped responding. Called corporate left message no response. Received notice in Feb of 0.00 balance with ****** company, received call in March saying acct is past due 50 flooring shows work complete but the carpet is still in my garage and no one has called back or came to fix . Horrible service, unresponsive, terrible business. The account is for M ******* and C ******

  

  Business Response

  Date: 04/18/2025

  Thank you for bringing this to our attention. We sincerely regret the frustration and inconvenience this experience has caused.

  Our records indicate that multiple attempts have been made to contact you at the number on file to address and resolve your concerns, but we have not yet been successful in reaching you. We would appreciate the opportunity to speak with you directly to go over the details and determine the best path forward.

  At your earliest convenience, please return our call at ************ so that we can assist you further. We are committed to resolving this matter and ensuring that your concerns are properly addressed.

  Respectfully,

  50Floor

  ************

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This began on 10/19/2024, we still trying get our floor completed. The job was only supposed to be for one day , which its still on going. The finally finished on 11/4/25. When I came on to inspect, the contractor who they sent out she had cut all of my door frames 2 inches or more. It look like she just lost her mind. She had nails exposed on my baseboards , glue is still on my floor. We have parts of the floor pulling up. I immediately text ***** the guy that was over the people who were working at my home. He was rude trying to say my frames were already that way. We went back and forth. The district mgr reached out to me the next day. I sent pictures to him, they agreed to replace my 4 doors and frame. I had to go and get three estimates, which they decided to go with **********. ***** never made it back to finish putting my trim down, ********** came in finished part of the job. The contractor from ********** did complete the job. We still have a section not complete. Del- district mgr, has been assisting me . The balance that I owe is 2640 minus the total for the repair on my doors and frame. I refuse to pay until my frame is completed and the fix these repairs. I paid 2600 at the beginning of the job. I received a text on4/9/25 stating they are sending me to collections due to non payment. I told him I want my them to finish the repairs. I have no problem paying once ALL repairs are completed. I told him I am now going to seek legal actions. I am going to upload pictures. This is unacceptable I trusted them with my home , this is a nightmare. I was told by ***** that to repair this last frame will need to be by a contractor . I had one to come out . I am waiting on the estimate but 50 floor trying to send me to collections. It wasnt my fault it their contractor, that BOTCHED my home. See uploaded pictures

  

  Business Response

  Date: 04/15/2025

  We appreciate the opportunity to respond to Ms. ********** concerns and sincerely regret the frustration this experience has caused her.

  Ms.********** installation began in October *************************************** November 2024. During her post-installation inspection, she expressed concerns regarding visible glue, nail exposure on baseboards, and the condition of the door frames. Upon review of the photos she provided, our team acknowledged that four doors and corresponding frames would require replacement. We agreed to deduct the repair costs from her remaining balance once documentation of the final expense was submitted.

  At ************* request, the district manager, Del, remained in ongoing communication to assist with these matters. In March 2025, our team returned to her home to repair any areas of concern minus the doorframes; however, ************ declined to allow the work to proceed until the door frame repairs were completed. While we certainly understand and respect her preference to prioritize that portion of the work, we are unable to finalize her invoice or apply any deductions until we receive a valid contractor quote or invoice confirming the cost of the final door frame repair.

  As of today, we are still waiting on that final estimate. Once it is received, we are happy to proceed with deducting the verified amount from Ms. ********** remaining balance of $2,640 and will consider her account resolved upon completion of any outstanding warranty-related service items.

  We are committed to honoring our warranty and ensuring all necessary installation corrections are made in accordance with that policy. However, to ensure we can move forward, we kindly ask that Ms. ********* provide the pending documentation for the final door frame repair within the next 10 business days.This will allow us to process the appropriate deduction and avoid any further delays in final resolution.

  We remain available and willing to coordinate any remaining warranty repairs and appreciate her prompt attention to this final step.

  Respectfully,

  50Floor

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrific installation of a $12k new hardwood floor install, sand, stain, seal for 5 rooms. There are numerous complaints from this likely fraudulent install, including likely theft by deception or neglect using short junk scraps to build our floors with, filthy clearcoat sealer full of sanded dust, rolling waves throughout all installed floors from likely improper sanding techniques by unskilled labor, woodfiller used to repair junk wood that was sanded and stained and is obvious now, globs of clear coat in some areas, and missing from other areas, and shoddy transition pieces that are primarily wood filler.

  

  Business Response

  Date: 04/17/2025

  Were truly sorry to hear how upsetting this experience has been for Ms. ******** and we want to thank her for continuing to communicate with us throughout this process. We understand how important it is for her to feel confident in the quality and craftsmanship of her flooring, and we take that responsibility very seriously.

  Our team has remained in consistent contact with Ms. ******** and we are actively working toward a resolution. The materials required to complete the necessary refinishing and enhancements have already been ordered, and we are coordinating next steps to ensure her concerns are fully addressed.

  We stand behind the quality of our products and workmanship, and were committed to working closely with Ms. ******* to deliver the beautiful hardwood floors she expected. Our goal is to make this right and restore her confidence in both the product and the experience.

  Respectfully,

  50Floor

  ************

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23193690
  
  I am rejecting this response because:

  With regard to the repairs that they keep promising, we've been bumped AGAIN yet another WEEK while we wait for their 'top installer' to redo what their first inexperienced crew did to our home. In the meantime, we are living out of our living room while the rest of the house awaits help, day after day, as we aren't able to move back into these spaces. Would have been nice to get their 'top installer' to begin with, for what we had initially agreed to for a $12k investment, which is being questioned, obviously. We have yet to get a response on that conversation regarding a discount for the very fair complaints we have made.

  So, no, there is absolutely zero chance we will be satisfied with our 50 Floor "experience". This has been an absolute nightmare. From the constant miscommunications between their departments to the displacement we have been forced into, no, the "experience" couldn't possibly be corrected given all that they have done - and not done - and we are socializing our 'experience' with as many people as possible.

  If there's one thing we can count on from 50 Floor, it's disappointment. And, we continue to wait, and wait, and wait.

  Most regretfully,
  
  ****** *******

  

  Business Response

  Date: 04/23/2025

  We understand Ms. ******** continued frustration and regret that her experience has not met expectations. Our National Experience Team has been in direct contact with her, and we are actively working toward a resolution. We remain committed to completing the necessary steps to address her concerns and bring this matter to a close.

  Respectfully,

  50Floor

  ************

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23193690
  
  I am rejecting this response because:

  Today, they YET AGAIN tried to bump us in their "schedule" for a THIRD TIME for their expert to come out and repair the damages and finish the installation properly. We are now in conversations with a manager to walk away and terminate the contract for an incomplete job with damages. We have been SLEEPING ON THE LIVING ROOM FLOOR for weeks due to the loss of use of our home. This has been an utter nightmare, 50 Floor KNOWS IT, and had the audacity to try to reschedule us for a THIRD TIME today for remediation work for a horrific install WEEKS AGO. Utterly unconscionable.

  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/29/2025

  Our records confirm that Ms. ******* has been in contact with our regional management team, and an agreement has been reached to move forward. We appreciate the opportunity to have those conversations and work toward a resolution.

  
  Customer satisfaction remains a top priority for us, and we remain committed to supporting Ms. ******* throughout the remainder of this process.

  Respectfully,

  50Floor

  ************

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/26/2025 50 floors collected $3,000 from me so that they could order the selected laminate flooring. After a few days, they arrived with the laminate ready to install then advised me that they cannot install it due to foundation problems on the floor. Ever since that day, I have contacted CS to request my money back and no one seems to have an answer for me as to when I will receive my $3,000 back. I have left several messages and have also sent emails but as of today, I have not been contacted by anyone at the business.

  

  Business Response

  Date: 04/15/2025

  We sincerely apologize for the inconvenience and frustration you've experienced. We appreciate you bringing this to our attention and truly regret that our communication and response time have not met your expectations.

  Weve left a voicemail to personally offer our apologies and confirm that your refund has been submitted. Please allow up to seven business days for processing. We understand how important this matter is, and we are committed to ensuring that it is resolved promptly.

  If you have any further questions or need assistance, please do not hesitate to reach out to us directly.

  Thank you for your patience and understanding.

  Respectfully,

  50Floor

  ************

  Customer Answer

  Date: 04/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14/25 I scheduled repair service with 50 Floor. Repairs were scheduled for 3/25/25.I paid the deposit of $496 No one showed up on 3/25/25, I received no call / email / or text. I have tried for 6 hours to get in contact with a supervisor and have been unsuccessful.

  

  Business Response

  Date: 03/28/2025

  Were so sorry for the inconvenience caused by the missed repair service on 3/25/25 and the lack of communication from our side. We understand how frustrating this must be, and we sincerely apologize for the mix-up.

  To make things right, weve updated you with an estimated service date of either 3/28/25 or 3/31/25, depending on any shipping delays. As a gesture of goodwill, weve also applied a $50 discount to your contract and will be sending two cartons of flooring directly to your home at no charge.

  We truly appreciate your patience and understanding as we get this sorted out. If you have any questions or need anything else, dont hesitate to reach out to us at ************.

  Thank you for choosing 50 Floor, and we look forward to completing your repair service soon.

  Respectfully,

  50Floor