Reviews
This profile includes reviews for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 492 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromPrakash P
Date: 12/30/2023
2 starsPrakash P
Date: 12/30/2023
We chose them over Empire Today, and it was a mistake.I would have given them 0 starts. But the 2 stars are for the great work done by the folks who install the floors. They are quick and efficient and good at their job.When we are choosing our floors we told the sales **** ****** very clearly as to what we wish. And he showed us a few options. We didnt like any, and wanted to move on.so he made us choose one. He showed some pics in their app that looked good. But he showed only the lighter shades, and he sweet talked us into it. The floor guys showed us the lighter shades as well. And when they installed it had a much darker second shade. We called them to change and now they say itll take 4-5 days to send someone to choose something else. And then another couple of weeks to get the order and then one more week to get it installed. ***** had told that they will change it immediately if we didnt like it. But it wasnt that way and it would take about a month. We got kids and cant stay in a room for an entire month.Basically if you plan go with them, do so only if you like the floor. Just STAY AWAY FROM *****. Dont listen to him. Please dont let the sales rep convince you that something will look good. It wont if you dont think so.Changing later isnt an option either, though they say so, and specially if you are living in the house.Now I got to live with the floor till we have the money to replace it. And next time its empire today for sure.
50 Floor
Date: 01/05/2024
50 Floor does understand your concerns and are very sorry that you are not satisfied with your flooring; however, we are ecstatic to see you are happy with the installation! We will be sure to share your concerns and kind words with our team.
Please review your one-year 50 Floor warranty below:
Gold Star One-Year Installation Warranty, 50 Floor guarantees the quality of workmanship to be professional and in keeping with standards set by the flooring industry. Should further installation service attributable to the original installation of your flooring be required, 50 Floor will return and provide that service at no cost to you for the first year of flooring.
Respectfully,
50 Floor
Review fromAnita
Date: 12/30/2023
5 starsAnita
Date: 12/30/2023
Great Company! Did the work as requested and in an excellent time frame! Planning to use them again in **** to put in more flooring and carpet! Pleasant workers! And great value too!50 Floor
Date: 01/05/2024
Thank you for the kind words! We are so happy you enjoyed our services, and we look forward to helping you with your next flooring project! Until then, if you have any questions or concerns, please do not hesitate to contact us at ************.
Take Care!
50 FloorReview fromGene L.
Date: 12/20/2023
5 starsGene L.
Date: 12/20/2023
Good job, did what they said. Professionals at their trade !!!50 Floor
Date: 12/21/2023
Thank you for your kind words! We're thrilled to hear that you're happy with our team's professionalism! It's always our goal to provide presentable and beautiful flooring for our customers. We appreciate your support and look forward to serving you again in the future. If you have any further questions or concerns, please don't hesitate to reach out to us at ************.
Take Care!
50 FloorReview fromShelley
Date: 12/20/2023
5 starsShelley
Date: 12/20/2023
Floors look great. Everyone from sales to installers were very good. I would highly recommend50 Floor
Date: 12/21/2023
Thank you for your positive review! We're thrilled to hear that you had a great experience with 50 Floor. We strive to provide excellent service and have forward your review to our entire team; they will be ecstatic to learn of your kind words! We appreciate your business and look forward to assisting you again in the future.
50 Floor
Review fromWendy L.
Date: 12/20/2023
5 starsWendy L.
Date: 12/20/2023
Neat, clean, efficient and friendly. We always use 50 Floor!50 Floor
Date: 12/21/2023
Thank you for your positive feedback! We're glad to hear that you had a seamless experience with us! We appreciate your business and hope you enjoy your new flooring. If you have any further questions or concerns, please don't hesitate to reach out to us at ************. We look forward to serving you again in the future!
Take Care!
50 Floor
Review fromJohn S.
Date: 12/20/2023
5 starsJohn S.
Date: 12/20/2023
Our carpet project went as smoothly as one could have hoped, great experience from start to finish. We ended up with a better product and faster install than the big box store could offer.50 Floor
Date: 12/21/2023
We sincerely appreciate your thoughtful 5-star review! Our team strives to provide the best service possible, and we are grateful to you for choosing 50 Floor! We will be sure our entire team is made aware of your kind words. If you need anything, please do not hesitate to contact us at ************.
Happy Holidays!! ??
50 Floor
Review fromPatti S.
Date: 12/20/2023
5 starsPatti S.
Date: 12/20/2023
50 Floor did a great job from sales, ordering to installation.50 Floor
Date: 12/20/2023
Thank you for the 5-star review! It was truly our pleasure to assist you with your flooring project! If you need anything, please do not hesitate to reach out at ************.
Take Care!
50 Floor
Review fromHazel A.
Date: 12/16/2023
5 starsHazel A.
Date: 12/16/2023
This was our first time using 50 floor. They were on point from start to finish and will use them again and have referred them to friends and family. We love our new carpet and it was installed in time for Christmas. Thank you!50 Floor
Date: 12/18/2023
Thank you for your positive review! We're thrilled to hear that our team provided excellent service from beginning to end and completed the installation just in time for Christmas! Thank you recommending us to your family and friends and if you have any further questions or need assistance in the future, please don't hesitate to reach out to us at ************.
Take Care!
50 Floor
Review fromColleen P.
Date: 12/16/2023
5 starsColleen P.
Date: 12/16/2023
Excellent job. love my floors. Will call again if needed.50 Floor
Date: 12/18/2023
Thank you for the five-star review! We are so glad to hear you had a great experience with us and we hope to have the opportunity to serve you again.
Enjoy your beautiful new floors!
50 Floor
Review fromRichard A.
Date: 12/15/2023
5 starsRichard A.
Date: 12/15/2023
**** and his crew did a fantastic job. They showed up on time every day. There were a lot of problems with subfloor and they fixed everything. They worked fast, worked clean, took no breaks, and did a high quality job. I highly recommend them.50 Floor
Date: 12/18/2023
We are delighted that you had a great experience with **** and his crew! We will be sure our entire team and everyone you mentioned are made aware of your kind words! Thank you for your recommendation and taking the time to rate us!
If you need anything, please do not hesitate to reach out at ************.
Best Regards,
50 Floor
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.