Reviews

This profile includes reviews for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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50 Floor has 21 locations, listed below.

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  50 Floor

  205 Hembree Park Dr Ste 170 Bldg A Roswell, GA 30076-5734

  
• 

  50 Floor, Inc.

  601 Bricksteel Ln Garner, NC 27529-9659

  
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  50 Floor Charleston Metro

  3250 Goodiron Way North Charleston, SC 29418-3487

  
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  50 Floor

  4851 S Collins St, Suite #100 Arlington, TX 76018

  
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  50 Floor

  670 Enterprise Dr Ste D Lewis Center, OH 43035-9441

  

Review Details

• Review fromIrene S.

  Date: 01/03/2025

  5 stars

  Irene S.

  Date: 01/03/2025

  I had a great experience. The sales *** came to my home and the process was simple. They were able to accommodate a last minute change I made and the final product was better than I expected, since I selected a product using only online photos and photos provided by text by the sales ***. I am very pleased.
  

  50 Floor

  Date: 01/06/2025

  Thank you so much for sharing your experience! We're thrilled to hear that our team made the process simple and was able to accommodate your last-minute change. Its wonderful to know the final product exceeded your expectations, even with selecting from online and texted photos. Thank you for choosing us for your flooring project, and we hope you enjoy your beautiful new space for years to come!

  50Floor

  ************

• Review fromRandy H.

  Date: 12/31/2024

  5 stars

  Randy H.

  Date: 12/31/2024

  Friendly, professional, and courteous. Quality and look of product is amazing as well.
  

  50 Floor

  Date: 01/03/2025

  Thank you so much for your wonderful feedback! ?? We're thrilled to hear that youre loving the quality and look of your new flooring. Its always our goal to provide products that not only meet but exceed expectations. If you ever need anything in the future, please dont hesitate to reach out. Enjoy your beautiful new floors!

  50Floor

  ************

• Review fromYellen

  Date: 12/26/2024

  5 stars

  Yellen

  Date: 12/26/2024

  50 Floor did a great job on replacing my homes hallway floors. They have a great variety of flooring and their pricing is very competitive, but their customer service is their best asset! You wont be disappointed.
  

  50 Floor

  Date: 12/30/2024

  Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your hallway's new flooring and appreciated our wide variety of options and competitive pricing. Its especially gratifying to know that our customer service stood out to youwe truly aim to provide the best experience possible.

  Thanks again for choosing 50 Floor. Please dont hesitate to reach out if you need assistance with future flooring projects.

• Review fromCarolyn B.

  Date: 12/26/2024

  5 stars

  Carolyn B.

  Date: 12/26/2024

  Fantastic!! Did a great job. Had it done quickly. Friendly and courteous. Theyre number one in my opinion.
  

  50 Floor

  Date: 12/30/2024

  Thank you so much for your fantastic review! Were thrilled to hear you had such a great experience with our team. Its wonderful to know you found our service quick, friendly, and courteousyour kind words mean the world to us.

  Were honored to be number one in your opinion, and were here anytime you need assistance with future flooring projects. Seeing how much our work is appreciated always brightens our day.

  Thanks again for choosing 50 Floor!

• Review fromWatniegh C.

  Date: 12/26/2024

  5 stars

  Watniegh C.

  Date: 12/26/2024

  Excellent service. The guys were on time,courteous, professional. Installation met expectations.
  

  50 Floor

  Date: 12/30/2024

  Thank you for your excellent review! ?? Were so glad to hear that our team provided timely, courteous, and professional service and that your installation met your expectations. Delivering a seamless experience is always our goal, and its wonderful to know we succeeded.

  We appreciate you choosing 50 Floor for your project and hope you enjoy your new floors for years to come. If theres anything else we can assist you with, dont hesitate to reach out!

  50Floor

  ************

• Review fromRonnie D.

  Date: 12/12/2024

  1 star

  Ronnie D.

  Date: 12/12/2024

  I would not recommend 50 floor to do a out house.The guys could not speak or understand english ,well one of them speak a little but not understand it. I ask them 3 times that i wanted to keep old carpet and they cut it up,,,so you really want to know what i think about 50 floors
  

  50 Floor

  Date: 12/16/2024

  Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We aim to provide clear communication and quality service throughout every installation.
  We regret the misunderstanding regarding your request to keep the old carpet and will use this feedback to reinforce communication protocols with our teams.

  Regarding your concerns about the installers, we ensure that all members of our installation crews are vetted and trained to meet industry standards, regardless of language proficiency.

  Your comments have been shared with our management team for review, as we are committed to continuously improving our service. If you would like to discuss this matter further or have additional concerns, please dont hesitate to contact us directly at ************.

  Thank you for giving us the opportunity to address your concerns.

  Respectfully,

  50Floor

• Review fromDebra L

  Date: 12/10/2024

  1 star

  Debra L

  Date: 12/10/2024

  The floor is beautiful and the young man who put it in for us cleaned up nicely. However, the work is not finished and we have been promised every day for almost a week that they would be here to finish. DO NOT PAY THEM until EVERYTHING is done. They have our money and now we have an almost finished floor.
  

  50 Floor

  Date: 12/13/2024

  Thank you for taking the time to share your experience. We're pleased to hear that youre happy with the beauty of your new floor and the professionalism of our installer during the process.

  We sincerely apologize for the delays in completing your project. We understand how important it is to have everything finished promptly, and as of December 10th, all work has been completed. We hope the finalized results have met your expectations and that youre enjoying your new flooring.

  Your feedback is invaluable to us, and were committed to using it to improve our communication and scheduling processes. If you have any further concerns or questions, please dont hesitate to reach out to us directly.

  Thank you for choosing us for your flooring project.

  Respectfully,

  50Floor

• Review fromLarry C

  Date: 12/06/2024

  5 stars

  Larry C

  Date: 12/06/2024

  Sales representative ***** **** and her team handled every aspect of our new floors professionally. It is not often that you find a Company that does everything they claim to do. The communications from every person involved was clear keeping us informed as the process developed. Our new flooring was installed with care and detail with the trim cutting to finish it off. Great Company to deal with.
  

  50 Floor

  Date: 12/09/2024

  Thank you for your fantastic 5-star review! We're delighted to hear that design consultant *****, and our team provided a professional and seamless experience for your new flooring project. Clear communication and attention to detail are so important, and its wonderful to know you felt informed and cared for every step of the way. Your kind words about the trim work and finishing touches mean a lot! Thank you for choosing 50Floor! Enjoy your beautiful new flooring! ??

• Review fromJoyce A.

  Date: 12/04/2024

  5 stars

  Joyce A.

  Date: 12/04/2024

  50 floor did a great job, have gotten a lot of compliments on the look of the floor. They were very efficient and their craftsmanship on my steps was outstanding.
  

  50 Floor

  Date: 12/05/2024

  Thank you so much for the wonderful 5-star review! Were thrilled to hear that youre enjoying your new floors and receiving compliments on the look! Our team takes pride in their craftsmanship, especially with details like your steps, and were so glad that it showed. If you need anything else, don't hesitate to reach out. Enjoy your beautiful floors!

  50Floor

  ************

• Review fromDeborah C

  Date: 12/01/2024

  1 star

  Deborah C

  Date: 12/01/2024

  Overpriced, overpromised, and underdelivered. Unfortunately, we believed their promises of A+ highest-qualify service to justify their higher prices, and were severely disappointed. You can find better quality for much less expensive costs elsewhere. When I tried several times to contact customer service to try to fix issues AFTER they took our money (required before the job is completed), no one would even return my calls or emails. Finally, when I posted a review with photographic proof of their shoddy work, someone called me from corporate, said how unacceptable it was, and promised to get back to me within 7 days with a resolution. More than 2+ weeks later, still no response and my review has disappeared, which Im sure is not the first time with unhappy customers.
  

  50 Floor

  Date: 12/03/2024

  Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we take your concerns ************ is always our goal to provide the highest quality service, and we regret that we fell short in your case.

  We understand your frustration with trying to get in touch with our customer service team. We do our best to ensure that all issues are addressed promptly,and we apologize for any delay in communication. As of 12/03, ****, a member of our National Experience Team, left a voicemail for you. When possible, please return his call at ************. Our team is committed to following up as quickly as possible.

  Regarding your review, we want to clarify that we have no control over reviews being removed or altered on platforms. We always encourage customers to share their honest feedback, and we are happy to see that your review remains visible where originally submitted.

  Again, we apologize for any inconvenience and appreciate your feedback, as it helps us improve. 

  50Floor

  ************