Complaints

This profile includes complaints for Community Loans of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Community Loans of America, Inc.

  8601 Dunwoody Pl STE 406 Sandy Springs, GA 30350-2550

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  New England Auto Finance, Inc.

  115 Farmington Rd Rochester, NH 03867-4306

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  Fast Auto Loans, Inc.

  8212 Centreville Rd Manassas, VA 20111-2226

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  Fast Auto Loans, Inc.

  3500 Mount Vernon Ave Alexandria, VA 22305-2401

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  Virginia Auto Loans

  3500 Mount Vernon Ave Alexandria, VA 22305-2401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: 12 PAYCHECK ADVANCE ******* Account #: ****************Balance: $703.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fill they are Discriminating against they because I was approved for loan when in to get the loan. But both the ladies in the office was very rude to me and told me bc my boyfriend had a loan there I would not be getting the loan. Bc we are boyfriend and girlfriend. I told them we don't live together and we have Separate incomes. I have my own and he has he own. We live separately. They told me to go somewhere else and get a loan we aren't doing it bc you all are a couple. Which I read the trems of the loan it doesn't say no where in them trems and Policy about if your boyfriend are girlfriend has a loan that your not allow too. We don't live together and Have a separate incomes. I asked for Her Name and corporate number she would give me her name . Said that not my business and if I know how to use a smartphone to ****** corporate number. Don't call her store no more. They wasn't going to do nothing for me. And hung up. They are very rude both ladies that works there. Also told me to worry about my kidney failure doing my dialysis treatment and laugh. That wasn't very professional or nice of them. It hurt my feelings. I'll never go back in there. Bc I'm in kidney failure last stage. Was needing to get my medicine filled. Thanks , ****** ******* 06/09/2025

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have a title loan with Wisconsin Auto Title Loan. I am looking to refinance the loan with another company and they require a 10-day payoff letter. They are legally required to give it to me and have the full capability yet refuse. I am being charged interest daily. I am currently being treated for lung cancer as well as taking care of my elderly mother who has Alzheimer's. Their refusal to give me a letter they are fully capable of giving me is causing me great distress both financially and emotionally. I am not able to find any information on talking to a supervisor and the current manager refuses to give me any assistance or information in doing so. I need help.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Missouri Title Loans repossessed my vehicle on Oct. 11 2024, I'm not disputing their right to do that, nor the amount owed, the issue at hand the vehicle was parked in ******* parking lot, the vehicle was All wheel drive, meaning they should have towed it with a Roll Back, not a lift tow truck, where there were still 2 tires on the ground. The tow was picked up on video surveillance, i was told what by ******* Loss Prevention who viewed the footage and relayed back to me what they saw. Improper towing causes $1000's in damages, I had the vehicle sold at the time it was towed. The company sent me a letter stating I had a certain amount of time to come in pay the loan, and get the vehicle back, which would have been acceptable had it been towed properly, I couldn't sell it, not knowing what the damage was, and there was going to be a lot, they had to go at least 30 miles, all wheels locked in 2 on the pavement, no wheels were turning, meaning my car was drug the entire way. They didn't have any keys to the vehicle. They took the option away from me, and I would have profited $1600 and the debt would have been paid. And they never sent me anything letting me know what they sold it for, so they could have sold it for way more than I owed, the blue book value was $6500, i owed $3100. They sicked their lawyers on me, I have witnesses to acct for the what kind of tow truck towed the vehicle, their attorney obviously can't use the phone very well, he says they are still trying to contact the tow company that towed it. One phone call would have taken care of that. I don't believe a word. They damaged my vehicle by using the wrong type of tow truck.

  Business Response

  Date: 05/16/2025

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that the consumer filed a complaint on this same substantive issue with the Missouri Office of the Attorney General Consumer Protection Division.  We attach the response in that matter, in which the consumer's allegations are denied.  We respectfully submit that, given the consumer's filing with the *************************'s Office, that forum, and not the BBB, is the appropriate avenue for resolving the consumer's concerns.    
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a car loan and when I finished paying my loan off I never received my title back. The are holding my title for no reason. I called Texas title loan over and over asking if I can have the title, they tell me they dont have it in their possession and it has to get returned to them from the ***************************. Its been almost a month.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I overpaid on a loan with this company. On march 7, 2025 I spoke with them about the over payment. I was told they had a check in their possession for me that I could come pick up or they could mail it if I wished. I opted for the check to be mailed because i couldnt get there before they closed due to my work schedule. Not a problem. They were happy to mail it. 2 weeks go by and no check. I called and was told it had been mailed. Over 3 weeks later now and I have not received the check. I called for several days and no one answered. I left a message. No return call. I called repeatedly today, no answer but when i call from my daughters phone they answered. I explained that i have not received the check. I was told it was mailed to my address and they had not received the check returned to them. I attempted to ask for the check to be voided and replaced but i was not allowed to speak. The woman on the phone just kept talking over me. She said at one point that this is the reason they encourage people to come pick up their checks. I then hung up because that is not the conversation we initially had. They have been rude and misleading from the beginning. The totality of it all has lead to the filing of this complaint.

  Business Response

  Date: 04/10/2025

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company affiliate, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23154003
  
  I am rejecting this response because:
  They have not corresponded with me at all. I just want what is owed to me and be done. 
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:03/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a title loan with Delaware Title Loan on 3/7/24 for [5000]. Since then, the company has engaged in predatory lending practices, charging excessive interest rates that make it nearly impossible to pay off the balance. I have made payments totaling 9475 so far, yet the principal barely decreases due to the extreme interest structure.I contacted the company on 3/17/25 requesting a fair interest rate reduction or a reasonable settlement plan, but they refused to negotiate in good faith. Instead, they stated they would only offer a settlement at the end of the month without providing clear details, making it difficult to assess the offer properly.I request that Delaware Attorney General take a look at these unfair lending practices and require the lender to provide a fair repayment plan that reflects ethical lending standards, rather than trapping borrowers in a cycle of unmanageable payments.Also and have been making bi-weekly payments of $379 since 03/22/2024. However, each time I make a payment, I am charged an additional $3.79 convenience fee that was not clearly disclosed in my original loan agreement.I requested a full breakdown of my payments, interest charges, and fees, but the lender has failed to provide transparency regarding where my payments are applied and how these fees are legally justified.Additionally:The interest rate is excessive and predatory, making it nearly impossible to pay down the principal.Despite making [9475], my loan balance has barely moved.The lender is engaging in unfair lending practices by imposing extra fees that increase my financial burden.

  Business Response

  Date: 03/27/2025

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23079502
  
  I am rejecting this response because: they did not over any solution about this matter just a generic message
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I borrowed $500.00 for a title loan on my car. I pay $300.00 a month so they will not take my car. Now I am being told I owe them $1700.00 but I never signed a contract. I want my title back.

  Business Response

  Date: 03/27/2025

  To whom it may concern:

  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan with them in July and I told them I wanted it for only 6 months. They said they would send me a copy of the contract to my email, but I never got the copy. 3 months later I spoke with the supervisor and I was unable to send what she sent me. It was not clear to me that it was going to be roughly 3k I would be owing back. As of now its roughly about 950, and now I am owing over the amount I borrowed! My payments are 230 dollars a month for a 900 dollar loan. I paid them off 700 plus dollars today to get it but the fact is they did not adhere to what I requested and I paid for more than what was agreed. They didn&#**;t even give me the paper work for when I was done with them. I didn&#**;t even get a copy of the original agreement until today when I was done with them and they thought I was on a 24 months. I was dealing with the location on ***********************************************.

  Business Response

  Date: 02/17/2025

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Missouri Title Company,Please accept this letter as a formal apology for the recent missed payments on my loan. I understand the importance of timely payments and sincerely regret any inconvenience this may have caused.For the past several months, I have been facing significant health challenges, including the simultaneous management of leukemia and diabetes. These conditions have presented considerable obstacles in my ability to meet my financial obligations.I have attempted to communicate my situation to ******** Title Company through the online form provided on your website. However, I have been unsuccessful in having my requests forwarded to your ********************* office. I understand that this may have hindered effective communication and I apologize for any resulting ********* health is currently improving, and I am committed to resolving this outstanding debt. To that end, I kindly request information on the current outstanding balance and a potential payment arrangement that would allow me to catch up on missed payments and ultimately repay the loan in full.I value the professional and courteous service I have received from your office in the past and am eager to rectify this situation. I believe open communication and a mutually agreeable payment plan will be beneficial to both parties.Thank you for your time, understanding, and prompt attention to this matter.Sincerely,**** *****

  Business Response

  Date: 01/28/2025

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

  Customer Answer

  Date: 01/28/2025

  This is my effort in trying to reach the company, Missouri Title Loans on ******************* in **************, and let me know again, that I am trying to get caught up with several businesses that I owe money to and that due to health reasons I did not foresee when I obtained the loan that has caused this to be a problem in making ontime payments with them. One of my meds is $600 a month, and Its taken me some time to rearranged my SSDI in order to come up with something that hopefully is doable for both parties. I will, to the best of my ability, try to make a $200 payment each month until the loan debt is salified, starting with this month with a $200.00 payment on the 15th and then the 15th for the months following until the debt is satisfied if this is something that will work for them. Thank you in advance for helping me out. Sincerely, **** *****

  Business Response

  Date: 02/06/2025

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22863584
  
  I am rejecting this response because:

  This is first of all not a complain, but there was no other options. I am trying to stress the fact that since the loan was received, I found out I have CLL leukemia. I am just trying to get a message to the company at the store level, that I have every intention of trying to take care of this loan, I am working with my cancer field Drs to try to get meds that my part isn't $600 a month or more. I have to take care of myself, meaning that medicine needs to be purchased and then what I have left - try to cover my bills, i.e. **********************************, *******************, ***********, **. I am using the BBB because I have tried several ways, i.e. calling the main number to Missouri Title Loans, and yet 2-3 times a month they still try to ding my checking account with a $168 debit. I am getting a $1400 stimulus from the **** Please allow me 6-8 weeks to receive this refund and I will go into the local store and make good on this loan. This is the message that I have been trying to get to you, which seems the only way you reply is when the BBB reaches out to you for me. They can now close this as this is all I have to say. Thank You

  
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 02/06/2025

  As stated in the response, if this is a customer of a **********************, affiliate, someone from local management will reach out to you to address any and all concerns.