Complaints

This profile includes complaints for Community Loans of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Community Loans of America, Inc.

  8601 Dunwoody Pl STE 406 Sandy Springs, GA 30350-2550

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  Buckeye Pawn Shops

  5029 N Walnut St S Bloomfield, OH 43103-1032

• 

  Fast Payday Loans of Kentucky

  727 South Main Street Madisonville, KY 42431

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  Fast Payday Loans of Kentucky

  407 West Dixie Avenue Elizabethtown, KY 42701

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  Georgia Auto Pawn, Inc

  1950 Highway 40 E Kingsland, GA 31548-6732

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I overpaid on a loan with this company. On march 7, 2025 I spoke with them about the over payment. I was told they had a check in their possession for me that I could come pick up or they could mail it if I wished. I opted for the check to be mailed because i couldnt get there before they closed due to my work schedule. Not a problem. They were happy to mail it. 2 weeks go by and no check. I called and was told it had been mailed. Over 3 weeks later now and I have not received the check. I called for several days and no one answered. I left a message. No return call. I called repeatedly today, no answer but when i call from my daughters phone they answered. I explained that i have not received the check. I was told it was mailed to my address and they had not received the check returned to them. I attempted to ask for the check to be voided and replaced but i was not allowed to speak. The woman on the phone just kept talking over me. She said at one point that this is the reason they encourage people to come pick up their checks. I then hung up because that is not the conversation we initially had. They have been rude and misleading from the beginning. The totality of it all has lead to the filing of this complaint.

  Business Response

  Date: 04/10/2025

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company affiliate, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23154003
  
  I am rejecting this response because:
  They have not corresponded with me at all. I just want what is owed to me and be done. 
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:03/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a title loan with Delaware Title Loan on 3/7/24 for [5000]. Since then, the company has engaged in predatory lending practices, charging excessive interest rates that make it nearly impossible to pay off the balance. I have made payments totaling 9475 so far, yet the principal barely decreases due to the extreme interest structure.I contacted the company on 3/17/25 requesting a fair interest rate reduction or a reasonable settlement plan, but they refused to negotiate in good faith. Instead, they stated they would only offer a settlement at the end of the month without providing clear details, making it difficult to assess the offer properly.I request that Delaware Attorney General take a look at these unfair lending practices and require the lender to provide a fair repayment plan that reflects ethical lending standards, rather than trapping borrowers in a cycle of unmanageable payments.Also and have been making bi-weekly payments of $379 since 03/22/2024. However, each time I make a payment, I am charged an additional $3.79 convenience fee that was not clearly disclosed in my original loan agreement.I requested a full breakdown of my payments, interest charges, and fees, but the lender has failed to provide transparency regarding where my payments are applied and how these fees are legally justified.Additionally:The interest rate is excessive and predatory, making it nearly impossible to pay down the principal.Despite making [9475], my loan balance has barely moved.The lender is engaging in unfair lending practices by imposing extra fees that increase my financial burden.

  Business Response

  Date: 03/27/2025

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23079502
  
  I am rejecting this response because: they did not over any solution about this matter just a generic message
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I borrowed $500.00 for a title loan on my car. I pay $300.00 a month so they will not take my car. Now I am being told I owe them $1700.00 but I never signed a contract. I want my title back.

  Business Response

  Date: 03/27/2025

  To whom it may concern:

  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan with them in July and I told them I wanted it for only 6 months. They said they would send me a copy of the contract to my email, but I never got the copy. 3 months later I spoke with the supervisor and I was unable to send what she sent me. It was not clear to me that it was going to be roughly 3k I would be owing back. As of now its roughly about 950, and now I am owing over the amount I borrowed! My payments are 230 dollars a month for a 900 dollar loan. I paid them off 700 plus dollars today to get it but the fact is they did not adhere to what I requested and I paid for more than what was agreed. They didn&#**;t even give me the paper work for when I was done with them. I didn&#**;t even get a copy of the original agreement until today when I was done with them and they thought I was on a 24 months. I was dealing with the location on ***********************************************.

  Business Response

  Date: 02/17/2025

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Missouri Title Company,Please accept this letter as a formal apology for the recent missed payments on my loan. I understand the importance of timely payments and sincerely regret any inconvenience this may have caused.For the past several months, I have been facing significant health challenges, including the simultaneous management of leukemia and diabetes. These conditions have presented considerable obstacles in my ability to meet my financial obligations.I have attempted to communicate my situation to ******** Title Company through the online form provided on your website. However, I have been unsuccessful in having my requests forwarded to your ********************* office. I understand that this may have hindered effective communication and I apologize for any resulting ********* health is currently improving, and I am committed to resolving this outstanding debt. To that end, I kindly request information on the current outstanding balance and a potential payment arrangement that would allow me to catch up on missed payments and ultimately repay the loan in full.I value the professional and courteous service I have received from your office in the past and am eager to rectify this situation. I believe open communication and a mutually agreeable payment plan will be beneficial to both parties.Thank you for your time, understanding, and prompt attention to this matter.Sincerely,**** *****

  Business Response

  Date: 01/28/2025

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

  Customer Answer

  Date: 01/28/2025

  This is my effort in trying to reach the company, Missouri Title Loans on ******************* in **************, and let me know again, that I am trying to get caught up with several businesses that I owe money to and that due to health reasons I did not foresee when I obtained the loan that has caused this to be a problem in making ontime payments with them. One of my meds is $600 a month, and Its taken me some time to rearranged my SSDI in order to come up with something that hopefully is doable for both parties. I will, to the best of my ability, try to make a $200 payment each month until the loan debt is salified, starting with this month with a $200.00 payment on the 15th and then the 15th for the months following until the debt is satisfied if this is something that will work for them. Thank you in advance for helping me out. Sincerely, **** *****

  Business Response

  Date: 02/06/2025

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22863584
  
  I am rejecting this response because:

  This is first of all not a complain, but there was no other options. I am trying to stress the fact that since the loan was received, I found out I have CLL leukemia. I am just trying to get a message to the company at the store level, that I have every intention of trying to take care of this loan, I am working with my cancer field Drs to try to get meds that my part isn't $600 a month or more. I have to take care of myself, meaning that medicine needs to be purchased and then what I have left - try to cover my bills, i.e. **********************************, *******************, ***********, **. I am using the BBB because I have tried several ways, i.e. calling the main number to Missouri Title Loans, and yet 2-3 times a month they still try to ding my checking account with a $168 debit. I am getting a $1400 stimulus from the **** Please allow me 6-8 weeks to receive this refund and I will go into the local store and make good on this loan. This is the message that I have been trying to get to you, which seems the only way you reply is when the BBB reaches out to you for me. They can now close this as this is all I have to say. Thank You

  
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 02/06/2025

  As stated in the response, if this is a customer of a **********************, affiliate, someone from local management will reach out to you to address any and all concerns.  

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24 2024 I went in to ***** car ***************************** loan did a loan on my car title with a lady name ****** in the amount of 2000 dollars which was given with monthly payments of $421.00 and to pay off and to receive title back in the amount of $2421. Monthly payments were made in ********** due to unemployment status a payment wasn't made in Oct so Texas car title picked my car up unexpectedly when i called to get info on how to get my car back i was told by ****** i only had 10 days to bring the total loan in cash to get my ************************** just to then call Nov, 28 asking to bring $1000 & pick my car up due to the auction doesn't want to buy any cars until after feb 2025 & that she would lower my loan to a balance of $1600 & also lower my monthly payments Dec 10 2024 I called, spoke with ****** told her i wanted to come in pay my full balance to receive my ************************** back she said to bring her $2420 dollars in cash she would have my title when i get ******************* on where to pick my car up at which was at Yachty tow service after arriving to ***** Car Title loan I paid the amount of $2420 to ****** she took the money gave me my receipt after asking her for it twice & information to pick up my car but no title so i asked her wheres my title her response was they are mailing ******* will be there by Friday which was very upsetting the fact she had lied to me so i left picked up the car waited until following Monday gave ****** a call asking for my title she then tells me its in the mail i got to wait until they send it from the Auction because she had made a deal on it and almost had the car sold & if i wanted my title i could go to DMV & file a lost title because she wasn't going to do it which made no sense to me so im confused & so disappointed I called Texas Car Title loan spoke with ****** again now she tell me its in the *************** holding it up which were 2 weeks before Christmas holiday so i called again Dec 27 2024 still no title

  Business Response

  Date: 01/09/2025

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  

  Notwithstanding the foregoing, please note that the Company's subsidiaries often must transfer the tile to state agency before lien removal, with that agency subsequently mailing a new title document back to the consumer without a lien.   This can involve a lengthy wait time.  We have no record of an outstanding account  balance with the consumer identified in the complaint.  

  It is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution.  Further, 

  Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:12/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called seeking information about an ad they sent us regarding a limit increase of $400. I was responded to as if i was asking about something they did not have the option to e en consuder....then why send me the ad? ....treated as if I was an idiot, mocked, spoken down to, and lastly was made fun of...the lady on phone mimicked what I said, in a voice that I guess they thought was like mine, and included the list that I have....saying back to me what I had just asked her. I got off the phone in a hurry, not saying much else, astonished that people her age would act that way. Now, I find it super difficult to try and call then to make my payment on my loan. I am seeking legal advice if possible to afford in my situation...

  Business Response

  Date: 12/27/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  Date:11/20/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a title **** of $3500.00 back in June 2024. I went into the ******************* to make the first payment, when they realized they had written up the contract with an incorrect interest rate. The contract was ****** before i could make the payment, in which the principle was $3518.00 with a finance charge of $879.51, totaling $4397.51. I was given a credit of $351.51 and made a payment of $528.00 which took care of the finance charge leaving a balance of $3518.00. I went back into the office on 09/05/2024 to pay off the title. I was told that the payoff amount was $4397.49 and it needed to be paid in cash. I went add took the money out of my bank account and paid the amount without question, not realizing I being charged a second finance charge of $879.49.I went back up to the ******************* the next day with my receipts in hand and explained to the manager what happened. The manager contacted the area manager ***** ******** about the matter.I received a call the next day from the store manger stating I had $139.00 check waiting for me at the ************ office. I challenged him on how that number ($139.00) came about, he couldn't answer and he had ***** ******** contact me. ***** ******** and I spoke on two occasions and on that second occasion he apologized for not returning my call stating that he had referred my case to someone else because he no longer handle Georgia.I have repeatedly called and sent text messages to ***** ********. He was sending me to voicemail, however I called from my sons phone and he then answered. I have attached both receipts of payments showing where I was charged the finance cherge twice. I am looking to be refunded $879.49

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "BREACH OF CONTRACT"

  Business Response

  Date: 12/03/2024

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  Date:11/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  rececving unknown bills which caused to reflect bad upon credit

  Business Response

  Date: 11/18/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.