Complaints

This profile includes complaints for Community Loans of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Community Loans of America, Inc.

  8601 Dunwoody Pl STE 406 Sandy Springs, GA 30350-2550

• 

  Community Loans of America, Inc.

  5201 W North Ave Chicago, IL 60639-4448

• 

  Community Loans of America, Inc.

  15940 Kedzie Ave Markham, IL 60428-4017

• 

  Community Loans of America, Inc.

  700 Front St McHenry, IL 60050-5530

• 

  Community Loans of America, Inc.

  1720 Plainfield Rd Crest Hill, IL 60403-1953

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had taken a title loan out on my car when things were a bit hard. The location in **************** **** closed with no notice to me. I ended up filing bankruptcy and this debt was put into it. The debt was paid off and I never received anything from them stating that my lien was released on my title. I have called with no return call from them. I can not even find a location to contact. The number I did call was leave a voicemail or email no live person. I need the lien released to the *** as they should have done when it was paid off and never did. I need the title to my car.

  Business Response

  Date: 09/12/2022

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to the appropriate Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

  Customer Answer

  Date: 09/12/2022

   
  Complaint: 18007477
  
  I am rejecting this response because: I would like to hear from the next person on this complaint to make sure it gets resolved before accepting there response. I need my title for my car and want to make sure they send the release.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/23/2022

  The Company's bankruptcy department has addressed this matter directly with the consumer and believe it has now been resolved.  If there are any further concerns on the consumer's behalf, please have her call *****************************, Director of Compliance, at **********************.  Thank you.

  Customer Answer

  Date: 09/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got the loan in June 2022 I was told ****** will be taken each month out of savings.July 14 went into office pd ****** left balance of ******. Again on August 18 paid ****** in a money order. August 31 I received a call I was two payments behind and a payment is due every 14 days.so. Logged on to my act with them it stating I'm behind ****** an no payment history. I got my receipts I will be paying on 14 each month This has me worried my car will get repossessed this don't add up. *********************

  Business Response

  Date: 09/12/2022

              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  Date:06/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a title loan through ******** title loan. I was making payments and the store closed. After they closed, we still had an account balance, but our account was moved to the ***********, ** location if I'm not mistaking, we continued making payments. Soon after starting conversation with the *********** location correspondences completely halted. The location closed and we hadn't received notice we tried tracking down where our title was, and we kept being told there's no account. Today 6/28/22 we got the correct number from our local courthouse and my girlfriend called them she stated her name and who she was, but I am the main applicant so the agent she spoke with asked her to verify MY social security number which is a breach of privacy. My girlfriend then gave my social and the agent then gave her account information. I called and spoke with the manager ****** who agreed that this was unacceptable but said nothing further. I asked ****** why we hadn't received anything from them letting us know who they were and that we'd be dealing with them from now on. She stated that they sent letters and emails to me about the change, so I asked her what email address they had on file for me she then stated that they didn't have an email on file for me. I then asked her when the last time was that they mailed anything out to me and she stated that it was august 27, 2021 and it was only a receipt for the last payment we were able to make before they took over. No one there contacted us about this change, they let the interest build up and this has caused a huge issue for me and my family. My social was verified by someone who is not me when the employee was already made aware that that person was not me.

  Business Response

  Date: 07/18/2022

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company or one of its affiliates, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  Date:06/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had so many problems when I got my title loan through these people, many times I'd pay cash and they would STILL hit my bank account. I had FINALLY closed the account, other than that. It was good! I even still recommend others! My mother took a good title up there, everyone signed for today, as they said they would give the money on the title. She is BUYING it from us, that's what the money is used for. They said YES, twice. They get everyone to sign. And see our names (I have filed a complaint before) and then decided she has to send off first. When in fact, you do NOT in ***********, many get loans to pay for the trucks! They had everyone sign, to change their mind after seeing our names. I really believe this, because before knowing they said YES. Then saw it, and said NO. As I stated I had a issue before in another department, but to do that to another person? They SHOULD do the loan as there is no reason not too, and they stated they WOULD until seeing who she was buying it from! They had my mom leave and come back TWICEEEE!!

  Business Response

  Date: 06/22/2022

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  Date:06/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carolina Title Loans of ********, **, Mid Atlantic of **********, **, or the Dealers Auto Auction of ********,** is not able to resolve my issue. Since 6/3/2022 I have been having this problem. My car was repossessed with no "Right to Cure" letter on 6/3/2022. I made my payment on 6/3/2022 to Carolina Title Loans and my car was still broken into and valuable items were taken.

  Business Response

  Date: 06/20/2022

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) and its subsidiary, Carolina Title Loans, Inc. ("Carolina Title") are in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit these entities from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of *******************************************, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  Date:06/16/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gotten a title loan because I was in a bad situation with waiting on a disability case and with COVID taking longer than expected , my mom was in ICU multiple times and needed gas for that and my doctor *********** and lost my place I was renting cause no ***ome but had gotten title loan and trying to sell things to pay on it I paid 100 and some once and with my mom and my situation couldn't pay any thing so they were going to come get car finally a church helped me pay ****************************************************************************************************************************************************** and said now I needed a hundred and some more before they would redue the loan I said u promised u would restart this when the minister paid the ****** and she said well we decided that we would make sure u could make a payment on your own first I figure that way they could send me another letter that they would repossess my car again they tell me one thing and lie they have done this to me about a year ago I was paying on my car I had right after my accident and trying to do everything I could they promised they would not repossess my car and that night at 9 pm came and got it the next day I called and the girl said she knew nothing y it the big boss did it without her knowing and I had only got like 1 letter before they came got it! This place is a joke my interest rate on this loan is ******% my account number is ************************ the company is ********* auto title loan loans *** *************************************************************** phone ********** and if by and chance u could get my records on my last car and check that out I would really appreciate it I have very bad anxiety and depression also I have very very high restrictions for doing much of anything from my doctor so that doesn't help me contract date 3/17/22 on this loan now I would have to try to find paperwork on other car if u need more information please contact me please

  Business Response

  Date: 06/20/2022

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  Date:06/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has no customer service department that answers who provides a resolution. They make you leave messages or email with no answer but then won't extend the same courtesy. All they jave to do is EMAIL a copy of my title and they refuse to help. They need to email over my document and let me buy out. Refusing to let me buy out is not fair. The employees lie about the loan process and are always making excuses about why they cant help when mail and email are possible

  Business Response

  Date: 06/20/2022

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  Date:05/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained a loan from ********* auto title loan understanding the risk of these types of loans. I begin to fall behind on payments and was making what I could until I was able to figure something out. In that process the car had been repossessed. I was not notified with a right to cure ( explanation given to me by employee) the wrong address was on the account and when I called in they never updated it and that was before she worked there. So no accountability just an oh well. Nothing we can do its already been repossessed. I call and ask to see what my options are, employee informs me that I can pay $2,500 and get the car back and continue to make payments on the remaining balance which I thought she said $4200 but later on was told that was incorrect. I went to the location a few days later with a payment of $7,000. They asked me if I wanted my car back which seemed like a dumb questions. They refused to give me my car and told me I had to pay the remaining balance of $530 because they were not sure if they would get the money. I see this as either a straight out lie or misleading me the consumer on what needed to be done. The following day I went back and paid the remaining balance and stayed in the store until the lady confirmed I was able to get the car. During the process I was told by the company that repossessed the car that it had been sent to auction to be sold. I had to go to one place to get the belongings from the car which should have never been taken out of and also my plates. I get to the auction center another place and it is already marked up. I obtain the car and proceed home. I asked to speak to a manger a few times at the ********* auto title loans and was told its against company policy for me to speak to him he would have to call me. He never made an effort to call. I asked for a print out of all payments made and the balance to follow being I have no records or a way to look online. They refuse to provide any documentation.

  Business Response

  Date: 05/23/2022

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.