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Business Profile

Consumer Finance Companies

Community Loans of America, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Community Loans of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Community Loans of America, Inc. has 463 locations, listed below.

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    Customer Complaints Summary

    • 114 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are supposed to take the money out my account and I don't know what happened and now they are call my job and I don't appreciate them harassing me at my job

      Business Response

      Date: 11/18/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

    • Initial Complaint

      Date:11/02/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was trying to get help with my account.. agent was rude and dismissive to my current circumstances and problem,, I am in the hospital Ive experienced trauma I shouldnt be degraded overs simple account issue

      Business Response

      Date: 11/18/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      03/03/2023 I taken a title loan out on my vehicle for $3,900... within a years time frame I have given the company $15,000 dollars. Now they have taken my vehicle because they said I owe them a $1,000 dollars. My vehicle is worth $20,000 it is a 2017 Buick Encore SUV ****** miles. They are telling me I no longer have my vehicle. I'm sure this is not legal... I am a senior citizen I am sure I have been taken advantage of. Please help me to make sense of this matter... I no longer have transportation and cannot walk very far... I had several belonging in the vehicle they have taken. My medicine was in the vehicle along with grandkids items as well. I am left with nothing at this point and time They told me the vehicle has been sold and there is nothing I can do about it. I have worked hard to purchase my vehicle and now I no longer have it.

      Business Response

      Date: 10/16/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

    • Initial Complaint

      Date:10/03/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******** *******. Im from ***********, **. I took out a car title loan in March of 2024. I was up to date on all my payments until I left ****** in May of 2024. I hadnt had a job until July of 2024. During my gap period of missed payments once I started my new job I brought myself current with payments, even doubling them. I recently made another payment this Saturday as well. I was advised verbally that I didnt have any repossessions active and my account was in good standing. However October 1, 2024 I woke up to **************************** of *********, ** repossessing my white 2014 ****** Sentra. I advised the two guys that I was up to date on my payments and they advised me that they had to get my vehicle anyway and it hadnt been updated in their system. I just want my car back and also want to know where the money I made payments to the company went to. I have three children and no ride. I just dont want this to happen to anyone else if this a system issue. I cannot stop crying and just want help here. I have all my paperwork.

      Business Response

      Date: 11/18/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9 days ago our car was repossed due to a title loan because the old manager **** that we kept in contact with no longer is at the location and our car was in the shop we where in the process of moving. So alot of our things where in the car. Well my husband called and has on recording the lady telling him we had 14 days to get our stuff from the car. Well today we call and are told the car has now been moved over 9 hours away and that we have to drive all that way to get our belongings. We where called name hung up on and threatened if we called back trying to get answers. All because we recored the fact they lied and now they won't even tell us exactly where our things are. They are stealing our stuff and I can't get a returned phone call about this situation some of the things in that car are irreplaceable. And the branch manager is very unprofessional along with the girl working in the office. You guys are liars and breaking laws people have a right to get there things out of a car repossed or not.

    • Initial Complaint

      Date:09/11/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Texas Title and Payday Loans, operate under this people's umbrella. Unscruplous contracts to bait innocent, desperate citizens. Please have someone in the legal realm decipher that contract for you. They're now holding my title hostage, on an non- viable, illegal loan. Bad business practices, unprofessional leaders that go as far as asking for medical records, while questioned about the terms of the loan. Try to bait clients to renew and sign contracts that are null and void. I will leave no stones unturned. Please sign petition on **********.

      Business Response

      Date: 09/16/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

    • Initial Complaint

      Date:09/10/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was repossessed 2 weeks after I went to get my important belongings out and I see that they broke in side my car cause all of my doors were locked and I see that is was ramshacked my wallet with my cards was scattered everywhere with 200$ missing so I recorded to have proof and I look in the back seat its the same I have a piggy bank Im saving change for my baby its poured all out with all my silver change missing I tell them and they tell me that I have to take it up with the lender so I call them and they tell me that its been through 2 different towing yards and that I would have to call a number and make a complaint so I did and they said that they would help me and they will be giving me a call but still no call and thats been 2 weeks ago I have to call them and see if theyre still handling it so I just went and paid 1475 to get it out plus a 50$ money order they told me nothing about ok I paid it so when I get to get my car theyre telling me that itll have to be towed because theres no battery in it now Im more upset because my battery is missing and they saying thats how it came to them so its basically like they lender and the towers blaming each other for it I just want my car back how they took it

      Business Response

      Date: 09/16/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

      Customer Answer

      Date: 09/16/2024

       
      Complaint: 22267699

      I am rejecting this response because: Its not a real response 


      Sincerely,

      ****** *****

    • Initial Complaint

      Date:09/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made the payment and every few days they keep taking out of my account without asking me

      Business Response

      Date: 09/16/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution.  Further, because the complaint involves a concern over automated payments, we will construe the complaint as a request to revoke any authorization to electronically debit the consumer's account.  

            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

    • Initial Complaint

      Date:08/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They stole money from me out of my region bank account in Gulf shores Alabama ***** 2 x and didn't give me a reason why I couldn't get my money back I over payed cause the girl lied and took a 100.00:and then a ****** so that's why I got in trouble with cash cow cause they stole from me .and I am disable..........

      Customer Answer

      Date: 11/06/2024

       

      Mr ******* has not called me back in 3 weeks he will not call me back I don't know what him in the supervisor did but I've called her and left her a message as well to have him to call me they refuse to call back for whatever reason they have not put $117.50 back in my account from this matter and they are still ignoring me every time I've called and left messages for 3 weeks they will not call me back from Cash cow out of Alabama so I'm adding this to the report I would like to open it back up and see what we can do to fix this problem

       

       

      Business Response

      Date: 11/18/2024

      The complainant should see the email on 11/8 addressing her most recent concerns.  

      Customer Answer

      Date: 11/18/2024

       
      Complaint: 22192003

      I am rejecting this response because:

      Sincerely,

      ******* *******

      Customer Answer

      Date: 11/19/2024

      Mr ******* is willing to talk to the bank said there was an error in my bank statement I sent y'all about the hundred dollars being missing and did not get to his account they stole the money ***** did so they're trying to say they cannot drop the charges because of the prosecutor has to drop him he was trying to get them dropped the owner of the company and they cannot do it he sent me an email through the BBB saying that he wants to talk to the bank and he's willing to talk to regions Bank out of Gulf shores Alabama ***** is the zip code I don't know their number but you can look it up online call and ask for ******* and she will tell you that is not an error in my account she's already got the message for me to call Mr ******* yesterday after he left me that email from the BBB so y'all need to get the email I sent it to the lady in Miss ********* or whoever's on my case she got his email when I sent a copy of it to her and my friend ****** y'all need to understand this man is saying this cuz this girl's holding her tongue in lying they still have my money and have not received no hundred and 1750 back I don't get why they're doing this but they're playing games.

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approved for a loan on 08/19/2024 from Advance America and have documentation on the loan but all they was withdraw 50 Apple Pay and 12 from *********** And I never received the loan from them

      Business Response

      Date: 08/23/2024

      To whom it may concern:

                  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

                  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

      In this case, however, the consumer's complaint asserts various concerns with "Advance America."  Community Loans of America, Inc., is not related to Advance America and would not be a party to any such transaction.  Accordingly, we believe the consumer is mistaken in directing the complaint to us.  


            Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.


    Community Loans of America, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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