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Business Profile

Health and Medical Products

Heaven Patch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Medical Products.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have processed TWO separate orders for over $300 for knee patches, however I have not received product. There appears to be no way to contact the company. Emails do not go thru, and there is no phone number provided.

  • Initial Complaint

    Date:11/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Ordered a Traction Pillow from Heaven Patch on July 20th 2023 and the company disappeared online. The Order number was #**H13001.

  • Initial Complaint

    Date:10/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the neck cloud cervical traction device for a total charge of $35.99 on June 26, 2023. I have not received the item; I have tried to contact the company via email with no response. I try to look up the webpage and there is not one. This is fraud.

  • Initial Complaint

    Date:09/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No tracking number provided or any response to emails asking for that information

  • Initial Complaint

    Date:08/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 cervical cloud neck pillows and a lumbar support from this website on July 24. I emailed the customer service and they replied they didnt have a shipping number to track yet but would let me know when they do. I tried to reach out many times, now the web site is completely gone, and I have no products.

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order from this company and its been over 30 days. They told me in writing they ship between **** days. I have asked for a refund since I have not received my product and I keep getting the run around. I suspect this is a scam company and you do t actually get the product.

  • Initial Complaint

    Date:07/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed on 6/12/23. On June 24, an email was sent to compnay asking for tracking information. Company responded that it had been shipped, but tracking was not available at this time. On June 29, an email was sent to company asking where is product or tracking. Company responded that it had been shipped and that delivery times were 6 to 20 days and to continue to wait. On July 10, an email was sent to company that it had now been 28 days and that it didn't arrive within the week that I would dispute the charge on my Credit Card and contact the BBB. Company responded that customs clearance was taking more time that expected. Still said no tracking number. It is July 13 and I am tired of waiting. I don't beleive that it will ever arrive based on other BBB complaints.

  • Initial Complaint

    Date:07/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 6/7. They charged me an additional $1.19 foreign transaction fee that I was not made aware of. As of 7/3, I do not have my item, none of the tracking information has been updated, nor have they responded to my emails.

  • Initial Complaint

    Date:06/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Heaven Patch knee patches. The product does not stay on regardless of following directions for use. Contacted Heaven Patch to notify them of the problem. Never heard from them. Then submitted a prompted review of the product, giving it a 3 star rating because of the product not staying on and received an email within 30 minutes of the review stating that I would be receiving a replacement of super sticky patches that were not previously advertised correctly on website. Have contacted person repeatedly who sent me the email with the promised replacement but have never heard back. Just tried to call the advertised phone number to call on the website, but the number does not work. I just want the correct patches that stick. This company *****.

  • Initial Complaint

    Date:06/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/18/23 I ordered knee patches from HeavenlyPatches.com for $29.99 using my credit card. I later saw on my bank statement a charge for an international fee of $.99. Since then I have not heard from the company and have NOT received the item I ordered. At this point I would like my money back and credited back to my charge card.

Heaven Patch is NOT a BBB Accredited Business.

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