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Business Profile

Health and Medical Products

Heaven Patch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Medical Products.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received the first order #***** and when trying to order again, never received an email confirmation of the order sent 01/17/23 so there is no order # to present, yet $79.99 has been deducted from my City Mastercard CC **** for this order w/o a Conf # and we have not yet received a confirmation for the receipt of the order or the product. We found the product worked and let them know, it works. I sent several emails to ******************************** on Jan 29, 2023, ********************************** on Jan 24, 2023, ********************************** on Jan 21, 2023, asking where the confirmation is and when we would receive the product and have not had any replies to our concern; only emails asking to leave a review from Heaven Patch <****************>. The phone number given to reach this company I tried to call today and this is how it answered: In a computer generated voice "February 1st, 2023, February 1st, 2023" and music came on with a great hold time and no answer, no customer service to speak to. When I saw the other complaints on BBB, I thought I should let others know and be added to the number of complaints. I would like to receive the order I paid for or be refunded.

  • Initial Complaint

    Date:01/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Heaven Patch on /19/'23. That same day $49.99 was taken from my account. I have tried to contact this company by email and phone about this order ( # ***** ) but none of my questions have been answered. The tracking number (UG881717008YP ) is also incorrect or fake. I want to cancel this order and get a full refund because I am beginning to believe this is a scam or fraud

Heaven Patch is NOT a BBB Accredited Business.

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