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Customer Review Ratings
Average of 125 Customer Reviews
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Review frommark r
Date: 08/11/2022
1 starmark r
Date: 08/11/2022
i order a cover for my hot tub. they sent it. But there is a seem going down the middle that shouldnt be there.I have called,texted and emailed numerous times with promises of fixing the issue.they don't fix anything. always our team will get back in touch with you.I want a refund or a replacement.
Covers & All
Date: 08/16/2022
Hi ****, We are sorry to note your disappointment with the order you have placed with us. Please accept our apologies for any difficulties you faced while communicating with our support team. Though we make great efforts to deliver high-quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team. As per the recent update, the reship is been issued and once the order will ship out we will notify you with the tracking number. Hi ****, We are sorry to note your disappointment with the order you have placed with us. Please accept our apologies for any difficulties you faced while communicating with our support team. Though we make great efforts to deliver high-quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team. As per the recent update, the reship is been issued and once the order will ship out we will notify you with the tracking number.Review fromRex P
Date: 08/08/2022
1 starRex P
Date: 08/08/2022
Never received my product and have been told my refund would come in 10 days. Then 72 hours. Then 24 hours. They assume I will forget or the reps lie to get me off the phone. Turning matter over to my bank. P.s it won't let me leave a lower than 1 rating.Covers & All
Date: 08/11/2022
Hi ***, Please accept our apologies for any difficulties you faced while communicating with our support team for the refund. Though we make great efforts to deliver high-quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.Review fromD. P
Date: 07/30/2022
1 starD. P
Date: 07/30/2022
This company makes a good product IF there is not a problem. I ordered 6 items and one was not usable. I have been dealing with them for about a month and cant actually talk to someone other than the online chat. They apologize each time, but NOTHING is done. They have asked for countless pictures, measurements and specs and cant seem to get corrected. So frustrated. Will be requesting a refund from my credit card company. Dont get anything made that is not straight forward, even with their measurement diagrams.Covers & All
Date: 08/03/2022
Hi, We are sorry to note your disappointment with the order you have placed with us. We have tried very hard to display each and every piece of information available on the website for the easy order process, however, we do understand that there is room for improvement. If you have any concerns regarding the order please share an image of the product received at *********************************** and our team will check and help you with the best possible resolution.Review fromJeffrey S
Date: 07/27/2022
5 starsJeffrey S
Date: 07/27/2022
I ordered replacement covers for my half moon-shaped patio furniture from this company and my experience was great, I would definitely recommend! Product received is the exact specifications as requested. Product does ship from ***** but only took 2 weeks to arrive from purchase date (I live in **). Quality of the material is ************ better than the original covers that ripped after two *******.Covers & All
Date: 08/03/2022
Hi *******, Thank you for taking the time to acknowledge our efforts. Your appreciation tells us we are doing something right and encourages us to keep offering the right options, products and service. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!Review fromBetsey A
Date: 07/27/2022
1 starBetsey A
Date: 07/27/2022
We ordered a triangular sail from Covers & All. It was shipped much larger than anticipated and when dealing with customer service it took 20 days for them to respond and then the response said it was within their allowable limits. I would not order anything else from this company.Covers & All
Date: 08/03/2022
Hi Betsey, Please accept our apologies for any difficulties you faced while communicating with our support team. Though we make great efforts to deliver high-quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team. Indeed the product ordered was not as described and our team failed to provide you with the resolution. Thus, we have escalated your concern further and they will contact you shortly with the resolution.
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