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Business Profile

Car Wash

Tidal Wave Auto Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Reviews

This profile includes reviews for Tidal Wave Auto Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tidal Wave Auto Spa has 66 locations, listed below.

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    Customer Review Ratings

    1.3

    Average of 56 Customer Reviews

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    Review Details

    • Ted G.

      Date: 07/11/2025

      do not use Tidal Wave car wash in ********. It will scratch the finish on your vehicle and they will do nothing. I signed a "membership" and when I tried to cancel it they made it extremely difficult and then charged me again bthe following month.
      BEWARE !!!!!!

    • Caryn F

      Date: 07/09/2025

      DO NOT GO TO TIDAL WAVE AUTO SPA IN *** **** ******. They have 2 locations one on ****** ** and one on ***** **. They totally misrepresent themselves. I was told that I was receiving a tag for a free car wash but was in reality signed up for monthly membership that I did not agree to. I even asked point blank if this was a membership and was assured that it was for a free car wash if I choose to use it.

    • Heidi T

      Date: 06/11/2025

      My husband and I canceled our membership at the beginning of May and have continued to be charged twice since then. I watched him cancel our membership online on their website as it tells you can do. We were never informed that we were supposed to receive a confirmation email. We did not receive this email. The company refuses to issue us a refund even though we have not used the car wash membership since May 7, according to their own records. When we called the company, the customer service agents were rude and refused to let us talk to a supervisor and also refuse to issue any sort of refund of any kind. When we spoke to the location, the location said that the customer service agents at corporate should have issued at least a partial refund.

    • Melinda G

      Date: 06/07/2025

      I went to Tidal Wave in ******** ** for a single car wash. Somehow I was signed up for a subscription membership without my permission. I only used the car wash one time, but since that visit my credit card was charged $23.97. I contacted customer service through the website but did not hear back. I consider this deceptive practices.

    • Jerome P

      Date: 05/20/2025

      Here lately everytime I go to the car wash on ********* ****, the washing area which I drive through is down or there's an issue. Horrible service. I tried calling corporate. No will pick up the call. A waist of my money!

    • Shawnessey C

      Date: 03/31/2025

      POOR CUSTOMER SERVICE. I just want to cancel my membership. I have spent three months writing e-mails, visiting with my local car wash attendants, making multiple requests through the online portal...and still, I keep getting charged for a service that I do not want. The actual car wash service has been great, except for the vacuum machines not being operable for almost three months at my location. I have not received any replies from actual people for over three months. I am just tryin to cancel my service. I would NOT sign up for a membership again.

    • Deann S

      Date: 03/27/2025

      This company is the worst for services. Run the other way. They rip you off and lie. Double your membership fee.

    • jacob H

      Date: 03/26/2025

      Assistant manager refused to let me go through because of my dog box, but he has open the gates for me numerous times in the past because he would not let me go through because he said it’s a liability but I have went there over 50 times with it in there before no problem and even the pressure wash Guy said he has washed three trucks with dog boxes today. then got very disrespectful when I asked why and then the assistant manager got rude when they told me to pull out of a very tight gap with cars riding my bumper.

    • Charlyn S

      Date: 03/24/2025

      I only gave one star cause the wash itself is not bad but the customer service and misrepresentation is awful. I was greeted by a gentleman at the car wash who said he was the owner of this car wash and coaxed me into getting a membership. He assured me if I was not happy I could cancel anytime as long as it was before the renewal, just go online. After not using the wash but once because it was too far, I decided to cancel. I cancelled 4 days before the renewal and it advised me that It was recommended to cancel 7 days for processing. Needless to say I was charged today 35 dollars that is being thrown out the window. After talking to extremely rude customer service who simply says "nothing I can do policy" when I explained I was not given that policy-she tells me it was on my receipt-well thats convenient when the "owner" was finished doing anything for me-he said do you need a receipt-I said no-I didn't want more clutter-he never once alerted me that the policy was on the receipt!! Just a way to steal money from working people. After seeing all the like reviews-I'd say no wonder they are not BBB accredited!

    • Zoe C

      Date: 12/14/2024

      You have to cancel your account 7 days before the next charge date. I cancelled my account on 11/16/24 and on the same day I received this email from Tidal Wave Auto Spa
      “ Thank you for contacting us at Tidal Wave Auto Spa!
      We are sorry to see you go but have received your request to discontinue your unlimited plan. This discontinuance will be processed within 5 business days.
      When it is right for you we'd love to welcome you back as a Tidal Wave Auto Spa Member!
      Customer Service
      Tidal Wave Auto Spa”
      They still charged my card $39.99 on 12/8/24. I emailed them about the charge and their response was “we couldn’t find your account and we sent you an email.” Big fat lie, they didn’t not send me an email and of course they could find my account because it’s listed under my name, phone number and email. I sent them an email complaining about the charge after my cancellation, attached the cancellation confirmation email FROM THEM and their response was woman still refused to refund my card all because I didn’t respond to an email they NEVER sent. Liars and thieves!!!

    Tidal Wave Auto Spa is NOT a BBB Accredited Business.

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