Reviews

This profile includes reviews for Tidal Wave Auto Spa's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tidal Wave Auto Spa has 52 locations, listed below.

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  Tidal Wave Auto Spa

  115 E Main St Thomaston, GA 30286-4175

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  Tidal Wave Auto Spa

  4820 Miller Rd Columbus, GA 31909

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  Tidal Wave Auto Spa

  2707 Watson Blvd Warner Robins, GA 31093-2909

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  Tidal Wave Auto Spa

  2841 Washington Rd Augusta, GA 30909-2173

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  Tidal Wave Auto Spa

  3188 S Oates St Dothan, AL 36301

Review Details

• Review fromLanisha H

  Date: 10/03/2024

  1 star
  Wish I could rate 0 star. This company lacks integrity, professionalism, and guidelines. I have had a membership off and on throughout the years. I utilize the location in ****** ****** back in August 2024. Upon utilizing the wash bay I heard a peculiar noise, thereafter I went to the area to dry and vacuum vehicle. I notice a tremendous amount of scratches on all 4 windows and the lens of the headlights. I ask for the manager to report the concern. He introduced himself as the owner, and tried to convince me it was not the wash bay faults. I filled out a bogus report that was suppose to be investigated by a follow up call. We have reached out to customer Service and they could not offer any solution except clarified the gentleman was the site manager and sending an email to advise him to contact us in which he never did. We even reached out to him leaving a voice message and no return call. No one has tried to resolve this matter and it’s been over a month. I advise anyone who don’t want damages to their vehicle to not use the ****** ****** location. Site Manager is rude and dishonest.

• Review fromAlex K

  Date: 10/02/2024

  1 star
  Zero refund if you get rid of your car and cancel the wash plan. Paying for a service and getting (nothing) in return

• Review fromJosh S

  Date: 09/06/2024

  1 star
  0 Stars should be an option. This place stole money. Cancelled membership multiple times and still got charged. Am extremely disappointed in them.

• Review fromBrana S

  Date: 08/13/2024

  1 star
  I called this morning to acquire a refund & cancel my account with them. I called the corporate office located in Thomaston, Ga. I spoke with Janice 1st & it was a complete nightmare. I wouldn't wish that experience on ANYBODY. She answered the phone as if she didn't even want to be at work. I was extremely respectful, as I was trying to obtain information from her. She spoke very condescendingly and continued to speak over me until I DEMANDED to speak to her supervisor. Janice then muted her line & hung the phone up on me. As I was calling them back, Janice called in just to continue having a disrespectful attitude. I finally was able to get the supervisor Holly on the phone, just for her to have the exact same terrible customer service. Each call is recorded. I asked to speak to Paige, who is the customer service manager aka Holly's supervisor & was denied. Holly then started speaking over me. She continued to interrupt me until I finally told her that she can quit interrupting me. Once I said that, she then hung the phone up on me. I called back 6 times (literally) before Madison answered the phone. When I tell you Madison should have Holly's job, I MEAN IT!!! She was such a respectful individual!!!! Her customer service was so professional. She spoke so kindly & not once did she even attempt to interrupt me. I wanted to give her a hug after the call ended. Long story short, AVOID THIS TRASHY ESTABLISHMENT!!!

• Review fromEderson C

  Date: 08/11/2024

  1 star
  Tidal Wave Auto Spa Located in ****** * ** ******** ****, during a wash the roller brush hit my truck several times on the front end it damage my hood and I'm no able to fully close my hood, it broke my truck grill and filled a damage complain at the site, nobody after a week later contacted me and the following week I went speak with the manager in person and he shortly said it is not Tidal Wave responsibility and they won not pay for it. I had to file a police report and filled a complain in court to try to make they pay for the damage. I have being they customer for three years with the same vehicle.

• Review fromCharlene M

  Date: 08/02/2024

  1 star
  0 stars should be an option. I have been scammed out of 150$ because they said I have signed up for a membership I never signed up for because they have my email address but cannot provide other proof. Have contacted my bank about the fraud. IRA and Hannah both told me they have no proof aside from my email and address and phone number that I approved to their terms and conditions. I asked for proof that I cancelled and for proof that I signed up and they cannot provide me proof even though they have my personal information. Will not refund me and are scamming everyone out of their money. Ira told me I was acting like a child because I'm upset that they cannot show me proof and that I would be contacting the BBB and my bank.

• Review fromLee M

  Date: 06/25/2024

  1 star
  Can't cancel plan. Tried by phone( recorder said due to technical problrms, chech back in 5 days). Tried by email, never had response to verify. Be safe stay away.

• Review fromJeanna B

  Date: 06/19/2024

  1 star
  The cash wash is amesome! It's the membership. I call in April and canceled it. We'll today I noticed I was charged a membership fee. So I called to get refund and was told I never called and had no record of it. Ask did I get email We'll that was over 30 days and ***** permanently delete after 30 days. I told the Rep if i never cancel why haven't i use the cash. I haven’t had my cash wash there since April. So i checked my bank again and I was charged last month too. Plus the membership I paid in April was for $26 but in May and June I was charged $44.97. I will never use Tidal wave car wash again. Just because of this problem.

• Review fromCozette B

  Date: 06/18/2024

  1 star
  The Ownership, Management, and Corporate, Have no business running a business, Hope in corporate is the worst, very unprofessional, We don't need this kind of Fauld in our community. They sign you up for membership, with out you knowing, and try to charge you every month 49.95. Something I would have and have never agreed to. the only way this business can stay afloat is by Fauld gently stealing money from the customers accounts, Tidal Wave Auto Spa, in ******, **. fraudulently signed me up for a membership that they failed to explain. I called corp. to ask for an explanation and I was greeted by the rudest owner I have ever spoken to, her Name was Hope. You can tell by her conversation the company has Frauded thousand of customers out of their money, and refuse to return it. It's a shame the only was a company and stay open, is with trickery.

• Review fromDarrin R

  Date: 04/19/2024

  1 star
  Went through tidal wave car wash. The truck in front of me got hung up on the roller at the very end, and to keep his truck that had a large ball trailer hook up from totaling the front of my car his truck was literally going up and down. Would have totaled my vehicle I put my foot on the break and the car behind me hit and damage the back of my car the manager told me I would have to file on the car behind me because their insurance would not pay because I put my foot on the brake to prevent the truck bumper from totaling my car. it would not be covered.