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Business Profile

Funeral Related Services

Legacy Assurance, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Related Services.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I meet with the representative on the Aug 31st and signed up for a life insurance policy. The agent assured me that no money would be taken from my account. He said it would be deferred. I told him I was on SSI and could not afford a premium. I called him on Sept 1st and told him I noticed a charge from my bank and he "made some phone calls" and called me back and assured me it would be returned to my bank account on Monday. It is now Wednesday and no refund was made. I have tried calling the agent and texting him and he keeps telling me he is busy and will call me,but never does . I even asked for a supervisor number and he won't respond. I would like my money back and I would like to cancel my membership!

    Business Response

    Date: 09/12/2024

    Good Afternoon Ms. ******,

    Thank you for letting us know of your situation. We are here to help. We see the requested refund amount is $90. The membership fee is $4 per month. We would like to reconcile this with you. We will have someone reach out to you soon.

    Thank you,

    Everlasting Legacy

  • Initial Complaint

    Date:08/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transactions date: 7/15/24. Amount disputing including Bank fees 4.00 assessed by Legacy Assurance, overdraft fee assessed by financial institution 27.50 and assessed NSF fee for 27.50 totaling 49.00. charged for a ****** **** ********* which I believe to be filed by false individuals . Reported by financial institution Bank statement for July 2024.

    Business Response

    Date: 08/28/2024

    I have called ***** ********* to resolve the issue @ ###-###-####. I left a voicemail for him to call me at ###-###-#### so that I can resolve this issue.

    Business Response

    Date: 08/28/2024

    I have called ***** ********* to resolve the issue @ ###-###-####. I left a voicemail for him to call me at ###-###-#### so that I can resolve this issue.

  • Initial Complaint

    Date:07/25/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ********

    Business Response

    Date: 07/25/2024

    We have emailed Mr. ******** to get more information to look up the transaction. We suggested that if he is uncomfortable giving banking information, to file a bank dispute and that we are here to help get this resolved.

  • Initial Complaint

    Date:06/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my insurance policy with Legacy Assurance LLC over 3 years ago. They are still debiting my account for $4.00. I tried several times to contact them but the number keeps changing. I was given 3 different phone numbers ###-###-####, (**** ******** and ###-###-#### to try to contact their agency. I was told the company changed their name to Everlasting legacy. I just want my money refunded to my account

    Business Response

    Date: 06/18/2024

    I have reached out to Ms. ****** ****** and asked her to give us a call. The call was forwarded to voicemail but I left a detailed message for her to call us back.

  • Initial Complaint

    Date:05/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been paying $**** a month for almost *yrs. I've tried calling and the call doesn't connect. Their webpage is down. I can't get ahold of anyone yet the money keeps coming out of my account. I don't even know if I still have a policy with them anymore cause I can't talk to anyone.

    Business Response

    Date: 05/29/2024

    We have tried to make contact with the client twice to explain and offer assistance. I have left detailed voicemail for her to give us a call back. I have also cancelled her membership.

  • Initial Complaint

    Date:05/15/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Issue resolved and my checking account has been refunded. 

    Business Response

    Date: 05/29/2024

    We have contacted the customer and left a detailed voicemail for her to give us a call back for further assistance. Her membership is currently cancelled.

Legacy Assurance, LLC. is NOT a BBB Accredited Business.

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