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Business Profile

Consumer Finance Companies

1st Franklin Financial Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for 1st Franklin Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 131 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went by the office and paid in cash on a loan to pay it off. I advised them that I was going to have another lender pay them by check, but then instead took out money and paid it off instead. So if a check comes don't cash it because I would like to pay cash. Paid it got stamped paperwork that day showing paid. Then 5 months later company is contacting me saying I didn't pay in cash and check they recieved from other lender never paid. I advised them that's because I paid in cash and told you not to cash them check or they would have been paid twice. Now they are calling me a liar and said I never paid cash. But I did they even sent me a overpayment refund for paying to much. *************** now First Franklin is the company. Have proof as well of paid in full. However they now are hurting my credit and saying I still owe when I do not. Also filed complaint with Consumer Financial *****************.

      Business Response

      Date: 06/05/2025

      Please see the attached response.

    • Initial Complaint

      Date:06/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing in reference to a 1st Franklin Financial account reportedly opened on January 16, 2024, under account number ************. I did not open or authorize this account.I am a victim of identity theft. I only became aware of this account recently when reviewing my credit report. I have no prior dealings with 1st Franklin Financial, and this entry is unauthorized.I have submitted a complaint to *****************, and Ive included that report, along with a copy of my identification and the section of my credit report containing the disputed item.Please take immediate steps to investigate and remove this fraudulent entry from my credit record.

      Business Response

      Date: 06/05/2025

      Please see the attached response.

    • Initial Complaint

      Date:05/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The financial institution claims I did not make payments 7 different months. When I only missed 3 payments. on 08/2024 , 09/2024 , and 10/2024. It is hurting my credit report. I settled my debts and got caught up and closed the account. I would like the late payments removed from my report so I can confidently use this company again or refer friends.

      Business Response

      Date: 05/28/2025

      Please see the attached response.

    • Initial Complaint

      Date:05/22/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am submitting this complaint regarding a loan I obtained through First Franklin whose lending practices I believe to be unfair, predatory, and potentially designed to trap borrowers in long-term debt.I have had this loan for an unusually long period of time, and despite consistent payments including numerous late fees I have seen very little progress in paying down the principal. The interest on the loan is extraordinarily high, and each time I was at risk of falling behind or did fall behind, the company offered to renew or refinance the loan. However, these renewals came with even higher interest rates and additional fees, worsening my financial position rather than helping resolve the debt.I now feel completely trapped in a loan cycle where the balance never seems to decrease, even though I have made substantial payments over time. I have never had a loan that functioned in this manner, and it closely resembles a payday loan model structured not to support repayment, but to prolong indebtedness.Additionally, the cost of late fees and renewals appears to be disproportionately high, further contributing to my inability to pay off the loan. I strongly believe this loan is being serviced under terms that are exploitative and misaligned with ethical lending standards.I am asking the Better Business Bureau to assist in:Investigating the companys lending practices and interest structure.Facilitating a resolution that results in fair and transparent repayment terms.Ensuring this company is held accountable if it is found to be engaging in deceptive or abusive financial practices.Thank you for your attention to this matter. I hope the BBB can help bring about a resolution and shed light on a lending model that I believe is harming consumers like myself.

      Business Response

      Date: 05/28/2025

      Please see the attached response.

    • Initial Complaint

      Date:05/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Busiiness refusess to relase amount of funds I owes in writtten statement by mail, call several times inquiring information , no positive result , enclosed is last mailed statement and a letter receive from First Franklin 4/1/25 debating issues why statement is no longer mail monthly .

      Business Response

      Date: 05/21/2025

      Please see the attached response.

    • Initial Complaint

      Date:05/05/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not obligated for the debt claimed by 1ST ******. There is no contractual agreement between me and 1ST ******, and they have not furnished the original agreement as requested.

      Business Response

      Date: 05/08/2025

      Please see the attached response.

    • Initial Complaint

      Date:05/02/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Franklin Financial sent a cashable loan $3500 check (33% annual interest) in my husbands name to our address, which was not requested. We have never heard of this institution or sought their services. This is one of the most unconscionable and irresponsible corporate practices we've witnessed. Their business practice exposes all those receiving checks to fraud and identity theft. When we called to have my husband's name removed from their mailing list, the customer service agent hung up on him. This is absolutely inappropriate and the company should be investigated.

      Business Response

      Date: 05/05/2025

      Please see the attached response.

    • Initial Complaint

      Date:04/19/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a delinquent loan in full on March 20th 2025. Then i got court documents filed against me for non payment even tho I paid the ******* in full. The manager ******* ********** will not retun my phone calls or messages. Please resolve this asap

      Business Response

      Date: 04/21/2025

      Please see the attached response.

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not have access to 1st Franklin Financial monthly statements which means I cannot determine the status of my account. I tried accessing the 1st Franklin website at ******************************** but my account status/statements have been available for over six months. The website just displays a message saying "We are unable to display a copy of your statement at this time. Please visit or call your local branch at ************** for a copy of your statement." When trying to phone them at the number given, a prerecorded message says they are closed, even though I phone during their normal business hours. I phoned the local branch in *****, ** and they will only give me the current balance (which I believe to be incorrect) and says I have to request a statement from the office at ********************************************

      Business Response

      Date: 04/22/2025

      Please see the attached response.

      Customer Answer

      Date: 04/24/2025

       
      Complaint: 23216782

      I am rejecting this response because:

        The problem in my complaint has not been resolved. I still cannot access my monthly statement from the 1st Franklin website (********************************) nor does 1st Franklin mail me a monthly statement. I have attached two screenshots from the 1st Franklin website that clearly shows my monthly statement is still not available and when I did a search for my statements for the period of 1/24/2024 - 4/23/2025, the search results only include two statements from 10/29/2024 and 10/13/2024 and only one of these two statements will open so I can view it. I am not aware of any other money lending companies that does not give their customers a monthly statement so the consumer know their account status at any given time. Where is the customer service? I have to phone the local 1st Franklin branch office to get my account balance but their unable to provide me a statement. I set this account up with automatic payments so I would never miss a payment but I'm not given a monthly statement for my records. Why is this so difficult to provide monthly statements to customers?

      Sincerely,

      ******** ******

      Business Response

      Date: 04/28/2025

      Please see the attached response.

      Customer Answer

      Date: 05/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ******

    • Initial Complaint

      Date:04/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1st Franklin Finance has reported to my credit that I did not make 3 payments from September to December of 2024, however, these payments were confirmed to be made on time. When I asked why, they stated the new system for taking payments was why the reporting was incorrect and it would be corrected. I have called multiple times and left messages, without resolution.

      Business Response

      Date: 04/18/2025

      Please see the attached response.

    1st Franklin Financial Corporation is NOT a BBB Accredited Business.

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