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Business Profile

Consumer Finance Companies

1st Franklin Financial Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for 1st Franklin Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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1st Franklin Financial Corporation has 380 locations, listed below.

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    Customer Complaints Summary

    • 131 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid my account with ******************** up 3 months in advance and this company put it towards the principle payment and then charged me late fees and reported it to my credit report. They closed my account online when I tried to pay it they told me keep trying to fix my online account. I called and paid the account in full so I didnt have to deal with anymore and since Ive paid it theyve reported it late 3 times on my credit report!!! Which is ******** and lies !!!!!

      Business Response

      Date: 04/14/2025

      Please see the attached response.

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid last February and I have the screen shot of the payment and bank statement as well. I looked today to make my monthly payment and they claim I didnt pay last month! I have proof I did! I want them to credit the account with the 160 I paid PLUS THE EXTRA FEES NEED TO BE WIPED AWAY since I paid!

      Business Response

      Date: 04/02/2025

      Please see the attached response.

    • Initial Complaint

      Date:03/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to report a fraudulent account opened in my name with your institution. I am a victim of identity theft and did not authorize the creation of this account. Below are the details of the fraudulent account:Creditor Name: 1st Franklin Opened Date: 5/9/2022 Account Number: ************High Credit: $2,220 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

      Business Response

      Date: 03/24/2025

      Please see the attached response.

    • Initial Complaint

      Date:03/20/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity theft. The information listed below which appears on my credit report are not my transactions that I have made. It is the result of identity theft. Please remove this from my credit report immediately.

      Business Response

      Date: 03/24/2025

      Please see the attached response.

    • Initial Complaint

      Date:03/12/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dealing with alot. Im homeless. Grandfather passed away. And haven't been really working. They not really helping me with my payment.

      Business Response

      Date: 03/13/2025

      Please see the attached response.

    • Initial Complaint

      Date:03/11/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not obligated for the debt claimed by 1ST FRANKLIN. There is no contractual agreement between me and 1ST FRANKLIN, and they have not furnished the original agreement as requested.

      Business Response

      Date: 03/13/2025

      Please see the attached response.

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have taken me to court, over the full loan amount($6400). I am only 4 months ($240month) behind do to a car accident. I was making partial payment,but **** the office manager didn't agree. I was already coerced into signing this loan, which that employee ******* is no longer at this building. The loan was supposed to be for $2000,and the 2/3year agreement. It turned out to be a 5 year lease! On the $6400....which says I will owe $14,000 at the end of 5 years!!!!! This is not fair and unjust. I have been paying my payments on time,until the car accident. I was trying to have an arbitrator help me with this loan. I have not had any luck with anyone. It's unfair to give a consumer the false advertisement to get a loan agreement signed. I tried to use my insurance that I pay through this agreement and 1st Franklin constantly file the paperwork wrong,which have the claim put on hold. The principal and interest split is unfair. Out of $240,sometimes only $4 was added to principal,on a payment.

      Business Response

      Date: 03/05/2025

      Please see the attached response.

    • Initial Complaint

      Date:02/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called in Dec to speak to the Branch manager at the location my loan is at. I explained what was going on with the vehicle that was on my loan, that I got Citizen Finance to finance(2022). I originally borrowed 7500 with Citizens Finance NOT First Franklin. I explained what was going on with the car and that I would be interested in settling the account that way I could be done with the car and First Franklin since I DIDNT originally borrow the money with them. The Branch manager said I could bring in 65% of the balance to do so. I then called another branch and had the area Supervisor call me and after speaking with her she said I could bring in $5500 to get my title back and close the account. I borrowed 5500 from my 401k and took it in as discussed. Once I got there the *** that closed my loan said she didn't see anything in the account about it supposed to be closed and that she could only refinance it without the car because she doesn't know what was discussed and Id have a remaining ***. I then called the Vice president who told me to send in the recordings that I have on my phone of the transaction where the *** said she didn't know what was discussed and hopes of coming to a resolution. That's been over a month now, I cant get in touch with him and they are still calling for a payment on a remaining *** that I feel I was forced to sign to get my title back. Now that 5500 was paid they are saying it was a miscommunication error, that they wouldn't have said we can settle without permission from the *** that I still have a balance of 5k. How? When the orignal loan was 7500 . WHO IN THERE RIGHT MIND WOULD AGREE TO BRING IN $5500 Just to refinance this loan and still pay back 8k. This is loan sharking at its finest. I feel what is trying to take place is for me not to pay so they can take me to court instead of acknowledging they are at fought, Nothing was miscommunicated. I was lied to for $5500 and forced to resign papers to get my title.

      Business Response

      Date: 03/03/2025

      Please see the attached response.

      Customer Answer

      Date: 03/03/2025

      I am rejecting this response because:  What I said was true.  I initially borrowed 7500 with Citizens finance back in 2022, yes I refinanced in Sept of 2024 for ******* which would have brought my balance to what you said it was no issue there.  The issue starts where As you stated, I contacted my branch manager and explained what was going on with my car and what I would like to do , which was settle my account, based on the 10k balance. and get my title and be done with this account.  She, the branch manager, told me that was above her control and that she couldn't' approve a settlement that she would have to send it up to get it approved.  She called me back and said she got it approved and I would have to bring in 65% of my balance which was to be  somewhere around 6500. I didn't quite have 6500. I then took it upon myself to call corporate and try to reach ***** myself, as you stated she did give me a call back and left a voicemail but I wasn't able to reach her at the branch/number she called me from...So yes, I called corporate again and requested another callback and made it clear that no I didnt want to speak to anyone AT THE BRANCH, that I'd rather speak to the district manager since I was told she made settlement decisions and that no this wasn't a complaint at the time, because it wasn't.  I did not ask for a different district manager as I'm sure there is only one district manager per district.
      I explained everything that I explained to ****** to ***** and ******* question to me was "OK, What would you like to do?"
      Once this question was asked, It was My opportunity to be as transparent as possible so I explained yet again that I was trying to settle my account and get my title but I didn't have the 6500 that ****** said to bring
      She asked me " Well, how much can you bring"  I initially said I have about 5k today
      She said try to come up with 5500.  I told her that wouldn't be a problem to do.  I explained this really help me.  Thanked her for doing this and told her I'd be in the office by the end of the week.  No where was it ever discussed that I'd refinance a balance for a lower payment and another contract being signed for another 3 years until I went there and was told I have to receive  something back...On Dec 17, yes I submitted a formal complaint because nothing went as discussed.  And what you said was a mutual agreement wasn't and that the problem.
      Your records are wrong, When I did speak to Mr. ****** on 1/29/25 I did tell him that settlement paperwork wasn't presented, WHICH IS THE REASON FOR THE COMPLAINT, IT WASN'T MUTUAL. However I told him like I'm telling you it was presented to me as I had to sign this new paperwork to get my title which WASN'T discussed.  And what I failed to mention was I didn't even have anything, not even a receipt until I made it to my car and she brought  my title and receipt and paper to my car.  Another thing that you mentioned in this ***ly that was a lie, was I didn't tell Mr ****** I had video of a settlement offer, thats a lie, That was made over the phone with me and your area supervisor in phone call between he and I, You can hear me clearly say in our phone call that I had a video of me explaining to the *** was was supposed to have happened which was the settlement and  me trying to get some understanding of why there is a balance and your *** telling me that "We are not going back and forth" as if she didnt care and that was  After reassuring me she was touching bases with her manager about my settlement in the beginning of the video. I didnt say I had video of the offer because your area supervisor wasn't even present at the branch so please dont reword my story please to make it look like something it isn't.  Are you all just making up notes? THIS IS WHAT THE COMPLAINT IS ABOUT!   
      You also mention that I  was again reminded of what was agreed upon again, I was under the impression that this account was to be settled NOT refinanced as that isn't helping me at all so why would I borrow money to pay you just to still owe you more? make that make sense to anybody.  That's all your ***s have been saying is what was signed..what about what I was told on the phone.  MY argument was and still is I was told to bring in 5500 to settle my account. It wasn't an issue until after I paid and now all of a sudden nobody said anything about  a settlement after my money had been processed.  So I'm making all of this up or could your area manager just be covering for the *** that closed my loan? something isn't right and the fact that you all adamant on NOBODY telling me that I could settle when indeed, your area supervisor did is very predatorial 
      And furthermore, I wasn't granted a check for ****** can you check your system? bc  honestly that's where the confusion started trying to upsell me vs settling my account.  
      Even when I talked back to the are supervisor she said that oh it was a miscommunication ordeal when in fact it wasn't.  Once ********* put in whatever she put in everybody's story changed. Now i'm a liar?  
      You also mention I made payments on this account,  well yea, It's only been two months trying to get this figured out what am I supposed to do? let it mess up my credit? or not pay so you all can try to turn around an sue me? which one would be best since I'm a liar and just have 5500 to bring to you and still pay you for 3 more years on funds you didn't even lend me.. Make it make sense please and what is your policy on settlements because WHY WAS I TOLD TO BRING IN 65% IF that's not your settling policy.  But I'm willing to fight for what's right.  End of story I was lied to and something should be done about it and if this is how you treat your customers by trapping them in a agreement based on a lie, then turning around and saying you didn't tell me that,  then the world should know
      Sincerely,

      ****** *********

      Business Response

      Date: 03/10/2025

      Please see the attached response.

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have my paid my account off 6 months ago and they said they cant update my account on my credit report it still showing opening and they said they cant close it even though it has been paid off for 6 months

      Business Response

      Date: 02/14/2025

      Please see the attached response.

    • Initial Complaint

      Date:01/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When in to office in Oct and explained my problems to then and they say they couldn't help me and I had to keep paying payments. The problem is that I had knee surgery on Oct 14 and was going to be out of work and needed to file credit disability insurance and I was told I couldn't do that. Now they are wanting me to pay my account in full but I can't do that just like I couldn't make my payment for being out of work.

      Business Response

      Date: 01/24/2025

      Please see the attached response.

    1st Franklin Financial Corporation is NOT a BBB Accredited Business.

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