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Business Profile

Consumer Finance Companies

1st Franklin Financial Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for 1st Franklin Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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1st Franklin Financial Corporation has 380 locations, listed below.

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    Customer Complaints Summary

    • 131 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted Debt collector asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me therefore you are reporting misleading false account. Delete this unverified and misleading account.

      Business Response

      Date: 09/08/2022

      Please be advised that we have received your complaint that was filed with the Better Business Bureau.  Your complaint refers to a debt collector. 1st Franklin Financial collects its own debts and therefore is not a debt collector as defined by the FDCPA.  After reviewing your account, I can confirm that 1st Franklin Financial accurately reported your account to the credit bureaus.  Although, the documentation provided with your compliant does show that TransUnion, Experian, and Equifax are correctly reporting the account as paid, there are some inaccuracies being reported with other fields.  I have submitted a request to update those fields with each of the credit bureau agencies.

      If you would like to discuss this further, please feel free to contact our **************************** at **************, Monday Friday,between the hours of 8:30 a.m. 5:00 p.m., EST.

    • Initial Complaint

      Date:07/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Under penalty of perjury, I swear all information herein are true. I'm only a natural person writing this statement.A charge off is a cancelled debt and is not supposed to be on my consumer report. Its considered income, and income cannot be reported on a consumer report since the debt was charged off. You need to provide the FORM ****-C cancellation of debt which shows that the debt was written off. How can your company keep asking for a debt that was written off? This is also a serious breach of my privacy rights. Your companys continued reporting of this derogatory item will be considered willful non-compliance due to the previous notifications and your continued disregard of the law. I'm working hard on trying to clean up my credit. This is hurting my chances on improving my living situation.

      Business Response

      Date: 07/25/2022

      We will honor ************** request to no longer contact her by phone.  A letter was mailed today, July 25, 2022, to ************** to answer her questions regarding her credit report.

      If ************** would like to call us, she is welcome to contact our **************************** at **************, Monday Friday, 8:30 a.m. 5:00 p.m. EST.

      Customer Answer

      Date: 07/28/2022

       
      Complaint: 17587095

      I am rejecting this response because: This account needs to be deleted immediately under the Federal Laws for it violates the following

      1. 15 USC 1681(a)(4) Infringed Upon a Consumers right to privacy and Under the ***** I never gave you (a non-affiliated 3 rd party) consent to have my non-public personal information reported. Credit ****************** are 3rd party non affiliate. 

      2. A charge off is a cancelled debt and is not supposed to be on my consumer report. Its considered income, and income cannot be reported on a consumer report since the debt was charged off. You need to provide the FORM ****-C cancellation of debt which shows that the debt was written off. How can your company keep asking for a debt that was written off? 

      3. under 12 U.S. Code ****n - Accounting objectives, standards, and requirements- this is deductible from your companys taxes.

      4. Lastly. as per FTC guidelines reporting this account in my consumer credit report is a form of collection activity.

      Your companys continued reporting of this derogatory item will be considered willful non-compliance due to the previous notifications and your continued disregard of the law. 

      Cease and desist ASAP. Delete this account from my consumer credit file.

      Thank you 

      *********************

      Business Response

      Date: 07/29/2022

      We have reviewed the matter and determined that 1st Franklin Financial Corporation is correctly and accurately reporting this account in accordance with applicable laws and regulations.

      Customer Answer

      Date: 07/30/2022

       
      Complaint: 17587095

      I am rejecting this response because: This account needs to be deleted immediately under the Federal Laws for it violates the following

      1. 15 USC 1681(a)(4) Infringed Upon a Consumers right to privacy and Under the ***** I never gave you (a non-affiliated 3 rd party) consent to have my non-public personal information reported. Credit ****************** are 3rd party non affiliate. 

      2. A charge off is a cancelled debt and is not supposed to be on my consumer report. Its considered income, and income cannot be reported on a consumer report since the debt was charged off. You need to provide the FORM ****-C cancellation of debt which shows that the debt was written off. How can your company keep asking for a debt that was written off?  A charge off /collection account should not have a balance therefore it needs to be deleted.

      3. under 12 U.S. Code ****n - Accounting objectives, standards, and requirements- this is deductible from your companys taxes

      Your companys continued reporting of this derogatory item will be considered willful non-compliance due to the previous notifications and your continued disregard of the law. I'm working hard on trying to clean up my credit. This is hurting my chances on improving my living situation.

      Cease and desist ASAP. Delete this account from my consumer credit file.

      Sincerely,

      *********************

    • Initial Complaint

      Date:07/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Under 15 USC 1666B this is a billing error always paid as agreed on time this is an error this account is in violation. Please ensure all information is accurate and update.

      Business Response

      Date: 07/21/2022

      The **************************** tried to contact ************** on July 18th, July 19th, and again on July 20th to discuss his credit reporting concern; however,the number provided to reach him was disconnected. ************** can call the **************************** at **************, Monday Friday, between the hours of 8:30 a.m.   5:00 p.m. EST and we would be happy to discuss his concern with him. 

    1st Franklin Financial Corporation is NOT a BBB Accredited Business.

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