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Business Profile

Consumer Finance Companies

1st Franklin Financial Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for 1st Franklin Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 131 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First franklin financle did a hard inquiry on my credit report without my permission. Had a loan with them, called to tell them I would be a couple of days late on Novembers payment. Woke up the next morning with a hard inquiry on my credit report from First franklin financle. Called and spoke to the manager. She apologized stating the employee was new and that she would get the inquiry taken off my report. That never happened. When I called back I was told I needed to file a police report if I wanted the report taken off. Also, all the notes on my profile disappeared or was never entered.

      Business Response

      Date: 12/15/2022

      ************ provided application information and gave permission for her credit to be pulled in connection with applying for a loan on 11/14/22.  On 11/15/22, ************ called to say that she had not given permission for her credit to be pulled and requested that the inquiry be removed because the inquiry had caused her credit score to drop.  ************ was informed that we can not remove an inquiry unless the application was entered fraudulently.  On 11/15/22, we cancelled the application indicating that the customer no longer wants a loan.  If this application was entered fraudulently, a police report will be required for further action.

      Sincerely,

      ***********************

       

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 29 I was told on an email I can't apply for a loan because there are no branches in my area but I have a ************ address but live in clarendon County I was also told their system has been down for a week and that I have to wait for the system to be up.But they can't put me in the system anyway. IWANT A LOAN.

      Business Response

      Date: 12/06/2022

      As you were informed, we our loan system was down for a couple of days in November.  We apologize for any inconvenience this may have caused.   However, you were able to submit a loan application with our ******* ** branch on November 29, 2022.  Unfortunately we were unable to approve your application.  If you have additional questions, please feel free to call our **************************** at **************.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1st ******** was informed by me that contract was canceled with Star Furniture due to not receiving furniture that I ordered with the furniture company, the loan was serviced by 1st ********, I informed them 3 weeks ahead of time and was told that the loan was canceled on their end, I pull my credit report and it is showing on their almost 2mths later, the loan is still active and I am receiving bills from 1st ******** for product I did not receive, It seems they both are working together to commit fraud on unsuspecting consumers, where is the money? I spoke with someone that early on at 1st ******** and told them I didnt receive any furniture she assured me the loan was cancelled, I need help because these people are preying on innocent people. The furniture was ordered on Sept 12, I was told I would receive the furniture Sept 23, never received it was told by Star Furniture Sept 30, still no furniture Oct 1 I told them to cancel the contract due to them not delivering the goods. Oct 3rd I informed 1st ******** as of yet these people have gotten money off my credit and sticking me with the bill. I want something done immediately

      Business Response

      Date: 11/29/2022

      We have tried to reach Star Furniture but have been unable to make contact.  We need additional time for our investigation but will update this complaint as soon as possible.

      Thanks,

      ***********************

      Customer Answer

      Date: 12/03/2022

       
      Complaint: 18453443

      I am rejecting this response because:I was given the same responses months ago, your investigation doesnt seem to be going anywhere, this is not acceptable business practice 

      Sincerely,

      **** Franklin

      Business Response

      Date: 12/05/2022

      I apologize for the additional time needed with our investigation.  We cancelled your contract and deleted the tradeline created on your credit report last Thursday, December 1st.  If you have additional questions, please feel free to contact our ********************** at **************.

      Thanks,

      ***********************

       

      Business Response

      Date: 12/06/2022

      -I apologize for the additional time needed with our investigation.  We cancelled y-our contract and deleted the tradeline created on your credit report last Thursday, December 1st.  If you have additional questions, please contact our **************************** at **************.

      Thanks,

      ***********************

    • Initial Complaint

      Date:10/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Conflicting credit reporting: No resolution.September 2016 InstaLoan (No longer in business) transferred Title Loans to 1st Franklin Financial. Unable to sustain loan with 1st Franklin Financial after transition due to higher payments, financial hardship stemming from unstable employment because high risk pregnancy.Voluntarily relinquished vehicle for repossession to 1st Franklin Financial in January 2017. 1st Franklin reported to Transunion Credit Report 100% paid in full.1st Franklin reported to Equifax Credit Report as 18% paid off.Unable to resolve discrepancy by other methods. Requesting both credit reports to reflect paid in full as vehicle was voluntarily relinquished for repossession to settle the debt in full. Uploading conflicting credit reports photos and letter draft via email that was printed and included with the vehicle when relinquished to 1st Franklin Financial.Thank you for your assistance with this matter

      Business Response

      Date: 07/12/2023

      Please see the attached response.

    • Initial Complaint

      Date:10/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting act. The company below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 ***********. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

      Business Response

      Date: 07/05/2023

      Please see the attached response.

    • Initial Complaint

      Date:10/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted Debt collector asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me therefore you are reporting misleading false account.1ST FRANKLIN Account Number: ******** Delete this unverified and misleading account.

      Business Response

      Date: 11/05/2022

      Please be advised that we have received your complaint that was filed with the Better Business Bureau.  Additional information is needed in order to provide the information requested.  Please contact our **************************** at **************, Monday Friday, between the hours of 8:30 a.m. 5:00 p.m., EST.

    • Initial Complaint

      Date:09/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a shed and financed it through First Franklin a few months ago. I was assured of quick delivery and installation. After weeks of not getting answers on the shed, First Franklin asks for payments. This whole situation feels like a fraud. I have no product; no one knows when I will receive it. I am being affected on my credit because I can't trust anyone in this transaction. I need out of this contract. And the harassment needs to be stopped. It's been over 3 months waiting on this shed, and still nothing.

      Business Response

      Date: 10/05/2022

      Please be advised that we have received your complaint that was filed with the Better Business Bureau.  1st Franklin Financial contacted Action Buildings regarding the delivery status of your shed.  According to Action Buildings, your custom built shed is complete; however, delivery has not been possible due to a fence that is preventing access to the property.  Action Buildings is waiting for you to contact and inform them that they have access to the property. 

      Your account with 1st Franklin Financial is currently past due.  Please contact our local branch regarding your payment.  If you would like to discuss this further, please feel free to contact our **************************** at **************, Monday Friday, between the hours of 8:30 a.m. 5:00 p.m., EST.

      Customer Answer

      Date: 10/05/2022

       
      Complaint: 18137659

      I am rejecting this response because:
      This is a lie.  I told them when we discussed the contract that I would remove the fence without any problems. If they delivered it then why will it be coming from Alabama? Per a phone call, I received on Friday, 9/29/2022, after hurricane *** came through Volusia county, where I live? When they didn't know where it was, no one contacted me in over three months about my shed, no one knew where it was located and kept getting the running around from Franklin and the other shed store, and when I spoke to 1st Franklin, they told me it didn't matter, and I had to pay for it. It was after I had reported this accident to BBB that they picked up the phone to find out after all the harassment I received 4-6 times a day for over 3 months. 
      Sincerely,

      ************************************

      Business Response

      Date: 10/22/2022

      Our local branch contacted Action Buildings regarding the delivery status and was told that the shed was scheduled for delivery on October 10, 2022.  On October 10, 2022, our local branch contacted the customer to confirm the delivery.  If there are further issues to discuss,please let us know.  

      Customer Answer

      Date: 10/25/2022

       
      Complaint: 18137659

      I am rejecting this response because:

      Sincerely,

      ************************************

    • Initial Complaint

      Date:09/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted Debt collector asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me therefore you are reporting misleading false account. Delete this unverified and misleading account.

      Business Response

      Date: 09/16/2022

      Please be advised that we have received your complaint that was filed with the Better Business Bureau.  Your complaint refers to a debt collector. 1st Franklin Financial collects its own debts and therefore is not a debt collector as defined by the FDCPA.  After reviewing your account, I can confirm that 1st Franklin Financial accurately reported your account as a paid charge off to Equifax, Experian and TransUnion. A copy of your signed contract is being mailed to you for your records.


      If you would like to discuss this further, please feel free to contact our **************************** at **************, Monday Friday,between the hours of 8:30 a.m. 5:00 p.m., EST.

    • Initial Complaint

      Date:09/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company placed my account as a charge-off but never sent a ****-C form for tax purposes. This by the law is a violation of my consumer rights. They also continue to monthly report as a Charge-off which should have only been placed the month it was charged off.

      Business Response

      Date: 09/06/2022

      Please provide an account number for this customer.  I am not finding any record of an account with the customer's name.

    • Initial Complaint

      Date:09/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need them to mail me my refund that they owe me instead of mailing me some payment coupon. When I paid in full, told them I overpaid. So have them do their job. Why would I pay $20 in gas to come get $17 & change? Had a pleasant experience with them, but I need them to make this make sense. The same address they sent that coupon to is where they should mail my refund to. Sincerely; ***************************

      Business Response

      Date: 09/09/2022

      Please be advised that we have received your complaint that was filed with the Better Business Bureau.  You have stated that you overpaid your account and that you are due a refund of $17.00.

      The final payment on your account was not due until September 29, 2022.  However, when you paid your account off early on July 22, 2022 you received a discount of $17.67 making your final payment $305.37 instead of $323.04. Your final payment was made in cash and was not an overpayment on your account and there is no refund due. 

      If you would like to discuss this further, please feel free to contact our **************************** at **************, Monday Friday,between the hours of 8:30 a.m. 5:00 p.m., EST.

    1st Franklin Financial Corporation is NOT a BBB Accredited Business.

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