Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Hyundai ******* in December 2024. Just three days after the purchase, the vehicle shut off while I was driving, and all dashboard warning lights illuminated. I returned the vehicle to the dealership and was provided a rental car for approximately one month. When my vehicle was returned, I was informed that no repairs had been made, as no issues were identified.
  
  Shortly thereafter, the vehicle broke down again, this time leaving a puddle of coolant and requiring a tow back to the dealership. When I followed up the following Monday, I was told no rental vehicles were available, but that the repair would be completed under warranty. Since then, I have endured months of poor communication and a lack of meaningful updates. Neither the sales representative nor the service advisor has been able to provide any clear explanation or resolution.
  
  Additionally, I recently discovered that the vehicle had a history of significant transmission issues and had previously been fitted with a remanufactured CVT transmission—information that was never disclosed to me at the time of sale, despite my request for the service history.
  
  Given the repeated mechanical failures, undisclosed history of major repairs, and ongoing lack of support, I am formally requesting either full reimbursement for the payments I have made or a complete buyback of the vehicle.

  Business Response

  Date: 05/16/2025

  To whom it may concern, I spoke to the customer this morning. He purchased a service contract when he purchased the vehicle and our service department is working to get the vehicle repaired in a timely manner. We are also going to give him a loaner vehicle to drive until the work is finished. 

  Customer Answer

  Date: 05/20/2025

  Complaint: ********
  
  
  
  I am rejecting this response because I believe the proposed compensation is insufficient given the circumstances. I was sold a faulty vehicle and denied access to a loaner car for over four months. On the one occasion when a loaner was provided, my own car was returned in the same faulty condition in which it was dropped off. Less than 24 hours after receiving it back, the vehicle broke down again, and I had to pay out of pocket to have it towed back to the dealership. I was informed that the car had passed a multipoint inspection and only had cosmetic damage that had been repaired. However, the vehicle has had significant transmission issues that were not disclosed in the ****** report. Furthermore, communication from the service manager and dealership representatives has been poor and unreliable. Given the dealership’s misleading representations, lack of proper disclosure, and the financial and emotional burden this has caused me, I believe I am entitled to more appropriate compensation for the time, money, and stress I have endured.

  
  
  Sincerely,
  
  ********* ********

  Business Response

  Date: 05/20/2025

  To Whom it Concerns,

  We hate **. ******** is frustrated with his purchase.  We understand why he is frustrated.  However, **. ******** bought a 2020 ******* with ****** miles on it on December 12th, 2024.  At the time of purchase, **. ******** signed a "AS-IS" form as well as the ******.  The ****** is clean and had no issues at the time of purchase.  That's why **. ******** purchased the car.  Unfortunately after the purchase, **. ******** has had mechanical issues, but we have stood behind the car and will continue too.  Cars unfortunately do tear up and **. ******** has not had come out of pocket any money for the loaner vehicle or any of the work to repair the vehicle he previously had or currently has.  The process unfortunately is very rigorous with Hyundai to get work completed and inspected for warranty to cover it.  Currently, the work that is needed has been approved and will hopefully be completed in no longer than 2 weeks.  Again **. ******** will have a loaner at no charge to help with his inconvenience.  We look forward to taking care of **. ******** and getting his car fixed as soon as possible.

  Sincerely,

  Kyle

  Customer Answer

  Date: 05/21/2025

  Complaint: ********
  
  
  
  I am rejecting this response because I believe the dealership intentionally withheld critical service information from the ****** report, specifically regarding the vehicle’s transmission. At the time of purchase, I was provided with a ****** report that only referenced cosmetic damage from a rear-end accident and routine maintenance. Based on that report, I was led to believe the vehicle had no mechanical issues. However, I have since obtained service records directly from the dealership, which reveal that the vehicle experienced transmission problems. On 10/21/2024, the dealership identified issues similar to the ones I am currently experiencing. The records also show that the transmission was replaced with a remanufactured CVT. What raises further concern is that just one month later, on 11/22/2024, the vehicle was documented as having undergone another multipoint inspection. I find it difficult to believe the vehicle could have been fully inspected and deemed ready for sale so quickly—especially given that I have waited at least four months and is still waiting to receive the the vehicle myself. I believe the dealership acted in bad faith by failing to disclose these significant mechanical issues and by marketing the vehicle as mechanically sound. Had I been made aware of the prior transmission problems, I would not have purchased the car. I believe that failure to disclose this information violates the "As Is" agreement I signed, and is a major safety issue.
  

  Sincerely,
  
  ********* ********

  Business Response

  Date: 05/22/2025

  In response to the purchasers complaint the dealer has attached 3 documents signed by the purchaser. 
  AS-IS Acknowledgement
  Buyers Guide (AS-IS)
  ****** Report
  Please be advised that all 3 documents were viewed and signed by the purchaser. 
  Please also note that ****** service records are shared with ****** by the manufacturer not the dealer and may vary in description, date, etc. 
  Prior service records for this vehicle show that a transmission replacement was performed under manufacturer warranty on 10/21/24. The mechanical failure for 10/21/2024 does not coincide with the current mechanical failure and there are no mechanical issues with the transmission at this time. 
  The current mechanical failure is engine/timing component related and is also being covered under manufacturer warranty. These failures are not safety related. 
  The dealer has placed the customer in a loaner vehicle while the repairs are being made and has offered to discount the purchase of a new or used vehicle if the customer wishes to trade the vehicle back to the dealer. There are no further offers at this time.
  
  

  Customer Answer

  Date: 05/23/2025

  Attached is the service records prior to purchasing the car that I was not provided with.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Hyundai Five Star Warner Robins and ******* ********* regarding issues with my 2016 Hyundai Tucson (VIN: *****************). My vehicle has been inoperable since ******** **** due to rod bearing malfunctions. Timeline of Events: ******** ****: I was notified of engine malfunctions due to rod bearing issues, and my car became inoperable. *** ****: I dropped off my vehicle for inspection at Hyundai Five Star Warner Robins, but it wasn’t inspected until ***************** ****, despite repeated follow-ups and delays due to “short staffing.” ***************** ****: After months of delay, the engine replacement was denied due to a “lack of maintenance,” which is contradicted by my ****** report showing proper service history. ******* *********: I escalated the issue, but received vague explanations for the denial. Current Situation: My vehicle is still inoperable, and I continue to make car payments on a vehicle I cannot use. Resolution Sought: I request Hyundai Five Star Warner Robins to replace the engine under company warranty. I request Hyundai Five Star replace my engine after false accusations of "neglect". Vehicle clearly has not been driven and inoperable since *******. I request ******* ********* to provide clear communication and a solution. I seek reimbursement for the delays and car payments made while the vehicle remains unusable. I have included supporting documentation (******, service history, and communication with the dealership and ******* *********).

  Business Response

  Date: 01/10/2025

  Service manager has reviewed the details of the situation and spoken with customer. Dealer submitted a completed diagnosis of the vehicle to ******* ********* for approval to replace the engine under warranty, however, the request was denied due to lack of maintenance by ******* *********. It is not the dealers decision to approve/deny any warranty claims. After reviewing the customers maintenance history the service manager was unable to find any indication of lack of maintenance and reached out to ******* ********* on behalf of the customer in efforts to assist the customer in an approval of engine replacement under warranty. Dealer has not gotten a response in the matter. The dealer is not responsible for any costs associated with the customers necessary repairs. The dealer is prepared to offer the customer a discounted price for the repairs if she wishes to move forward in the replacement as an out of pocket expense.  

  Business Response

  Date: 01/10/2025

  Unfortunately,  being one of three Hyundai Dealers in the middle Georgia area our work load and capacity do not allow for speedy diagnosis time. We move through the workload as quickly as possible to take care of our customers however we understand it may not always be ideal. We accept full responsibility for any lack of communication you feel was present but unfortunately there is nothing further we can assist with as this is a ******* ********* decision. If the customer would like an estimate of repairs with a discounted rate we would be happy to provide one. 
  

  Customer Answer

  Date: 01/10/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Please contact me via email 

  ***********************
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle has been in service for 8 months. Multiple attempts of repair have been made but all have failed to resolve the issue. There seems to be a lack of urgency to resolve my issue as they replaced my engine on Aug 20th, 2024 and waited until Oct 4th, 2024 to order another engine for a hopeful fix. This was only after calling my case manager at Hyundai Corporate again to put pressure on the dealership. I need the dealership to contact me and explain what is going on because I have had very little to no communication from management. All communication has been through Hyundai Corporate case managers. Although I appreciate the dealership providing loaner vehicles to me, I paid cash for the vehicle and with it sitting in service for the past 8 months, it's just depreciating in value and I can't even sell the vehicle at this point.

  Business Response

  Date: 10/08/2024

  The dealer has replaced the engine provided by the manufacturer. The engine had an internal failure and a new engine is being put in the vehicle. The dealer will contact the customer and further explain the process and provide him with a better timeline for completed repairs.  

  Customer Answer

  Date: 10/10/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I asked for an itemized maintenace list of all the repair actions performed on my vehicle since it has been in service beginning Jan 30, 2024. I received a generic phone call back from a service rep stating what was mentioned above. No explanation as to why when the 1st engine install failed, it took 45 days just to decide to order another engine.
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 10/10/2024

  The service manager has contacted the customer and reviewed the process to resolve the vehicles issues. She provided him detailed information about the manufacture requirements for engine approval under warranty. The customer states his concerns have been resolved. She also advised if he has any concerns during the duration of the vehicle being at our repair facility to please contact her directly. 

  Customer Answer

  Date: 10/10/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to the Hyundai dealership Wednesday October 3, 2024 for a recall service appointment and when I got my car back my brakes were not properly working. I had no problem what so ever with my brakes until I left that dealership. And I went up there today Friday October 4,2024 to file a complaint. When I arrived the guy that works in the service center was very arrogant, and refuse to let me speak to his manager about the matter. He then proceeded to say he was the only I could talk to and I would take three days to do a diagnostic test and I would have to leave my car there. So he gave me his supervisor business card and I left. I’ve already emailed her about the matter.

  Business Response

  Date: 10/07/2024

  The customer has been contacted and will be returning to the service department to have her issues addressed. 

  Customer Answer

  Date: 10/16/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only if the dealership agree to give me a loaner car until they are finished with my vehicle.
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 10/16/2024

  The customer was scheduled to bring her vehicle in today and did not show up. When we intitally set up her appointment the customer did not indicate that she would need a loaner vehicle while we diagnosed her concerns. We have contacted the customer to reschedule her for a diagnostic this Friday and advised her we will have a loaner available for her then. 

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle has been in the shop since January 2024 and I have missed
  Work and doctors appointments from my accident. These employers are procrastinating because I was involved in an accident In their loaner vehicle but it was the other party’s fault. They are holding my vehicle hostage

  Business Response

  Date: 07/09/2024

  The customer brought the vehicle to our facility for a diagnostic. Once the diagnostic was completed the customer filed an automotive insurance claim. Unfortunately, the insurance claims process is time consuming and we have to follow the insurance company's guidelines. Ultimately the insurance company denied the claim and the customer informed our dealer that she had an extended warranty company that she could file with to see if coverage was available. This started the entire process for coverage over. The extended warranty company did provide coverage, however, they provide the parts themselves which means timeliness is once again out of our control. The extended warranty company sent us an engine that was missing multiple components necessary to complete repairs. Additional parts had to be ordered. We have informed the customer of all  the factors mentioned above in detail. The customer was put into a loaner vehicle in which was totaled. There are no additional loaner vehicles available at this time. The customer has been informed of an estimated time frame of when the repairs should be completed. 

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2018 ******* ****** experienced catastrophic engine failure on ******** *** 2022 ***** ** ****** ******* ** which left me stranded on the side of the interstate. It was towed to Five Star ******* in Warner Robins, that night and parked there with a note attached requesting that it be repaired under the vehicle's warranty. It turns out that it was not covered under the original warranty, but was covered by the extended warranty included at the time of my purchase. Long story short, the engine and turbocharger were replaced by Five Star Hyundai.
  
  The repairs were finally completed 7.5 months later and I picked it up on ****** ***** At first it appeared that everything was working as it should be until I tried the air conditioning -- IT DID NOT WORK! At the time of the original problem back in December, the AC worked great (needed frequently on *** **** ** ****). I have tried to reach John, the Service Manager to request that this situation be remedied ASAP, but he has yet to respond. It appears that they must be thinking that I'll just go away and stop bothering them -- and that we would be the easy thing for them to do since I live *** miles away!
  
  Since the air conditioning was working fine back in December but wasn't working when the car was finished,
  I can only assume that that Five Star ******* did not properly complete the engine replacement, or did not properly mate the AC system to the new engine. The right thing for Five Star ******* to do is to arrange for the AC system to be diagnosed and finished/repaired by the local ******* dealership in ************ as I should not be expected to return my vehicle to them and be faced with another prolonged repair and be saddled with another expensive car rental bill.
  
  My out of pocket expense for these repairs is $1,351.06

  Business Response

  Date: 08/23/2023

  I have spoke to Mrs. ******, and advised her to get it diagnosed by a certified repair facility at her convenience We were unaware of the AC not working as it was okay on the test drive after repairs were made to her vehicle. We most definitely will stand behind our work, and want to make sure Mrs. ****** is taken care of and happy. 

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 ******* ******** on *****2023 and picked up the vehicle on *****2023. During the process of signing paper I added a tow package which was an additional $695. However, upon dropping the vehicle off on ***/2023 we were told by the accessories individual that a harness would not be able to be added to the vehicle due to the vehicle not being capable for the bought part. We were then told ***** could do the install. We attempted alternatives but all of which were denied. We then requested the money for tow package back on ****/2023. We were notified a check would be mailed out to which we never received. I contacted them again and requested information on the check and was notified it would be sent again and we would receive it the beginning of the week of *****2023. I contacted the dealer again on ****/2023 and was notified we could pick the check up on ****/2023. Upon arriving to pick up the check it was $575. I told them it was suppose to be over $600 to which the response was "if it's that big of a deal I would've giving you $25 out of my pocket". This is not the only issue I have had with this dealer as they also tried charging us for an AWD vehicle when I was purchasing a FWD vehicle. That was a $2000 "honest mistake" per the sales manager.

  Business Response

  Date: 06/21/2023

  I reached out to Mr. ******** and he stated that his concern did get taken care of. He was helped by Rebecca, and he received the money owed to him by 4:00 today. He stated that everything is good now and we can close concern. 

• Initial Complaint

  Date:05/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2018 Hyundai Sonata with less than 35000 miles on it. Took it to Five Star Hyundai of Warner Robins Ga to have a warranty repair or replacement of a covered part. (Front under engine cover) .on my first visit I was told the repair was not covered under my "5year, 60000 mile warranty, that was *** *,2023 no inspection was done. After contacting Hyundai corporate and finding out the repair is covered, I returned to this dealership on *** *,2023. This time after supposedly putting my car on a lift, I was informed by **** ***** that the repair wouldn't be covered because the cover was damaged by animal impact and there was lots of fur and fur attached to prove it. On *** **, 2023 I took my car to a tire shop, had it placed on a lift for visual inspection of what I was told. There was no evidence of animal impact, no fur, no blood, nothing. ( pictures attached) This person told a deliberate lie in an attempt to get me to come out of pocket for a repair that he knew was covered by my warranty. I will never do business with or recommend anyone to a company of such low integrity.

  Business Response

  Date: 05/11/2023

  As a dealer for Hyundai we would like to replace this shield for our customer, but unfortunately Hyundai would not pay for this claim as it has been impacted as seen in pictures. Hyundai will request us to send the trim piece back for inspection, and unfortunately they would not pay this claim.

  Customer Answer

  Date: 05/12/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
    He part in pictures do not show any signs of impact with an animal. The only impact is from the part scraping the ground after falling down while I was on the highway. Continuing to lie is not going to save this dealership from the negative exposure that their lies will bring.
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2015 Hyundai Santa Fe Sport is in the service center of Five Star Hyundai of Warner Robins since *********, for repair of a brand new engine they ordered and installed in ***** of 2022. Five Star has had my car with engine trouble for over 3 months (13 weeks) and have yet to touch my car nor call me. The problem is with the BRAND-NEW ENGINE that they sold me and installed for $5, 567.13 cash in ***** of 2022 and I have hardly driven the car since the new engine was installed.
  
  And when I call, they don’t answer the phone, don't return my call and the one time that I reached someone in service two weeks ago, to me they SOUNDED UNCONCERNED with having my car FOR 13 WEEKS and have done nothing.
  
  I need to have my car fixed, it took them over 3 months to figure out that I needed that engine replaced last year and now I'm having issues having them service their own work. They have not had a loaner car available when I have inquired. I moved here a year ago from Washington DC and this has affected my quality of life and freedom and my educational process as I am a graduate student. Please assist me with having my car repaired and returned to me. Thank you.

  Business Response

  Date: 05/08/2023

  I spoke to Mrs *****, and she is okay with me getting her car in the shop today to have an answer today or tomorrow. 

  Customer Answer

  Date: 05/09/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On **** *** **** I sent my Hyundai ****** 2017 to Five star Hyundai of Warner Robins tobe evaluated for engine failure because there was a recall on the engine. I kept call to find out throughout the months . Until finally me and my fiancé when there and spoke with Misty . She stated that she needed all the oil changes and maintenance we did to the car . Around October we was notified that all the paperwork was need . After 2 weeks I call no answer and email also no response. On ******** ******* I when up to the shop and spoke with Misty and she stated that my recall was not approved due to being the miles on the car which was 160,000 . I did not understand this so I try to do everything I possibly could. On ******** ******* John the shop manager wants to know when will I be picking my car up because they can’t do anything for me . I had to go to the location in order to find out what was going and and basically I wasn’t even prepared for the situation. Now I’m trying to figure my next step. We are very unhappy with this situation and would like our engine fixed base off the recall
  ***************** VIN

  Business Response

  Date: 02/17/2023

     The customer picked up the vehicle and all diagnostic and storage fees were waived. We have all documentation from Hyundai stating denial.   We would love to repair this vehicle if the customer would pay for the repairs.  

  Customer Answer

  Date: 02/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I believe a recall should not have stipulation. Also I was not contacted by the company letting me know I was denied. I had to stop in there and find Misty, who told me that I was denied and I wasn’t given any documentation stating why I was denied. Also, I was not informed about any storage fee until after I came up to the dealership by John who is the service manager. I have and shown documentation showing that I did all the maintenance needed to take care of my vehicle in which I should not have to pay for this recall or service needed to get my vehicle back on the road. 
  
  
  
  Sincerely,
  ******* ********

  Business Response

  Date: 02/20/2023

   We apologize for any inconvenience.  The final decision is with Hyundai Motor America , and they have denied the claim.  The next step for the consumer is to open a case with HMA Consumer Affairs please find the contact information below.

  Consumer Vehicle Issues ; Phone. ***** ******** * ***** ******* ***** ******* **** *** ***** ******** ******* *********** ***** Attn: Consumer Assistance ; Online.