Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 Star Hyundai of Warner Robins took $784.60 for ** Property Tax. They did not pay ** Property tax for vehicle but refused to return all the money. David A**** told me was keeping $100 even though he did not pay the taxes. He actually keep $140, I assume he keep the additional $40 for mailing my refund check. The $784 was strictly for ** Property not processing fees. I have called David A**** and emailed him. As well as called his supervisor 3 times. His supervisor is also non responsive. 5 star did not pay the taxes or have my tags send to our home as requested. Out of state Miltary Families should avoid 5 Star. RUN DON'T WALK they take your money with a smile but will not resolve problems. I gave Hyundai thousands but they refuse to return $140 poor customer service. 5 Star does not provide the service for out of state tags, taking my money was a scam and a way to my additional money on car loans.

  Business Response

  Date: 02/14/2023

    Ms. ****** 

           I understand your frustration with registering out of state , in which i apologize.    In order to obtain your tag your property taxes had to be paid first. Since that was taken care of , the refund was issued less registration fees and explained on the buyers order form original contract.

      This issue was immediately resolved from Five Star as soon as your taxes were paid in full.

   Once again we apologize for any confusion

   

  Customer Answer

  Date: 02/17/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I paid the property taxes and registration fees to the state of ***** ********.  FIve Star keep $140  and did not pay any fees.  ** registration fee is $37.  It is a scam to take money for a service they do not provide. 
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 02/17/2023

    Unfortunately it is a disclosed fee to process registration and State Documents that was present on all contracts that the  customer signed upon delivery.   It is common from all dealers nationwide to relive the customer from having to process purchase and trade documents along with registration and tag fees.

          I would be happy to discuss further with customer if best contact number is provided.

  Thank you

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on ********* i kwasi oduro-tandoh dropped off my 2014 *** ****** at five star hyundai (with an appointment)
  it is now ******* ** 2023 and they still have my car
  i have called an uncountable times no answer nor have they returned calls to messages left my insurance company (liberty mutual) has also called and sent emails with no response
  i need my car

  Business Response

  Date: 01/11/2023

      I do apologize for the lack of communication regarding the status of your vehicle and will get the Service Director to reach out to you within the hour.  

     Please expect to be contacted by John B*** to resolve this situation.

  Thank you

  Greg C****

    

  Customer Answer

  Date: 01/11/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ************

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in an accident ********** My car I purchased from Hyundai in Warner Robins was totaled. The wreck was not my fault and unfortunately the other persons insurance did not give me what I owed for my car so I had to use my extended warranty's worth and GAP insurance to cover. I am still t this day trying to get all of this resolved. Between GAP and the finance manager I have been getting the run around constantly. "I'll call you back" has been repeated so many times that its disgusting. Especially when no one EVER calls back. I'm tired of not getting the truth out of the dealership about where my money is. They are only worried about a sale and do not take care of their customers after they walk out.

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/10/18) */
  Mrs.******
  I'm sorry to hear of your accident and further frustration. I have confirmed with the accounting department that a check (check #*****) for $2,043.05 was sent to *****************. As far as any additional refunds or policies *** will utilize to satisfy the loan.
  Thank you
  
  
  Consumer Response /* (2000, 7, 2022/10/20) */
  (The consumer indicated he/she ACCEPTED the response from the business.)